DoubleTree by Hilton Vancouver

Hotels
•
Doubletree by Hilton
5.6 (142 reviews)
12712 Southeast 2nd Circle , Vancouver , US
+1 360-891-9777

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful/cordial staff (in some cases)
Clean, comfortable rooms (some guests)
Remodeled rooms praised
Nice pool
Cons:
Ongoing construction/major renovation
Broken/non-working elevator (accessibility problems)
Rude or unhelpful front desk staff (multiple reports)
Poor/paid breakfast and limited food service
No housekeeping / lack of compensation for issues
Mold in window seal reported
Security/entrance lock issues
Strong marijuana odor near stairwell

Categories

Cleanliness
6.4
Mixed: several guests reported clean, comfortable rooms, but others noted issues (mold in window seal, taped room numbers and general wear).
Service
4
Mixed-to-poor: multiple reports of rude or lazy front desk staff, lack of housekeeping and unhelpful responses; a few mentions of helpful staff exist.
Location
8.5
Positive: frequently praised for a great, convenient location near restaurants and services.
Room Quality
7.5
Mixed: remodeled rooms were described as great and comfortable, but many guests experienced half-finished rooms and disruption from an ongoing massive remodel.
Amenities
6.5
Mixed: pool was praised, but major amenity failures were reported (non-working elevator, non-existent/closed restaurant, construction trailers occupying parking).
Value for Money
3.5
Negative: guests complained about paying for poor-quality breakfast, lack of compensation for inconveniences, and general poor value given service and condition.
Food and Beverage
3
Negative: breakfast described as an afterthought/poor quality; dining options limited during renovation and staff conflicts affected food service access.
Overall Experience
5.4
Overall negative-to-mixed: several reviewers called the stay among their worst with accessibility and service failures, though isolated positive interactions occurred.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Amenities
DoubleTree by Hilton Vancouver boasts an indoor swimming pool, a hot tub, and a fitness centre for guests to unwind and stay active during their stay. Additionally, guests are welcomed with fresh chocolate chip cookies upon check-in, ensuring a sweet start to their visit.

Culinary Delights
Indulge in Northwest inspired cuisine and evening cocktails at Press NW Bistro & Bar, the hotel's on-site restaurant. Whether it's a delicious meal or a refreshing drink, guests can satisfy their cravings without leaving the property.

Convenient Facilities
With a business centre, meeting facilities, and a mini-market on site, DoubleTree by Hilton Vancouver caters to both business and leisure travelers. Each room is equipped with modern amenities like a microwave, refrigerator, and coffee machine, ensuring a comfortable stay for every guest.

Book your stay at DoubleTree by Hilton Vancouver for a delightful blend of comfort, convenience, and luxury.

Important information:

Please note that the maximum weight for pets is 75 lbs.

Property undergoing full renovation from January 2026 to December 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

5.6
Based on 142 reviews
Cleanliness: 6.4
Service: 4
Location: 8.5
Room Quality: 7.5
Amenities: 6.5
Value for Money: 3.5
Food and Beverage: 3
Overall Experience: 5.4
D
Dennis • solo_traveller • us
8
Friendly staff
Pros:

Location

Cons:

Had to pay for breakfast and the quality was not worth the cost

2026-10-26 • via Nuitee
J
John • solo_traveller • us
5
Pros:

Staff is nice

Cons:

This place is under renovation for last 7 months. There is a bare lounge, and a non existent restaurant. I was lucky the Applebee's and Canes are out front. Like an idiot I kept going back. I'm done with them. The hotel didn't comp.me for the crappy half renovation room, Nor the non working elevator at the time. I'm disabled too. So that was a major inconvenience

2026-10-12 • via Nuitee
Q
Quesenberry • couple • us
8
Clean, comfortable room in a great location.
Pros:

The staff were wonderful. Everyone we encountered were kind and helpful. Our room was clean and comfortable.

Cons:

This location is currently under construction. To be fair, I was informed after booking and also upon check-in that active construction was underway. They lobby, and hallways all showed signs of work in progress, and the parking lot was nearly full due to many spaces being occupied by construction trailers.

2026-09-13 • via Nuitee
A
Arthur • solo_traveller • us
10
Pros:

Staff were cordial and helpful.

Cons:

Construction mess

2026-08-10 • via Nuitee
S
S • family_with_children • us
4
Pretty bad
Cons:

Front desk woman working Friday and Saturday and Sunday. Was extremely lazy. Would do the absolute minimum and had zero effort in supporting or accommodating guests. Did not follow up or follow through with statements she made. Felt like she was making up answers because she simply forgot what she said she was going to do earlier.

