Elmbank York, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.6 (3487 reviews)
The Mount , York , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.6
Based on 3487 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
P
Peter couple gb
10
Pros:

Very good

Cons:

No

2026-08-08 via Nuitee
M
Michael couple gb
4
Stay in the hotel and do I not have a room in the Lodge
Pros:

The main hotel looked fine. But we were in the Lodge across the road !

Cons:

We were in a lower ground floor room that whilst well appointed was rather dingy and right next to a noisy large air conditioning unit. So we could not open the windows

2026-08-08 via Nuitee
J
Joseph couple gb
10
2026-08-08 via Nuitee
J
Janet solo_traveller gb
9
2026-08-07 via Nuitee
S
Strehaianu solo_traveller ro
10
Pros:

Very good and diverse breakfast options, clean and cosy rooms, great position (15 min walk from city center and train station)

Cons:

.

2026-08-06 via Nuitee
R
Richard couple gb
3
Disappointing to say the least
Cons:

The parking was a joke, not even in London would I have to pay that amount of money to park next to the Hotel. Literally have 6 or so spaces out the front which we never got one. Had to park in a school carpark to get charged and for them my car to be hit by a door. Really not impressed. The building didn’t have a lift, for someone with a bad back this was awful walking up and down to the top floor.

2026-08-06 via Nuitee
R
Reece solo_traveller gb
8
2026-08-05 via Nuitee
F
Finlay couple gb
9
2026-08-05 via Nuitee
C
Carly solo_traveller gb
5
Pros:

The room was beautiful as well as the main lobby and terrace.

Cons:

Staff weren't very helpful or friendly especially during breakfast service. It took well over an hour for us to receive our breakfast, waiting half an hour just for someone to take our order.

2026-08-04 via Nuitee
L
Legg solo_traveller ie
8
Nice traditional hotel in the Hilton chain. Great option for visiting York for a short trip.
Pros:

Nicely set up room with a lovely bathroom. The room was very compact and so for an extended 4 night stay a little compromising. But, I had booked for a single person. Breakfast was good and a nice choice of variations for cooked options.

Cons:

The choices at the bar were limited. The hotel is a little out of the city so maybe most people prefer to use the city centre pubs. But, a better offering of bottled beers and spirit options would improve the experience.

2026-08-04 via Nuitee
K
Katherine solo_traveller gb
10
2026-08-02 via Nuitee
D
Denise couple gb
10
Worth walking 5 mins more from the centre to stay here!
Pros:

The room we had was just beautiful…… if you love the art deco style then this place is the one for you!
Honestly couldn’t fault anything and the staff throughout the hotel were SUPER helpful.

Cons:

Absolutely NOTHING

2026-07-25 via Nuitee
C
christine couple gb
10
Pros:

With the trademark huge Elmbank bed we were very happy with our room, stay here often when in York and this is our happy place, can’t fault it

2026-07-24 via Nuitee
B
Brad couple gb
10
2026-07-24 via Nuitee
C
christine couple gb
10
Feels like home
Pros:

Regularly stay here when in York and this is our happy place. We have stayed in many other hotels in York over the years but this is by far the best. The beautiful art deco bar, spotless rooms and our favourite, huge comfy beds. The Elmbank always delivers, on this occassion for the first time ever we stayed in the annexe across the road, room was huge and very much in the Elmbank style. The George Walton elements make it just that little bit special 😊

Cons:

Hilton now charge for the bottle of water in the room on arrival, just seems a little petty

2026-07-24 via Nuitee
N
Natalie solo_traveller gb
10
Lovely place!
Pros:

We had a room in the courtyard and it was lovely and peaceful out there! The bar was really nice too, it's beautifully decorated.

2026-07-22 via Nuitee
S
Sam couple gb
9
2026-07-19 via Nuitee
J
Janet couple gb
8
Very comfortable and would highly recommend.
Pros:

Love the history,decor and the beautiful art nouveau glasswork.. All very comfortable. Convenient for York with approx a 20’ walk. Staff were lovely and helpful at reception, in restaurant and behind the bar. Breakfast was very good and an excellent selection. Room clean and bathroom excellent with effective air con and showers.

2026-07-15 via Nuitee
V
vincent family_with_children fr
9
2026-07-15 via Nuitee
I
Iolo family_with_children gb
9
Great
Pros:

Breakfast was great with freshly cooked choice . We were really bowled over by the historic art nouveau interior by Walton which is worth making a special trip to see and the staff were the icing on the cake ,friendly helpful and obliging well done

2026-07-15 via Nuitee