The Robert Towns

Hotels
7.8 (2426 reviews)
261 Stanley Street , Townsville , AU
+61 7 4771 6900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.8
Based on 2426 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
M
Margaret • solo_traveller • au
6
2026-09-10 • via Nuitee
F
Fiona • extended_group • au
8
Attending an event at the stadium - great location
Pros:

Location - we were there for the Rugby event at the stadium. We also walked Castle Hill. I like the location and parking in front of your room if you can wing it, stay here often. We used the bbq beside the pool to make our own breakfast. The pool is great also. Sunsets are pretty nice too.

Cons:

The curtains at the front of the room were pretty gross, not sure if something was spilled on them but they were mouldy/dirty.

2026-09-09 • via Nuitee
S
Sue • solo_traveller • au
6
2026-09-08 • via Nuitee
D
Deanne • couple • au
2
Friendly staff,good location,condition of room amenities&appliances in need of replacement
Pros:

Front of house staff very friendly and helpful.
Location to city was good

Cons:

Condition of the amenities and appliances in the room need a major overhaul unfortunately. We stayed in one of the pet friendly rooms.

2026-09-08 • via Nuitee
V
Vítězslav • family_with_children • cz
8
Pros:

Ubytování podle očekávání.

2026-09-07 • via Nuitee
I
Ian • solo_traveller • au
7
2026-09-06 • via Nuitee
M
Margaret • solo_traveller • au
6
2026-09-06 • via Nuitee
J
Julia • solo_traveller • fi
10
Erittäin hyvä kokemus
Pros:

Niin ystävällinen palvelu!

Cons:

-

2026-09-05 • via Nuitee
E
Esther • couple • es
9
Todo perfecto
Pros:

La habitacion y la cama cómoda.

2026-09-04 • via Nuitee
E
Elisa-Marie • solo_traveller • de
7
2026-09-04 • via Nuitee
J
John • couple • au
8
Pros:

good pool, close to town centre

2026-09-04 • via Nuitee
D
Dr Gruff • solo_traveller • au
10
2026-09-03 • via Nuitee
T
Tramayne • couple • au
10
2026-09-02 • via Nuitee
M
Mikaela • couple • au
7
Fine for short stopover with pet!
Pros:

Friendly staff at Reception. Good location in CBD. Spacious room with TV. New kettle. Linen and supplied cups/plates seemingly clean.

Cons:

Acknowledging lack of pet friendly options - adequate for short-stopover. Had to walk outside of hotel complex and into vacant block next door to toilet dog - a bit scary at night. A bit of a disappointment in terms of cleanliness and general upkeep. Room floor felt dirty, almost slimey underfoot. Quickly marked the bottom of socks brown. Someone else's hair in shower soap holder on arrival. Lots of ants getting into our things left on benches! Room generally very aged - mainly cosmetic impact, remains functional. Bed sagging and unsupportive in places.

2026-09-02 • via Nuitee
O
Omar • extended_group • au
10
Great value for money, they're pool and BBQ area was awesome
Pros:

Staff were awesome, We had a trailer with us that we were worries about.
The staff went above and beyond, they allowed us to park it in the carpark and also lent us a tyre lock

Cons:

Nothing

2026-09-02 • via Nuitee
A
Allira • solo_traveller • au
10
Pros:

The staff were very friendly and helpful
The beds were so comfy.

Cons:

Nothing.

2026-09-01 • via Nuitee
K
King • solo_traveller • au
8
2026-08-31 • via Nuitee
M
Mia • family_with_children • au
10
excellent
Pros:

View

Cons:

No more

2026-08-31 • via Nuitee
K
King • solo_traveller • au
7
2026-08-31 • via Nuitee
T
Ta1986 • solo_traveller • au
9
Perfect for a staycation
Pros:

Easy check in and out.

Cons:

The bathroom wasn't overly clean.

2026-08-31 • via Nuitee