Hilton Garden Inn Rochester/Pittsford

Hotels
•
Hilton Garden Inn
9 (254 reviews)
800 Pittsford-Victor Road , Bushnell Basin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable amenities
Great food
Cons:
Cleanliness issues
High price for value
Inconsistent room quality

Categories

Cleanliness
8.14
Several reviews indicate cleanliness issues, such as dirty bathrooms and stained linens.
Service
9.61
Staff is frequently praised for being friendly and attentive.
Location
9.65
Guests appreciate the convenient location near attractions.
Room Quality
8.6
Rooms vary in quality, with some reports of worn and musty conditions.
Amenities
9.13
Indoor pool and on-site restaurant received positive remarks.
Value for Money
7.59
Many reviews suggest the pricing is higher than expected for quality received.
Food and Beverage
9.64
Breakfast and overall dining options received good feedback.
Overall Experience
9.61
Despite some issues, many guests had a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:38

Property Description

Convenient Location and Modern Comforts
Located near Interstate 490, Hilton Garden Inn Rochester/Pittsford offers free Wi-Fi, plush bedding, and rooms with a refrigerator. Enjoy a flat-screen TV and coffee-making facilities in each room.

Dining Options and Convenience
Start your day with breakfast at the Great American Grill Restaurant, and grab snacks or beverages from The Pavilion Pantry. Ready-to-cook meals are also available for your convenience.

Fitness and Business Facilities
Stay active in the fitness centre or take a dip in the indoor pool. Need to work? Visit the business centre for fax and photocopying services.

Book now for a comfortable stay with modern amenities at Hilton Garden Inn Rochester/Pittsford!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 254 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 7.59
Food and Beverage: 9.64
Overall Experience: 9.61
D
Deshawnte • couple • us
9
2026-06-03 • via Nuitee
C
Corbett • solo_traveller • us
8
Cons:

I could not get definite answer regarding early check in

2026-05-31 • via Nuitee
I
Ilardi • solo_traveller • us
10
2026-05-30 • via Nuitee
O
O104DYwendyc • Couples
4
First Impressions are Important
Pros:

Probably would have given this hotel 3 stars, but the attitude and rudeness of one front desk employee completely changed the experience.
We first arrived early to check in and drop off our belongings before heading to the event we were in town for. The initial front desk employee could not have been nicer. Our original room type was not yet available, but she did offer us a different room. For several reasons, we decided to keep our original room selection and simply stored our luggage in the car.

We returned after 3 PM, when rooms are supposed to be ready and assigned, and that is when the experience completely turned around. The employee working the front desk at that time was beyond rude and unhelpful. Unfortunately, I did not get her name, but whoever was working the front desk around 3 PM on Saturday of Memorial Day weekend should seriously reconsider working in hospitality.

She told us our room was still not ready and that we would simply have to wait, offering no apology or alternative solution. When I said, “I thought rooms were supposed to be ready at 3 PM,” she immediately rolled her eyes and responded that they were “booked solid” and “very busy,” as if it was somehow my fault that the hotel was understaffed and unable to turn rooms over in time. To make matters worse, I later checked and the hotel was not even sold out.

The contrast between the kindness of the first employee and the dismissive attitude of the second was shocking. Customer service and professionalism matter, especially in hospitality, and unfortunately this experience left a very negative impression.

As for the rooms they were outdated and in need for a severe make over. The location, however was great. And a shoutout to the waitress/bartender who could not have been nicer and helpful. Unfortunately the front desk person really left a bad impression.

2026-05-24 • via Tripadvisor
B
Barbara • couple • us
6
Pros:

Breakfast offerings

Cons:

Pounding noise we heard in our room dying the morning hours

2026-05-19 • via Nuitee
B
Barbara • couple • us
9
2026-05-19 • via Nuitee
S
samuel • couple • us
2
Would not stay there in future.
Pros:

Location was good. Restaurants , gas station and a small Walgreens within walking distance. Grounds are nice. Good parking. Uber rides to and from airport range from about 40-60dollars. Fitness center and pool looked good. Great shower.

Cons:

Sleeping difficult with noisy refrigerator and heating system. Skipped cleaning our room one day because they were “too busy “. Rooms are tired and in need of updating. Witnessed embarrassing behavior by front desk staff in dealing with a guest.

2026-05-19 • via Nuitee
R
Richard • solo_traveller • us
8
Pros:

Location

Cons:

Room was in the basement

2026-05-13 • via Nuitee
B
Brimmer • family_with_children • us
7
If not for the spiders and bite, it was very pleasant
Pros:

Location eas great. It was very clean.

Cons:

The hot tub was not working which was disappointing. Most importantly, If not for the spiders and bitesI killed 2 different types of spiders in my room over a 2 night stay. Woke up the last morning with a huge bite on my leg. Im sincerely hoping it was a spider bite and not bedbugs...

2026-05-12 • via Nuitee
H
HARLIE • couple • us
8
Quiet and appreciated the closeness to access outside area for my dog
Pros:

The location was great

Cons:

Extra price for pet was a bit much. Most places are only 50 extra dollars

2026-03-30 • via Nuitee
8
882dawne • Business • Rochester, Finger Lakes, New York
6
A Place to lay your head, Outdated, Amazing Staff, Breakfast+$. Only 13 miles from UofRStrong Hospital.Off Interstate.
Pros:

The 3 stars is absolutely not a reflection of the staff’s performance. The staff at the front desk (Sam), the genuine restaurant staff member that could clearly see our days’ progress, thank you! *the chicken fingers and fries were delicious and fresh oil used was apparent. The salad was made with care and fresh!
3 Stars Hilton this location has much to offer and desperately needs updating. This is a place destined for success but not without the Hilton touch it’s missing.
Your staff is the A-Team and located in a thriving community.

Bottom line, rooms/decor/linens/toiletries/flooring, etc ALL completely outdated, very average, room was below average and not to expectation.
Our needs were addressed and again, the Pittsford Staff turned this around professionally and emphatically.
Thank you. More than you know that day.

2026-03-07 • via Tripadvisor
H
Harrigan • family_with_children • us
10
2026-01-22 • via Nuitee
K
Karin • extended_group • us
7
It worked for us, nothing special
Pros:

Basic motel in pretty good condition

Cons:

Breakfast was confusing. It’s only included if you have a voucher. You need to ask the front desk if you have an included voucher. If you don’t, you need to pay and it isn’t any different food than what other motels offer for free

2026-01-19 • via Nuitee
J
Jodene • family_with_children • us
6
2026-01-19 • via Nuitee
M
Meg • family_with_children • us
10
2025-12-07 • via Nuitee
M
Michelle • couple • us
9
Pleasant, comfortable stay
Pros:

Convenient, friendly and attentive staff, comfortable

Cons:

Walls in room show some wear. Some linens stained

2025-11-24 • via Nuitee
H
Harald • solo_traveller • de
7
2025-11-22 • via Nuitee
L
Lori • family_with_children • us
8
2025-11-16 • via Nuitee
O
Oneill • family_with_children • us
5
I have stayed at better Hilton Hotel’s for less money and nicer rooms!
Pros:

Location was good

Cons:

The cost of the room and being placed in the basement. I had to walk around piles of laundry on the floor when I left ! The pool was nice but freezing cold ! I asked for adjoining room and they were a long way apart! On top of over $300 for one night the toilet moved when you sat on it!! Along with the above ! I had to pay for breakfast on top of that!
This was my granddaughters birthday gift, she had fun I was disappointed !

2025-11-09 • via Nuitee
R
Ryan • couple • us
9
2025-11-03 • via Nuitee