Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location and outstanding views
Friendly and helpful staff (several mentions)
Delicious and varied breakfast/food
Family-friendly facilities: kids club, game room, spa
Modern, spacious rooms and terraces
Generally clean (reported by some guests)
Cons:
Value for money considered poor by multiple guests
Poor maintenance: loose/broken tiles, damaged pool area, messy private beach
Service inconsistency (refused requests, misinfo about breakfast time)
Room issues: broken doorknob, limited electrical plugs, occasional warm AC
Rooftop restaurant not fully operational; beach umbrella maintenance needed

Categories

Cleanliness
7.8
Mixed signals: some guests called the hotel 'super clean' while others reported loose/broken tiles in rooms, a poorly maintained beach/pool area and occasional housekeeping shortfalls (missing hand towels).
Service
9.2
Generally praised: multiple comments about very friendly and helpful staff (notably Regina at reception) and accommodation of dietary/health needs; isolated reports of unhelpful responses (refused extra blanket, inconsistent information).
Location
9
Strong positive: many guests praised the location and views (sea and greenery, volcano view); some noted it is secluded/far which can be positive or negative depending on preference.
Room Quality
7.6
Mixed: rooms described as modern, spacious with terraces, but reports of broken doorknob, only one electrical plug, limited towels, occasional warm AC and damaged/loose tiles.
Amenities
8.2
Mixed amenities: spa, kids club and game room praised; however beach pool, pool tiles and beach area maintenance were repeatedly criticized; rooftop restaurant sometimes not fully operational.
Value for Money
6.8
Negative sentiment: multiple guests felt the price was too high for the experience and maintenance issues, explicitly stating poor value given the rate.
Food and Beverage
9
Positive: breakfast described as varied and delicious, several mentions of very good restaurant and tasty food; limited issues such as rooftop menu not fully available (drinks only).
Overall Experience
9.6
Overall positive stays for many guests thanks to views, friendly staff and family-friendly facilities, though some maintenance and service inconsistencies did temper experiences for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 22:55

Property Description

Luxurious 4-Star Beachfront Retreat

Outdoor Pool and Kids' Club: Enjoy a refreshing dip in the outdoor swimming pool or relax at the garden while the kids have a blast at the kids' club and playground.

Well-Appointed Rooms and Dining: Indulge in comfort with air-conditioned rooms featuring modern amenities. Choose from a variety of dining options including British, Indian, and Indonesian cuisine with special dietary requests catered to.

Entertainment and Convenience: Have a fun game of billiards or stay connected with free WiFi. Need to explore? Opt for car hire and let the friendly staff assist you with local tips.

Experience luxury and relaxation at Novus Jiva Anyer - book your stay now for an unforgettable beachfront getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

Cleanliness: 7.8
Service: 9.2
Location: 9
Room Quality: 7.6
Amenities: 8.2
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 9.6
G
Gerrit • family_with_children • de
8
Sehr gute Preis Leistung.
Pros:

Die Lage und das sehr gute Frühstücksbuffet

Cons:

Die Anlage und Zimmer sind schon ein bisschen verlebt.

2026-08-29 • via Nuitee
P
Prawoto • solo_traveller • id
9
Please more clean and comfortable sea shore
Pros:

The view

Cons:

The sea shore too bad

2026-08-28 • via Nuitee
R
Rene • family_with_children • gb
8
Beautiful hotel in a remote area of Anyer. Very good spot for a relaxed getaway.
Pros:

The friendliness of the staff was outstanding, nothing was too much trouble for them. Specially the pool attendant Sugan. He really went out of his way for us to feel welcomed. It felt as if we had a private swimming pool. The range of food at breakfast was also good. The surrounding area of the hotel is very well taken care off.

Cons:

Some of the overall cleanliness or maintenance in some parts of the hotel let it down. The shower head was loose and kept falling forward, making it uncomfortable to use. The area behind the headboard on the bed had quite a lot of dust trapped behind it, and the tap on the bathtub was also loose and wonky. They should all ideally be replaced. Also, the downstairs pool by the beach was looking a bit tired with some tiles missing on the outside wall. Refreshment options buy the beach were also very limited, or not advertised as much as they could have been. The location can also feel quite remote from anywhere else, so not much to do apart from spending time at the Hotel, which didn't include too many activities, only one of two nights of the week.

