The Robert Towns

Hotels
7.8 (2426 reviews)
261 Stanley Street , Townsville , AU

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Aging facilities

Categories

Cleanliness
6.74
Clean but some reports of ants and shower issues.
Service
8.71
Staff is friendly and accommodating.
Location
8.75
Great location, close to strand and beach.
Room Quality
7.2
Rooms were clean but outdated in some cases.
Amenities
7.73
Pool area is nice, but some items need attention.
Value for Money
7.19
Considered expensive for the quality.
Food and Beverage
8.04
Basic coffee and tea provided, but no breakfast service.
Overall Experience
8.01
Overall positive experience despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Outdoor Swimming Pool:
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation and leisure during your stay.

Comfortable Rooms with Amenities:
Experience comfort at its best with air-conditioned rooms equipped with a minibar, tea/coffee making facilities, and ironing amenities. Each room also features a work desk and lounge area for your convenience.

Convenient Location and Family-Friendly Amenities:
Situated in a peaceful street near Townsville city centre, The Robert Towns provides easy access to popular attractions like The Strand and Magnetic Island Ferry Terminal. Families can make use of the children’s wading pool and outdoor dining area for quality time together.

Book your stay at The Robert Towns now for a memorable and enjoyable experience!

Important information:

Please note that there is a 3% charge when you pay with an American Express credit card or Union Pay and a 1.95% charge when you pay with any other credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.8
Based on 2426 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 8.04
Overall Experience: 8.01
R
Renee • couple • au
10
Clean, tidy and comfortable
Pros:

The pool and the BBQ area

Cons:

Nothing

2026-10-17 • via Nuitee
F
Franz • couple • de
9
2026-10-17 • via Nuitee
B
Brendon • couple • au
8
2026-10-17 • via Nuitee
A
Andrea • couple • de
8
2026-10-15 • via Nuitee
A
Anna • family_with_children • au
7
2026-10-15 • via Nuitee
M
Megan • couple • gb
10
We loved it
Pros:

Was the perfect place that we needed

Cons:

Nothing it was great

2026-10-15 • via Nuitee
P
Paul • couple • nz
8
Pros:

Clean and tidy

Cons:

Carrying suitcases up to the second level

2026-10-13 • via Nuitee
N
Nissa • solo_traveller • au
10
Family friendly options
Pros:

The friendly staff who let me check in really early with my baby. Good coffee and tea!
The space in the room was great, didn't have to sidestep the bed to get through!

Cons:

No face washers! But this seems to be a common thing now

2026-10-11 • via Nuitee
B
Bronwyn • family_with_children • au
8
Parking, pool, good location.
Pros:

Had parking, pool was clean and a good temperature.

Cons:

Was expecting 2 large beds but maybe I didn’t examine pictures enough.

2026-10-11 • via Nuitee
C
Christine • solo_traveller • au
10
2026-10-10 • via Nuitee
J
James • solo_traveller • au
8
Pros:

Location, on-site carpark that fits large 4x4.

Cons:

Garden beds waist space for carparks.

2026-10-09 • via Nuitee
C
Carlene • couple • au
10
Amazing!
Pros:

Room was clean and tidy, expectations were met with what we paid for. Definitely worth the price!
Staff was extremely accommodating with my late check in. Very friendly on check out too!
I am a returning customer and will be back purely because of the value for your money, location and cleanliness of facilities.

Cons:

N/A

2026-10-09 • via Nuitee
N
Norman • couple • au
9
Pros:

Close to city

2026-10-09 • via Nuitee
K
Kris • family_with_children • au
8
2026-10-09 • via Nuitee
E
Ebony • solo_traveller • au
10
Best pet friendly accommodation in Townsville
Pros:

The cleanliness

Cons:

Nothing, the property and staff are great

2026-10-08 • via Nuitee
G
greg • couple • au
9
2026-10-08 • via Nuitee
B
Ben • solo_traveller • au
10
2026-10-07 • via Nuitee
J
Joseph • couple • au
8
Pretty good would stay again
Pros:

Thought the lady at the front desk was very nice and helpful

Cons:

Little fridge

2026-09-18 • via Nuitee
L
Liz • couple • au
8
Pros:

Friendly helpful staff
Pet friendly

2026-09-18 • via Nuitee
K
Kendra • solo_traveller • au
5
Decent Place for a few nights on a budget
Pros:

The Receptionist was very welcoming and informative.

The hotel was within walking distance of shops and restaurant's.

The room was large for 2 people.

It was okay for a couple of nights

Cons:

The beds and pillows were soft and uncomfortable.

No separate sink to wash dishes

Google maps kept directing us the wrong way

2026-09-15 • via Nuitee