Elmbank York, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.6 (3531 reviews)
The Mount , York , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.6
Based on 3531 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
D
Dee couple gb
10
My second time here - definitely the right decision
Pros:

Great location, just ten minutes walk into central York

Beautiful hotel - love the art deco theming

2026-08-28 via Nuitee
M
Mark family_with_children gb
4
Needs some real maintenance to take the hotel to the next level
Pros:

I liked the authenticity of it and the old feel to the place. The staff were attentive, approachable and helpful. The room was spacious

Cons:

The housekeeping was far from great. I had to request to the reception throughout our stay to ask for it to be serviced. The only thing that was done to our room was a replacement of towels, taking out the trash and making the beds. No cleaning was done and even the room had traces of the previous occupants.
Our room had the potential to be amazing. There was no extractor fan and proper circulation of air as there was a strong smell of must and the drain in the shower needed looking at also as it didn’t drain properly. More soundproofing needed if possible as it sounded like a herd of elephants above our heads. Finally there was a lack of drawers and storage for our belongings so we had to live out of our suitcases.
The breakfast was ok. The staff were polite and helpful but the menu and selection was a bit lacklustre. I think it needs a drastic overhaul.

2026-08-28 via Nuitee
D
DebH couple gb
7
Loved the stay, needs some tlc
Pros:

Loved it but £2.50 is excessive for options

Cons:

Above

2026-08-27 via Nuitee
A
Alexandra solo_traveller gb
8
2026-08-26 via Nuitee
H
Howard couple gb
9
2026-08-25 via Nuitee
J
John extended_group gb
8
Pros:

We as a group of 8 people prefer the courtyard rooms even though the other rooms offered were of a higher standard.

2026-08-24 via Nuitee
S
Silvia family_with_children it
9
Bell'albergo per York
Pros:

Bell'albergo a poca distanza dal centro e dalla stazione, spazi comuni molto eleganti, stile liberty, camere e bagno ampi, ben arredate e pulite, personale molto gentile e disponibile, possibilità di lasciare i bagagli prima del Check-in in e dopo il Check-out

Cons:

-

2026-08-24 via Nuitee
C
Carrie couple gb
10
2026-08-24 via Nuitee
J
Julie couple gb
10
10/10
Pros:

We visited York for Ebor Races. The hotel's location was absolutely perfect for the race course and wasn't too far to walk from the city centre.
The room was perfect for our overnight requirements, decent shower.
Breakfast was one of the best we've had in a few years at a range of hotels. Your hot breakfast is cooked to order, comes out hot on warmed plates and everything is top quality including the sausages.
All employees were friendly and polite.
We will definitely return.

Cons:

Not a lot of room/space in the bathroom but absolutely fine for an overnight stay.

2026-08-23 via Nuitee
J
John couple gb
10
Very happy with my overall experience
Pros:

Staff very welcoming and friendly

2026-08-23 via Nuitee
W
wayne solo_traveller gb
8
2026-08-22 via Nuitee
K
Kathryn solo_traveller gb
10
Amazing hotel
Pros:

The hotel was beautiful snd thecstaff very friendky and helpful. Our room was amazing with the most comfortable bed we've ever slept in a hotel.
Thec location was perfect, it took us about 10 munutes to walk into York itself.

Cons:

There was honestly nothing we did not like.

2026-08-22 via Nuitee
L
Lyndsey solo_traveller gb
10
Pros:

Free standing bath in room.
Room was spacious

Cons:

Liked it all

2026-08-22 via Nuitee
P
Paul couple gb
10
2026-08-22 via Nuitee
J
John solo_traveller gb
9
2026-08-22 via Nuitee
T
Timothy couple gb
10
We really enjoyed our stay with you and would love to come back in the future.
Pros:

Excellent really enjoyed our breakfasts.

Cons:

Another option than Sunday roast for meals.
Other than that the room was excellent.

2026-08-20 via Nuitee
J
Jeremy solo_traveller gb
9
Perfect for York racecourse
Pros:

Beautiful building, excellent staff, very nice room , excellent toiletries

Cons:

Small bottle of water in the room £2.50, should be complementary

2026-08-20 via Nuitee
K
Kathlyn couple gb
8
very nice stay good distance from the busy city center but only a 20 minute walk into the city
Pros:

room nice stayed bed and breakfast

Cons:

silly things really only one spoon to make tea / coffee kept having to go to reception for extra milk 4 small sachets are needed for 2 hot drinks as I say just minor issues

2026-08-19 via Nuitee
N
Nick couple gb
8
2026-08-18 via Nuitee
A
Andrew couple gb
8
Easy to walk into York Centre
Pros:

Comfortable & relaxing

Cons:

Had to ask for towels to be changed

2026-08-18 via Nuitee