The David Citadel Jerusalem

Location

Emplacement idéal. Merci à Yazan pour avoir solutionné les soucis rencontrés lors du séjour

We stayed at the David Citadel Hotel with our family and had an exceptional experience from start to finish. The hotel was impeccably clean and beautifully maintained throughout, which immediately set the tone for a relaxing stay.

The food was excellent across the board — high quality, well prepared, and consistently enjoyable at every meal. What truly stood out, however, was the level of service. Every staff member we encountered was professional, attentive, and genuinely warm, always going out of their way to make sure our family was comfortable and well taken care of.

The location is ideal, making it easy to explore Jerusalem while still feeling like a peaceful retreat at the end of the day. We had absolutely no complaints during our stay and would without hesitation choose to stay here again. Highly recommended.

Beautiful hotel. Great staff. Much enjoyed the stay. Will de6come again.

Amouri was the best waiter. Always so attentive to the people’s needs. Always ready to serve with a smile and everything was right away. He went above And beyond to make our stay so special. Thank you!!!

We had 2 problems: neither were adequately addressed.
1) The maid broke a portable waterpik that we had plugged in. They replaced it with an inferior cheaper European model, *which i was only ablwe rio use for 2 days before returning home (not useable in the USA). When I told them that I wanted to have a new one for the US, they insisted that I use the European model for two days and promised me reimbursement afterwards. When we requested compensation for the Waterpik, the manager changed her mind and refused. I insisted that I would never have chosen to use a Waterpik for two days, rather than half a replacement for the one in the US, which I would use for years to come.
2) On an other day when we returned to our room after maid service, our room smelled strongly of smoke. We were concerned that someone came in our room that was unauthorized. We were unable to see Hotel video of who entered into our room. We had to wait hours for a return phone call and for someone to come up to confirm that our room smelled like smoke. The security staff tried to tell us that someone was smoking outside our room, and that the smoke was sucked into our room through a vent, although the hallway didn't smell of smoke. Ridiculous.
Both events required us to stay in our room for hours waiting for return phone calls and for staff to come up and address our issues. Customer service at this hotel is terrible compared to the USA.

The stay was more than wonderful. I came with my husband and children on a family trip, and the service at the hotel was excellent. I had an issue in the room, and Mr. Nidal from the evening housekeeping service solved the problem and helped me a lot. I would like to thank him.

I visited the hotel on a business trip, and I was very impressed with the hotel’s service. The staff were extremely cooperative and helpful. I would especially like to mention Nidal and Eyad from the evening housekeeping team, who were very friendly and made my stay comfortable with their excellent service.

The experience was amazing! Said made me a delicious mocha at breakfast

Had a lovely stay, hotel was amazing. Breakfast was insane, and Samir B service at breakfast was so on par. He was courteous, super helpful. Was a amazing.
The drinks by Sameer M. were fantastic.

We had a fabulous trip and the hotel was amazing. The absolute hilight of the trip was Samir every morning at breakfast. This was a breakfast fit for kings and Samir’s service was above and beyond and a with a smile!

We stay at hotel for few days and all the staff make us fell at home. Also Mr. Said Amouri gave us an excellent service. Thanks.

I would like to thank the Housekeeping Department, especially Nidal from the evening shift, for his excellent service.
He was polite, professional, and quick to respond.
A great experience that truly reflects the high standards of the hotel

Check-in was done quickly and efficiently, the room was well maintained and the view was excellent.
Breakfast (which was included) was also excellent and our water Amouri was extremely helpful.

Breakfast was amazing!!

Amazing hotel! Great service, beautiful rooms, and delicious breakfast. I highly recommend this hotel to anyone visiting the area.”
And i want to thank Mr eyad for the great service