Hampton Inn Jacksonville-Downtown-I-95

Hotels
•
Hilton Worldwide
7.2 (150 reviews)
1331 Prudential Dr, Jacksonville, Florida, 32207 , Jacksonville , US
+1 904-396-7770

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Golfing nearby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly, professional staff (receptionist and front desk praised)
Convenient location near interstate, transit, and event venues
Generally clean rooms and comfortable beds reported by many
Good breakfast and coffee / nice breakfast bar
Easy parking and good access to local attractions
Cons:
Reports of musty odors, mold on tiles and damp/wet carpets
Maintenance issues (doors hard to close, moldings coming off, general repairs needed)
Slow check-in reported due to understaffed front desk
Limited fresh fruit options at breakfast; reliance on flavored syrups
One incident where heating attempt set off the fire alarm

Categories

Cleanliness
6.5
Mostly praised as 'very clean' in many reviews, but several guests reported musty odors, mold on tiles, damp/wet carpets and noted the property needs deep cleaning and repairs.
Service
7.6
Consistently highlighted as friendly, professional and helpful (receptionist and front-desk staff repeatedly praised); one report of slow check-in due to understaffing.
Location
7.6
Frequently described as convenient — near the interstate, train/bus stops, walking distance to attractions and good for event venues (Vystar, Skyway, Friendship Fountain).
Room Quality
6.7
Many guests noted comfortable beds and generally nice rooms, but some reported musty smells, mold, damp carpets and maintenance issues (doors hard to close, moldings coming off).
Amenities
7.2
Breakfast bar/coffee frequently mentioned and appreciated; easy parking noted. Limited mentions of other amenities and some requests for more fresh fruit at breakfast.
Value for Money
7.2
Perceived as fair value — guests commonly said they'd stay again and recommended the hotel; few explicit comments on pricing.
Food and Beverage
7.6
Breakfast repeatedly praised as very good/excellent and coffee noted positively, though guests requested more fresh fruit and noted reliance on flavored syrups for waffles.
Overall Experience
7.2
Generally positive overall: friendly staff, convenient location and comfortable rooms balanced against intermittent maintenance and cleanliness concerns for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Recreational Opportunities:
Enjoy the outdoor pool and fitness center for a relaxing stay.

Complimentary Amenities:
Benefit from free Wi-Fi, continental breakfast, and room service during limited hours.

Business and Event Facilities:
Take advantage of the 24-hour business center, conference space, and meeting room.

Book now for a centrally located stay in Jacksonville at Hampton Inn Jacksonville-Downtown-I-95.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 150 reviews
Cleanliness: 6.5
Service: 7.6
Location: 7.6
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 7.6
Overall Experience: 7.2
M
Miguel • family
4
Pros:

The hotel is not maintained well. It took more than half an hour to check in because there was only one person working the front desk and she was slow.

2025-10-12 • via Nuitee
C
Charles • partner
10
Pros:

Everything was very nice.

2025-10-08 • via Nuitee
N
Nancy
10
Top Notch and Super Friendly Staff
Pros:

The gentleman who checked us in on Sunday, Oct 6, 2025 at 3:30pm was very professional, courteous, and such a pleasure. We were going to the Chiefs vs Jaguars game and I asked for his recommendation on how to best get to and back from the game. I shared that we have our car, but did not know the parking guidelines, or perhaps we should Uber. With a genuine smile, he explained the St. John Water Taxi. With pen and paper, he wrote their site name and was detailed in describing 'the southend port' and boarding behind Doubletree. He then grabbed a map and stated to turn right out of Hampton Inn, marked the short 1.5 blocks down the street to the dock. His recommendation and detail enabled us to have a carefree and pleasurable time getting to and from the game. The staff Sunday morning greeted us with a smile as we entered the cafe for our continental breakfast. And, a member of the Cleaning Crew was so fun to chat with on the elevator.

2025-10-07 • via Nuitee
C
Carmen
10
Pros:

Staff were friendly and efficient

2025-10-07 • via Nuitee
H
HAROLD
8
Pros:

Clean

2025-10-07 • via Nuitee
K
Khaliyl • partner
10
Pros:

The receptionist was amazing I forgot the woman’s name but she gave me excellent customer service

2025-09-26 • via Nuitee
M
Mary C • family
10
Pros:

We stay here a lot while visiting our sons. Always a pleasant stay. Very good location. Easy in and out. Nice clean rooms. Would recommend this hotel.

2025-09-24 • via Nuitee
G
Gid • family
10
Pros:

good location for I95 N.

2025-09-22 • via Nuitee
M
Mary C • family
10
Pros:

Very clean as usual. We stay here quite a bit. Convenient location. Nice breakfast bar.

2025-09-21 • via Nuitee
S
Sadie
10
Pros:

Walking distance to the Friendship fountain. Not a lot of traffic felt safe

2025-09-17 • via Nuitee
D
Dominique
10
Pros:

Clean hotel, friendly staff. Good breakfast.

2025-09-15 • via Nuitee
D
Darrel
6
Its ok for the area
Pros:

Friendly Staff, good breakfast, easy parking, the rooms smell very musty had changed twice. The hotel needs repairs and serious deep cleaning. Doors are hard to close because hitting the frames, moldings coming off walls, etc. Place needs attention

2025-09-13 • via Nuitee
P
Paul • family
8
Pros:

Conveniently located off the interstate, and near to many businesses in the area. However, nothing of significance within walking distance. Staff are friendly and helpful. I would use this location again.

2025-09-06 • via Nuitee
A
Amy • partner
10
Pros:

All the staff was great. Wish the was more fresh fruit options expectionally to to the waffles instead of just flavored syrups.

2025-09-02 • via Nuitee
M
Mary
10
Pros:

Our room was freezing cold and when we tried turning on the heat, it set off the fire alarm! Otherwise everything was fine.

2025-08-31 • via Nuitee
J
Jamie
10
Pros:

Love the staff and the room was nice and clean

2025-08-26 • via Nuitee
R
Rajina • family
10
Pros:

friendly and cooperative staffs, nice place, had a very comfortable and great time.

2025-08-25 • via Nuitee
N
Nicole • friends
10
Pros:

Perfect hotel for attending an event at the Vystar. Staff was very friendly and the hotel was clean and comfortable.

2025-08-10 • via Nuitee
J
James • family
10
Pros:

Very clean, very nice stay, easy check in. Very good staff.

2025-08-10 • via Nuitee
M
Mary C
10
Pros:

Always very clean. Beds are comfortable. Good coffee at breakfast.
Front desk personnel very nice.

2025-08-09 • via Nuitee