Scenic Hotel Franz Josef Glacier

Hotels
7.9 (1264 reviews)
36 Main Road , Franz Josef , NZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location, walkable to shops/restaurants/heliport
Very friendly, helpful and responsive staff
Many rooms are cozy, comfortable and offer great views
Good value for money reported by multiple guests
Cons:
Inconsistent room quality — some beds too soft or mattresses reported as worn/broken
Occasional cleanliness/maintenance issues (bathroom leaks, foul odors, non-working fridge)
Breakfast quality uneven (burnt/overcooked items)
Missing small amenities (toothbrushes) and some older bathroom facilities

Categories

Cleanliness
6.5
Mixed reports — many rooms described as clean and tidy, but several notable incidents (bathroom leak, foul odor/milk left in fridge, old bathroom facilities) lowered overall cleanliness sentiment.
Service
9
Consistently praised — staff described as lovely, helpful and accommodating (including strong response during a power outage and assistance with arrangements).
Location
9.2
Very strong — repeatedly noted as central, within walking distance to shops/restaurants/heliport and close to amenities and walks; excellent views mentioned.
Room Quality
7.6
Generally comfortable and cozy with great views for many guests, but some significant negatives (very soft or broken mattresses, occasional leaks and poor bed quality) create inconsistency.
Amenities
7
Serviceable but uneven — generators and basic services worked well during outages, but issues reported with bathroom fittings, lack of toiletries (no toothbrush), non-working fridge and nearby shop closures.
Value for Money
8.2
Mostly positive — several guests called it great value and worth the money, though a minority felt pricing did not match poor bed/room incidents.
Food and Beverage
7.2
Mixed — some high praise for the restaurant and a perfectly cooked steak, contrasted with complaints about breakfast quality (burnt bacon, overcooked eggs).
Overall Experience
8.5
Overall positive — many guests enjoyed location, helpful staff and comfortable rooms; a number of isolated but impactful negative experiences (beds, leaks, cleanliness) tempered otherwise strong stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:29

Property Description

Luxurious Accommodations
Indulge in spacious rooms and suites with modern amenities, en suite bathrooms, and satellite TV. Select rooms even feature a balcony for stunning views.

Fine Dining Experience
Savor delectable modern New Zealand cuisine and quality wines at our on-site restaurant for breakfast and dinner. Immerse yourself in a culinary journey without leaving the hotel.

Adventure Awaits
Conveniently located in Franz Josef Village, embark on glacier walks, helicopter flights, and horse trekking adventures. Let our staff assist in arranging local excursions for a truly memorable stay.

Experience award-winning, eco-friendly hospitality at Scenic Hotel Franz Josef Glacier. Book now for an unforgettable getaway!

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HKK

Location

Guest Reviews

7.9
Based on 1264 reviews
Cleanliness: 6.5
Service: 9
Location: 9.2
Room Quality: 7.6
Amenities: 7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8.5
L
Lulu • couple • gb
9
Great location, comfortable hotel.
Pros:

Friendly staff who were very helpful. The room had excellent facilities and was comfortable and clean. Lots of parking. The hotel was very central to the town and restaurants.. Would definitely use the hotel again.

Cons:

Nothing

2026-10-30 • via Nuitee
V
Vikramsinh • extended_group • in
6
2026-10-28 • via Nuitee
A
Angela • couple • au
8
Suba made the stay above average…thank you lovely lady.
Pros:

Suba at front desk made the stay that much more special. She deserves to be acknowledged. The premise had a restaurant and laundry, two essentials when travelling. Also the little accents of body lotion and all of the necessary items in the room.

Cons:

N/A

2026-10-26 • via Nuitee
K
Kay • family_with_children • au
10
Pros:

Great location and welcoming staff.

2026-10-26 • via Nuitee
A
Anthony • couple • nz
8
We have stayed before and was every bit as good as the first time.
Pros:

Room was as expected and where we needed it. Breakfast was as usual very good though a little cold.

Cons:

Nothing

2026-10-25 • via Nuitee
S
Sharlene • family_with_children • nz
8
Pros:

Location, the staff

2026-10-25 • via Nuitee
K
Kim • solo_traveller • au
7
2026-10-23 • via Nuitee
W
Wayne • couple • nz
10
Loved the location, staff etc
Pros:

Excellent dinner, staff amazing. Property presented excellent inside and outside. A lovely property to stay at. Hope to come here again but will stay at their other properties in the future

Cons:

Smart TV would be great

2026-10-21 • via Nuitee
G
Gerry • couple • au
8
Pros:

Excellent location with easy access to nature walks and scenic flights.

Cons:

Breakfast was ok with limited choices

2026-10-20 • via Nuitee
D
Debbie • solo_traveller • nz
10
2026-10-19 • via Nuitee
M
Marion • solo_traveller • de
5
Flug über die Gletscher mit anderer Unterkunft!
Pros:

Die Lage in Franz Josef direkt an der Hauptstraße war ideal und trotzdem ruhig, schöner Garten. Wir konnten früher einchecken.

Cons:

In 6 Wochen Neuseeland war dies die teuerste Unterkunft und gleichzeitig die schlechteste. Nicht mehr als Jugendherbergsstandard, auch beim Frühstück und dafür 300 Euro, wir fühlten uns zum ersten Mal abgezockt. Alte Möbel sind okay, man kann sie aber in Ordnung halten. Die Dusche wurde gefühlt nie geputzt und hat nicht funktioniert.

2026-10-17 • via Nuitee
M
Michelle • family_with_children • au
8
Clean and tidy. Great location.
Pros:

Great location, easy check in. Just a room with Two comfortable double beds and a bathroom. Simple and easy for a quick stop over.

Cons:

Might require a fan for air flow and / ventilation.

2026-10-13 • via Nuitee
A
Andrew • family_with_children • au
6
2026-10-13 • via Nuitee
S
Sarah • family_with_children • au
10
Pros:

We were only there one night but the view was the best

Cons:

Breakfast, except the eggs, they were amazing

2026-10-13 • via Nuitee
A
Aimee • solo_traveller • us
7
Pros:

The location made up for everything else. The bed was worn out the pillows were also spent. There is no elevator so you have to haul your luggage up and down. The shower was so tiny. It was dated yet a beautiful view and surroundings.

2026-10-13 • via Nuitee
E
Elena • extended_group • nz
7
Comfortable enough.
Pros:

Great views.

Cons:

Outdated interior.

2026-10-11 • via Nuitee
P
Pushkar • couple • in
6
Pros:

Location

Cons:

Breakfast

2026-10-11 • via Nuitee
D
DINESH • family_with_children • au
10
Nice property for a small location
Pros:

Great property and location

2026-10-10 • via Nuitee
D
Davina • solo_traveller • au
10
Comfy beds and great location.
Pros:

Fantastic location and the most comfortable beds. Beth on the front desk was the most welcoming host. Highly recommend for a great value place to stay.

Cons:

None

2026-10-10 • via Nuitee
G
Gerard • couple • au
8
2026-10-08 • via Nuitee