Elmbank York, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.6 (3375 reviews)
The Mount , York , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.6
Based on 3375 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
Y
Yetunde • solo_traveller • gb
8
2026-05-08 • via Nuitee
K
Kirsty • couple • gb
5
I was so disappointed in the room we were allocated. Had chosen this hotel because it looked beautiful online but unfort
Pros:

The lobby looked beautiful

Cons:

Was given a room outwith the main hotel across the road in the Lodge. Basement location, dark, claustrophobic and gurgling pipes.

2026-05-08 • via Nuitee
C
Cynthia • extended_group • it
10
We had an excellent stay at this beautiful old hotel. All members of the staff were very friendly and helpful and went o
Pros:

The accommodation was very clean and comfortable and the staff were very friendly and helpful

2026-05-08 • via Nuitee
J
Joy • couple • gb
9
2026-05-08 • via Nuitee
A
Alexander • couple • gb
9
Pros:

Friendly helpful staff and good breakfast

2026-05-07 • via Nuitee
K
Kinga • couple • gb
10
2026-05-06 • via Nuitee
M
Monika • solo_traveller • gb
10
Great short stay in York
Pros:

The hotel is excellent, all the facilities are beautiful and welcoming. The staff couldn't be any more attentive. The whole place is spotless and the food is very good.

Cons:

N/A

2026-05-05 • via Nuitee
A
Andy • couple • gb
8
Very happy with the experience
Pros:

Staff where very pleasant

Cons:

Nothing

2026-05-04 • via Nuitee
H
Henriëtte • couple • nl
7
Rustige plaats om te verblijven voor twee nachten en York te bezoeken.
Pros:

Kamer was schoon en badkamer met hele fijne douche.
De bar was fijn om een drankje te drinken na een vermoeiende dag.
Het diner was erg lekker

Cons:

Kamer en badkamer waren vrij klein en totaal geen uitzicht, beetje donker dus.
Het ontbijt was matig en vrij duur voor wat er geboden werd.

2026-05-03 • via Nuitee
J
John & Katie • solo_traveller • gb
9
2026-05-03 • via Nuitee
L
Luciano • couple • gb
9
Ottimo e l’hotel è davvero bello
Pros:

La pulizia e la posizione

Cons:

Colazione a buffet poteva essere più ricca

2026-05-03 • via Nuitee
T
Thomas • couple • gb
8
Pros:

Had a nice feel to it

Cons:

We were located in the building opposite in the basement

2026-05-03 • via Nuitee
J
Joanne • couple • gb
9
Overall a good experience
Pros:

Clean and good location for the city

Cons:

Not many car parking spaces

2026-05-03 • via Nuitee
M
Matt • solo_traveller • gb
9
2026-05-02 • via Nuitee
S
Shane • family_with_children • ie
1
Great if you like ants
Pros:

Good breakfast

Cons:

Lights didn’t work in the room, which was infested with ants. The response from the hotel was complete indifference and completely unacceptable that any hotel would sell rooms that have an infestation of insects.

2026-05-02 • via Nuitee
J
Julia • solo_traveller • gb
10
Pros:

Superb hotel
Great location for a gentle walk into town.
Very comfy rooms /fabulous showers.
Definitely stay here again

Cons:

Having to leave!

Would have liked to be able to make a brew in our room

2026-05-02 • via Nuitee
Z
Zoe • solo_traveller • gb
9
A comfortable night's stay
Pros:

Booked for a work colleague who said it was a comfortable room and within walking distance of the office. Would stay again.

2026-05-01 • via Nuitee
F
Francesca • solo_traveller • gb
9
2026-04-29 • via Nuitee
K
Kathy • solo_traveller • gb
9
Pros:

Beautifully decorated rooms and very friendly staff, the hotel is well situated and just a short walk into the city

Cons:

Nothing

2026-04-29 • via Nuitee
J
Julie • solo_traveller • gb
10
Pros:

Great atmosphere
Fabulous looking hotel
Perfect room
Gorgeous bathroom!

Cons:

Nothing

2026-04-28 • via Nuitee