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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Ironing service
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Kid meals
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Outdoor furniture
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Japanese garden
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Covered parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.
Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.
Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.
Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.
Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.
When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.
Location
Guest Reviews
Lovely hotel. Very welcoming and helpful staff.
Nothing
Friendly staff, very traditional and attractive decor in rooms and dining room. Car park opposite (paid but this is usual close to York) and easy to access from the centre. Very clean and comfortable bed.
Food was the main let down. Dinner took 1 hour 20 min to arrive which is less than ideal particularly with a child. Calamari was limp and wet rather than crisp. Breakfast was also disappointing. The avocado did not appear to be fresh- perhaps a pre-made dip - and the poached eggs were hard. The pancakes were drowned in piles of jam and fairly inedible as a result.
We have stayed here twice,the first was a few years ago and it was amazing.The second time wasn't good.
Very slow staff in restaurant, , waited for a bout an hour for food to arrive.The Food when it arrived was amazing.
On check out, the bill was wrong by nearly 50 pounds, however it was refunded straight away I showed them my email receipt.
Great overall.
Filtered coffee and tea service . Fresher orange juice not cartons.
Room was good for the price
Staff were lovely but seriously understaffed, waited nearly 45 mins for our food and had to keep trying to get attention for any service, again not the staff but the management
Main Hotel Lobby
poor service in the bar
The staff were very friendly and helpful. Reception staff were very informative and restaurant staff friendly and pleasant. Breakfast food provided was good value for money.
The room was clean, however, the small shower head in the bathroom was covered in mould and very dirty which makes it a health hazard as this harbours bacteria and me not want to use it during our 3 night stay.
Location and cleanliness were excellent. Staff were very good in dealing with queries.
If you have mobility issues, not the best place. There are no access ramps to enter the hotel. We were on the top floor, there is no lift, we had to carry our luggage up 3 flights of stairs.
Great value for money. 10 mins walk into york
Great hotel, about 15 minutes walk into York. Nice and quiet
The heating did come on in the middle of the night then the air-conditioning! Was quiet noisy. Didn't take us long to work out how to turn it all off tho so no problem.
Location, cleanliness and facilities.
Slightly noisy air con.
Room was and hotel interior beautifully decorated. Lady on reception was lovely very professional and helpful on all counts and engaging.
Food poor a lot not available on menu.
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