Best Western Plus Panama City Hotel

Hotels
•
Best Western Plus
7.9 (526 reviews)
2338 Mercedes Ave , Panama City , US
+1 850-215-8118

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast variety
Comfortable beds
Decent coffee amenities
Cons:
Cleanliness issues
Unpleasant odors in rooms
Inconsistent service at front desk

Categories

Cleanliness
5.36
Multiple mentions of cleanliness issues, including hair in the bathroom and roaches.
Service
8.33
Staff were mentioned as kind and helpful, though some issues with front desk service noted.
Location
8.87
Location was generally mentioned positively with ease of navigation.
Room Quality
6.82
Mixed reviews due to cleanliness concerns and occasional unpleasant odors.
Amenities
8.85
Various amenities were appreciated, including a good coffee machine and breakfast options.
Value for Money
8.31
Reported good value for the price with many features highly rated.
Food and Beverage
8.86
Breakfast received numerous positive comments regarding variety and quality.
Overall Experience
7.83
Experience varied with notable positives despite multiple negatives regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:33

Property Description

Outdoor Pool and Breakfast
The hotel boasts an inviting outdoor pool where guests can unwind and soak up the sun. Start your day right with a complimentary daily breakfast to fuel your adventures in Panama City.

Business Centre and Free Wi-Fi
Stay connected and productive with the convenience of a business centre and complimentary Wi-Fi throughout the property. Ideal for business travelers or guests needing to catch up on work.

Fitness Centre and Guest Laundry
Maintain your workout routine at the on-site fitness centre or freshen up your wardrobe with the guest laundry facilities. Enjoy a hassle-free stay with these added amenities.

Experience comfort and convenience at Best Western Plus Panama City Hotel. Book now to secure your stay and explore nearby attractions like Panama City Beach and Panama Country Club.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 25 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ECP

Location

Guest Reviews

7.9
Based on 526 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.87
Room Quality: 6.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 7.83
S
Sheena • couple • us
1
Poor
Pros:

Cheap rate

Cons:

The front desk clerk was very rude and was sleep behind the desk...I'm sure she probably is over worked but your job is customer service...and the beds were very very uncomfortable like sleeping on concrete.

2026-10-14 • via Nuitee
T
Traci • extended_group • us
5
2026-10-13 • via Nuitee
P
Pam • solo_traveller • us
8
Our Panama City Vacay
Pros:

The location was great, the room was great and we loved the pool.

Cons:

There was a young guy with glasses who wasn't very customer friendly. He was like a towel Nazy. We asked for towels and he was like there's only 3 of you right? And when my grand kids asked for change for the washer he said that he didn't have any or for the vending machine but didn't bother to tell the kids that you could use a card. And a young girl there told us that if we found the room keys we lost just to throw them away they wouldn't work. I didn't of course I gave them to the older man working there and told him what she said.

2026-10-10 • via Nuitee
Y
Yuriy • family_with_children • us
8
2026-10-09 • via Nuitee
Y
Yeffri • extended_group • us
9
Muy buena.
Pros:

Todo estuvo muy bien,el personal muy amable y servicial,es mi hotel de preferencia en todos los estados 😃.

2026-09-10 • via Nuitee
W
Windham • family_with_children • us
8
Go
Pros:

The breakfast

Cons:

The shower had lower pressure

2026-09-08 • via Nuitee
M
Meghan • couple • us
10
Best stay we have had! We stayed at a condo and had a ton of issues but this property was very nice! The only thing we w
Pros:

I have no complaints!

Cons:

No Hot Tub

2026-09-07 • via Nuitee
C
Cynthia • solo_traveller • us
10
The hardest working TEAM!!!!
Pros:

The staff was very helpful with any problems u might need help with, the room was very clean and the breakfast was awesome and the pool area was very clean as well. I enjoyed it 😊😊😊

Cons:

The ice machine on the 3rd floor

2026-08-26 • via Nuitee
K
Kaylee • couple • us
10
2026-08-19 • via Nuitee
P
Pam • solo_traveller • us
6
Panama Stay
Pros:

The pool and room were great !!! The breakfast was good and the lady that did the breakfast with the blonde hair older-ish was very friendly and sweet. The older front desk man was very friendly. The younger Asian girl was friendly but, needs to know not to tell you to throw your cards away. There was also some red cool aid or something in two spots on the floor that looked fresh and no attempt to clean it.

Cons:

Some of the staff were questionable 😒 The younger Asian girl told us to throw our cards away if they didn't work when we miss placed our cards and got new ones. ( Which we did not do) 🤔 You don't do cash just charge the card you use to get your room so if you want snacks at the desk so if you use your Bookings card you are SOL. They didn't bother to say there's a vending machine down the hall. Yes there is a sign by the elevator but, if you're young and don't read or look for signs your SOL. And you don't have change for your washers if you don't have a card to use for the washer and dry or change machine so you have to run all over town looking for some damn quarters me.😠 So all that is very frustrating. There was also some red Kool-aid looking or something in 2 spots on the carpet that looked fresh and no attempt to get it out. Put a little dawn soap on it and scrub it with a brush and shampoo it will come right out. We didn't ask for house keeping while we were there so we weren't too messy. .

2026-08-12 • via Nuitee
S
Salas • family_with_children • us
10
2026-08-06 • via Nuitee
E
earnest • solo_traveller • us
8
2026-08-03 • via Nuitee
H
Hector • solo_traveller • us
10
2026-08-03 • via Nuitee
M
Marichell • couple • us
6
2026-08-02 • via Nuitee
M
Margaret • couple • us
8
Great clean place to stay with nice breakfast and nice pool.
Pros:

Great service, very clean, liked the coffee machine in lobby!

Cons:

Trash can by side was overflowing with stinky trash

2026-08-02 • via Nuitee
N
Nicole • family_with_children • us
8
2026-07-24 • via Nuitee
A
Amanda • family_with_children • us
9
Overall we loved our stay here!
Pros:

We liked the location and the breakfast Buffett was good

Cons:

Most the staff was very accommodating but the overnight lady was rude and closed the pool ten minutes early and she was not the nicest about it either.

2026-07-23 • via Nuitee
M
Maxime • family_with_children • fr
7
Pros:

Bien

Cons:

Pas très propre

2026-07-22 • via Nuitee
Q
Quanderious • couple • us
7
All in all, besides the nats and the cereal, I felt comfortable and enjoyed my stay.
Pros:

The room was decent. Also, the property was around a lot of eateries.

Cons:

They had a nat problem in the breakfast area. Some of the cereal were old.

2026-07-19 • via Nuitee
C
compton • couple • us
5
Stay was great however wouldn’t stay here again have stayed at many locations and this just isn’t it
Pros:

Location

Cons:

Smells like mold and mildew

2026-07-18 • via Nuitee