2026-07-20 • via Nuitee
D
Dakota • couple • us
7
2026-07-13 • via Nuitee
C
christianaH5083ZE • Friends getaway
10
Slay baddies
Pros:

I lovvvvvvve this hotel and the pool is sooo pretty period…. I would stay here again slay queens omggggggggg.

2026-07-10 • via Tripadvisor
M
Melody • extended_group • us
9
2026-07-05 • via Nuitee
E
Erdembileg • solo_traveller • us
3
The hotel is under construction
2026-06-24 • via Nuitee
V
vigorn443 • Family
2
Stay Away at all costs!
Pros:

We stayed at the DoubleTree Hotel in Vancouver for four nights, and it was one of the worst hotel experiences we have ever had. The front desk staff was rude and unhelpful, and maid service never showed up during our stay.

The breakfast was a complete afterthought and felt like it had been thrown together in a storage room rather than offered as a proper hotel breakfast. The condition of the hotel was also disappointing, including room numbers taped onto the doors.

The biggest issue was that the elevator was not working. We were placed on an upper floor, and when we asked to be moved to the ground floor or refunded so we could stay somewhere else, the hotel refused. This created a serious accessibility problem, especially for guests who cannot easily use stairs.

After four nights of poor service, poor conditions, no housekeeping, and no reasonable help from the hotel, we will NEVER return. I would not recommend this hotel to anyone.

2026-06-22 • via Tripadvisor
W
W909AVkeithh • Friends getaway
2
Massive Remodel
Pros:

No where on the Hilton website did it say that the hotel was going through a massive remodel. They also did not have our room ready when we arrived forcing me to change in the lobby bathroom to prepare for a wedding

2026-06-21 • via Tripadvisor
A
anastasia • couple • us
4
For Hilton I’m very disappointed.
Pros:

My second night the staff was great and helpful.

Cons:

The last night the front desk guy was rude. Yelled at me for buying DoorDash with my own money. Told the DoorDash driver that he was going to throw my food out and continued to scream at her.REFUSED to let her out. When we came down it was a screaming match between those two. And there was mold in my window seal.

2026-06-20 • via Nuitee
R
robert • couple • us
4
Mediocre. we stay at this hotel 1x per month for about 3 years
Pros:

Remodeled rooms are great.

Cons:

The elevator was out of order. Spouse walks with a cane. Very difficult. Elevator issue has been ongoing at this location for several years. Also Non Lobby entrance lock (card reader) disabled so open to anyone that wanted in. NOT GOOD. Stairwell near outside entrance smelled of very thick Marijuana odor!

2026-06-13 • via Nuitee
D
Dakota • solo_traveller • us
10
2026-05-11 • via Nuitee
D
DrHedrick • Family • Pierre, South Dakota
2
Pictures are VERY deceiving! DO NOT STAY HERE!
Pros:

HORRIBLE FROM THE MOMENT WE ARRIVED!!!

Room request not honored, major construction mess everywhere. Placed in the first room on the bottom floor (requested the highest floor), next to the conference room, laundry room, and ice machine... beyond noisy! Not greeted by the dude as a Diamond Member, he was irritated we came in when he was "trying to take a break" and rushed us through the check-in process - we were told we only got 1 water each, then would have to pay for them for each day afterwards. No room service until the last night, the person turned on my wife's toothbrush and killed the battery. Towels were not refreshed until the last night. Disruptive people above us pounding and stomping until past midnight, then again at 4:30 am - asked for front desk help, which we were told they would move us (on our last day), which is what was originally requested for our stay - more hassle to pack everything up again to move to a new room!

Food options were very limited (Super8 Quality), and ultimately we went to restaurants instead - very bad! Unable to use our $30 in daily credits for a breakfast charged at $14.95 + drinks, which was not worth $5. Rooms were in terrible condition, broken lamps, peeling wallpaper, dirty showers, moldy walls, and ceiling (this was a newly renovated room!)

Very Bad experience all the way around! Worst Hilton experience ever - in nearly 20 years!

2026-05-04 • via Tripadvisor
R
robert • couple • us
8
2026-04-27 • via Nuitee
D
Debbie • couple • us
3
2026-03-14 • via Nuitee
B
Barbra • solo_traveller • us
4
Pros:

Location, room was spacious, walk in shower

Cons:

Major construction and noise, repairs needed in room (TV and shower head)walls were very thin, could hear every move in rooms around me despite being on 3rd floor.

2026-01-12 • via Nuitee
E
Elianna • family_with_children • us
5
2025-12-28 • via Nuitee
T
Tatsuo • solo_traveller • us
6
Cons:

There was no sofa in the room so I couldn’t get relaxed on sofa. Parking was full so I parked behind the building. At the front desk I asked if it was OK but it was not so I had to move the car again. There should be clear instructions but nothing.

2025-12-15 • via Nuitee