Extended Stay America Suites - Houston - Westchase - Richmond

Hotels
•
Extended Stay America Suites
7.1 (398 reviews)
3200 West Sam Houston Parkway , Houston , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms (occasionally)
Close to restaurants
Cons:
Poor service
Uncleanliness
Broken amenities

Categories

Cleanliness
6.6
Several reviews mentioned issues with cleanliness, including a pungent smell and bugs.
Service
8.1
Some positive feedback about the front desk staff, but also mentions rudeness and poor service.
Location
8.6
Location was convenient for some guests, with close access to restaurants and freeways.
Room Quality
5.6
Reviews highlighted problems with room conditions, such as bugs, broken furniture, and incorrect room type.
Amenities
7.1
Guests were disappointed with the lack of promised amenities, like breakfast.
Value for Money
7.6
Given the issues experienced, guests felt the value for money was lacking.
Food and Beverage
5.6
Guests reported limited food options and disappointment regarding breakfast.
Overall Experience
7.6
Overall dissatisfaction with multiple aspects of the stay, but a few positive comments balance this.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:15

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Houston. Cook your favorite meals just like at home during your longer stay.

Convenient Amenities
Enjoy free WiFi, 24-hour front desk service, laundry facilities, ironing amenities, and upgraded bedding with extra pillows. We strive to make your stay comfortable and stress-free with all the necessary conveniences provided.

Complimentary Services and Nearby Attractions
Benefit from complimentary weekly housekeeping, free onsite parking, and local phone calls. Explore nearby attractions such as the Galleria Mall, Studio Movie Grill, and Houston Zoo for a memorable stay in Houston.

Ready to experience comfort and convenience? Book your stay at Extended Stay America - Houston - Westchase - Richmond now.

Important information:

Housekeeping service is offered every 14 days. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services can be arranged for an additional charge.

Please note that a valid credit card is required at check-in for payment. Cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.1
Based on 398 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 5.6
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 5.6
Overall Experience: 7.6
S
Shaozhao • solo_traveller • es
5
2026-07-17 • via Nuitee
L
Lynette • couple • us
1
2026-07-17 • via Nuitee
S
Sara • couple • us
8
2026-07-12 • via Nuitee
K
Kierra • couple • us
8
Pros:

The staff were very friendly

Cons:

It didn't have breakfast and during our stay the water had to get shut off

2026-07-11 • via Nuitee
J
José Gaspar • solo_traveller • mx
8
2026-07-03 • via Nuitee
F
Felix • solo_traveller • us
1
Horrible
Pros:

None

Cons:

Nothing

2026-06-29 • via Nuitee
A
Aleydis • solo_traveller • be
5
Pros:

Clean sheets !

Cons:

Carpet very dirty and lousy breakfast (coffee and a muffin)

2026-06-20 • via Nuitee
B
Blake • couple • us
2
It’s was loud and smelled like marijuana, many homeless ppl felt uncomfortable no tv that worked or phone or WiFi
Pros:

Area

Cons:

Gross, wasn’t at all like the pictures

2026-06-18 • via Nuitee
C
Clodoaldo • solo_traveller • de
1
Ich habe ein Zimmer gebucht. Als ich einchecken wollte, sollte ich zusätzlich 40$ bezahlen.
Pros:

Nichts!

Cons:

Sehr unfreundliches Servicepersonal

2026-06-15 • via Nuitee
A
Alexus • couple • us
7
2026-06-05 • via Nuitee
B
Bun • extended_group • us
1
Pros:

The location

Cons:

The staff was rude

2026-06-03 • via Nuitee
B
Bun • couple • us
7
Pros:

I enjoyed the free breakfast.

Cons:

If you have fur babies 2 dog/cat is the limit.

2026-05-29 • via Nuitee
L
Lewis • family_with_children • us
10
My stay was actually great. I loved it. Comfortable and relaxing. Staff was great.
Pros:

Everything

Cons:

The breakfast and pricing

2026-05-26 • via Nuitee
R
rilin • couple • us
1
2026-05-25 • via Nuitee
H
Hall • solo_traveller • us
8
2026-05-23 • via Nuitee
J
Jaime • couple • us
1
Was unable to check in and experienced horrible customer service.
Pros:

I booked through booking.com and was told at the hotel they did not have any more available rooms.

Cons:

The staff was very rude and didn't want to help me.

2026-05-15 • via Nuitee
R
R.joel • couple • us
3
It was expected per the price ! But they could’ve done the bare minimum w. The towels the least ! The price on booking a
Pros:

I liked the location right next to a gas station and burger kind

Cons:

I didn’t like that they commercialized their studio queen size rooms w.kitchen to be furnished w. Pots & pans & silverware &weren’t able to provide any of that nor willing to provide room serv as in cleaning your room unless you have been there for 2 weeks ! Also not to mention unable to provide clean towels any hour of the day you had to personally collect your own USED TOWELS TO BRING DOWN MIND YOU ON A CERTAIN DAY ONLY TO BE ABLE TO RECIEVE BRAND NEW CLEAN TOWELS ! Other than that staff was okay & didn’t bother us !

2026-05-13 • via Nuitee
M
Michael • couple • us
5
2026-05-05 • via Nuitee
J
Jay • couple • us
1
I went inside 15 min and left out. It was terrible. I wouldn’t recommend this hotel to anybody
Pros:

Nothing at all , it was nasty and smelled pretty bad in the rooms , the walls terrible also.

Cons:

Nothing at all , it was nasty and smelled pretty bad in the rooms , the walls terrible also.

2026-05-03 • via Nuitee
A
Augustus • couple • us
10
2026-05-01 • via Nuitee