ES Park 10

They did not have a reservation for us. They turned us away and were not nice about it.

This "Hyatt" location shut down while we still were there. On the second fmday there, We left for the day and came back to everything gone. Anything that said Hyatt had been removed from rooms (Shampoo, conditioner, body wash, etc.) Without notice. The front desk didnt have much information and advise to speak to the manager on Monday, all this happened Friday night. Just a terrible experience.

This property is no longer a part of the Hyatt network. This was not disclosed to us until it eas time to check in and the front desk agent told me she had to remake my reservation. The rooms listed in site are also not correct. My reservation was for a two bedroom suite but i was informed that those tooms no longer exsit and haven't for over 3 years.

The staff was friendly and helped in the best ways they could. The lack of communication was the most unerving part of my visit.

Front desk/manager she is very rude. If she doesn't likes her job she need to go and find another one. Our check in was terrible she didnt wanted to help because my husband doesnt know english. I called if he could of stayed 2 more nights she didnt wanted to give me information she hangs up i called back i told her i was not finished talking and she replies with well I'm done talking to you. Never again will i come and stay there. SHE VERY UNPROFESSIONAL MANAGER

Reserved 3 nights on orbitz. Went to check in and was told only 1 night was available due to over booking. Orbitz charged me for 3 nights and have yet to receive my credit for 2 nights that was denied.

I was not allowed to check in. I was told at the last minute the the hotel was overbooked.
This is so upsetting. I paid when I reserved to avoid these types of problems.

Requesting a full refund!

A few things to be aware. This property has no rooms with two beds on site, though the website allows booking for such. The bar is there but not open. The outside seating area is VERY noisy. The fan in our bathroom had no switch to turn off and was pretty loud. Beyond that it was a relatively good stay. The breakfast was good with an omelet bar! The room was clean and comfortable. The staff was kind and very accommodating. Would stay again, but the website needs to be updated for accuracy for offerings.

Staff was friendly during breakfast hours.
Reception was hopeless, not able to figure out the booking between expedia and hyatt. Expedia did a terrible job not booking 2 rooms, and me arriving at the property around 1 am to find, I only have 1 room.

Smells like mold

Let me start by saying this place looks dirty/run down from the outside. I booked this room at 8am morning of check in after most of the city lost power due to passing storms. I called the hotel at 2 to confirm my reservation, & see if the room would be ready early. I was told it wasn't ready, which was fine, confirmed reservation. Get to hotel at 3:45 their are 8 guests in the lobby waiting to check in. Rooms are still not ready, I'm told give them 20mins. 45mins later they start checking in guests. When they get to me I'm told sorry your room isn't available. The manager told me some of their guests that were scheduled to leave that morning decided to stay, which is why they didn't have a room for me. I was offered a room with 1 bed. If it would have just been for myself that would be fine, but it was for my family of 5. When I said that wouldn't workd, she did "I'm sure you can understand". I told her I absolutely did not! When those guest that were scheduled to leave said they wanted to extend their start they should have been told I'm sorry but the room is not available we are completely booked. Then those guests would have had time to make other arrangements. When I told the manager that, she told me she wasn't going to go back and forth with me and that my room reservation had been canceled and I would be refunded. Management waited until 4:45pm to tell me I didn't have a room. All the hotel within 100 miles were completely booked.

The pool area was disgusting. The furniture was broken. Our room smelled musty and like smoke. The food was medium. However the staff was pleasant. The entire facility was very dated I would never stay there again.

Very respectful staff!! Friendly staff!! Room was spacious and clean! I will definitely revisit this hotel 👍👍👍👍👍

The room is very comfortable and I love it has multiple mirrors

AC doesn't work

The place is extremely run down. Walls, carpets, elevators...its all very worn and stained and breaking. The lobby smelled like pee and hospital. The hallways are dark and musty. The elevator creaks and is all dirty. The bathrooms had alot of soap scum stains and black build up in the shower tile. The mirror frames were peeling and falling apart. The beds were okay. We were able to sleep fine but they were small and lumpy. The outdoor area has not been kept and was covered in debris.

MaryAnn, desk clerk was very friendly, informative of accommodations. Breakfast was great to start day, Omelets made fresh. However, the hotel keycard system desperately needs resolving, frustrating. Whenever returning to room the room keycards would not work. Each time had to go back to front desk [which was in different Bldg across courtyard] for new room cards, final day the afternoon clerk came up to room with new keys, and had problem herself. Very inconvenient experience.

Reasonable place to stay for a room and kitchenette. It served fine for my one night there. I will consider it when back here again, particularly for longer stays.

Staff was friendly and courteous. We felt taken care of. Clean property great location. We will be back again.

Well stay was great, breakfast was okay. Omelet station is a great ideal. But if i didnt stay there couple nights i wouldve been disappointed with breakfast. They had chicken nuggets for it meat options. Very disappointed. But other than that room was wonderful. Oh yeah need to get there business center in better condition. Printer wasnt working and internet was slow.

Property looking a little worse for wear. Room was fine, spacious. Kitchen was good. Carpet seemed old and the room smelled like smoke. Bed was comfy. All around ok