Extended Stay America Austin Metro

Hotels
Extended Stay America Select Suites
5.8 (119 reviews)
East US Hwy 290, Austin, Texas, 78723 , Austin , US

Pets allowed

Facilities

Free WiFi
Elevator
Conference space
Safe-deposit box at front desk
Smoke-free property
Wheelchair accessible parking
Free self parking
Housekeeping on request
Wheelchair-accessible van parking

Review Highlights

Pros:
Convenient location
Appreciation for the manager
Cons:
Dirty room conditions
Unprofessional service
Dog incident

Categories

Cleanliness
3.19
Negative sentiment noted regarding cleanliness and unpleasant smells.
Service
7.66
Mixed sentiment; some staff were appreciated, but significant issues reported.
Location
7.7
Generally positive; convenient location mentioned.
Room Quality
4.15
Negative feedback related to noise and cleanliness.
Amenities
7.18
No specific feedback; assumed average quality for this hotel tier.
Value for Money
4.14
Negative sentiment regarding perceived value after poor experiences.
Food and Beverage
8.19
No feedback provided; assumed standard quality for this hotel tier.
Overall Experience
4.16
Overall dissatisfaction expressed due to various negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:22

Property Description

Convenient Amenities and Services
Enjoy complimentary wireless internet and the convenience of a vending machine during your stay at our hotel. Feel at ease with laundry facilities, a safe deposit box, and an elevator available for your use.

Spacious Guestrooms with Kitchenettes
Relax in one of our 84 guestrooms equipped with full-sized refrigerators, stovetops, and kitchens. Stay entertained with flat-screen TVs and stay connected with complimentary wireless internet.

Nearby Attractions
Explore popular attractions near our hotel such as Austin Community College Highland and the Thinkery. With a convenient location in St. Johns, we are just a short drive away from the University of Texas at Austin and Austin Convention Center.

Book your stay at Extended Stay America Select Suites Greensboro Wendover Ave for a comfortable and convenient experience in Austin.

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

5.8
Based on 119 reviews
Cleanliness: 3.19
Service: 7.66
Location: 7.7
Room Quality: 4.15
Amenities: 7.18
Value for Money: 4.14
Food and Beverage: 8.19
Overall Experience: 4.16
J
Jorge family
2
Pros:

Mal olor

2025-10-04 via Nuitee
J
Jacqueline
8
Front Desk is the Best!
Pros:

Ms K and Noela are Awesome! They have Outstanding Customer Service!

2025-10-02 via Nuitee
A
Alysia Leigh
2
Pros:

dirty

2025-09-12 via Nuitee
T
Takyra
10
Pros:

I love the manger

2025-09-09 via Nuitee
T
Takyra family
10
Pros:

The manager there is amazing

2025-09-08 via Nuitee
S
ShaDaira partner
6
Pros:

It was a convenient stay

2025-09-02 via Nuitee
J
Jacqueline
10
Pros:

Need to fix the elevator been down since I checked in last month!!!!!
Included in the price right????

2025-08-21 via Nuitee
G
Giovanna
2
Pros:

When I arrived at Extended Stay America Austin Metro, I was immediately put in a dangerous situation. An employee’s dog jumped on me the moment I stepped onto the property. I am deathly afraid of dogs, and this was terrifying. Instead of apologizing or taking responsibility for their employee’s animal attacking a guest, the staff told me to leave the hotel.

At that moment, I was told I would receive a refund since I was being removed through no fault of my own. That was a lie. They refused to return my money and hid behind their “no refund” policy, even though the entire incident was caused by them.

This is a property that allows employees’ dogs to jump on guests, then kicks the guest out, and finally keeps your money like they’re reaching right into your pocket. Completely unprofessional, unsafe, and unethical.

If you value your safety, your sanity, and your wallet, stay far away from this place. There are plenty of other hotels in Austin that don’t treat paying guests like disposable nuisances.

2025-08-12 via Nuitee
J
Joy
2
Pros:

The property smells and front desk clerk had an altitude while I was checking in. Never again!

2025-07-20 via Nuitee
J
Jacqueline
2
Smelly
Pros:

It had a disgusting snell. And very loud from upstairs

2025-07-17 via Nuitee
S
Seairra
2
Pros:

horrible, roaches and filthy

2025-06-24 via Nuitee
C
Cordarrell
10
Pros:

By far the best experience ive had from the Extended Stay America chain. Extremely clean and well maintained and the setup of the rooms were great

2025-06-21 via Nuitee
A
Amelia
10
Pros:

10/10 will come back!

2025-05-28 via Nuitee
E
ELigha
2
Pros:

This place was just nasty! Roaches all on the wall and floor

2025-05-28 via Nuitee
W
Weihui
2
Pros:

Whole building smells bad , carpet is sticky and no trash cans available in room

2025-05-25 via Nuitee
L
Larry
8
Pros:

M

2025-05-12 via Nuitee
P
Patricia
2
Pros:

We changed rooms twice. In the first room the bathroom sink was stopped up with gross debris in the sink. The second room was filthy and smelled like cigarette smoke. The third room still had garbage in the trash can from the last occupants. People at the front desk did change the room but were not nice.

2025-05-06 via Nuitee
C
Constance
4
roaches, sticky floors and frivolous fees
Pros:

If roaches, sticky floors and frivolous fees for amenities that would otherwise be standard (like fresh linens) are your thing, well, this place would be a match for you. Not to mention the cracked sink and barely functional shower...but those are things adventurous travelers can discover for themselves.

2025-05-01 via Nuitee
R
Raul O.
10
Pros:

I like the friendly atmosphere at this quiet and cozy place!

2025-04-18 via Nuitee
A
Alexandria
2
Bad experience
Pros:

No dishes or cookware rven though it had a kitchen. No coffee pot. Gront drsk is closed from 10p-10a so no one to help you when you have an isdue like our toilet getting clogged 3 hours after arriving. Very ghetto hotel smelled like weed all in the building. Will never stay again !

2025-03-16 via Nuitee