Elmbank York, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.6 (3419 reviews)
The Mount , York , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Inconsistent food quality
Room temperature issues

Categories

Cleanliness
8.24
Some reviewers mentioned cleanliness positively, but lack of towel change and room odors affected the sentiment.
Service
9.21
Staff were consistently described as friendly and helpful, with great service at breakfast.
Location
9.25
The hotel is conveniently located near the old town, making it easy to explore.
Room Quality
8.7
Rooms were often described as lovely, spacious, and well-decorated.
Amenities
8.23
Limited amenities were mentioned, particularly regarding the restaurant and parking.
Value for Money
8.69
Reviewers found the value for the location and accommodations to be fair despite some additional costs.
Food and Beverage
7.74
Food service quality was often criticized with poor breakfast and bar options.
Overall Experience
8.71
Most guests had a generally positive experience despite some issues, with several indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Art Nouveau Elegance
Experience the charm of a 19th-century mansion transformed into a stunning Art Nouveau masterpiece by renowned designer George Walton. Admire the exquisite stained-glass windows, captivating murals, and intricate stencils throughout the Elmbank Hotel, showcasing one of the UK's finest collections.

Prime Location
Situated minutes away from York's vibrant city center and overlooking the picturesque Knavesmire Strays, guests enjoy easy access to the historic city walls, York Minster, and the railway station. Whether strolling through ancient streets or hopping on a quick bus ride, exploring the city's attractions is effortless.

Modern Comforts with Historic Flair
Combining historic elegance with contemporary amenities, the Elmbank Hotel offers a seamless blend of style, comfort, and sophistication. With limited parking, convenient bus stops, and proximity to York Racecourse, every aspect of your stay is designed for a memorable experience.

Book your stay at the Elmbank Hotel and immerse yourself in the beauty of York's rich history and modern convenience.

Important information:

Please note that the hotel will pre-authorize payment of the first night's stay. Guests are advised the same card that was used to make the booking will be required to take the payment. If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment. Please note that there is no elevator available to access the Deluxe Double Room, House Classic and House Superior Deluxe.

When booking 7 rooms or more for your party, different policies will apply to your booking and you will be required if booking on a Flexible rate to make Full Prepayment 14 days prior to arrival if booking one of our Pre Paid rates Payment will be taken at the time of Booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.6
Based on 3419 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
R
Ruth couple es
8
Hotel con encanto a 20 minutos caminando del centro de York
Pros:

La habitación es grande, bonita y la cama muy cómoda.

Cons:

El desayuno lo encontré pobre, poca variedad.

2026-05-30 via Nuitee
P
Peter solo_traveller gb
9
A warm inviting well located hotel- quality staff - a great experience
Pros:

Lovely

Cons:

Nothing

2026-05-30 via Nuitee
L
Lauren couple gb
10
Lovely stay, we have stayed here 3 times.
Pros:

I love the decor and it still has original features.

2026-05-30 via Nuitee
G
George solo_traveller gb
10
Fantastic stay
Pros:

Its history and a lovely building

Cons:

Everything

2026-05-30 via Nuitee
S
Sean solo_traveller gb
9
Pros:

The friendly staff, beautiful reception area and room

Cons:

Nothing

2026-05-29 via Nuitee
D
David solo_traveller gb
5
Not impressed
Pros:

The bed was excellent

Cons:

The large room with just 1 tiny seat. How are you supposed to relax? We reported our Fridge was faulty, it was not fixed after 4 days. The staff do not manage the EV parking! It's a lottery, they are often taken by petrol cars. Do Not stay here if EV charging is essential. Finally the restaurant leaves a lot to be desired. In the room you are given a QR code to scan for Menu etc, except it's last year's!! Hopeless

2026-05-29 via Nuitee
E
EKER solo_traveller tr
1
Cons:

Öncelikle otele giriş yaptığımızda saat 15.00 olmasına rağmen Odamız hazır değildi temizlendiğini söylediler ve uzun süre bizi beklettiler.sonra ıkı kat bavulları kendimiz çıkarttık asansör yoktu ama yardım edecek bırıde yoktu ve rica etmemize rağmen yardım edilmedi.sonrasında odalar kokuyordu bina eskı ve havasız havalandırma iyicalısmıyor ve ben alerjik ve astım hastasıyım odada çok boğuldum pencerelerin kilitli olması saçma. Sabah kahvaltıda bir omlet istedik tam ıkı saatte geldi kahvaltıdan kalkmamıza yakın bir daha bu tesiste kalmam!!!

2026-05-28 via Nuitee
M
Michael solo_traveller gb
8
2026-05-28 via Nuitee
R
Ruth solo_traveller de
9
2026-05-28 via Nuitee
C
Claire couple gb
8
2026-05-27 via Nuitee
M
Michael couple gb
10
2026-05-26 via Nuitee
C
Claire solo_traveller gb
6
Disappointing for a Hilton Hotel
Pros:

The property was beautiful

Cons:

Very short staffed

2026-05-25 via Nuitee
A
Amanda couple gb
7
Ok but could be so much better either way a little effort
Pros:

Staff were cheery , breakfast was ok although hash brown soggy didn’t offer us tea or coffee from the bar. Water pressure v good

Cons:

Parking extra and full, room was tired , walls marked , very hot and zircon locked at 19 give me a thick duvet and 19??? Not ok

2026-05-25 via Nuitee
G
Gabi couple de
7
Pros:

Schönes Ambiente

Cons:

Weit zum Laufen in die Stadtmitte, kein Aufzug

2026-05-24 via Nuitee
M
Mathew couple gb
9
2026-05-24 via Nuitee
J
Jim couple gb
9
2026-05-22 via Nuitee
B
Bev solo_traveller gb
9
Pros:

Great location. Lovely art deco hotel, spotless. All staff that we encountered were warm and welcoming. Room was clean and everything you needed. Dog friendly.

2026-05-19 via Nuitee
W
Wilkins solo_traveller gb
10
It was like stepping into a museum of art nouveau gorgeousness,
Pros:

Being steeped in beauty

Cons:

Maybe tissues in the room

2026-05-18 via Nuitee
A
Alex couple gb
8
2026-05-17 via Nuitee
S
Simon solo_traveller gb
9
2026-05-17 via Nuitee