Mocca Hotels

Hotels
9.4 (80 reviews)
Privada Paseo Citlalli 20 BIS , Tepoztlán , mx

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Terrace
Luggage storage
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Attentive staff
Cozy and clean environment
Cons:
Lack of food options
Humidity and poor maintenance issues

Categories

Cleanliness
9.2
There are mentions of humidity and poor maintenance impacting cleanliness.
Service
9.99
The staff were noted to be attentive and kind, which indicates good service.
Location
10
Proximity to the center was a positive aspect, but other issues were mentioned.
Room Quality
9.66
Cons included worn-out curtains and malfunctioning closet doors.
Amenities
8.69
Lack of parking and food options detracted from the overall experience.
Value for Money
9.97
Despite some issues, the high ratings suggest good value overall.
Food and Beverage
7.71
Guests had to leave the hotel for meals, indicating a lack of food services.
Overall Experience
10
Overall, many guests reported a relaxing atmosphere despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:17

Property Description

Luxurious Stay Surrounded by Nature

Tropical Garden Oasis: Immerse yourself in the lush greenery and tranquility of our tropical garden, offering a serene escape from the hustle and bustle of the city.

Elegant Suites with Balconies: Enjoy breathtaking views of the garden from your private balcony in each suite, complete with modern amenities and stylish wooden furniture for a comfortable stay.

Convenient Amenities and Location: With an outdoor pool, free WiFi, and proximity to Tepoztlán town centre and archaeological site, Mocca Hotels ensures a convenient and memorable stay for all guests.

Book your stay at Mocca Hotels now to experience luxury and relaxation in the heart of Tepoztlán.

Important information:

Mocca Hotels may charge your card before arrival to verify that the card is valid.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for MXN 500 per person per night when using an existing bed.
    Adults stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 80 reviews
Cleanliness: 9.2
Service: 9.99
Location: 10
Room Quality: 9.66
Amenities: 8.69
Value for Money: 9.97
Food and Beverage: 7.71
Overall Experience: 10
M
Monica • extended_group • mx
10
Muy confortable
Pros:

En general la estancia, estuvo muy bien y confortable

Cons:

que hay muchas arañas

2026-06-01 • via Nuitee
I
Ivan • solo_traveller • mx
8
2026-06-01 • via Nuitee
D
Dania • solo_traveller • mx
10
Pros:

El jacuzzi estaba increíble, debes avisar unos 40 min antes de que lo usarás para que lo enciendan.
Sólo nos quedamos una noche y no nos dió tiempo de usar la fogata pero se ve que está lindo el spot. La chica de la recepción super amable. Caminar al centro son como 10 minutos.

Cons:

Todo estuvo increíble, sólo nunca nos dijeron que daban café en la mañana en la recepción. Nos dimos cuenta hasta el check out, sería bueno que avisen a la llegada. Pero el lugar 10/10

2026-05-31 • via Nuitee
G
Gaona • couple • mx
10
Maravilloso lo recomiendo mucho
Pros:

La tranquilidad del l hotel y el trato del personal

Cons:

En general todo mi gusto felicidades

2026-05-04 • via Nuitee
A
Alan • couple • ie
9
2026-05-04 • via Nuitee
J
jose • couple • mx
7
Cons:

le haced un poco de mantenimiento (cortinas, maderas)

2026-04-23 • via Nuitee
J
Javier • couple • mx
9
Pros:

Me gustaron las instalaciones, están cuidadas y bonitas, al entrar se siente un ambiente tranquilo para descansar, en general bonito y agradable a la vista

Cons:

Que no cuentan con cocina, quizá para algo sencillo, ofrecen en la mañana pan (conchas) y cafe y agua de sabor, se agradece, pero tienes que salir a buscar comida, dentro no la encontraras

2026-04-20 • via Nuitee
A
Aguayo Luna • couple • mx
8
2026-04-07 • via Nuitee
D
Delgado • couple • mx
7
Pros:

Muy bonito, el jacuzzi fue muy agradable

Cons:

Prácticamente es como si rentaras un Airbnb, el personal no resuelve nada, no hay estacionamiento, no hay forma de conseguir comida fácil

2026-04-04 • via Nuitee
A
Alexandra • couple • mx
9
2026-03-21 • via Nuitee
A
Angel • couple • mx
10
Confortable
Pros:

Comodidad

Cons:

El internet

2026-03-19 • via Nuitee
L
Lucero Cervantes • couple • mx
10
2026-03-12 • via Nuitee
G
Guadalupe • extended_group • mx
10
2026-01-03 • via Nuitee
M
Martha • couple • mx
10
Pros:

La atencion de Martha

Cons:

Que donde dan los masajes, huele un poco a humedad

2026-01-03 • via Nuitee
O
OCON ROSALES • couple • mx
7
Pros:

El servicio es excelente

Cons:

Que no funcionaba bien el internet y casi no hay señal, pero sin funcionar el internet es difícil

2025-12-30 • via Nuitee
M
Mayra Catalina • couple • mx
9
2025-12-12 • via Nuitee
F
Francois • couple • fr
9
If you want to relax and have a spa, this is the place
Pros:

Perfect for relax, cousi, clean and well maintained

Cons:

It did not had where to eat, you did have to go to the town to have breakfast, lunch or dinner. Besides that, relly good

2025-11-18 • via Nuitee
A
Azucena • extended_group • mx
9
Agradable
Pros:

La cama muy suave

Cons:

En las habitaciones habia cotinas ya muy gastadas otras medio rotas, la puerta del closet no abria bien, el wifi no funcionaba correctamente

2025-10-30 • via Nuitee
F
Fernando Ariel • couple • mx
7
Pros:

Las camas son muy ricas, se descansa muy bien.

Cons:

No tiene estacionamiento, ni alimentos. Anteriormente sí lo incluía ahora no, y el lugar donde puedes dejar el carro el señor te cobra y es un abusivo, me cobro lo de 2 días, cuando prácticamente ni un día completo me quedé y no te deja sacar el carro.

2025-10-20 • via Nuitee
C
Caro Charbel • couple • mx
6
Pros:

Solo la cercanía con el centro.

Cons:

La actitud del personal de servicio, instalaciones descuidadas y sucias.

2025-09-03 • via Nuitee