The Robert Towns

Hotels
7.8 (2168 reviews)
261 Stanley Street , Townsville , au

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 2168 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
P
Patrick • couple • nz
8
2026-03-27 • via Nuitee
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Sarah • family_with_children • au
8
2026-03-27 • via Nuitee
J
Jenni • couple • au
9
Great
Pros:

Great location, good price, quiet.

Cons:

Nothing to ‘not like’, but mentioned to staff on check out about light above TV with 2way switch not working properly, and opening washing up detergent to wash crockery, but no plug for the only ‘sink’ ie vanity basin.

2026-03-26 • via Nuitee
S
Smith • family_with_children • au
9
2026-03-25 • via Nuitee
J
Jodi • solo_traveller • au
8
Beautiful pool area to relax and unwind
Pros:

The pool area with bbq facilities were excellent. The bed was comfy the room was cool. It’s in a great location.

Cons:

My disappointment was that there was no breakfast available at all. No cafe or even a breakfast pack. Think they really need to have this as an option.

2026-03-25 • via Nuitee
M
MARION • couple • au
10
Definitely would stay again
Pros:

Easy walking distance to Cowboys Stadium. Receptionist was so lovely and welcoming.

Cons:

Nothing

2026-03-24 • via Nuitee
W
Wendy • family_with_children • au
8
2026-03-21 • via Nuitee
D
David • couple • au
10
2026-03-20 • via Nuitee
J
Jennifer • solo_traveller • au
8
2026-03-19 • via Nuitee
K
Kerrie-anne • family_with_children • au
10
2026-03-19 • via Nuitee
A
Allison • couple • au
8
2026-03-18 • via Nuitee
P
Paige • family_with_children • au
10
Pros:

I really liked the entire stay it was awesome and my son and dogs enjoy it. I also really liked the friendly and welcoming staff, I have bad social anxiety and sometimes I find it so hard and distressing to try and talk to people but you guys make it so easy for me to be able to chat and I am very appreciative of that.

Cons:

I didn't like that I had to leave. Lol

2026-03-17 • via Nuitee
K
Khrysilla • family_with_children • au
10
2026-03-15 • via Nuitee
N
Neil • solo_traveller • au
10
Great value, friendly staff. Cant recommend highly enough. Definitely stay there again.
Pros:

Close to city, clean, comfortable

Cons:

N/A

2026-03-13 • via Nuitee
Y
YelenaLat • family_with_children • nz
9
Pool is exceptional. Value for money.
Pros:

Pool is exceptional! Room is spacious and well equipped.

Cons:

We've been accommodated on the second floor and that wasn't very convenient.

2026-03-11 • via Nuitee
K
Kevin • family_with_children • au
6
2026-03-11 • via Nuitee
S
Saskia • family_with_children • ch
7
2026-03-10 • via Nuitee
R
Robert • solo_traveller • au
10
2026-03-05 • via Nuitee
D
Diana • couple • au
10
It was lovely to be able to bring our little girl with us
Pros:

Pet friendly is a +++ you have won us

2026-03-05 • via Nuitee
N
Natalie • couple • au
9
2026-03-05 • via Nuitee