Hotel Indigo Baltimore Downtown by IHG

Hotels
•
Hotel Indigo
9 (1021 reviews)
24 W Franklin Street , Baltimore , us
+1 410-625-6200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Friendly staff
Clean environment
Good location
Cons:
Rooms looking dated
Lack of in/out privileges for parking

Categories

Cleanliness
9.25
Rooms were clean and well-kept, contributing to a pleasant experience.
Service
9.75
Staff is exceptionally warm, welcoming, and attentive. Guests frequently mention the outstanding personnel.
Location
9.25
Great location, convenient for various activities.
Room Quality
8.75
Rooms are overall comfortable but showing signs of aging in decor.
Amenities
8.25
Amenities are generally as described, but there were issues with parking fees.
Value for Money
8.75
Fair pricing relative to service and comfort provided.
Food and Beverage
8.75
Restaurant meals received mixed reviews, but overall decent quality noted.
Overall Experience
9.25
Guests had a very positive experience, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:17

Property Description

Historic Charm and Modern Comforts
Located in the heart of Baltimore, Hotel Indigo Baltimore Downtown offers a unique blend of historic charm and modern comforts. Originally the city’s YMCA, this 1907 building now houses stylish rooms equipped with free Wi-Fi, coffee makers, and cable TV.

Dining Experience at Poets - Modern Cocktails and Kitchen
Guests can indulge in a culinary delight at Poets - Modern Cocktails and Kitchen, where a daily hot breakfast, lunch, and dinner are served.

Convenient Location for Exploring
Within a short walk from Mt Vernon Place Historic District, Basilica of the Assumption, and Charles Street, guests have easy access to shopping, dining, and iconic landmarks. Book your stay at Hotel Indigo Baltimore Downtown and discover the best of the city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BWI

Location

Guest Reviews

9
Based on 1021 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
L
Lena • family_with_children • us
9
The staff were extremely pleasant and the rooms were clean.
Pros:

The staff were extremely nice and understanding of our situation with all the travel changes that unexpectedly happened. And the rooms were really clean and spacious.

Cons:

I didn't like that the trash cans didn't have any bags inside them, as all our previous hotel experience included them. It made cleaning up after ourselves a little harder.

2026-08-27 • via Nuitee
D
DJ • couple • us
10
Pros:

The staff were super friendly and personal.

Cons:

Not the property’s fault but there are a lot of homeless people living around the hotel.

2026-08-26 • via Nuitee
J
jingyu • solo_traveller • cn
10
2026-08-26 • via Nuitee
L
leakat • solo_traveller • us
10
2026-08-25 • via Nuitee
S
Stephanie • couple • us
9
Great value in Baltimore
Pros:

Very friendly staff with nice lobby bar and restaurant. Room was extremely quiet. Dog friendly.

Cons:

Attractions and restaurants were a 20+ minute walk

2026-08-23 • via Nuitee
N
Nancy • extended_group • us
9
Excellent hotel in a neighborhood that still needs work.
Pros:

The hotel was lovely & the staff was wonderful.

Cons:

The neighborhood didn't seem 100% safe.
It is in a neighborhood that is not yet amazing. There was a homeless shelter across the street & sometimes people were sitting or lying on the sidewalk.

2026-08-20 • via Nuitee
F
Filmore • family_with_children • us
10
2026-08-19 • via Nuitee
P
Pringle • extended_group • us
10
2026-08-18 • via Nuitee
S
Sarah • couple • gb
7
2026-08-17 • via Nuitee
S
Sabrinah • couple • us
8
2026-08-17 • via Nuitee
M
Madonna Louise • couple • us
10
2026-08-16 • via Nuitee
D
DeVante • couple • us
10
2026-08-16 • via Nuitee
J
Joseph • family_with_children • us
9
2026-08-15 • via Nuitee
G
garland • couple • us
10
Marvelous
2026-08-10 • via Nuitee
H
Harmony • extended_group • us
6
I’ve been in 5* indigo hotels around the world and they were amazing. This one in Baltimore has 4* but wouldn’t go there
Pros:

Spacious room, comfortable queen beds which fit 2 people, breakfast was decent.

Cons:

Noisy AC, the room wasn’t really clean with some dust here and there. We were 3 people and they gave only 2 sets of towels, when asked for third set, it came but shower towel had holes. Breakfast policy about having only 2 vouchers per room is ridiculous. No water bottles were given to us as complimentary gift while the Holiday Inn Express gives them - this is disappointing for a 4* hotel.

2026-08-09 • via Nuitee
R
Rodrigo • couple • us
7
Good location, ok hotel
Cons:

We literally got the smallest room in the hotel. I sent 2 messages to the hotel via booking but never received a response

2026-08-09 • via Nuitee
S
Sabrina • couple • us
8
All in all it was a good stay. I would stay there again.
Pros:

It has a history look.

Cons:

We eat breakfast in the restaurant in the hotel and the wait was really long to get our food. That needs some improvement

2026-08-08 • via Nuitee
L
Linda • solo_traveller • us
8
It was good except for a $5.88 charge added for a purchase that I don't understand
2026-08-06 • via Nuitee
V
Vincent • couple • us
9
Excellent staff and delicious restaurant with a comfortable bed
Pros:

Staff was great and having convenient and delicious food available was great for a bad weather night and the departing morning

Cons:

A lot of the tourist attractions were a drive away so location-wise wasn’t great with needing to use a Lyft ride 10+ minutes away

2026-08-06 • via Nuitee
K
Kyle • family_with_children • us
9
Carlton, one of the Bellhops was the nicest and most helpful gentleman we’ve dealt with in a long time. Kind staff like
2026-08-03 • via Nuitee