Real InterContinental San Salvador at Metrocentro Mall by IHG

Great hotel with free parking at the multi-storey car park at the side. Rooms are well- furnished. There is an excellent range of choices at breakfast with very good service. The sushi restaurant in the hotel was divine and we did not need to pre-book. The hotel is outside of the main city, but Uber is easy and saves trying to find parking in the centre.

This was the first hotel we stayed at upon our arrival to San Salvador. It is about a 40-minute drive from the SAL international airport. There is a parking garage onsite. We had connecting rooms since we were traveling with our two teenagers. Rooms were spacious, beds were comfortable, plenty of soft towels and air conditioning worked well. The pool and pool bar were wonderful (fresh fruit frozen drinks, etc) were delicious and refreshing. Great location (quick Uber ride to the downtown center plaza of San Salvador). There are several restaurants at the hotel. We ate at the Brazilian restaurant and it was delicious with excellent service.

I stayed at IHG’s Intercontinental Metrocentro Mall for 7 days. I reserved a King Room with Executive Lounge access. Let me start with check in was easy and hotel staff was friendly. Luckily at the time of arrival my room was ready. My room appeared to be clean. I later saw that the duvet and pillow cases had seen better days. I did not let that ruin my stay.

After getting settled for my stay I decided to visit the Executive Lounge. To my surprise my key card would not work so I had to go back down to main lobby. They did not add access to my room key although it was discussed during check in. The lounge is located in the 8th floor and it’s a small area with limited options for snacks and beverages. The lounge offers a daily happy hours with light snacks and limited cocktail selection. Happy hours can get a bit crowded for the space provided. The lounge also offers daily continental breakfast with limited fruit and pastry options. In my opinion, the lounge is beneficial for free water and sodas/pop but is a bit overrated and overpriced.

The property offers restaurants, pool, gym, souvenir store. I only ate breakfast at one of the restaurants once during my stay. It is not a massive breakfast buffet. I was not impressed with what was offered for the price. I ended up going leaving the property for many of my meals during my stay. The pool area was nice. The gym offers standard cardio machines and machine and free weight (dumbbells) options. The best part of the time was the locker room which had a shower, lockers and sauna.

After staying at other Intercontinental properties I decided to limit room cleanings during my visit. During my week stay they cleaned my room twice. The cleaning staff were very nice.

The location is a great. There is a walking bridge from the hotel to the mall; very convenient. There are also a number of food options is walking or delivery distance to the hotel. Many tour companies offer pick up from this hotel. The hotel is popular so there will be a lot of food traffic in the lobby and common areas. Many events are held there. So if you are a guest be aware that there maybe parties going well into the night when you are trying to relax and unwind.

Overall, you will have a solid stay at Intercontinental Metrocentro. Considering other amenities you need for your own stay, your stay maybe be perfect or it may need a little bit more not offered at the hotel.

Staff was amazing

Best place you can stay in San Salvador. The hotel is dated but so it’s the whole run down city and country. At least it’s connected by walk bridge to the largest mall in the city so you can walk around it. Because there is nowhere else to walk in this sad city.

Rooms are decently appointed. Just all you need. Housekeeping is good. Wifi too. There are a few bars inside the hotel. Or some cheap restaurants and coffee shops in the mall across the street.

It’s also sad and tired but if you need to go to this city I recommend the hotel as a safe heaven. Staff are courteous and efficient. Prices are reasonable. Self Parking is free.

Outside San Salvador I recommend visiting the pacific coast by rental car. Infrastructure is precarious but it’s very pretty. The volcano area and its lush vegetation is quite nice too although there’s no infrastructure around it. You can do all this with short trips from the hotel in a rental car. But overall the country is sad and poor. A long way to go. Poor people.

Clean, nice staff

Didnot use it

Staff was quick and helpful

Great experience would recommend to anyone interested

Staff excellent, breakfast every day. Excellent big selection, even if you’re watching your way. A selection for you. The Pool.area very nice . Rooms are excellent. I will plan to stay there again.

El hotel muy bonito y limpio. Excelentes atenciones de sus empleados. Tiene 3 restaurantes excelentes. El desayuno es espectacular. Tiene varias estaciones de comida, aunque llegue un grupo grande no se hace fila. Te preparan los huevos a tu gusto al momento y también pupusas al momento. Frente a Metro Centro. Estuvimos 2 noches durante 3 de agosto de 2025 a 1ro de septiembre de 2025 y luego del 5 al 6 de septiembre de 2025. Sin embargo, en la última estadía estuvimos oyendo un ruido constante y molestoso hasta las 11PM que no nos dejaba dormir. Llamé al "help desk" y me indicaron que había un Concierto de Electrónica y que terminaba a las 11PM.

The hotel is very nice and clean. The staff is excellent. It has three excellent restaurants. The breakfast is spectacular. It has several food stations, so even if a large group arrives, there's no need to wait in line. They prepare eggs to your liking, and they also make pupusas on the spot. It's across from Metro Centro. We stayed for two nights, from August 3, 2025, to September 1, 2025, and then from September 5 to 6, 2025. However, during our last stay, we heard a constant and annoying noise until 11 PM, which kept us awake. I called the help desk, and they told me there was an electronic music concert and that it ended at 11 PM.

The rooms are big in the hotel and the beds are super comfy. The comforters and pillows super comfy.

Muy mal condiciones, malísimo

Worst experience I have had at a hotel… will never be back. There was some kind of nightclub/concert going on till midnight. The noise was so loud , it shook the walls of the room. When I asked the staff about it they told me I should have checked the schedule of events and not book on those days! Very bad service and response since the main reason to go there is to get a good nights rest! Never again…

The people working the front counter are amazing and very informative.

Good customer service

Same qulity of service evry time i stay here

What i like is consistent good customer service i travel to el salvador frequently and stay at the hotel when first arriving and a couple of days before leaving always same good service from staff makes you feel welcome and wanting to go back because in reality thier are alot of places to stay but for me this is the best i have been going to hotel for years and plan on going for years to come god willing so many thanks for making me fell welcome everytime i go

The room smell at cigarette

Great hotel. I always stay here when I’m in San salvador