Hampton Inn Mount Vernon

I made a reservation a month before travel on their website and paid in full. The day BEFORE we were to arrive I was notified that they cancelled my reservation. No explanation. I called the hotel direct and was told they were closing for renovation. They had to have had an idea they would be closing. Why did they allow reservations to be made? Very poor customer service. This is a huge inconvenience. I will never stay at a Hilton property again.

It’s a nice hotel. We didn’t use the pool or eat breakfast. The check in desk could be lower and towels need to be replaced, kind of thin.

We were welcomed very kindly by the young man at the desk upon checkin. He didn’t mention our Hilton Honors status at all but was very kind/helpful.This Hampton is not worth the $$ though as it’s so old and worn out. A disappointment to us unfortunately!

It was great

/

Goid service close to restaurants

They had a microwave in lobby for use

This is a nice location close to the highway and it was on our way to Chicago from Nashville. we usually take 24 and 57 as it is much quieter to drive.
Breakfast is always consistent and comforting. This was our first time living at this location.

Disappointed by not knowing the pool was broke. Also our bedding had a HUGE stain on it. It was very disgusting. It was very noticeable and shouldn’t have even made it on the mattress

Good news is the staff was great and the room was clean. However, the hotel is about 10 years past due on a remodel. Lots of out of order signs, breakfast was not edible, dirty rugs and dark interior. Would I say again probably because the staff was friendly at the front desk and the room was clean and comfortable.

We get a room for my granddaughter’s birthday every year. We were so disappointed to get there and have the pool closed. I had reservations with no cancellation. No compensation was offered at all. I was very disappointed!

Nothing too special about this hotel that’d justify the cost.

I was quite relived to find a clean room. Everything was up to the standards I expect from the Hampton Inn Brand. Now, there was a slight musty smell in the lobby. But the area was clean and bright. Check in was friendly and professional. Room was clean and comfortable. We had a microwave and refrigerator, which worked well. The workout room was clean and functional. Signs posted stated pool was out of commission. Breakfast was clean and well stocked. Location was good, easy access to highways. Front hotel rooms did have some highway noise. If we were staying in the area in the future, I would stay here again, but I would ask for a room in the back.

Nice stay

Nice stay. The room was mostly clean. Bathroom light fixture was a little dirty. Shower took a long time to get hot. Other than that, a generally enjoyable experience. Staff was terrific, no major concerns.

Avoid this place at all costs. We have consistently stayed at Hamptons for decades, and they seem to be going downhill lately. But this one is by far the worst. There is a huge hole in the roof of the portico that appears to have been there awhile. The lobby is dirty and it looks like water damage on the wallpaper. Doors are chewed up and mangled. My wife, who has a better nose than I do, said she could smell mold as soon as she walked in the lobby. We made our way to our room and she wrinkled her nose and said the mold smell was really bad in the room. One of the comforters was not clean. We gathered our stuff and told the desk clerk we were not staying here. We went up the street to the Drury Inn, which was very nice. We overheard a guest at the Drury talking about the Hampton and he said he didn’t have hot water. Honestly, I don’t know how Hampton allows their name to remain on such a run-down, dilapidated property.

Overall, we had a good visit. During the time of our stay- there were many pets staying with their owners. I had forgotten this location was pet-friendly, so that certainly isn't Hampton's fault. There is only one elevator, which seems to always be busy, so expect a short wait. Cleanliness wasn't perfect, but was good enough for our overnight stay. The front desk staff was very pleasant. Breakfast didn't offer dark roast coffee, only light. However, we did like that this location had individually wrapped pastries and loaf cakes, which came in handy for another long day of travel. Have stayed at this property in the past, and will likely stay again.

Great hotel and staff. Only downside is their choice of coffee in the rooms.

Business Center was disappointing. There was only a printer in a nice sizable room. Printer with copy option would have been appreciated.

The main entrance has debris falling from the roof. The parking lot has construction. The pool has been closed for so long but they permanently laminated the signs. Fireplace does not work. Some rooms do not have a refrigerator. Hot water was not working, the front desk said that they have been having issues and to just leave the water run 10 to 15 minutes... It did finally produce warm water but that was annoying to wait so long. By far the worst Hampton I have ever stayed in.