Hotel Grand Chancellor Melbourne

Hotels
8.2 (11390 reviews)
131 Lonsdale Street , Melbourne , AU
+61 3 9656 4000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Great value for money
Cons:
Some amenities not functional
Rooms could be dated
Issues with breakfast service

Categories

Cleanliness
8.45
Multiple reviews praised the cleanliness, noting it was one of the cleanest hotels.
Service
8.45
Staff were frequently described as friendly and helpful, providing good service.
Location
8.45
Great location mentioned multiple times, especially for access to the theatre and CBD.
Room Quality
7.95
Rooms were generally noted as clean and spacious, with a few comments about being dated.
Amenities
7.45
Some amenities like the pool were either not available or mentioned with issues.
Value for Money
8.45
Many reviews indicated good value, especially for the location and included breakfast.
Food and Beverage
7.95
Breakfast received positive reviews, though there were some complaints about service items.
Overall Experience
8.45
General satisfaction found throughout the reviews, noting enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:52

Property Description

Stunning Rooftop Pool with Panoramic Views
Experience the breathtaking sights of Melbourne CBD from our heated rooftop swimming pool at Hotel Grand Chancellor Melbourne.

Prime Location in the Theatre District
Immerse yourself in the vibrant culture of Melbourne with easy access to theatres, nightlife, and shopping just minutes away.

Modern Rooms and Delectable Dining Options
Indulge in stylish accommodations with satellite TV and luxurious bathroom amenities. Start your day with a lavish breakfast buffet at Footlights Restaurant and savor delectable dishes at Encore Restaurant & Bar.

Book your stay at Hotel Grand Chancellor Melbourne now for an unforgettable experience!

Important information:

The Hotel Grand Chancellor Melbourne has a strict Covidsafe policy in place for the health and safety of our team, our valued guests and all on- site visitors.
Credit Card information:
Please note that there is a 1.20% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 3.05% charge when you pay with an American Express credit card.
Please note that there is a 3.20% charge when you pay with a Diners Club credit card.
Please note that there is a 3.05% charge when you pay with a JCB credit card.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 11390 reviews
Cleanliness: 8.45
Service: 8.45
Location: 8.45
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
D
Denise • family_with_children • au
10
Pros:

Abolity to leave luggage brfore and after check in. Friendly staff. Great location. Comfortable, clean room.

2026-10-24 • via Nuitee
G
Grant • family_with_children • au
8
Pros:

Location

Cons:

Very small toilet area

2026-10-24 • via Nuitee
K
Kazza • family_with_children • gb
5
Cons:

When I left the Hotel on the Monday morning I found bit marks on my let arm and were itchy

2026-10-24 • via Nuitee
S
Susanne • couple • au
10
We have been there before and will be back again.
Pros:

Staff were friendly and helpful. Location of hotel is great. Room was spacious, clean and comfortable. Beaut place to stay.

2026-10-24 • via Nuitee
B
Brenda • couple • au
8
The rooms great and the staff also. I would recommend it.
2026-10-24 • via Nuitee
M
Marianna • couple • au
9
We had breakfast the following morning and I highly recommend it!
Pros:

Very central to the Theatre as we went to a show

Cons:

N/A

2026-10-24 • via Nuitee
K
Kim • couple • au
9
Pros:

Very good location with an easy walk to a lot of attractions around the city. Very friendly and helpful staff

2026-10-24 • via Nuitee
J
Joe • family_with_children • au
9
Pros:

Nice and clean. Convenient location.

Cons:

Trying to sort out parking, but was all good in the end.

2026-10-24 • via Nuitee
A
Adam • couple • au
9
Central,location, great for theatres, quiet & comfortable rooms
Pros:

Handy to all things local, without the sound of clattering trams!

Cons:

Bed was a little firm, but otherwise no complaints at all.

2026-10-23 • via Nuitee
V
Veryan • extended_group • au
7
Pros:

Loved the staff and restaurant/bar. Room was spacious.

Cons:

The shower was wonderful but it was hard to keep the water from hitting the toilet and making a mess on the floor.

2026-10-23 • via Nuitee
T
Trevor • family_with_children • au
9
Good stay
Pros:

Great place to stay in the CBD.

2026-10-23 • via Nuitee
R
Rob • couple • au
8
2026-10-22 • via Nuitee
J
Jodie • solo_traveller • au
10
2026-10-22 • via Nuitee
B
Brianna • couple • au
10
2026-10-22 • via Nuitee
K
Kirsten • couple • au
10
Pros:

Really good location - easy walk to China Town, Melbourne CBD with lots of food options available nearby.
The staff were lovely to deal with & the 24-hour room service was a bonus plus the food was really good.

2026-10-22 • via Nuitee
M
Mcgennisken • couple • au
8
Good
2026-10-22 • via Nuitee
A
Angela • couple • au
8
2026-10-21 • via Nuitee
M
MIchael • family_with_children • au
10
Pros:

Always excellent and will keep returning. Great staff, room service, location and rooms.

Cons:

Huge bed. Location, location location.

2026-10-21 • via Nuitee
N
Noel • couple • au
8
10 out of 10
Pros:

Breakfast was perfect

Cons:

Too many flies around the front window while eating dinner

2026-10-21 • via Nuitee
A
Anna • couple • au
9
2026-10-21 • via Nuitee