Extended Stay America Select Suites - Charlotte - University Place

It’s was cozy kinda

Before I booked i had asked for early check in for the race. The gal on phone said I could do 1hr before. I went to check in at 2pm on fri and the staff was rude and said they don't do early check inn. So I took my luggage back out and came back at 8pm.

While I was checking in for the second time. I had to go back out to my vehicle to write down my lic plate number and put a ticket in my windshield. I have checked in alot of hotels and never had to do that before. I found that to be odd and a inconvenience bc I was by myself and wasn't going to leave my luggage with strangers to do that.

Once I got to my room I went back out to the front desk to ask for some extra pillows. The desk was completely Gated up with a security gate, so I knocked on the door with someone in the office and they told me I had to use the phone and dial zero. This was literally 5 min after I had checked in. Then someone opened the door and asked what I needed. I asked for some extra pillows and they said they don't have any.

After I went back to the room to look around I found that there was no toilet paper anywhere to be found. At this point I was tired from traveling all day I did not want to bother with asking.

All around the outside of the property was nice the inside on the other hand looked completely run down, the inside smelled like Marijuana, and the fact that the front desk had a rolled down security gate told me that this was not the best choice. I guess I had should've done my research a little better and you get what you I u pay for. I will never return to this hotel.

Not clean

That they weren’t able to provide a refund when I never stayed there.

General manager put a dnr on me because I held her accountable for the way she treated me. I was told I wasn't important by the General manager because I didn't pay for 7 days. So people that pay daily are treated like trash by them. I highly recommend u to take your family or yourself somewhere else

Filthy place smells god awful, several men surrounded the front door attempting to sell drugs or buy female time ! No security, no front desk , drug transaction right in front of everyone just terrible

This location canceled my room this place was dirty.

The property is dirty. The staff is extremely rude and they are having paying customers cars towed unlawfully

I have never in my life had to tell hotel staff at check in that i need a parking pass. That is the hotel’s responsibility. I stay 365 days of the year in hotels and this is my first time having my car towed as a guest at a hotel. They said they had signs, but they dont. I took pictures for court. A robot on a screen did my check in and it wasnt even that late (10pm). They never told me. Woke up. Cars gone. Im suing over 10k, not small claims but higher up, if the tow company doesnt have a written authorization for the tow. The guy who checked me in is actually in league with the tow company. They are all over reddit (“tip towing in charlotte”) He gets a certain percentage out of each car they take. But for the hotel, thats low. Thats their staff doing that and profiting with the tow company. If not, then why was my car towed at 2-3 am on a one night stay? Read again: 2-3am — on a one nighter. Why? Its worth more than 10k to me because or this situation. And im losinng a lot of time/school/work. Damages are over 10k. Regular court, not small claims.

Everything

The fact that they said there was a $25 pet fee but didnt say it was per pet. I had 3 small dogs. Had i known I would've been charged an extra $75 plus taxes i would've chosen somewhere else to stay. The pet fees and taxes were the same amount as the charge for the room. Ridiculous. Room was $116 for 1 night. Next day check my bank statement and it was $230. Are you kidding! They were not honest about pricing. My dog didn't mess in the room one time!! We left that room CLEAN. Never stay there again. Oh and the elevator sounded like it was going to die and take us with it.

Everything

Nothing