Extended Stay America Suites - Houston - Willowbrook - HWY 249

Hotels
•
Extended Stay America Suites
7.1 (266 reviews)
16939 Tomball Pkwy , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great customer service
Nice location
Cons:
Room cleanliness issues
Misleading amenities

Categories

Cleanliness
4.43
There are complaints about the room smelling of cigarettes and being dirty.
Service
9.4
The front desk staff were described as phenomenal, understanding, and patient.
Location
8.44
The location was mentioned positively.
Room Quality
5.39
The room quality was negatively impacted by the cigarette smell.
Amenities
7.42
Breakfast was advertised but not provided, which detracted from amenities.
Value for Money
7.38
Perceived value impacted by cleanliness and amenities.
Food and Beverage
6.43
No breakfast offered despite being advertised.
Overall Experience
7.9
Overall experience affected by both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:31

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stove top, microwave, and fridge in your room at Extended Stay America - Houston. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal. Fuel up with coffee and tea before exploring the nearby attractions.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk service, and complimentary weekly housekeeping during your extended stay. Take advantage of the laundry facilities, ironing services, and upgraded bedding for a comfortable experience.

Book now to experience all these fantastic amenities at Extended Stay America - Houston - Willowbrook - HWY 249!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 266 reviews
Cleanliness: 4.43
Service: 9.4
Location: 8.44
Room Quality: 5.39
Amenities: 7.42
Value for Money: 7.38
Food and Beverage: 6.43
Overall Experience: 7.9
D
Destiny • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-04-21 • via Nuitee
J
Jakayla • couple • us
1
2026-04-16 • via Nuitee
C
Carnell • solo_traveller • us
10
2026-04-09 • via Nuitee
L
Luis • family_with_children • us
9
2026-03-13 • via Nuitee
C
CHANG-CHENG • extended_group • tw
8
2026-01-15 • via Nuitee
J
Jennifer • couple • us
8
2026-01-15 • via Nuitee
B
Brianna • family_with_children • us
1
Pros:

There’s not one thing to like about this property.

Cons:

The rooms were infested with roaches especially the third floor; dont ever go up to the third. I didn’t like the racism especially from the white female with black hair whom claims she’s the manager. She will continue to look at you especially if you have any children with you, I wouldn’t suggest bringing them here. There’s also some illegal stuff she does with the Indian man. Ive already filled my police report and hopefully everyone sees this before they take it down. This place should be shut down and the two workers should be in federal prison.

2026-01-11 • via Nuitee
E
Everett • extended_group • us
2
2025-12-15 • via Nuitee
F
Farrah • couple • us
10
2025-12-09 • via Nuitee
G
Goodie • couple • us
8
2025-11-28 • via Nuitee
T
Tomekia • solo_traveller • us
5
2025-11-22 • via Nuitee
M
Marshall • couple • us
9
2025-10-19 • via Nuitee
E
Edsel • family
4
Pros:

The room smelled like they swept it with pee in some areas. The 500 number number you are suppossed to call is never answered. The fact it doesn't have front desk all time is terrible. Staying away from it as much as I can.

2025-10-12 • via Nuitee
M
Minor • solo_traveller • us
8
It was peaceful.
Pros:

It meet my expectations.

2025-10-09 • via Nuitee
J
Jacqueline • family
2
Pros:

My last post was made under a FALSE assumption. The two ladies at the front who i spoke so kindly about ended up being more fake than a 3 dollar bill! 2 faced and all! DONT FALL FOR THE FAKE SMILES AND FAKE CONCERN!

2025-09-17 • via Nuitee
S
Saul
2
Pros:

No me hospedé y me están cobrando

2025-09-17 • via Nuitee
W
Wade • couple • us
1
The staff was told I had bad allergies and they put me in a room that smelled like cigarettes really bad I’m talking bad
Pros:

The location that’s all!

Cons:

The room the staff the smell!worst experience ever!

2025-09-07 • via Nuitee
J
Jacqueline
10
Pros:

first and foremost, the two ladies at the desk Amy and Lourdes are the most phenomenal women working here. They have been so understanding, patient, caring, respectful and just overall have provided the BEST customer service EVER! I have absolutely NO complaints about staying at this hotel with my two boys.

2025-08-27 • via Nuitee
J
Jacqueline
10
Pros:

NO COMPLAINTS

2025-08-27 • via Nuitee
A
Alvin • family_with_children • us
10
Pros:

Everyone was really nice courteous and kind

Cons:

I did not like that on the website it says breakfast but they do not offer breakfast when you get there

2025-08-18 • via Nuitee