Extended Stay America Suites - Houston - Willowbrook - HWY 249

Hotels
•
Extended Stay America Suites
7.1 (279 reviews)
16939 Tomball Pkwy , Houston , us
+1 281-970-2403

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great customer service
Nice location
Cons:
Room cleanliness issues
Misleading amenities

Categories

Cleanliness
4.43
There are complaints about the room smelling of cigarettes and being dirty.
Service
9.4
The front desk staff were described as phenomenal, understanding, and patient.
Location
8.44
The location was mentioned positively.
Room Quality
5.39
The room quality was negatively impacted by the cigarette smell.
Amenities
7.42
Breakfast was advertised but not provided, which detracted from amenities.
Value for Money
7.38
Perceived value impacted by cleanliness and amenities.
Food and Beverage
6.43
No breakfast offered despite being advertised.
Overall Experience
7.9
Overall experience affected by both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:31

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stove top, microwave, and fridge in your room at Extended Stay America - Houston. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal. Fuel up with coffee and tea before exploring the nearby attractions.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk service, and complimentary weekly housekeeping during your extended stay. Take advantage of the laundry facilities, ironing services, and upgraded bedding for a comfortable experience.

Book now to experience all these fantastic amenities at Extended Stay America - Houston - Willowbrook - HWY 249!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.1
Based on 279 reviews
Cleanliness: 4.43
Service: 9.4
Location: 8.44
Room Quality: 5.39
Amenities: 7.42
Value for Money: 7.38
Food and Beverage: 6.43
Overall Experience: 7.9
M
Miike • couple • us
10
2026-08-26 • via Nuitee
R
Ravyn • couple • us
5
It was and ok option if your funds are low but there are more affordable and better options near by
Pros:

The location was amazing and the staff was incredible

Cons:

The rooms smelled and had roaches, I had to change rooms because my first room got me sick i ended up changing hotels eventually due to the room cleanliness

2026-08-02 • via Nuitee
H
HEESEOK • solo_traveller • kr
7
2026-07-24 • via Nuitee
J
Jordy • couple • us
1
Pros:

The lady at the front desk was nice.

2026-07-20 • via Nuitee
D
Devon • couple • us
7
2026-07-04 • via Nuitee
R
Ravyn • couple • us
6
Pros:

Location

Cons:

They charge for everything wifi, pot and pans, phine calls, pets, room service to clean rooms only 2x monthly free

2026-07-01 • via Nuitee
K
Kellie Walton • solo_traveller • us
1
2026-06-17 • via Nuitee
M
Miike • couple • us
10
2026-06-12 • via Nuitee
J
Jasmine • solo_traveller • us
10
2026-06-07 • via Nuitee
M
McMeeken • couple • ca
7
Recommend
Pros:

Full fridge and freezer, great traveling with food

Cons:

High price

2026-05-26 • via Nuitee
T
Tammie • solo_traveller • us
1
She was rude
Pros:

Rude

Cons:

The manager

2026-05-11 • via Nuitee
T
Tammie • solo_traveller • us
1
2026-05-11 • via Nuitee
C
Carnell • solo_traveller • us
10
2026-05-10 • via Nuitee
D
Destiny • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-04-21 • via Nuitee
J
Jakayla • couple • us
1
2026-04-16 • via Nuitee
C
Carnell • solo_traveller • us
10
2026-04-09 • via Nuitee
L
Luis • family_with_children • us
9
2026-03-13 • via Nuitee
C
CHANG-CHENG • extended_group • tw
8
2026-01-15 • via Nuitee
J
Jennifer • couple • us
8
2026-01-15 • via Nuitee
B
Brianna • family_with_children • us
1
Pros:

There’s not one thing to like about this property.

Cons:

The rooms were infested with roaches especially the third floor; dont ever go up to the third. I didn’t like the racism especially from the white female with black hair whom claims she’s the manager. She will continue to look at you especially if you have any children with you, I wouldn’t suggest bringing them here. There’s also some illegal stuff she does with the Indian man. Ive already filled my police report and hopefully everyone sees this before they take it down. This place should be shut down and the two workers should be in federal prison.

2026-01-11 • via Nuitee