Hilton Garden Inn Sunnyvale

Hotels
•
Hilton Garden Inn
9 (564 reviews)
767 N. Mathilda Ave. , Sunnyvale , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Friendly staff and good location
Cons:
Issues with laundry payment system
High prices for snacks and breakfast options

Categories

Cleanliness
8.5
Several reviews noted cleanliness, but some mentioned issues like trash left behind, affecting the score.
Service
9.5
Staff were described as kind and helpful, contributing positively to service perception.
Location
9.5
Location was frequently praised, being close to various attractions and convenient spaces.
Room Quality
9
Rooms were generally clean and comfortable, but some minor issues were mentioned.
Amenities
9.5
Amenities were well-liked, including laundry facilities and a well-stocked room.
Value for Money
8.5
Some complaints about high prices for food and deposits impacted the overall value perception.
Food and Beverage
8
Breakfast options were criticized, which lowered the satisfaction with food and beverage offerings.
Overall Experience
9.5
Despite some drawbacks, overall experience was highly positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:09

Property Description

Modern Accommodations:
Experience comfort and convenience at Hilton Garden Inn Sunnyvale, offering air-conditioned rooms equipped with modern amenities such as a coffee machine, microwave, and flat-screen TV.

Fitness and Business Facilities:
Stay active at the fitness centre or catch up on work at the business centre. Additionally, vending machines with snacks and drinks are available for a quick refuel.

Convenient Location:
Perfectly situated just 7.5 km from Shoreline Amphitheatre and with easy access to San Jose Convention Center and the airport, Hilton Garden Inn Sunnyvale is the ideal choice for both leisure and business travelers.

Book now for a delightful stay at Hilton Garden Inn Sunnyvale!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 564 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
J
Jennifer • family_with_children • us
10
Pros:

The staff at check in was amazing, the room was so clean and updated, and everything at the property was incredible. The price could not be beat! We even got a late check out, which was much appreciated considering we were traveling for my son’s soccer game. Allowing us to stay in the room an extra hour and a half was extremely helpful.

2026-04-01 • via Nuitee
C
Christie • couple • us
9
2026-03-27 • via Nuitee
S
SAORI • couple • jp
10
Pros:

築年数が新しく清潔で、快適でした！12時頃に到着しましたが、その場でアーリーチェックインにも対応していただき部屋に入ることができました。
Netflixなどもテレビモニターで見ることができます。
入り口付近では外の話し声が聞こえることがありましたが、睡眠に支障が出るような騒音はなく、静かに快適に寝ることができました。
ビジネス街だからなのか、土日に宿泊したため比較的リーズナブルな料金で泊まれました。

Cons:

Booking.com経由のメッセージは返信が返ってこないので、重要な連絡は直接電話をしたほうが良いです。

2026-03-19 • via Nuitee
A
Akbar • solo_traveller • us
1
Cons:

My stay at Hilton Garden Inn Sunnyvale turned into one of the most shocking and stressful hotel experiences I've ever had.

It started with a minor and completely unnecessary confrontation with the front desk. I was told not to touch the fridge when staff wasn't present, which already felt overly controlling. The situation escalated quickly, and I was asked to leave the property. I complied without argument, went for a short walk around the block, and came back simply to return to my room.

To my absolute disbelief, the police were waiting for me when I returned and I was arrested for trespassing. Yes, arrested. Over a situation that should have never escalated anywhere near that level.

While things were eventually resolved, the entire incident left me shaken. It genuinely felt like the hotel was trying to set me up or escalate the situation intentionally rather than handle it professionally or reasonably.

This was beyond poor service it was a disturbing and unacceptable experience. I would strongly warn others to think twice before staying here.

2026-03-17 • via Nuitee
L
Li Ting • couple • tw
7
2026-03-15 • via Nuitee
G
Gamboa Coronel • solo_traveller • us
10
Una estancia increíble
Pros:

El hotel era muy lindo y súper limpio y confortable

Cons:

Nada, todo me gustó

2026-03-12 • via Nuitee
A
Amanda • family_with_children • us
10
2026-03-10 • via Nuitee
S
Sabine • solo_traveller • fr
9
2026-03-07 • via Nuitee
T
Teodora • solo_traveller • us
4
Pros:

Nice rooms clean

Cons:

Front desk not friendly

2026-02-24 • via Nuitee
F
FabiC • couple • mx
10
2026-02-23 • via Nuitee
K
Kathleen • couple • us
10
2026-02-13 • via Nuitee
A
Ana • couple • us
10
2026-01-29 • via Nuitee
J
James • solo_traveller • us
4
Hotel ok. Reservations terrible.
Cons:

Very poor reservation process.

2026-01-28 • via Nuitee
R
Rusela Emelie • couple • us
9
2026-01-20 • via Nuitee
T
Tommy • extended_group • us
9
Excellent value if you look for comfort and convenience for a business trip
Pros:

New, clean and quiet room. Excellent location in the heart of Silicon Valley. Parking lot is well lit.

Cons:

The lady at the reception desk seemed to have a bad day when I checked in. Not much smile and looked a bit annoyed.

2026-01-20 • via Nuitee
Y
Yuting • couple • us
9
2026-01-20 • via Nuitee
N
Nancy • extended_group • us
9
2026-01-20 • via Nuitee
M
Melissa • couple • us
9
2026-01-20 • via Nuitee
N
Nagasaki • solo_traveller • jp
6
2026-01-19 • via Nuitee
D
David • solo_traveller • us
8
Gotta go
Pros:

Sleep

Cons:

None

2026-01-19 • via Nuitee