Hotel Indigo Baltimore Downtown by IHG

Hotels
•
Hotel Indigo
9 (927 reviews)
24 W Franklin Street , Baltimore , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good location
Cons:
Rooms looking dated
Lack of in/out privileges for parking

Categories

Cleanliness
9.25
Rooms were clean and well-kept, contributing to a pleasant experience.
Service
9.75
Staff is exceptionally warm, welcoming, and attentive. Guests frequently mention the outstanding personnel.
Location
9.25
Great location, convenient for various activities.
Room Quality
8.75
Rooms are overall comfortable but showing signs of aging in decor.
Amenities
8.25
Amenities are generally as described, but there were issues with parking fees.
Value for Money
8.75
Fair pricing relative to service and comfort provided.
Food and Beverage
8.75
Restaurant meals received mixed reviews, but overall decent quality noted.
Overall Experience
9.25
Guests had a very positive experience, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:17

Property Description

Historic Charm and Modern Comforts
Located in the heart of Baltimore, Hotel Indigo Baltimore Downtown offers a unique blend of historic charm and modern comforts. Originally the city’s YMCA, this 1907 building now houses stylish rooms equipped with free Wi-Fi, coffee makers, and cable TV.

Dining Experience at Poets - Modern Cocktails and Kitchen
Guests can indulge in a culinary delight at Poets - Modern Cocktails and Kitchen, where a daily hot breakfast, lunch, and dinner are served.

Convenient Location for Exploring
Within a short walk from Mt Vernon Place Historic District, Basilica of the Assumption, and Charles Street, guests have easy access to shopping, dining, and iconic landmarks. Book your stay at Hotel Indigo Baltimore Downtown and discover the best of the city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 14 per day.

Location

Guest Reviews

9
Based on 927 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
A
Aliviah • couple • us
10
Amazing one night stay
Pros:

Wonderful customer service the bed was so comfortable that I don’t want to get out of bed; it was more comfortable than my own bed. I stayed at the Indigo for a conference and it was a perfect location

2026-04-25 • via Nuitee
J
Jason • couple • us
10
2026-04-24 • via Nuitee
A
Ana • solo_traveller • gb
10
Pros:

Comfy beds, beautiful and big bathrooms and very quiet rooms. Breakfast was outstanding. Lovely stay!

Cons:

The breakfast is not fully included in the room price even when it says 'breakfast included'. You will be asked to pay taxes ordering it.

2026-04-21 • via Nuitee
C
Christine • solo_traveller • us
10
2026-04-21 • via Nuitee
C
Christopher • couple • us
9
I knew it was a nice hotel but it exceeded my expectations
Pros:

The location and the cleanliness

Cons:

The historic architecture of the building and surrounding area

2026-04-21 • via Nuitee
M
MikeM01001 • NONE
10
Great place to stay
Pros:

This was a health trip as we were visiting Johns Hopkins. Everything was nice and comfortable. Every staff member was friendly and accommodating.

2026-04-20 • via Tripadvisor
J
jocelynb340 • NONE
8
Staff were amazing!
Pros:

The room was good though a full length mirror and tissues in the upstairs loft would have been great addition to keep from having to go all the way up and down the stairs to the bathroom. Other than that the room was good, bed was conformable, and shower pressure was great.

The highlight was the staff, from Shamea & Rochelle to Carlton, they were so accommodating, personable, and really just wonderfully authentic which really added to our overall experience!

2026-04-19 • via Tripadvisor
P
PennyB2001 • NONE • Graysville, Pennsylvania
10
Thanks for a great stay!
Pros:

Hotel was nice and clean! All the staff was nice and professional and very helpful! Thank you for a great stay! Valet parking was very helpful! Especially to a person that wasn’t familiar with driving in Baltimore traffic!

