Elmbank York, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.6 (3292 reviews)
The Mount , York , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.6
Based on 3292 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
R
Rachel • couple • gb
10
2026-03-28 • via Nuitee
D
Darren • extended_group • gb
9
2026-03-24 • via Nuitee
P
peter • family_with_children • gb
4
Pros:

Rooms nice. Clean. Great location.

Cons:

There were no parking available at the hotel. And when we encountered a slight issue trying to pay across the road at a school. One younger receptionist was helpful and sorted the other on the left was not helpful. Saying twice that it was nothing to do with them and offered no advice whatsoever. I presumed rightly that they'd likely seen the issue before with their residents. Also for £150 I would've expected breakfast

2026-03-23 • via Nuitee
E
Emma • solo_traveller • gb
5
Pros:

The hotel itself is really lovely & the reception area is welcoming. Staff were friendly & helpful on arrival.

Cons:

Sadly my courtyard room smelled strongly of damp or what I assume was damp. Certainly since the hotel allow animals (which is a positive) there is a chance it wasn't just that. The entire courtyard could not have a hot shower the morning of our departure as the boiler was broken. We weren't informed until people started to complain. The hotel did offer to check us out later or use another room when one became free to shower was sadly not practical as our party had travel commitments. Since we'd all come from various parts of the country & one from France, this didn't work for us. We then headed to breakfast, staff by then aware of the shower situation & our breakfast order wasn't prioritised, we were informed of a wait. We'd expect a Sunday morning is typically busy for the hotel & therefore managed accordingly. Thankfully this was rectified but it took another complaint from our party to get things moving. It's a shame because this hotel seemed really lovely but for the cost, our experience wasn't the most positive. I'm sure this was a one off but to shower & eat before you leave for the day are two pretty basic requirements from a hotel stay

2026-03-23 • via Nuitee
N
Nathan • couple • gb
7
2026-03-22 • via Nuitee
E
Emma • couple • gb
8
Great location , great rooms , lovely hotel , great breakfast , not good evening meal
Pros:

Lovely hotel
Lovely staff very friendly
Great rooms
Fab location good breakfast

Cons:

The worst evening meal I’ve had at a hotel
Tough beef stroganoff , tasted like it had been fried in old oil and out in sauce after .
Was supposed to be beautiful slow cooked beef .
Mash was tasteless and sauce too, VERY chewy meat and I left 3/4 of the meal .
I felt so sorry for the waitress as she was so lovely but what could she say .
I let the reception know when we left how bad the food was at night time and it really lets the rest of the hotel down
The breakfast we found to be really good , we just made a mistake by going for the evening meal and breakfast package .

2026-03-22 • via Nuitee
A
A • couple • nl
9
luxe en heerlijk verblijf
Pros:

Na aankomst op de kamer werden we meteen gebeld of alles ons beviel.

Cons:

Het personeel in het restaurant bij het diner kwam heel gehaast over terwijl het niet druk was.

2026-03-22 • via Nuitee
S
Stewart • family_with_children • gb
8
Pros:

Everything

Cons:

Nothing

2026-03-19 • via Nuitee
R
roy • solo_traveller • gb
1
Cons:

I can not give a positive review. My wife was too ill to travel and despite telling the hotel five days before they showed no compassion and refused a refund .

2026-03-17 • via Nuitee
T
Thomas Allen • family_with_children • gb
10
Pros:

The staff were excellent nothing to much trouble..great customer service.
We were upgraded roims and itvwas beautiful clean and warm.

Cons:

Nothing

2026-03-17 • via Nuitee
S
Stewart • solo_traveller • gb
8
Had a 2 night stay and enjoyed the room and hotel facilities, bar and restaurant.
Pros:

Good location, clean and quiet.

Cons:

NA

2026-03-17 • via Nuitee
G
Gayle • solo_traveller • gb
10
Pros:

Beautiful design, clean & comfy

2026-03-17 • via Nuitee
K
Kerry • family_with_children • gb
10
Lovely stay, great location and staff but not quite as expected in relation to rooms
Pros:

Beautiful hotel, easy check in and lovely helpful staff

Cons:

Room described as interconnecting and wasn’t really as had its own external store.
Fine for my age children but not for families with younger children

2026-03-15 • via Nuitee
H
Helen • couple • gb
9
2026-03-15 • via Nuitee
J
Julie • family_with_children • gb
9
2026-03-15 • via Nuitee
W
Wayne • extended_group • gb
8
A good stay and I would have no hesitation in recommending this hotel for a short stay
Pros:

This is the first occasion that we have stayed on this side of York. We found the hotel to be clean and the staff helpful. Parking is ample but adds another £18 per night on the bill. The walk into the City is 10 to 15 minutes. The rooms are sufficient, clean and everything that you require. The bathroom was shower only, but for us that was no issue. The restaurant had a limited choice but the food was good.

Cons:

My only minor point was that there was no alternative draft beer on tap. Only 1 lager at nearly £7 a pint.

2026-03-15 • via Nuitee
M
Mason • couple • gb
8
We stopped for 1 night and the location was great, only a short walk to the centre. Room had lovely decor and facilities
Pros:

Decor was great. Room was large and bathroom was also large with a good shower. Bed super comfy.

Cons:

Not exactly clean, a lot of dust and also mould in the bathroom from not being cleaned properly. A lot of noise from upstairs stomping their feet on the wooden floor boards. The heating kept turning on for no reason in the middle of the night and had to wake up 3 times to turn it off.

2026-03-15 • via Nuitee
E
Emma • couple • gb
10
2026-03-13 • via Nuitee
K
Karen • family_with_children • gb
9
Pros:

Decor, comfortable bed, facilities in room. Staff at breakfast were exceptional.

Cons:

Coffee machine at breakfast

2026-03-13 • via Nuitee
I
Imogen • couple • gb
10
2026-03-12 • via Nuitee