The York by Swiss-Belhotel International

Hotels
•
Swiss-Belhotel
8.4 (188 reviews)
5 York Street, Sydney, New South Wales, 2000 , Sydney , AU
61-2-9210 5000

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Kitchen amenities
Cons:
Cleanliness issues
Service inconsistencies
Outdated facilities

Categories

Cleanliness
7.39
Some guests reported untidiness and issues with vacuuming, affecting the cleanliness rating.
Service
9.16
Friendly staff reported, though service could have been more attentive as per feedback about check-in issues.
Location
9.4
Consistently praised for its proximity to transport and restaurants.
Room Quality
7.85
Rooms are spacious but noted as a bit dated and needing upgrades.
Amenities
8.38
Amenities such as the kitchen and laundry facilities appreciated, though some items were lacking.
Value for Money
8.34
Solid performance in value given the location, despite concerns over some outdated features.
Food and Beverage
7.89
Breakfast logistics caused confusion, affecting the overall food experience.
Overall Experience
8.76
While there were issues, the overall sentiment remains positive due to the location and spaciousness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:01

Property Description

Discover a luxurious escape in the heart of Sydney at The York by Swiss-Belhotel International, where comfort meets convenience.

Recreational Amenities
Unwind in style with an outdoor pool, hot tub, and sauna. Whether you prefer a refreshing swim or a relaxing soak, our extensive recreational facilities cater to your every need.

Dining Delights
Savor delicious bites at our snack bar/deli, and indulge in buffet breakfasts served daily from 7:00 AM to 10:00 AM. Enjoy a complimentary morning treat as you start your day right.

Comfort & Connectivity
Our 98 individually decorated guestrooms feature fully equipped kitchens, private balconies, and flat-screen televisions. Plus, stay connected with complimentary wireless internet access and convenient in-room amenities.

Embrace the quintessential Sydney experience and book your stay at The York today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SYD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 188 reviews
Cleanliness: 7.39
Service: 9.16
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 8.76
T
Tracy
10
Pros:

We loved the conscience of this hotel and 95% of the staff were incredible! Only issue was with a car for a night that ended up only being for a few hours! Staff went out of way to help fix and take care of issues- we blew the fuse and the dryer stopped working all fixed very quickly.

2025-10-13 • via Nuitee
A
Alistair
10
Pros:

I think we have stayed her before and will certainly do again.
Location is excellent just metres from Wynyard station and minutes from circular quay.
Plenty of eating opportunities close by including two just outside the front door..
Nice balcony as well.
Pleasant staff.
We didnt use the housekeeping service.
No breakfast but plenty of coffee places and convenience stores around.

2025-10-12 • via Nuitee
F
Farina
10
Pros:

Was really happy with the room we got

2025-10-12 • via Nuitee
T
Thomas
6
Pros:

We arranged to check in 30 mins earlier and then the room was not ready when we arrived, and then was still not ready when the original standard check in time arrived.

2025-10-12 • via Nuitee
A
Ann
2
Poor
Pros:

I went to check in after they told me there was balcony on booking. Now there wasn’t I’m chlostrophobic I didn’t check in

2025-10-11 • via Nuitee
M
Mauro • partner
6
Pros:

We weren't informed that the renovations happening outside of our 2 windows. Being on the 9th floor they wete using cranes and lifts passing our windows. Yes we could close the curtains, but being informed would be nice. Lots of screeming from the street, which you have no control of. In general place was nice. Regarding cleaning i would recommend the cleaners to open every cabinet and draw. (Box of condoms let in one of the cabinets, and empty bottle in the rubbish bin)...

2025-10-11 • via Nuitee
N
Naomi
8
Pros:

Easy to get to by train from the airport and a short walk.

2025-10-08 • via Nuitee
S
Stephen • partner
10
Pros:

Good location for easy walking to Circular Key and The Rocks. Very spacious apartment style hotel.

2025-10-08 • via Nuitee
K
Kit Man • partner
10
Pros:

The room is equipped with a washing machine and a dryer, and a small kitchen with a normal size fridge. The location is very convenient in all respects, transportation to the airport, dining, shopping and sightseeing. Breakfast is provided in the nearby Amora Hotel. I certainly will book it again on my next visit.

2025-10-07 • via Nuitee
B
Baker • family
6
Pros:

The room furniture is not clean and the room and bathroom are not clean. The soap and shampoo are very bad quality. Also one staff member in the reception who did not respect customer and informed me “that I don’t believe what you said “

2025-10-04 • via Nuitee
M
Margarita • partner
6
Pros:

Pleasant enough place to stay but on arrival there was no soap, no shower gel and had to ask a couple of times for these to be supplied. Then the tea was not restocked - perhaps little niggles but at the prices we were paying I don’t think we should have had to ask.

2025-10-04 • via Nuitee
J
Jordyn
6
Pros:

When I got there I found out the pool was closed- it would be very easy to let guests know this in advance as I would have booked somewhere else. Then they placed me in a room with scaffolding completely covering the balcony and there was a garbage bag under the bed. I called and complained about my room and they moved me (thank god) to a better room with a clear balcony. However, the staff that informed me that they felt bad for the other patrons since they are fully booked… And someone else will get my room with the obstructed balcony.
That room should be closed… I’m sure you make enough money with the prices you are charging. And again, no communication about this which to me is unacceptable. I would have absolutely stayed somewhere else if I would not have lost the entire cost of my stay. All could be avoided by an email.

2025-10-03 • via Nuitee
B
Brad • partner
10
Pros:

Pleasantly surprised by the room and location. View was nice and room was bigger than we thought. Only issue would maybe be the noise from outside

2025-09-28 • via Nuitee
M
MMHL
10
Pros:

Great location, friendly staff, highly recommended.

2025-09-24 • via Nuitee
T
Tracey Lea • partner
8
Pros:

Great location, close to the train line so we could get from and to the airport. In walking distance to Circular Quay, Darling Harbour and the city.
Bed was comfortable. Staff friendly.
Had everything we needed for our mini break. Would recommend this hotel.

2025-09-23 • via Nuitee
V
Verified traveler
4
Pros:

Apartment was not clean, mold on the window frames, hairs all over the bathroom, carpets, furnishings and windows were dirty. The windows were dreadful for a city centre hotel - sounded like they were fully open when closed. Wi-Fi was down, and the pool and spa was closed when we arrived, but no one bothered to let us know. We left after one night.

2025-09-21 • via Nuitee
R
Rosemarie
8
Pros:

Staff on the ball checking in. At the time no one around . When leaving a few days later reception was very busy. Staff up to the challenge, I was near end of line and out the door in minutes. No problems 😊

2025-09-20 • via Nuitee
H
Hanguang • partner
10
Pros:

Strongly recommend this hotel to anyone visiting Sydney, excellent location and very spacious rooms and great value!

2025-09-16 • via Nuitee
J
jenny • family
10
Pros:

It was in a good location. the size was great for a family of four with older kids. Great views and quiet.

2025-09-14 • via Nuitee
J
John
10
Pros:

Well located and great team at reception

2025-09-12 • via Nuitee