Hampton Inn & Suites Cleveland-Airport/Middleburg Heights

Hotels
•
Hampton Inn
8.8 (233 reviews)
7074 Engle Road , Middleburg Heights , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cleanliness of rooms
Cons:
Dirty bed
Rooms could be updated
Breakfast could improve

Categories

Cleanliness
8.38
The property was clean, though there were mentions of dirtiness in some reviews.
Service
9.35
Staff was described as very friendly and helpful throughout the reviews.
Location
9.39
Location was positively mentioned, particularly for its convenience near the airport.
Room Quality
8.34
Rooms were clean, but some mentioned being older and needing updates.
Amenities
8.37
Amenities were generally satisfactory but could benefit from improvements per some reviews.
Value for Money
8.83
Value for money was acceptable, given the overall quality described.
Food and Beverage
8.88
Breakfast received mixed reviews; improvements noted but generally satisfactory.
Overall Experience
8.85
Overall experience was good, with minor issues mentioned that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:29

Property Description

Convenient Airport Shuttle Service
This Hampton hotel offers free shuttle services to Cleveland-Hopkins International Airport, just 4 miles away, ensuring a stress-free start or end to your journey.

Relaxing Indoor Pool and Whirlpool Tub
Unwind in the indoor pool or pamper yourself in select rooms featuring a luxurious whirlpool tub, providing the perfect escape after a busy day of travel or work.

Fitness and Business Amenities
Stay active in the well-equipped gym or take care of business needs at the 24-hour business center, offering fax and photocopying services for your convenience.

Book your stay at the Hampton Inn & Suites Cleveland-Airport/Middleburg Heights now to enjoy these fantastic amenities and more during your visit to Middleburg Heights.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 233 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.85
P
Paul • family_with_children • us
5
Will probably not stay there again. Way too high priced. Pool cold and no hot tub
Pros:

Breakfast was good, rooms clean. Thank you.

Cons:

Price charged was crazy high. Pool water was cold. Air inside pool area was cold also. For the money, was sure you would have a hot tub. But no.

2026-03-30 • via Nuitee
P
P5938YJcynthiaa • Business
2
Terrible Customer Service by General Manager Cassandra!
Pros:

Terrible customer service! I have stayed at several of the Hilton hotels due to my travels. The General Manager, Cassandra is very rude, unprofessional and is clueless about how to handle a customer complaint. I DO NOT recommend this hotel and will never stay here again! Very inconsistent treatment of customers compared to the other Hilton hotels. Their breakfast bar does not compare to the other hotels? I filed a complaint and will see how upper management resolves my complaint.

2026-03-29 • via Tripadvisor
P
Paula • couple • us
8
Nice Stay
Pros:

Pristine clean, friendly staff

2026-03-25 • via Nuitee
P
professordoctormom • Business • Clinton Township, Michigan
4
Disappointing and Not Consistent w/Hampton Standards
Pros:

I had checked in online and accidentally used my iPad. The Hilton app gave me an error message when I tried to check my room number from my phone. I asked at the front desk for keys instead, because I didn’t want to take my iPad everywhere. There was no thank you for being an Hhonors member. I asked later for a water at the desk and said I was a member. The clerk looked me up before handing me a bottle of water. The room water temperature was tepid in both shower and sink. The shampoo dispenser in room 407 was empty. When checking out, I told the clerk about the temperature issue. She replied “okay” and wrote it down, but didn’t say anything else except encouraging me to get breakfast. I didn’t expect a refund, but it would have been nice if she could have said “I’m sorry that happened to you and we will fix it.” I didn’t tell her about the shampoo. I think it was the same clerk on check in and out.

2026-03-20 • via Tripadvisor
C
Cynthia • couple • us
10
2026-03-05 • via Nuitee
K
Karen • couple • us
10
2026-01-20 • via Nuitee
C
Charles • couple • us
8
2026-01-19 • via Nuitee
K
Keva • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Mark • couple • us
10
We visit there a lot always good
Pros:

Clean maintained

2026-01-17 • via Nuitee
S
Sayers • couple • us
10
Pros:

Very clean, professional staff

Cons:

There was nothing to write here.

2026-01-16 • via Nuitee
A
Amy • family_with_children • us
10
2026-01-03 • via Nuitee
M
Marie • solo_traveller • us
7
2025-12-18 • via Nuitee
G
Glas • couple • us
10
Everything was perfect!
Pros:

The breakfast was a 5-star buffet. Tasty, fresh, and friendly service - couldn't ask for more. The front desk person was phenomenal. We arrived at 2:30 AM and couldn't have asked for a more pleasant greeting and thoughtful person.

2025-12-16 • via Nuitee
R
Rhonda • couple • us
10
2025-11-27 • via Nuitee
N
Nicole • couple • us
10
Pros:

The peacefulness , calm welcoming .. beautiful place

2025-11-16 • via Nuitee
A
Andre' • couple • us
8
Used as an over night stay with close access to the airport and it was a very stay.
Pros:

Staff was excellent very helpful...location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent! Good overnight stay.

Cons:

Request for first floor was noy granted.

2025-11-01 • via Nuitee
R
Richard • couple • us
8
Pros:

Location

Cons:

Price

2025-10-18 • via Nuitee
B
Bethany • partner
10
Pros:

Hot breakfast was good with a lot of options, the room was clean and well stocked.

2025-10-12 • via Nuitee
T
Tamme • couple • us
10
Pros:

Great breakfast, clean place, quiet location. We stay here when visiting family.

2025-10-12 • via Nuitee
L
Liyong
6
Pros:

The airport shuttle broke down. The location is far from the airport. It will cost $30 to use a Taxi to get to the hotel. Not worth it

2025-10-12 • via Nuitee