The Robert Towns

Hotels
7.8 (2132 reviews)
261 Stanley Street , Townsville , au

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2132 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
S
Sukardi • couple • au
10
I am comfortable
Pros:

The stuff very friendly and nice…the hotel very close to city

2026-02-12 • via Nuitee
M
Mary • family_with_children • au
10
Staff were fabulous and friendly- shout out to the beyond helpful beautiful Jess! Our stay was short and sweet! Great va
Pros:

I arrived late so I had to call staff to help me with late check in, they verified my booking and I got my key - process was quick! Facilities were basic and clean, room was cool on arrival, location was great and staff were friendly. The best part was that view - having a dip in their pool at night looking up to Cathedral and beautiful changing lights on the hillside. Will 100% be staying again when in Townsville!

Cons:

Netflix didn’t work in our room but the wifi did, so we just pulled it up on our laptops - not a huge issue. Watched the AO anyway!

2026-02-12 • via Nuitee
R
Richard • solo_traveller • au
10
Very comfortable and good street view.
Pros:

Pauline was very kind and helpful.
Room 7

Cons:

Room 8 children were yelling and screamimg, banging doors and dragging chairs.

2026-02-12 • via Nuitee
D
donaldson • family_with_children • au
9
2026-01-29 • via Nuitee
K
Kelly • solo_traveller • au
7
Easy access and comfortable.
Pros:

The cleanliness of the room.

Cons:

Not many power points to charge devices.

2026-01-27 • via Nuitee
T
troy • family_with_children • au
8
2026-01-27 • via Nuitee
R
Ralf • couple • au
6
2026-01-22 • via Nuitee
L
Laura • couple • au
9
Clean and great location
Pros:

Clean and great location.

Cons:

Having to request a hair dryer vs it being in the room. Having to pay for laundry

2026-01-22 • via Nuitee
C
CHEONG • family_with_children • sg
7
2026-01-20 • via Nuitee
D
Danielle • family_with_children • au
7
Pros:

Space in the room

Cons:

Ants in the bathroom and kitchenette and the aircon leaked water onto on of the single beds.

2026-01-20 • via Nuitee
R
Rena • couple • au
10
2026-01-20 • via Nuitee
J
Joel • solo_traveller • au
8
Simple easy
Pros:

Simple and easy stay

2026-01-20 • via Nuitee
A
Armando • family_with_children • au
7
2026-01-20 • via Nuitee
H
Howie • family_with_children • au
7
Pros:

Service was great 👍
Paid for what I needed and expected.

Cons:

didn't have any hot water

2026-01-20 • via Nuitee
P
Paul • couple • au
8
Comfortable
Pros:

Location

Cons:

All Okay

2026-01-20 • via Nuitee
A
Armando • family_with_children • au
7
Pros:

Perfect for the holiday relaxation

2026-01-20 • via Nuitee
G
Greg • couple • au
7
Pros:

Nice and roomy with heaps of space. Location was handy for city centre

Cons:

Facilities are very dated but functional

2026-01-19 • via Nuitee
D
Danielle • solo_traveller • au
4
Pros:

Availability

Cons:

Ants were in the kitchen and I left my dinner on the bench while I had a shower. Came out and they were all through it. Had to throw it all out.

2026-01-19 • via Nuitee
S
Suzie • solo_traveller • au
10
A great place to rest and relax after lots of driving.
Pros:

Clean, nice and pet friendly. The staff are great and Snowy and I really enjoyed our stay there again.

Cons:

Nothing

2026-01-19 • via Nuitee
T
Troy • family_with_children • au
8
Super easy, staff were super friendly
Pros:

Staff, location, ease

Cons:

could do with a facelift

2026-01-19 • via Nuitee