Holiday Inn Express & Suites - Plano - The Colony by IHG

Hotels
•
Holiday Inn Express
9.2 (465 reviews)
5290 Memorial Drive , The Colony , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Inconsistent cleanliness
Cold food
Room odors

Categories

Cleanliness
8.55
Mixed reviews indicated cleanliness issues with elevators and occasional complaints about room odors.
Service
9.55
Overall positive feedback about friendly and helpful staff.
Location
9.55
Many reviews praised the location for its convenience and proximity to restaurants.
Room Quality
9.05
Most reviews mentioned clean, spacious rooms, but some had issues with odor.
Amenities
9.05
Facilities like the pool and breakfast area received some mixed reviews.
Value for Money
9.55
Guests felt that the overall experience justified the price.
Food and Beverage
8.55
Breakfast quality was inconsistent, with some items noted as cold or lacking variety.
Overall Experience
9.75
General sentiment of satisfaction with willingness to recommend and return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:00

Property Description

Modern Accommodations
Holiday Inn Express & Suites - Plano - The Colony offers contemporary air-conditioned rooms with free WiFi and flat-screen TVs. Each room features a private bathroom, desk, and cozy bed, ensuring a comfortable stay for every guest.

Convenient Amenities
Enjoy access to a fitness center, indoor pool, and free shuttle service during your stay. The hotel also provides a 24-hour front desk, shared lounge, and business center for your convenience.

Prime Location
Situated in The Colony, our hotel is close to major attractions like Historic Downtown Plano and Preston Center. With easy access to Dallas-Fort Worth International Airport, exploring the area is a breeze.

Experience comfort and convenience at Holiday Inn Express & Suites - Plano - The Colony. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 465 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 9.05
Amenities: 9.05
Value for Money: 9.55
Food and Beverage: 8.55
Overall Experience: 9.75
C
Castillo • family_with_children • us
10
Pros:

excellent

Cons:

excellent

2026-04-06 • via Nuitee
C
Camille • family_with_children • us
10
Pros:

Room clean and breakfast was very good

2026-03-27 • via Nuitee
N
Ninfa Zalaznick • family_with_children • us
10
Pros:

The staff were all professional and extremely courteous. The hotel was very clean

2026-03-20 • via Nuitee
J
JUAN MANUEL • extended_group • gt
9
2026-03-12 • via Nuitee
W
Wendy • couple • us
10
2026-03-12 • via Nuitee
D
Deborah • family_with_children • us
9
2026-03-07 • via Nuitee
N
Natalie • family_with_children • us
10
2026-03-05 • via Nuitee
L
Lauren • family_with_children • us
6
Pros:

Location was great

Cons:

Supposed to be a smoke free room and wasn’t and thermostat didn’t work

2026-03-02 • via Nuitee
T
Tammie • couple • us
8
2026-01-20 • via Nuitee
H
Hyunjoo • couple • us
7
Pros:

Very clean and spacious

Cons:

Shower water pressure is too low

2026-01-19 • via Nuitee
L
Lea K • couple • us
10
The staff was friendly and the room was very clean
Pros:

Great location
Quiet
Great price
Very clean

2026-01-19 • via Nuitee
J
Jennifer • couple • us
10
2026-01-19 • via Nuitee
L
Linda • family_with_children • us
7
Very good
Pros:

Breakfast was good.
We did not use it but the pool looked good and we enjoyed the fitness room.

Cons:

Elevators could have been cleaner.

2026-01-19 • via Nuitee
E
Eduardo • couple • us
8
2026-01-18 • via Nuitee
L
Lesia • couple • us
8
Pros:

We enjoyed the breakfast but wish there were non-pork meat option for breakfast. Like Turkey.
And our room was nice and close to elevators, ice and vending machine.
Staff was very polite.

Cons:

We could hear the people sitting outside in front of the hotel talking up to 2-3AM.

2026-01-15 • via Nuitee
P
Primrose • solo_traveller • us
10
2026-01-15 • via Nuitee
R
Rodolfo • couple • us
9
2026-01-12 • via Nuitee
L
Lashonka • family_with_children • us
10
Pros:

Great staff

2026-01-04 • via Nuitee
W
Warren • solo_traveller • us
9
2025-12-31 • via Nuitee
D
Dianamary • family_with_children • us
10
Decent place for a stop over.
Pros:

Location was decent. Beds were comfy.

Cons:

The lady that checked us in was really pleasant. The one at the desk when we left, not so much.

2025-12-30 • via Nuitee