Hilton Garden Inn Rochester/Pittsford

Hotels
•
Hilton Garden Inn
9 (246 reviews)
800 Pittsford-Victor Road , Bushnell Basin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable amenities
Great food
Cons:
Cleanliness issues
High price for value
Inconsistent room quality

Categories

Cleanliness
8.14
Several reviews indicate cleanliness issues, such as dirty bathrooms and stained linens.
Service
9.61
Staff is frequently praised for being friendly and attentive.
Location
9.65
Guests appreciate the convenient location near attractions.
Room Quality
8.6
Rooms vary in quality, with some reports of worn and musty conditions.
Amenities
9.13
Indoor pool and on-site restaurant received positive remarks.
Value for Money
7.59
Many reviews suggest the pricing is higher than expected for quality received.
Food and Beverage
9.64
Breakfast and overall dining options received good feedback.
Overall Experience
9.61
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:38

Property Description

Convenient Location and Modern Comforts
Located near Interstate 490, Hilton Garden Inn Rochester/Pittsford offers free Wi-Fi, plush bedding, and rooms with a refrigerator. Enjoy a flat-screen TV and coffee-making facilities in each room.

Dining Options and Convenience
Start your day with breakfast at the Great American Grill Restaurant, and grab snacks or beverages from The Pavilion Pantry. Ready-to-cook meals are also available for your convenience.

Fitness and Business Facilities
Stay active in the fitness centre or take a dip in the indoor pool. Need to work? Visit the business centre for fax and photocopying services.

Book now for a comfortable stay with modern amenities at Hilton Garden Inn Rochester/Pittsford!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 246 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 7.59
Food and Beverage: 9.64
Overall Experience: 9.61
H
Harrigan • family_with_children • us
10
2026-01-22 • via Nuitee
J
Jodene • family_with_children • us
6
2026-01-19 • via Nuitee
K
Karin • extended_group • us
7
It worked for us, nothing special
Pros:

Basic motel in pretty good condition

Cons:

Breakfast was confusing. It’s only included if you have a voucher. You need to ask the front desk if you have an included voucher. If you don’t, you need to pay and it isn’t any different food than what other motels offer for free

2026-01-19 • via Nuitee
M
Meg • family_with_children • us
10
2025-12-07 • via Nuitee
M
Michelle • couple • us
9
Pleasant, comfortable stay
Pros:

Convenient, friendly and attentive staff, comfortable

Cons:

Walls in room show some wear. Some linens stained

2025-11-24 • via Nuitee
H
Harald • solo_traveller • de
7
2025-11-22 • via Nuitee
L
Lori • family_with_children • us
8
2025-11-16 • via Nuitee
O
Oneill • family_with_children • us
5
I have stayed at better Hilton Hotel’s for less money and nicer rooms!
Pros:

Location was good

Cons:

The cost of the room and being placed in the basement. I had to walk around piles of laundry on the floor when I left ! The pool was nice but freezing cold ! I asked for adjoining room and they were a long way apart! On top of over $300 for one night the toilet moved when you sat on it!! Along with the above ! I had to pay for breakfast on top of that!
This was my granddaughters birthday gift, she had fun I was disappointed !

2025-11-09 • via Nuitee
R
Ryan • couple • us
9
2025-11-03 • via Nuitee
N
Namitha • family_with_children • in
10
Was good
Pros:

Nice ambiance and cozy vibes!

2025-11-03 • via Nuitee
J
joan • family_with_children • us
8
2025-11-02 • via Nuitee
F
Florian • couple • us
9
2025-10-23 • via Nuitee
D
Darlene • solo_traveller • us
10
Comfortable well furnished room
Pros:

It was conveniently located. There was an ice machine on every floor parking was great. We were going to our granddaughter’s master recital at Nazareth College. It was very conveniently located.

2025-10-21 • via Nuitee
F
Florian • couple • us
10
2025-10-20 • via Nuitee
K
katherinepC360LX • Couples
10
The BEST wedding venue
Pros:

The hotel was absolutely STUNNING! If there is anyone who is planning their wedding, you NEED to book here. The suite we stayed in the night before and the night of our wedding was absolutely beautiful. It was truly a home away from home and we were able to bring our two pups! The food was incredible, the service, the décor, the staff, everything was perfect. If you want a stress free day where you can truly show up and just enjoy the absolute bliss of your wedding, this is the venue for you!

2025-10-18 • via Tripadvisor
A
Amanda
8
Pros:

Everything was great except the mattress, it was like sleeping on a piece of plywood it was so hard and the pillows had zero thickness/firmness to them.

2025-10-11 • via Nuitee
C
Carli03 • Family • Somers, New York
10
Great Stay
Pros:

We stayed in adjoining rooms each with 2 queen size beds. The beds were comfortable, the pillows were mushy. The bathroom is large and the water pressure is awesome. The breakfast buffet was very good. All the staff was very friendly.

2025-09-17 • via Tripadvisor
W
Walter • couple • us
7
Pros:

Breakfast was good

Cons:

Carpets needed to be clened, lobby floor got washed on the last day of our stay, bedding smelled we had to go out to get some lysol spray, pillows stunk

2025-09-12 • via Nuitee
M
Michael • partner
10
Pros:

Quiet property. Nice areas for our Dog

2025-09-09 • via Nuitee
J
Joanne • family
8
Pros:

Great location close to the trail.

2025-09-09 • via Nuitee