Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value
Delicious food
Cons:
Noise issues
Cleanliness concerns
Inconsistent service

Categories

Cleanliness
8.26
Some reviews indicate that cleanliness could improve, particularly regarding the overall appearance.
Service
9.23
Many guests praised the service, highlighting friendly and efficient staff.
Location
9.27
The hotel is well-located, close to attractions and parks, with a beautiful surrounding.
Room Quality
8.22
Large rooms were appreciated, but some complaints about noise and lack of views were noted.
Amenities
8.75
Amenities such as breakfast and gym facilities were well-received, though some reported issues.
Value for Money
9.21
Guests found the hotel to be a good value for the overall experience.
Food and Beverage
8.76
Food received positive remarks, though there were instances of inconsistent service.
Overall Experience
8.73
Guests enjoyed their stays overall, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:38

Property Description

Luxurious Amenities and Features
Step into a world of luxury at Park Hyatt Canberra, where each room is elegantly designed with marble bathrooms and modern comforts.

State-of-the-Art Fitness Center
Indulge in a rejuvenating experience at the hotel's fitness center, complete with an indoor swimming pool, sauna, and personalized training sessions.

Gourmet Dining and Leisure
Savor decadent afternoon tea in the guest lounge or opt for a stylish dining experience at the Promenade Café. With 24-hour services and a range of leisure activities, your stay at Park Hyatt Canberra will be unforgettable.

Book now to experience the epitome of luxury and hospitality at Park Hyatt Canberra.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Property Video

Guest Reviews

8.8
Based on 3652 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 9.21
Food and Beverage: 8.76
Overall Experience: 8.73
N
Nugget • couple • au
10
2026-10-17 • via Nuitee
M
Mirjana • couple • au
10
2026-10-15 • via Nuitee
L
laurence • couple • au
10
A great experience
Pros:

Very nice

Cons:

All was very good a great stay no problems at all we will stay with you again.

2026-10-15 • via Nuitee
J
James • solo_traveller • au
8
2026-10-15 • via Nuitee
A
Aimee • family_with_children • au
10
Pros:

My daughter and I had such a fantastic stay at the Hyatt. The buffet breakfast was outstanding, and so was the young waitress who displayed the most lovely customer services skills. We can’t wait to return :)

2026-10-15 • via Nuitee
P
Peter Cheers • extended_group • au
9
Excellent
Cons:

Beautiful art deco hotel, with old world charm. Staff were most helpful, always attentive and made you feel special. Central location, spacious room with comfortable bed, and the hotel had a number with various breakout areas/bars, as well as courtyards and beautifully maintained gardens. We stayed 3 nights and just an incredible experience, thank you.

2026-10-13 • via Nuitee
U
Unit98 • solo_traveller • au
9
2026-10-13 • via Nuitee
A
Ayca • solo_traveller • tr
6
Not really clean and hygiene
Pros:

Overall, the hotel was beautiful, and I appreciated its elegant atmosphere. However, I was very disappointed with the hygiene and cleanliness standards during my stay.

Cons:

Firstly, there was an unpleasant smell coming from the rubbish bins near the entrance to the women’s restroom in the lobby. There was also an unpleasant odour around the main entrance of the hotel.

Secondly, the cleanliness of the breakfast area was particularly concerning. Almost all the glasses I came across had visible marks or stains. One glass had a lipstick mark on it, while another had dried orange juice residue that had clearly not been properly cleaned. The plates also did not appear to be hygienically clean.

What concerned me the most was finding a large black strand of hair inside the mushrooms served at breakfast. The hair was not simply sitting on top of the food; it was actually inside the mushrooms, which made the experience even more unpleasant and unacceptable.

I already brought the issue of the dirty glasses to the attention of the hotel staff during my stay.

Considering the amount I paid for my accommodation, I was extremely disappointed with the hygiene standards. Hyatt Hotel Canberra is a luxury five-star hotel, not an ordinary or budget hotel, and I believe guests have every right to expect exceptional cleanliness throughout the property.

At a hotel of this standard, glasses and plates should be spotless, food should be prepared and served under strict hygiene conditions, and all public areas should be clean and free from unpleasant odours.

Although I found the hotel itself beautiful, these hygiene issues significantly affected my overall experience and left me feeling that the standard of cleanliness did not match the hotel’s reputation or the price I paid.

I hope you take this feedback seriously and address these concerns to ensure that future guests do not have similar experiences.

2026-10-13 • via Nuitee
A
Ayca • solo_traveller • tr
6
Not really clean
Cons:

Dear Hyatt Hotel Canberra Team,

Firstly, there was an unpleasant smell coming from the rubbish bins near the entrance to the women’s restroom in the lobby. There was also an unpleasant odour around the main entrance of the hotel.

