Hotel Indigo Baltimore Downtown by IHG

Hotels
•
Hotel Indigo
9 (869 reviews)
24 W Franklin Street , Baltimore , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Good location
Cons:
Rooms looking dated
Lack of in/out privileges for parking

Categories

Cleanliness
9.25
Rooms were clean and well-kept, contributing to a pleasant experience.
Service
9.75
Staff is exceptionally warm, welcoming, and attentive. Guests frequently mention the outstanding personnel.
Location
9.25
Great location, convenient for various activities.
Room Quality
8.75
Rooms are overall comfortable but showing signs of aging in decor.
Amenities
8.25
Amenities are generally as described, but there were issues with parking fees.
Value for Money
8.75
Fair pricing relative to service and comfort provided.
Food and Beverage
8.75
Restaurant meals received mixed reviews, but overall decent quality noted.
Overall Experience
9.25
Guests had a very positive experience, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:17

Property Description

Historic Charm and Modern Comforts
Located in the heart of Baltimore, Hotel Indigo Baltimore Downtown offers a unique blend of historic charm and modern comforts. Originally the city’s YMCA, this 1907 building now houses stylish rooms equipped with free Wi-Fi, coffee makers, and cable TV.

Dining Experience at Poets - Modern Cocktails and Kitchen
Guests can indulge in a culinary delight at Poets - Modern Cocktails and Kitchen, where a daily hot breakfast, lunch, and dinner are served.

Convenient Location for Exploring
Within a short walk from Mt Vernon Place Historic District, Basilica of the Assumption, and Charles Street, guests have easy access to shopping, dining, and iconic landmarks. Book your stay at Hotel Indigo Baltimore Downtown and discover the best of the city.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Guests under 21 years old can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 14 per day.

Location

Guest Reviews

9
Based on 869 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
P
paola • solo_traveller • it
6
Pros:

facilità a raggiungerlo con i mezzi pubblici

Cons:

lo stato del tappeto sotto il letto era discutibile così come il copriletto che era macchiato. La posizione centrale ha i suoi pregi per la vicinanza al museo walters ma non è servita da caffè o altro quindi ci si ritrova a dover fare colazione in hotel

2026-02-09 • via Nuitee
A
ARIANA • couple • us
4
2026-01-28 • via Nuitee
C
Cherrena • couple • us
10
I had amazing experience!!
Pros:

The staff was very helpful and wonderful!!

Cons:

Very beautiful artwork

2026-01-28 • via Nuitee
L
L.C.KING • solo_traveller • us
9
2026-01-27 • via Nuitee
M
Monae • solo_traveller • us
10
2026-01-27 • via Nuitee
C
corio2026 • Family
10
Lovely stay
Pros:

Omg my stay was amazing everyone treated me like family! Alicia the server for breakfast and Dakota and ty at the desk. Me and my family will definitely be back.

2026-01-24 • via Tripadvisor
C
Cox • couple • us
10
Great vibe to this hotel and comfortable in every way.
Pros:

Great location, bar/restaurant and staff.

Cons:

No critical remarks.

2026-01-24 • via Nuitee
D
Duane • family_with_children • us
10
Pros:

Everything

Cons:

NA

2026-01-22 • via Nuitee
C
Casey • couple • us
10
2026-01-20 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-01-20 • via Nuitee
J
Jennings • couple • us
10
2026-01-20 • via Nuitee
T
Tymeah • couple • us
1
Couldn’t even stay the full stay due to being uncomfortable
Pros:

Location

Cons:

Itchy from bedsheets. Left at 2 am we were so uncomfortable.

2026-01-19 • via Nuitee
J
Johnathan • solo_traveller • us
10
2026-01-19 • via Nuitee
E
Emily • couple • us
9
2026-01-19 • via Nuitee
C
Claire • extended_group • us
4
Pros:

Everyone who worked at the hotel was very friendly and professional. The location was convenient for walking to restaurants, the symphony hall, art museum, etc.

Cons:

Overall, we were surprised that it was not a comfortable stay given the price and the overall good ratings here and on other websites. The problems were related to the structure of the building what felt like surprisingly low quality/worn out furniture and products. There was not good noise insulation, so we heard banging and loud noises from other parts of the building all through the night, making it difficult to sleep. The curtains were not as dark as usual hotel blackout curtains and there was a large gap around the room door. Many of the power outlets in the room did not work (like the ones that are built into the furniture didn't actually have power). The water pressure was weak. The building didn't have good ventilation and there were many stains on the hallway carpets. There was a very strong smell throughout the building, kind of like a strong cleaning agent used to mask a bad smell.

2026-01-19 • via Nuitee
S
Sadiq • couple • us
10
Nice place good location
Pros:

Clean

Cons:

N/A

2026-01-19 • via Nuitee
D
Deliana • extended_group • us
8
Lovely little hotel, close to Penn Station and central to sites. Comfortable rooms and warm staff.
Pros:

breakfast was good. Not many small options, oatmeal only came with bananas but the coffee was good!

Cons:

The rooms have coffee makers but no creamer or sugar. there is no luggage holder to place your suitcase and there is not a single bar or hook in the bathroom to deal with the towels

2026-01-19 • via Nuitee
W
Wendy • family_with_children • us
7
Pretty renovation, good breakfast but felt overpriced for location
Cons:

Expensive to park and little on street options. Across from large homeless population that felt less safe with my child walking to dinner at night. Also asked to use new credit card for room payment rather than the one used to hold the reservation. Just checked my bank account and they didn’t make the change.

2026-01-19 • via Nuitee
K
Kelly • family_with_children • us
9
2026-01-19 • via Nuitee
X
Xianwei • family_with_children • ca
1
Keep an eye on your credit card statement！
Pros:

The overall cleanliness and location were great.

Cons:

I booked a room through Booking that included breakfast, but upon arrival at the front desk, I was told it did not. Later, I discovered that my credit card was charged twice: one for the Booking package that included breakfast and the other for the hotel room alone (note that these were not pre-authorizations but actual charges). After reporting this to Booking’s customer service and submitting proof of the bank statement, I was told I’d receive a response within 48 hours. It’s now been a week with no progress or updates. Regardless of any misunderstandings or issues between Booking and the hotel, travelers should not be the ones to bear the cost. I hope I can receive a refund as soon as possible!

2026-01-19 • via Nuitee