DoubleTree by Hilton Vancouver

Location, room was spacious, walk in shower

Location was ideal for this trip. Bed was comfortable.

Not much positive due to overwhelming negative introduction of the elevator being out.

The good: All of the staff were excellent in every department. Check in/out was easy. Room was clean and comfortable. They provided a great convention experience. The bar was quiet and casual with a great bartender. There’s a wing restaurant and a Chevron just a 5min walk through the parking lot.

The bad:there is no food service 10am-6pm. I was there for a convention and the website led me to believe the restaurant was open all day. Be prepared to forage for lunch if your body clock needs to eat before 6pm. The snacks available at front desk were minimal. Also, the shower doors are made so that you have to step into the shower to turn it on. You have to be ready to jump back or be hit with cold water. I consider those both minor issues.

I understand they are renovating however my room window has no blinds or curtains. Also there was no notification that the elevator hasn't worked in a year

Loved the warm cookies and water bottles.
Bed and bedding super comfortable. Price affordable. Clean room, quiet room. All good.

This property is under construction and has many limitations with parking, construction debris, and dust, the elevators do not work so we had to bring our luggage up three flights to the third floor, and generally a bad experience with cleanliness of the room. The bed annd pillow and comforter up the bed and pillows. I do not recommend staying here

They were in the middle of a remodel so that affected cleanliness a bit.
All of the staff I interacted with were very nice.
I wouldn’t be surprised if technology lostmy request for ground floor/no stairs between here and there. I didn’t find out till check in that the elevator was out and the first floor was full.
The breakfast was amazing!

Great stay, but very disapointing that you would have to pay for vreakfast.. 14 extra a person???

Room was fine; it provided a place to grab a few hours' sleep before our early flight... and I was grateful for the family suite to keep everyone together.

Guest service was terrible - never anyone at the front desk when we needed something.

No vending machines so we had to pay $5 for a bottle of water!

Pool was freezing cold and there were no towels.

If you just need a clean, comfortable place to sleep, then this works. Just don't expect anything more (and bring your own water!)

The property was under renovations.. including the elevator. Not a huge deal.. but the curtains in the room were definitely not big enough to cover the whole window. I recommend fixing that.

Clean and nice people

It was nice, but you can definitely tell it is being renovated. Our room had a nice bed, but only 1 chair to sit in and no sofa. And there was plenty of room for another bed or sofa—so kinda weird.

The property was under renovation which was no problem. I’m glad to see a business putting money back into the property. The room we booked was a king bed with a separate pull out sofa bed. Upon entering the room it was only the king bed and an empty sitting area with the second tv and nowhere to sit and watch it. The sofa bed was for our son to sleep on. Went back to the front desk to at least request a roll away just to be told there were none left. We asked to be switched to a two queen room to be told the same, there were none available. The only thing the staff could offer was more blankets and pillows for the floor. This is unacceptable when you pay for a king with sofa bed and they expect your guest to sleep on the floor. We would have switched to an acceptable hotel but not knowing if Travelocity would refund for this hotel made me uneasy. I didn’t want to end up paying for two hotels for one night in Vancouver and not be refunded for the Double Tree. Very disappointing and frustrating. We made it work and our son slept on the floor. A property should not advertise rooms that aren’t as described.

We booked a king room with a pull out sofa bed. When we went into the room the sofa bed was missing, just a wide open area with a second television and nowhere to sit. The front desk said there were no available roll aways available and no available double queen rooms. The front desk could only offer blankets and pillows for my 11 year old son to sleep on the floor.

The hotel is in a good location for food, stores, near the freeway and close to Oregon.