2026-08-25 • via Nuitee
S
Stephanie • family_with_children • de
10
2026-08-24 • via Nuitee
V
Vania • family_with_children • nl
10
A sanctuary in Anyer
Pros:

Room, atmosphere, the pool, breakfast. Basically everything!

Cons:

N/A

2026-08-10 • via Nuitee
N
Naoki • solo_traveller • jp
8
2026-08-09 • via Nuitee
N
Nico • solo_traveller • nl
9
Pros:

Ruime kamers, genoeg keuze bij het ontbijt

Cons:

Niets

2026-08-02 • via Nuitee
N
Nindya Rachmawati • solo_traveller • no
10
Pros:

Clean. Big rooms. Friendly staff.

Nice beach club vibe.

Jungle pool.

Cons:

The ala carte menu is not available until 11.00 am. It's a bit of a let down when you need coffee by the pool in the morning.

2026-07-24 • via Nuitee
M
Marlina Moeljadi • family_with_children • id
8
Great hotel but minimum faciilities.
Pros:

Great rooms and brekfast.

Cons:

Pantai berkarang. Tidak bisa renang. Kolam renang kecil.

2026-07-19 • via Nuitee
N
Ni Made Arya • family_with_children • no
8
2026-07-11 • via Nuitee
S
Shakuntala • extended_group • id
8
Pros:

Location, super clean..

Cons:

Price could be little less for a place like Anyer

2026-06-18 • via Nuitee
E
Ed • solo_traveller • id
9
Good vibe, secluded
Pros:

The room, the view, the surrounding park
Breakfast menu is various and delicious

Cons:

The location is a bit far and secluded, but it can be a good thing depending on you preference.
In hot weather the AC were a bit warm for me

2026-06-14 • via Nuitee
F
Fenny • solo_traveller • id
10
Pros:

All

Cons:

None

2026-06-12 • via Nuitee
F
Ferawati • family_with_children • sg
6
Pros:

Room consider ok. can play at beach with shuttle

Cons:

The hotel was not very well maintained, and the overall service fell short of expectations. Staff were unwilling to provide an additional blanket upon request, which was disappointing. The doorknob in my room was broken, and basic amenities such as hand towels were not provided.

Considering the price paid, I do not feel the stay offered good value for money. There is definitely room for improvement in both maintenance and guest service.

2026-06-04 • via Nuitee
M
Miftah • family_with_children • id
10
2026-06-03 • via Nuitee
Y
yazeed • couple • sa
6
2026-05-29 • via Nuitee
A
Amalia • solo_traveller • id
9
Pros:

Frienlt staff and delicious foods

Cons:

Tidak ada petunjuk penggunaan coffee machine dan cara buka kunci pintu geser di balkon

2026-05-27 • via Nuitee
A
Alexander • solo_traveller • hk
8
Pros:

I liked it because I was expecting worse, the location is nice the hotel facilities are nice, the staff are very nice and friendly, except the beach pool and beach pool area. It look much better on the pictures but in reality the beach pool/area is crap!

Cons:

See above

2026-05-23 • via Nuitee
R
REMY • couple • my
6
All is there to make a nice stay, but some details can spoil everything
Pros:

- quite modern style and design, the rooms and terrasse are big, the room service is good quality
- beautiful view on the Vulcano and straight

Cons:

- you pay high price to get a terrasse but you can not smoke on it !
- only one electric plug for all the room ! only one towel for 2 persons, and they refuse to give more (based on a 200 EUR rate per night, and 5 stars classification)
- some of the staff can not inform properly (they told me that breakfast is until 12 am, but actually it was 10 when arrived in the restaurant)
- no indication where and how to go to the reception, when arrived (just guess that you have to park your car somewhere)

2026-05-18 • via Nuitee
M
MASAHIKO • family_with_children • id
8
2026-05-07 • via Nuitee