2026-04-16 • via Tripadvisor
7
757Esi • NONE • Williamsburg, Virginia
10
Very nice stay
Pros:

Friendly staff, clean room, nice valet, couldn’t ask for more! Breakfast was yummy and cheap enough to make worthwhile

2026-04-15 • via Tripadvisor
J
James • family_with_children • us
9
Family friendly clean hotel in a great historic neighborhood, couldn't ask for more at the price.
Pros:

The hotel staff was beyond lovely. I felt like they all cared about us, we felt very much at home. Kim at the front desk could not have been more helpful. The hotel bar/restaurant POETS is lovely. The atmosphere and food was delicious, great cocktail menu too. It was extra special that one night they had a jazz trio.

Cons:

The cost of the valet was a bit high.

2026-04-14 • via Nuitee
R
RoryR • family_with_children • gb
6
Improvements required
Pros:

Good Location, Clean , most of the staff were friendly.

Cons:

Rooms were tired and lacked storage space . Requesting simple things like extra coathangers seemed to cause a major challenge. We were always one of the first people down for breakfast and yet still you ran out of or did not have simple items that were stated on the menu..( bananas as an example).. you need to do better for prices you are charging.

2026-04-13 • via Nuitee
C
counselortravels • Business
8
Quick overnight
Pros:

Clean, centrally located, street parking and garage available. Unfriendly night receptionist. I asked if parking outside by the parking meter was OK and she said it was reserved for the valet. It is public paid parking, not owned by the hotel. She activo told me to move the car to the garage across the street. Boo.

2026-04-12 • via Tripadvisor
A
Andreas Ulrich • family_with_children • de
9
Pros:

Sehr geräumiges Zimmer, angenehm viel Platz. Das dazu gehörige Restaurant bot eine gute Auswahl und Qualität, auch sein Frühstück konnte man hier wirklich genießen, entspannte Atmosphäre. Das Personal war äußerst hilfsbereit, von der Rezeption bis zu den Fahrzeugparkern.

Cons:

Schade, dass sich die Fenster nicht öffnen ließen. Die Matratzen waren für unseren Geschmack ein wenig zu weich. Baltimore als Stadt hat interessante Anlaufpunkte zu bieten, wenngleich einem des Öfteren ärmlich aussehende Menschen begegnen.

2026-04-12 • via Nuitee
L
Lynnette • couple • us
10
Great place to stay.
Pros:

The property is great love the location the staff is awesome every time I go and it’s always nice clean peaceful.

Cons:

I can’t say because I loved everything.

2026-04-10 • via Nuitee
E
Expedition288132 • NONE
10
Nice, clean, good value
Pros:

Happy with the stay for me and my daughter while visiting Baltimore for 2 nights. It’s an easy 15 min to the waterfront by car and parking across the street costs $15 a night if you don’t want to park on the street. I don’t know how walkable it is because we drove everywhere. Room was updated and had a nice view of the cathedral and the western skyline. Quiet floor, comfortable bed, and pleasant staff. I would gladly stay here again.

2026-04-09 • via Tripadvisor
K
Kelly • family_with_children • us
10
Beautiful hotel with friendly staff
Pros:

The property was well kept and adorable

2026-04-09 • via Nuitee
M
moana08 • NONE • Grand Rapids, Kent County, Michigan
6
Okay in every way
Pros:

Building is beautiful. Staff is meh. Rooms lack storage due to poor design choices. Bathroom should have a towel bar somewhere. Housekeeping came really late (after 3pm) so we ended up not getting house cleaning.

2026-04-08 • via Tripadvisor
G
Gideon • extended_group • us
10
2026-04-08 • via Nuitee
L
LIMENG • couple • us
10
2026-04-08 • via Nuitee
L
LBJ914 • NONE • Baltimore, Maryland
10
Spring Break Staycation
Pros:

With flying being slightly uncertain in the world’s current climate, I was able to make alternate plans fast and make the best of Spring Break. The location was clean, quiet, and peaceful the entire time. The staff were very accommodating and kind. They even allowed us a tour of the rooms designed like lofts! The restaurant staff, specifically Alicia welcomed us with the most warming smile and provided amazing service. The food was amazing, the bed was comfortable and the corner views of the city was so gorgeous that you can see the sunset from the large windows. I’ll definitely be back for a stay and even recommend Hotel Indigo to colleagues, family and friends.

2026-04-05 • via Tripadvisor