Best Western Plus Panama City Hotel

Hotels
Best Western Plus
7.9 (524 reviews)
2338 Mercedes Ave , Panama City , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast variety
Comfortable beds
Decent coffee amenities
Cons:
Cleanliness issues
Unpleasant odors in rooms
Inconsistent service at front desk

Categories

Cleanliness
5.36
Multiple mentions of cleanliness issues, including hair in the bathroom and roaches.
Service
8.33
Staff were mentioned as kind and helpful, though some issues with front desk service noted.
Location
8.87
Location was generally mentioned positively with ease of navigation.
Room Quality
6.82
Mixed reviews due to cleanliness concerns and occasional unpleasant odors.
Amenities
8.85
Various amenities were appreciated, including a good coffee machine and breakfast options.
Value for Money
8.31
Reported good value for the price with many features highly rated.
Food and Beverage
8.86
Breakfast received numerous positive comments regarding variety and quality.
Overall Experience
7.83
Experience varied with notable positives despite multiple negatives regarding cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:33

Property Description

Outdoor Pool and Breakfast
The hotel boasts an inviting outdoor pool where guests can unwind and soak up the sun. Start your day right with a complimentary daily breakfast to fuel your adventures in Panama City.

Business Centre and Free Wi-Fi
Stay connected and productive with the convenience of a business centre and complimentary Wi-Fi throughout the property. Ideal for business travelers or guests needing to catch up on work.

Fitness Centre and Guest Laundry
Maintain your workout routine at the on-site fitness centre or freshen up your wardrobe with the guest laundry facilities. Enjoy a hassle-free stay with these added amenities.

Experience comfort and convenience at Best Western Plus Panama City Hotel. Book now to secure your stay and explore nearby attractions like Panama City Beach and Panama Country Club.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 25 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ECP

Location

Guest Reviews

7.9
Based on 524 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.87
Room Quality: 6.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 7.83
P
Pam solo_traveller us
6
Panama Stay
Pros:

The pool and room were great !!! The breakfast was good and the lady that did the breakfast with the blonde hair older-ish was very friendly and sweet. The older front desk man was very friendly. The younger Asian girl was friendly but, needs to know not to tell you to throw your cards away. There was also some red cool aid or something in two spots on the floor that looked fresh and no attempt to clean it.

Cons:

Some of the staff were questionable 😒 The younger Asian girl told us to throw our cards away if they didn't work when we miss placed our cards and got new ones. ( Which we did not do) 🤔 You don't do cash just charge the card you use to get your room so if you want snacks at the desk so if you use your Bookings card you are SOL. They didn't bother to say there's a vending machine down the hall. Yes there is a sign by the elevator but, if you're young and don't read or look for signs your SOL. And you don't have change for your washers if you don't have a card to use for the washer and dry or change machine so you have to run all over town looking for some damn quarters me.😠 So all that is very frustrating. There was also some red Kool-aid looking or something in 2 spots on the carpet that looked fresh and no attempt to get it out. Put a little dawn soap on it and scrub it with a brush and shampoo it will come right out. We didn't ask for house keeping while we were there so we weren't too messy. .

2026-08-12 via Nuitee
S
Salas family_with_children us
10
2026-08-06 via Nuitee
E
earnest solo_traveller us
8
2026-08-03 via Nuitee
H
Hector solo_traveller us
10
2026-08-03 via Nuitee
M
Marichell couple us
6
2026-08-02 via Nuitee
M
Margaret couple us
8
Great clean place to stay with nice breakfast and nice pool.
Pros:

Great service, very clean, liked the coffee machine in lobby!

Cons:

Trash can by side was overflowing with stinky trash

2026-08-02 via Nuitee
N
Nicole family_with_children us
8
2026-07-24 via Nuitee
A
Amanda family_with_children us
9
Overall we loved our stay here!
Pros:

We liked the location and the breakfast Buffett was good

Cons:

Most the staff was very accommodating but the overnight lady was rude and closed the pool ten minutes early and she was not the nicest about it either.

2026-07-23 via Nuitee
M
Maxime family_with_children fr
7
Pros:

Bien

Cons:

Pas très propre

2026-07-22 via Nuitee
Q
Quanderious couple us
7
All in all, besides the nats and the cereal, I felt comfortable and enjoyed my stay.
Pros:

The room was decent. Also, the property was around a lot of eateries.

Cons:

They had a nat problem in the breakfast area. Some of the cereal were old.

2026-07-19 via Nuitee
C
compton couple us
5
Stay was great however wouldn’t stay here again have stayed at many locations and this just isn’t it
Pros:

Location

Cons:

Smells like mold and mildew

2026-07-18 via Nuitee
S
Shondria couple us
10
2026-07-11 via Nuitee
Q
Quatisha solo_traveller us
10
Staff was nice an friendly beds where clean bathroom was clean but some one underwear was left beside sofa building had
Pros:

Cozy

Cons:

Had some underwear still left on side of sofa an had a funny smell that stanks in the building

2026-07-06 via Nuitee
P
Patterson solo_traveller us
2
Pros:

Location

Cons:

My room wasn't ready at the time of arrival

2026-07-06 via Nuitee
K
King solo_traveller us
6
Besides the smell it was okay.
Pros:

It was convenient

Cons:

It smelled very bad. All they did was give air freshener. I feel they could have done a better job accommodating.

2026-06-29 via Nuitee
T
Tajuania solo_traveller us
10
Great overnight stay
Pros:

Everything was great! No complaints for overnight stay

Cons:

N/A

2026-06-28 via Nuitee
W
webb solo_traveller us
10
2026-06-25 via Nuitee
G
Gwendolyn family_with_children us
6
Pros:

Close to restaurant, shopping and family

Cons:

The carpet was dirty and the room and hallways were smelling like dog. The vent in the bathroom was dirty, black dust could be seen. No grab bars, tub slippery.
The mattress slipped off platform under mattress.

2026-06-24 via Nuitee
B
Brandy solo_traveller us
1
2026-06-22 via Nuitee
M
Miguel couple us
9
Vacaciones
Pros:

Buen servicio

2026-06-22 via Nuitee