Extended Stay America Suites - El Paso - West

Hotels
•
Extended Stay America Suites
7.3 (621 reviews)
990 Sunland Park Dr. , El Paso , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Spacious rooms
Responsive staff to some issues
Cons:
Uncleanliness
Poor service quality

Categories

Cleanliness
5.53
Several complaints regarding unclean rooms and bathrooms, along with reports of poor maintenance.
Service
7.5
Mixed feedback; some staff were unhelpful while others were responsive to issues.
Location
8.54
Location remains neutral, standard for a hotel of this tier.
Room Quality
7.99
Spacious and comfortable rooms mentioned positively, but some issues with cleanliness.
Amenities
7.02
Amenities did not meet expectations; lack of proper breakfast and kitchen utensils.
Value for Money
8.48
Some value due to price but hampered by cleanliness and service issues.
Food and Beverage
5.53
Breakfast offerings were inadequate and misrepresented.
Overall Experience
7.8
Overall a mixed experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:00

Property Description

Fully Equipped Kitchen in Every Room
Extended Stay America - El Paso - West offers a unique experience with fully equipped kitchens in all rooms, allowing guests the convenience of preparing their meals during their stay.

Complimentary "Grab-and-Go" Breakfast
Start your day right with a complimentary "grab-and-go" breakfast that includes coffee, cereal, and pastries, ensuring you have a convenient and delicious meal before heading out to explore El Paso.

Convenient Amenities and Services
Enjoy free WiFi, onsite parking, and local phone calls at this hotel. With laundry facilities, ironing services, and upgraded bedding, your comfort and convenience are a top priority during your extended stay in El Paso.

Book your stay at Extended Stay America - El Paso - West now for a memorable and comfortable experience in El Paso!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 621 reviews
Cleanliness: 5.53
Service: 7.5
Location: 8.54
Room Quality: 7.99
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 5.53
Overall Experience: 7.8
V
Valles Olivas • solo_traveller • mx
10
Pros:

Que tiene cocina y te proporcionan utensilios para cocinar

Cons:

La persona que nos atendió al entrar la habitación no fue muy cordial

2026-04-10 • via Nuitee
D
David • solo_traveller • us
5
Just an average cheap motel.
Pros:

My room had a kitchen.

Cons:

The breakfast was non nutritious. Kitchen wear was not in the room. I had to ask for it at the office and carry it in a tote back to my room. The kitchen wear was so cheap that everything stick to it.

2026-03-31 • via Nuitee
S
salvador • solo_traveller • us
10
2026-03-30 • via Nuitee
P
Patrick • family_with_children • us
1
This place is a dump! The lock to our door was about to snap off. The bathroom was disgusting. Our blankets had cigarett
Pros:

Nothing! This place is a dump! The lock to our door was about to snap off. The bathroom was disgusting. Our blankets had cigarette burns in them. The hotel smelled horrible and the elevator sounded like it was going to give out! I strongly recommend to stay away from this property.

Cons:

Everything

2026-03-29 • via Nuitee
D
Dominic • solo_traveller • us
3
2026-03-15 • via Nuitee
D
Daniel • solo_traveller • us
9
Good value
Pros:

Convenient and good value

2026-02-28 • via Nuitee
A
Antonio • solo_traveller • us
8
2026-02-26 • via Nuitee
A
Arlette • couple • us
7
Is a great area to stay and affordable, just make sure you sheets are clean.
Pros:

I liked the location.

Cons:

Our bedsheets were stained and had a smell like cigarette, so we had to wash them. The front lobby guy told us they do housekeeping every two weeks.

2026-02-09 • via Nuitee
R
Ron • solo_traveller • us
7
2026-02-08 • via Nuitee
Z
Zapatero • extended_group • us
10
2026-02-01 • via Nuitee
J
Jose • couple • us
10
2026-01-25 • via Nuitee
R
Ruiz • couple • mx
1
No vuelvo a reservar ahi
Pros:

Pésimos! Me cancelaron mi reserva, aún enseñando con mi confirmación y mi código…
Y la recepcionista cuando nos atendió ni la cara nos dio!
Solo decía que no había ninguna reservación con mi nombre…

Yo hice mi reserva con anticipación porque sabia que estos días iba a estar lleno, batalle para encontrar donde quedarme con mi esposa…

Cons:

Pésimos! Me cancelaron mi reserva, aún enseñando con mi confirmación y mi código…
Y la recepcionista cuando nos atendió ni la cara nos dio!
Solo decía que no había ninguna reservación con mi nombre…

Yo hice mi reserva con anticipación porque sabia que estos días iba a estar lleno, batalle para encontrar donde quedarme con mi esposa…

2026-01-23 • via Nuitee
M
Mancha • family_with_children • us
10
Pros:

Service

2026-01-23 • via Nuitee
A
Andrew • solo_traveller • us
6
Pros:

Clean

Cons:

Old, when you walk in looks like cheap motel

2026-01-19 • via Nuitee
L
Lori • couple • us
10
Fantastic
Pros:

The room was way better than what we expected. For the price we paid it was excellent.

Cons:

Everything was great

2026-01-19 • via Nuitee
B
Brittany • family_with_children • us
1
I won’t do it again
Pros:

The rooms were okay

Cons:

The elevator didn’t work, the ac didn’t work we moved rooms cause the shower wouldn’t drain staff didn’t care so much it’s a private property so not much was done property was falling apart

2026-01-19 • via Nuitee
I
Isaac • solo_traveller • us
1
2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
8
I will stay again
Pros:

Convenient to destination and affordable

Cons:

Staircase was dirty could use some cleaning and attention

2026-01-18 • via Nuitee
G
Gil • couple • us
10
2026-01-09 • via Nuitee
J
Judson • solo_traveller • us
2
2026-01-08 • via Nuitee