Hotel Indigo Baltimore Downtown by IHG

Hotels
•
Hotel Indigo
8.7 (817 reviews)
24 W Franklin Street , Baltimore , US
+1 410-625-6200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Very friendly, accommodating staff
Clean and updated rooms (many reports)
Comfortable beds
On-site restaurant and lobby bar
Dog-friendly
Quiet rooms
Good location for stadium/events
Good value; many would stay again
Cons:
Neighborhood safety concerns / visible homelessness
Some rooms small
Noisy AC in at least one room
Slow breakfast service and restrictive breakfast voucher policy
Towel shortages/quality issues (one towel with holes)
Lack of complimentary water bottles
Occasional lack of response from hotel prior to arrival
Attractions/restaurants can be a long walk or require a drive

Categories

Cleanliness
7.8
Mixed cleanliness: several guests praised clean rooms while others reported dust, missing towels or towel quality issues and inconsistent housekeeping (one report of no trash bags).
Service
9.4
Consistently strong staff feedback — described as extremely pleasant, friendly and accommodating; front-desk staff (named Kim) highlighted positively despite a few isolated reports of rudeness.
Location
8.3
Location is convenient for some (close to stadium, good for certain events) but several guests noted the neighborhood felt unsafe at times and attractions/restaurants can be a 20+ minute walk or a drive away.
Room Quality
8.6
Rooms often described as comfortable and updated with good beds; negatives include small room sizes for some bookings, noisy AC in at least one room and an oddly placed bathroom in one unit.
Amenities
8.9
On-site amenities (restaurant, lobby bar, dog-friendly policy) were praised and convenient; some misses such as lack of complimentary water bottles and breakfast voucher limitations.
Value for Money
8.9
Generally seen as good value (explicit 'great value' comment and many would stay again) though some policies (breakfast vouchers) and service delays slightly reduced perceived value for a few guests.
Food and Beverage
8.8
Restaurant and on-property food received strong positive mentions for quality and convenience, but breakfast service was frequently slow and the voucher policy frustrated some guests.
Overall Experience
8.9
Overall positive stays with many guests saying they'd stay again; strong service and on-site dining offset issues like neighborhood concerns, occasional room/cleanliness problems and breakfast delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Historic Charm and Modern Comforts
Located in the heart of Baltimore, Hotel Indigo Baltimore Downtown offers a unique blend of historic charm and modern comforts. Originally the city’s YMCA, this 1907 building now houses stylish rooms equipped with free Wi-Fi, coffee makers, and cable TV.

Dining Experience at Poets - Modern Cocktails and Kitchen
Guests can indulge in a culinary delight at Poets - Modern Cocktails and Kitchen, where a daily hot breakfast, lunch, and dinner are served.

Convenient Location for Exploring
Within a short walk from Mt Vernon Place Historic District, Basilica of the Assumption, and Charles Street, guests have easy access to shopping, dining, and iconic landmarks. Book your stay at Hotel Indigo Baltimore Downtown and discover the best of the city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Location

Guest Reviews

8.7
Based on 817 reviews
Cleanliness: 7.8
Service: 9.4
Location: 8.3
Room Quality: 8.6
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.8
Overall Experience: 8.9
J
Joanna • solo_traveller • us
10
Pros:

Excellent a great place to stay would do it again

2026-10-13 • via Nuitee
C
Cameron • solo_traveller • cz
9
2026-10-11 • via Nuitee
A
Amber • couple • us
8
2026-10-08 • via Nuitee
M
Marcio • couple • br
9
2026-09-17 • via Nuitee
K
Kristen • extended_group • us
9
2026-09-10 • via Nuitee
H
Hinshaw • couple • us
10
2026-09-07 • via Nuitee
L
Lena • family_with_children • us
9
The staff were extremely pleasant and the rooms were clean.
Pros:

The staff were extremely nice and understanding of our situation with all the travel changes that unexpectedly happened. And the rooms were really clean and spacious.

Cons:

I didn't like that the trash cans didn't have any bags inside them, as all our previous hotel experience included them. It made cleaning up after ourselves a little harder.

2026-08-27 • via Nuitee
J
jingyu • solo_traveller • cn
10
2026-08-26 • via Nuitee
D
DJ • couple • us
10
Pros:

The staff were super friendly and personal.

Cons:

Not the property’s fault but there are a lot of homeless people living around the hotel.

2026-08-26 • via Nuitee
L
leakat • solo_traveller • us
10
2026-08-25 • via Nuitee
S
Stephanie • couple • us
9
Great value in Baltimore
Pros:

Very friendly staff with nice lobby bar and restaurant. Room was extremely quiet. Dog friendly.

Cons:

Attractions and restaurants were a 20+ minute walk

2026-08-23 • via Nuitee
N
Nancy • extended_group • us
9
Excellent hotel in a neighborhood that still needs work.
Pros:

The hotel was lovely & the staff was wonderful.

Cons:

The neighborhood didn't seem 100% safe.
It is in a neighborhood that is not yet amazing. There was a homeless shelter across the street & sometimes people were sitting or lying on the sidewalk.

2026-08-20 • via Nuitee
F
Filmore • family_with_children • us
10
2026-08-19 • via Nuitee
P
Pringle • extended_group • us
10
2026-08-18 • via Nuitee
S
Sabrinah • couple • us
8
2026-08-17 • via Nuitee
S
Sarah • couple • gb
7
2026-08-17 • via Nuitee
M
Madonna Louise • couple • us
10
2026-08-16 • via Nuitee
D
DeVante • couple • us
10
2026-08-16 • via Nuitee
J
Joseph • family_with_children • us
9
2026-08-15 • via Nuitee
G
garland • couple • us
10
Marvelous
2026-08-10 • via Nuitee