Mocca Hotels

Hotels
9.4 (71 reviews)
Privada Paseo Citlalli 20 BIS , Tepoztlán , mx

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Terrace
Luggage storage
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Attentive staff
Cozy and clean environment
Cons:
Lack of food options
Humidity and poor maintenance issues

Categories

Cleanliness
9.2
There are mentions of humidity and poor maintenance impacting cleanliness.
Service
9.99
The staff were noted to be attentive and kind, which indicates good service.
Location
10
Proximity to the center was a positive aspect, but other issues were mentioned.
Room Quality
9.66
Cons included worn-out curtains and malfunctioning closet doors.
Amenities
8.69
Lack of parking and food options detracted from the overall experience.
Value for Money
9.97
Despite some issues, the high ratings suggest good value overall.
Food and Beverage
7.71
Guests had to leave the hotel for meals, indicating a lack of food services.
Overall Experience
10
Overall, many guests reported a relaxing atmosphere despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:17

Property Description

Luxurious Stay Surrounded by Nature

Tropical Garden Oasis: Immerse yourself in the lush greenery and tranquility of our tropical garden, offering a serene escape from the hustle and bustle of the city.

Elegant Suites with Balconies: Enjoy breathtaking views of the garden from your private balcony in each suite, complete with modern amenities and stylish wooden furniture for a comfortable stay.

Convenient Amenities and Location: With an outdoor pool, free WiFi, and proximity to Tepoztlán town centre and archaeological site, Mocca Hotels ensures a convenient and memorable stay for all guests.

Book your stay at Mocca Hotels now to experience luxury and relaxation in the heart of Tepoztlán.

Important information:

Mocca Hotels may charge your card before arrival to verify that the card is valid.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for MXN 500 per person per night when using an existing bed.
    Adults stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 71 reviews
Cleanliness: 9.2
Service: 9.99
Location: 10
Room Quality: 9.66
Amenities: 8.69
Value for Money: 9.97
Food and Beverage: 7.71
Overall Experience: 10
G
Guadalupe • extended_group • mx
10
2026-01-03 • via Nuitee
M
Martha • couple • mx
10
Pros:

La atencion de Martha

Cons:

Que donde dan los masajes, huele un poco a humedad

2026-01-03 • via Nuitee
O
OCON ROSALES • couple • mx
7
Pros:

El servicio es excelente

Cons:

Que no funcionaba bien el internet y casi no hay señal, pero sin funcionar el internet es difícil

2025-12-30 • via Nuitee
M
Mayra Catalina • couple • mx
9
2025-12-12 • via Nuitee
F
Francois • couple • fr
9
If you want to relax and have a spa, this is the place
Pros:

Perfect for relax, cousi, clean and well maintained

Cons:

It did not had where to eat, you did have to go to the town to have breakfast, lunch or dinner. Besides that, relly good

2025-11-18 • via Nuitee
A
Azucena • extended_group • mx
9
Agradable
Pros:

La cama muy suave

Cons:

En las habitaciones habia cotinas ya muy gastadas otras medio rotas, la puerta del closet no abria bien, el wifi no funcionaba correctamente

2025-10-30 • via Nuitee
F
Fernando Ariel • couple • mx
7
Pros:

Las camas son muy ricas, se descansa muy bien.

Cons:

No tiene estacionamiento, ni alimentos. Anteriormente sí lo incluía ahora no, y el lugar donde puedes dejar el carro el señor te cobra y es un abusivo, me cobro lo de 2 días, cuando prácticamente ni un día completo me quedé y no te deja sacar el carro.

2025-10-20 • via Nuitee
C
Caro Charbel • couple • mx
6
Pros:

Solo la cercanía con el centro.

Cons:

La actitud del personal de servicio, instalaciones descuidadas y sucias.

2025-09-03 • via Nuitee
G
Guadalupe • couple • mx
6
Falta mantenimiento
Pros:

Decepcionadas el lugar es lindo pero las instalaciones supercdescuidadas, huele a humedad le falta mantenimiento.

Cons:

la falta de mantenimiento, cortinas y toallas viejas. la humedad del cuarto nos enfermo. parecía sucio.

2025-09-01 • via Nuitee
L
Luz Piedad • couple • co
7
2025-08-06 • via Nuitee
C
Carlos • couple • mx
9
2025-08-04 • via Nuitee
A
Alejandro • couple • mx
10
2025-08-04 • via Nuitee
M
Maki • extended_group • mx
10
Very relaxing. Staff were very attentive and kind
Pros:

Clean and cozy

2025-07-11 • via Nuitee
N
N583wxdh0j • with friends • ru
9
Superb
2025-06-15 • via Nuitee
L
Lina • solo traveller • us
8
Very good
Pros:

Room was very clean and staff was friendly and helpful

Cons:

There were people playing very loud music outside of my room while I was trying to sleep on Friday

2025-04-17 • via Nuitee
L
Lela • with friends • ge
9
Superb
Pros:

The garden and balcony view is amazing, calm and beautiful, very quiet.

Cons:

The swimming pool was too small and water needed change in my opinion.

2025-04-11 • via Nuitee
Y
Yasmin • young couple • us
10
Enjoy the best of both worlds with this property: a peaceful retreat within walking distance to the town center, all
Pros:

Looks exactly as in picture, Martha is amazing she helps any way she can to make you feel comfortable

Cons:

No AC, shower door didn’t shut close,no bell service
Wi-Fi was super week unless you were in the lobby

2025-02-24 • via Nuitee
F
Fabio • young couple • be
8
Very good
Pros:

Very peaceful place in a very chilled area, near to the center and with an amazing staff.

Cons:

Because in the middle of a nice and huge garden we found 2 spiders inside the room and the staff helped to remove these and a new room was provided. Apart this surprise in the room all the rest was amazing.

2025-01-01 • via Nuitee
M
Maria • young couple • us
10
Beautiful place lovely staff super helpful would definitely comeback to stay here!
Pros:

The property has a nice charm and is very eco friendly. It’s close enough to the Main Street to walk but far enough where it’s quiet for sleeping. Overall beautiful place to stay and the staff is super helpful especially if you’re a tourist. That are more than accommodating and give great advice regarding any itinerary concerns. The bed was very comfortable as well!

2024-12-02 • via Nuitee
J
Juan • solo traveller • mx
10
Exceptional
2024-11-25 • via Nuitee