Hampton Inn Franklin, KY - Portland, TN

Hotels
Hampton Inn
8.2 (197 reviews)
4010 Nashville Road , Franklin , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Pool closure

Categories

Cleanliness
6.44
Multiple reviews indicated a lack of cleanliness, mentioning sticky floors, dirt, stained furniture, and towels.
Service
9.41
Despite issues at check-in, staff was generally described as friendly and helpful.
Location
8.95
Location is convenient for travelers, but area safety was mentioned negatively.
Room Quality
7.4
Rooms appeared outdated and had issues with maintenance such as air conditioning and tub access.
Amenities
7.43
The pool was closed unexpectedly, disappointing guests with specific needs for its use.
Value for Money
8.39
Overall value was perceived as fair, but concerns over booking errors affected perceptions.
Food and Beverage
8.94
Breakfast staff was highlighted positively, contributing to a pleasant experience.
Overall Experience
8.61
While there were significant issues, overall sentiments were improved by the friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 03:21

Property Description

Convenient Location
Situated just off Interstate 65, this Franklin hotel is a short 20-minute drive from the White House Library and Museum‎, making it an ideal choice for travelers looking to explore the area.

Modern Amenities
Enjoy complimentary Wi-Fi, access to a well-equipped gym, and relax in rooms featuring a 32-inch HDTV, coffee maker, and work desk. The hotel also offers cable TV for your entertainment needs.

Relaxing Facilities
Start your day with a delicious breakfast and coffee, take a refreshing swim in the outdoor pool, or utilize the computer station in the lobby. With historical downtown Franklin nearby, filled with charming shops and eateries, there's plenty to explore during your stay.

Book your stay at Hampton Inn Franklin now for a comfortable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 197 reviews
Cleanliness: 6.44
Service: 9.41
Location: 8.95
Room Quality: 7.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.61
T
Tracy couple us
9
2026-03-07 via Nuitee
J
Jami couple us
1
2026-03-03 via Nuitee
J
JoAnn couple us
10
Pros:

Everyone at this hotel was EXCEPTIONAL! Will stay there again!

2026-02-22 via Nuitee
O
Orville couple us
10
More than adequate
Pros:

Proximity to the interstate and restaurants.

Cons:

Charged me for a room I already paid for through Booking.com

2026-02-08 via Nuitee
B
Bill couple us
9
Very good., Staff was vary helpful in every way.
2026-01-20 via Nuitee
H
Harry couple us
8
Served our purpose we were really tired.good night sleep.
Pros:

Fine

Cons:

Door to room stuck couldn't get back in room.
The room was a handicap but the tub was ro high couldn't get in. Needs to have walkin shower.

2026-01-19 via Nuitee
D
David couple us
5
Pros:

Breakfast one day was good.

Cons:

Worn rooms, No maid service for three nights.

2026-01-19 via Nuitee
A
Angell solo_traveller us
9
2026-01-15 via Nuitee
D
Dante couple us
9
Everything work out fine
Pros:

Close to restaurants

Cons:

The beds were hard. Woke up and my hips were hurting

2026-01-04 via Nuitee
T
Tobias solo_traveller us
9
2025-12-05 via Nuitee
C
Christy couple us
8
Great stay clean room great bed friendly staff clean
Pros:

Very clean

2025-11-10 via Nuitee
J
Jack extended_group us
8
2025-10-27 via Nuitee
I
Irene family
8
Pros:

This property is fine. Reasonably priced and easy access. There is a good Mexican restaurant next door but other restaurants are across the highway so a bit inconvenient. Beds are comfortable, good pillows too. Room is clean enough but could be better.

2025-09-21 via Nuitee
D
david couple us
8
2025-09-13 via Nuitee
D
Diane couple us
5
Pros:

The lady working the breakfast area was very kind and friendly as was the lady at the front desk when we checked out.

Cons:

Had an issue at check in although I had prepaid for the room but that eventually was resolved after some time. I realize this is an older hotel about to be renovated but the room did not appear clean, especially the bathroom. The floor was very sticky and lots of dirt. The floor needed a good scrubbing.

2025-09-07 via Nuitee
J
Johnetta friends
4
Pros:

Stains on furniture, carpet stained in room and hallways. Furniture stained in lobby/eating area. Dirty towels hanging on door in bathroom. Just would have expected a much cleaner place considering it's Hampton Inn. They are usually a decent, mid-grade hotel. Staff was not very friendly or helpful when there was a mix up in how many rooms had been reserved.

2025-09-05 via Nuitee
M
Michael
6
Pros:

Made reservation on Expedia and paid with my credit card while driving in. New employee in training was nice but didn’t know what he was doing. Eventually he got me checked in. When I checked out the next morning I asked for a receipt but I didn’t look at it until later when I found out the receipt was for another guest. Then a few days later when I got to where I was going I found out that the hotel had billed my credit card for the room even though I had already paid Expedia. What is worse is that the rate that the hotel billed me for was almost $30.00 less than I paid Expedia. When I called to try to book the room directly with the hotel the rate they gave me was over $40.00 more than Expedia. After checking my credit card, reviewing the incorrect receipt, and then calling Brittany at the hotel I was told that a credit would be issued, which it was about a week later. It should not be that difficult to book a hotel room and to get the booking done right. Even though it all got straightened out, I feel cheated out of at least the time I wasted getting it straightened out. I’m not a fan of Expedia but when you can’t call a property directly and get a decent rate, guests are forced to use the booking services. I like Hampton Inn properties but this is the second time something like this has happened to me on a trip to Michigan. Once at this property and once at a property in Shepardsville, Kentucky.

2025-08-17 via Nuitee
D
Dianna family
8
Pros:

Great staff, very clean but needs updated.

2025-08-09 via Nuitee
C
Carl partner
2
Pros:

Mini fridge did not work. Air conditioner did not cool properly. Parking was limited. Area was sketch.

2025-08-09 via Nuitee
T
Tabitha
4
Disappointed in what we were expecting
Pros:

Our primary reason for choosing this hotel and particular room was for the pool and the whirlpool tub. Up on arrival we saw a sign that said the pool was being closed permanently. The manager said they have informed hotels.com of this since Feb.
I stressed to them that the whirlpool tub was a must because of my husband's back issues and after traveling for so long, he would need that. We get to the room and the jets won't even come on!!

2025-08-02 via Nuitee