Extended Stay America Suites - El Paso - West

Hotels
•
Extended Stay America Suites
7.3 (617 reviews)
990 Sunland Park Dr. , El Paso , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Spacious rooms
Responsive staff to some issues
Cons:
Uncleanliness
Poor service quality

Categories

Cleanliness
5.53
Several complaints regarding unclean rooms and bathrooms, along with reports of poor maintenance.
Service
7.5
Mixed feedback; some staff were unhelpful while others were responsive to issues.
Location
8.54
Location remains neutral, standard for a hotel of this tier.
Room Quality
7.99
Spacious and comfortable rooms mentioned positively, but some issues with cleanliness.
Amenities
7.02
Amenities did not meet expectations; lack of proper breakfast and kitchen utensils.
Value for Money
8.48
Some value due to price but hampered by cleanliness and service issues.
Food and Beverage
5.53
Breakfast offerings were inadequate and misrepresented.
Overall Experience
7.8
Overall a mixed experience with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:00

Property Description

Fully Equipped Kitchen in Every Room
Extended Stay America - El Paso - West offers a unique experience with fully equipped kitchens in all rooms, allowing guests the convenience of preparing their meals during their stay.

Complimentary "Grab-and-Go" Breakfast
Start your day right with a complimentary "grab-and-go" breakfast that includes coffee, cereal, and pastries, ensuring you have a convenient and delicious meal before heading out to explore El Paso.

Convenient Amenities and Services
Enjoy free WiFi, onsite parking, and local phone calls at this hotel. With laundry facilities, ironing services, and upgraded bedding, your comfort and convenience are a top priority during your extended stay in El Paso.

Book your stay at Extended Stay America - El Paso - West now for a memorable and comfortable experience in El Paso!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 617 reviews
Cleanliness: 5.53
Service: 7.5
Location: 8.54
Room Quality: 7.99
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 5.53
Overall Experience: 7.8
A
Arlette • couple • us
7
Is a great area to stay and affordable, just make sure you sheets are clean.
Pros:

I liked the location.

Cons:

Our bedsheets were stained and had a smell like cigarette, so we had to wash them. The front lobby guy told us they do housekeeping every two weeks.

2026-02-09 • via Nuitee
R
Ron • solo_traveller • us
7
2026-02-08 • via Nuitee
Z
Zapatero • extended_group • us
10
2026-02-01 • via Nuitee
J
Jose • couple • us
10
2026-01-25 • via Nuitee
R
Ruiz • couple • mx
1
No vuelvo a reservar ahi
Pros:

Pésimos! Me cancelaron mi reserva, aún enseñando con mi confirmación y mi código…
Y la recepcionista cuando nos atendió ni la cara nos dio!
Solo decía que no había ninguna reservación con mi nombre…

Yo hice mi reserva con anticipación porque sabia que estos días iba a estar lleno, batalle para encontrar donde quedarme con mi esposa…

Cons:

Pésimos! Me cancelaron mi reserva, aún enseñando con mi confirmación y mi código…
Y la recepcionista cuando nos atendió ni la cara nos dio!
Solo decía que no había ninguna reservación con mi nombre…

Yo hice mi reserva con anticipación porque sabia que estos días iba a estar lleno, batalle para encontrar donde quedarme con mi esposa…

2026-01-23 • via Nuitee
M
Mancha • family_with_children • us
10
Pros:

Service

2026-01-23 • via Nuitee
A
Andrew • solo_traveller • us
6
Pros:

Clean

Cons:

Old, when you walk in looks like cheap motel

2026-01-19 • via Nuitee
L
Lori • couple • us
10
Fantastic
Pros:

The room was way better than what we expected. For the price we paid it was excellent.

Cons:

Everything was great

2026-01-19 • via Nuitee
B
Brittany • family_with_children • us
1
I won’t do it again
Pros:

The rooms were okay

Cons:

The elevator didn’t work, the ac didn’t work we moved rooms cause the shower wouldn’t drain staff didn’t care so much it’s a private property so not much was done property was falling apart

2026-01-19 • via Nuitee
I
Isaac • solo_traveller • us
1
2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
8
I will stay again
Pros:

Convenient to destination and affordable

Cons:

Staircase was dirty could use some cleaning and attention

2026-01-18 • via Nuitee
G
Gil • couple • us
10
2026-01-09 • via Nuitee
J
Judson • solo_traveller • us
2
2026-01-08 • via Nuitee
R
Raul • family_with_children • us
2
Cons:

Had issues with the shower rod.
We had to wait for the maintenance to come fix it while we were in the room, we couldn't settle in until he left.

2026-01-07 • via Nuitee
D
Desi • solo_traveller • us
9
2026-01-05 • via Nuitee
D
Desi • solo_traveller • us
10
2026-01-03 • via Nuitee
A
ANGELICA • family_with_children • mx
1
Was a wrong mistake
Cons:

I arrived at 1am so tired and I have to wait like am hour because they system didnt work, and employee said that it happens every day, ...
The room was not clean and
In The check out I forgot a blanket , 3 hrs later i came back for it, and a new women employee told me that she cannot helped with a all lyes, housekeeping took the keys, and then she didnt know where the forgotten things were, then The room of that things was close, i insisted and i found it, mean , obvious she wanted to kept it..
The employees always with a Bad humor

2026-01-03 • via Nuitee
O
Oscar Orozco • extended_group • mx
8
Normal.
Pros:

JUST THE PRICE.

Cons:

The swimming pool Is delete, kitchen to old And the people of front desk so rude during the night!
And no body lotion sample.

2026-01-02 • via Nuitee
J
Jaison • solo_traveller • us
7
2026-01-01 • via Nuitee
R
Rebecca Arnal • extended_group • us
1
My stay was very minimal I felt that they ignored the guest visitors names that I had gotten an email confirmation and i
Pros:

Nothing at all

Cons:

The manager and staff seemed to go out of the way to insult me and basically fact check my mother and didn’t possibly possess the proper training and and at 730 am I was awoken to a phone call he made to me only to mock me and antagonize me by repeating himself with the question if my name was my mothers , “ IS YOUR NAME EMERALD !?”a female‘s name over and over again as he yelled at me for misunderstanding how our system are booking shows me as a guest in a room, and I simply asked to be provided a key with my notification which I know was expired. However, he proceeded to race his voice at 7:30 in the morning over the phone, embarrassing me after I spent the majority of my visit sitting in my car rather than one cozy room I was not in the mood to be working like that I have a spinal fusion and my lower lumbar and the cold weather pains me to sit in a car . All I did was ask for a replacement key. I am a guest listed under the booking and also made that very clear. AT check-in not only did I pay for the room myself, but I was standing right before representative who explained to me that all I needed was to show my ID to obtain a new room key if necessary.

2026-01-01 • via Nuitee