Secondly, the cleanliness of the breakfast area was particularly concerning. Almost all the glasses I came across had visible marks or stains. One glass had a lipstick mark on it, while another had dried orange juice residue that had clearly not been properly cleaned. The plates also did not appear to be hygienically clean.

What concerned me the most was finding a large black strand of hair inside the mushrooms served at breakfast. The hair was not simply sitting on top of the food; it was actually inside the mushrooms, which made the experience even more unpleasant and unacceptable.

I already brought the issue of the dirty glasses to the attention of the hotel staff during my stay.

Considering the amount I paid for my accommodation, I was extremely disappointed with the hygiene standards. Hyatt Hotel Canberra is a luxury five-star hotel, not an ordinary or budget hotel, and I believe guests have every right to expect exceptional cleanliness throughout the property.

At a hotel of this standard, glasses and plates should be spotless, food should be prepared and served under strict hygiene conditions, and all public areas should be clean and free from unpleasant odours.

Although I found the hotel itself beautiful, these hygiene issues significantly affected my overall experience and left me feeling that the standard of cleanliness did not match the hotel’s reputation or the price I paid.

I hope you take this feedback seriously and address these concerns to ensure that future guests do not have similar experiences

2026-10-13 • via Nuitee
A
Alscher • couple • au
4
Disappointing considering the price and reputation, but staff did their jobs well
Pros:

Staff were friendly, quick and very professional

Cons:

The problem with my dissatisfaction comes from the value for money and expectations of such an institutional hotel. I had 2 central problems, only 1 was with the hotel.

1. the room was clean, spacious and well presented. however, the doona that we had on our bed smelt like unwashed gym shorts. i kid you not, it had the smell you get when you leave wet clothes unwashed and undried for too long, it was a horrific smell of old, sweat and damp. we came home late from a work function, so didnt notice until it was time for bed.

we were able to contact the staff to try and find a replacement, but considering the time, (this we dont blame them for), it took ~45 minutes to arrive, and was a single doona rather than a double, leading to an uncomfortable sleep.

2. the second, which is not the inherit fault of the hotel's, was that the room was right next to a shockingly poorly behaved child. it was school holidays, but this kid, who was older than a baby/toddler (perhaps 7-8ish) would just scream at the top of his lungs often, and early in the morning/late at night.

They would also run up and down the corridor/their respective room and audibly jump on the bed. the parents did little to control the child, and the rooms, which are otherwise pretty soundproofed and quiet did little to curb this young banshee in the room over. While the hotel shouldn't be blamed for the poor discipline of a customer's children, it was a shame to have this experience considering the reputation of the hotel, and the price paid per night.

2026-10-12 • via Nuitee
N
Nat • couple • au
10
2026-10-12 • via Nuitee
C
Coralie • solo_traveller • au
8
2026-10-12 • via Nuitee
S
Simone • couple • au
10
2026-10-12 • via Nuitee
A
Adele • couple • au
10
A beautiful stay in an iconic venue.
Pros:

Beautiful in every sense, we will definitely return.

2026-10-12 • via Nuitee
L
Lin • family_with_children • au
8
2026-10-12 • via Nuitee
J
JACKSON • solo_traveller • au
3
Unpleasant
Pros:

Breakfast.

Cons:

The elevator wasn't working since we needed to go a bizarre basement room.

There was a 2 day conference, were we needed to get around ppl to go to club house.

2026-10-12 • via Nuitee
A
Alan • solo_traveller • au
10
Loved it!!!
Pros:

Best location. Parking available

Cons:

No room service

2026-10-11 • via Nuitee
A
Amanda • family_with_children • au
8
Comfort in Canberra's prime location
Pros:

The breakfast is relaxing and there is lots of choice. The coffee shop/sitting area where you can order food during the day is pleasant.

Cons:

At this price point, I don;t like having to pay for parking. Would be nice to have hot chocolate sachets in rooms. Pool is small and had an unfriendly patron in it who would not share the lap lane! (not hotel's fault, I realise but it was an unpleasant experience)

2026-10-11 • via Nuitee
A
Ahmed • family_with_children • au
10
2026-10-11 • via Nuitee
S
Shars_secrets • solo_traveller • au
10
Pros:

Absolutely everything exceeded our expectations!! We spend 2 wonderful days in the Heritage room (103 years old) Breakfast on our private terrace balcony was a delight

Cons:

Having to go home was sad 😁

2026-10-11 • via Nuitee