Holiday Inn Express & Suites - Plano - The Colony by IHG

Hotels
•
Holiday Inn Express
9.2 (488 reviews)
5290 Memorial Drive , The Colony , US
+1 469-731-2204

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Inconsistent cleanliness
Cold food
Room odors

Categories

Cleanliness
8.55
Mixed reviews indicated cleanliness issues with elevators and occasional complaints about room odors.
Service
9.55
Overall positive feedback about friendly and helpful staff.
Location
9.55
Many reviews praised the location for its convenience and proximity to restaurants.
Room Quality
9.05
Most reviews mentioned clean, spacious rooms, but some had issues with odor.
Amenities
9.05
Facilities like the pool and breakfast area received some mixed reviews.
Value for Money
9.55
Guests felt that the overall experience justified the price.
Food and Beverage
8.55
Breakfast quality was inconsistent, with some items noted as cold or lacking variety.
Overall Experience
9.75
General sentiment of satisfaction with willingness to recommend and return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:00

Property Description

Modern Accommodations
Holiday Inn Express & Suites - Plano - The Colony offers contemporary air-conditioned rooms with free WiFi and flat-screen TVs. Each room features a private bathroom, desk, and cozy bed, ensuring a comfortable stay for every guest.

Convenient Amenities
Enjoy access to a fitness center, indoor pool, and free shuttle service during your stay. The hotel also provides a 24-hour front desk, shared lounge, and business center for your convenience.

Prime Location
Situated in The Colony, our hotel is close to major attractions like Historic Downtown Plano and Preston Center. With easy access to Dallas-Fort Worth International Airport, exploring the area is a breeze.

Experience comfort and convenience at Holiday Inn Express & Suites - Plano - The Colony. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 488 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 9.05
Amenities: 9.05
Value for Money: 9.55
Food and Beverage: 8.55
Overall Experience: 9.75
P
Patricia • solo_traveller • br
9
Good hotel next to Cosm Dallas.
Pros:

Well located, nice coffee, parking lot good, all the staff were very polite and atentious! Quiet room.

Cons:

Few fruit opinions at complimentary breakfast.

2026-10-28 • via Nuitee
M
Minhas • couple • pk
10
Pros:

Room size , clean , and very cooperative Indian guy reception

2026-10-25 • via Nuitee
S
Sung • family_with_children • us
10
2026-10-16 • via Nuitee
S
shanna • couple • us
7
Good location, good price, friendly staff
Pros:

Breakfast good, perfect location/price for my needs. I have stayed at this property many times.

Cons:

Very low water pressure in shower- made it difficult to bathe

2026-10-16 • via Nuitee
D
DeAun • family_with_children • us
7
2026-10-12 • via Nuitee
L
LE • solo_traveller • cn
7
2026-09-12 • via Nuitee
B
Babers • solo_traveller • us
10
2026-09-03 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-08-31 • via Nuitee
E
Esperanza • extended_group • us
1
Not good had 3 rooms stayed in only 2 bc ac wasn’t working in one but they did not refund me for it.
Pros:

Close to things

Cons:

Ac not working in one of the rooms and wouldn’t give me a refund for it even though we didn’t stay in that room

2026-08-29 • via Nuitee
B
Babers • solo_traveller • us
10
2026-08-23 • via Nuitee
L
Loai • couple • us
9
2026-08-17 • via Nuitee
S
Shibu • couple • us
9
Pros:

Cleanliness and good breakfast

Cons:

The charge

2026-08-03 • via Nuitee
M
Marla • couple • us
10
Would definitely be back.
Pros:

Very clean

Cons:

Could have had more comfortable mattresses

2026-08-02 • via Nuitee
S
Sofia • family_with_children • us
10
2026-07-24 • via Nuitee
B
Babers • solo_traveller • us
10
Pros:

Everything

Cons:

Everything was perfect

2026-07-18 • via Nuitee
J
Julie • solo_traveller • us
10
Pros:

Friendly staff. Spacious rooms.

Cons:

Na

2026-07-05 • via Nuitee
M
Mike Haskell • solo_traveller • us
10
New and clean
Pros:

Modern and clean

Cons:

N/A

2026-07-03 • via Nuitee
J
JiGang • extended_group • au
9
2026-06-27 • via Nuitee
M
Moore • couple • us
8
I enjoyed my stay and would stay again/
Pros:

Staff was very friendly

Cons:

There was an order in the lobby when I arrived and it lingered for a while. It did get better the next day.

2026-06-23 • via Nuitee
O
Omar • couple • us
8
2026-06-22 • via Nuitee