The Robert Towns

Hotels
7.8 (2337 reviews)
261 Stanley Street , Townsville , au

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2337 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
M
Min solo_traveller au
9
Pros:

都好

2026-07-18 via Nuitee
S
Stewart solo_traveller au
8
2026-07-18 via Nuitee
Y
yenda solo_traveller au
5
Good location, parking, clean and basic for a stopover
Pros:

Friendly, helpful and communicative staff, location to town, off street parking and pool area are the best features.

Cons:

This place would have been lovely in its heyday. Its clean, basic, though no niceties. In my room, things are broken, rusting and need replacing. There was ceiling and door rust, dirty broken windows and sills, the fridge is old, too small, broken, rusting, the door barely stayed closed, not defrosted therefore didn't stay cold and noisy as it was trying so hard to do its job. I closed one window and couldn't open it again and the one I could open had no security. The toaster blew the fuse and the replacement smelt of burning plastic. Although good shower, each time the hot water tap went on it had to be full-on to avoid the thumping sound not to mention the noise from plumbing in other units was invasive. There's no insulation against noise. Despite wearing earplugs you can hear everything next door and upstairs including barking dogs in the middle of the night was really unpleasant and annoying. If you intend to stay here ask for an upstairs room, away from the staircase, pet friendly rooms and the blaring outside lights.

2026-07-18 via Nuitee
G
gloria couple au
9
Pros:

Very helpful, specially when supposedly only one night stay, but end up staying 4 nights, on my husband medical brain emergency operation, they let me extend again, very grateful to this hotel.

2026-07-18 via Nuitee
S
Sarah solo_traveller au
5
2026-07-17 via Nuitee
J
Jim solo_traveller au
9
Excellent everything. Would stay again.
Pros:

All excellent. Couldn't fault it.

Cons:

Room on ground floor would have been easier on my dodgy knee.

2026-07-16 via Nuitee
A
Amy solo_traveller au
10
2026-07-15 via Nuitee
R
Ron solo_traveller au
9
2026-07-14 via Nuitee
K
Kay solo_traveller au
3
Not happy
Cons:

The freezer frozen up, all shelves missing in fridge,noisy tenants all hours of night above us,sink needs replacing yuk, shower screen needs replacing no way 4 star, want refund $500 ,price was way over top for the unit condition.No breakfast offered,nothing just a bed

2026-07-13 via Nuitee
R
Rebel solo_traveller au
9
Pros:

The staff

Cons:

The door had to be slammed to close - minor

2026-07-13 via Nuitee
T
Tanya couple au
9
2026-07-13 via Nuitee
M
Mark solo_traveller au
10
Good place to stay to watch the V8’s
Pros:

Friendly staff, clean and good location

2026-07-12 via Nuitee
S
Sariman solo_traveller au
10
Pros:

Awesome

Cons:

Nil

2026-07-11 via Nuitee
Y
Yukino solo_traveller au
10
2026-07-11 via Nuitee
M
Mary K couple au
10
2026-07-11 via Nuitee
C
Claudia family_with_children ch
9
Hat perfekt in unseren Roadtrip gepasst…
Pros:

Unkompliziert, einfach, sauber, gut für eine Nacht.

2026-07-11 via Nuitee
M
Mary K family_with_children au
10
2026-07-11 via Nuitee
G
George family_with_children au
7
2026-07-11 via Nuitee
M
Mary K couple au
10
2026-07-11 via Nuitee
L
Lisha family_with_children au
9
2026-07-10 via Nuitee