Quality Inn & Suites Indianapolis Northwest

Hotels
•
Quality Inn
5.1 (140 reviews)
5011 North Lafayette Road , Indianapolis , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Proximity to key landmarks
Refrigerator in the room
Decent workout room
Cons:
Dirty rooms and bedding
Poor service from staff
Lack of hot water
Limited or subpar amenities
Expensive for the quality provided
Cold breakfast and poor food quality
Safety and security concerns

Categories

Cleanliness
3
Reviews consistently highlighted cleanliness issues, including dirty rooms, bedding, and bathrooms.
Service
4
Guests reported rude and unhelpful staff members, along with issues related to check-in procedures.
Location
6.7
Mixed feedback on the location, with proximity to key landmarks being a positive aspect but concerns about the neighborhood.
Room Quality
4.2
Rooms were described as dirty, outdated, and lacking basic amenities like hot water and clean bedding.
Amenities
3.5
Limited or subpar amenities, including poor Wi-Fi signal, lackluster breakfast, and unclean workout rooms.
Value for Money
4
Many guests felt that the hotel did not provide value for the price paid, with issues related to room quality and services offered.
Food and Beverage
4.7
Complaints about cold breakfast, limited food options, and poor quality of continental meals.
Overall Experience
3.1
Guests overall had negative experiences, with complaints about cleanliness, service, amenities, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:00

Property Description

Convenient Location
Located less than four miles from the Indianapolis Motor Speedway, the Quality Inn & Suites hotel offers easy access to popular attractions like the Indianapolis International Airport and the Children's Museum of Indianapolis.

Amenities Galore
Enjoy complimentary continental breakfast, high-speed Internet access, newspapers, local calls, and parking. Business travelers will find our copy and fax services, banquet room, and meeting room convenient for their needs.

Comfortable Accommodations
Relax in spacious guest rooms equipped with coffee makers, work desks, and cable television. Don't forget to explore nearby restaurants, shops, and entertainment venues within walking distance.

Ready to experience comfort and convenience in Indianapolis? Book your stay at Quality Inn & Suites today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.1
Based on 140 reviews
Cleanliness: 3
Service: 4
Location: 6.7
Room Quality: 4.2
Amenities: 3.5
Value for Money: 4
Food and Beverage: 4.7
Overall Experience: 3.1
G
Geary • couple • us
1
2025-12-14 • via Nuitee
P
Payton • couple • us
10
2025-12-11 • via Nuitee
C
Carl • couple • us
10
2025-12-10 • via Nuitee
C
Courtney • family_with_children • us
7
2025-11-15 • via Nuitee
• couple • us
10
It was lovely.
Pros:

The breakfast offered was of excellent quality, and I was particularly fond of the hotel's location, as it was conveniently situated near the highway. Additionally, the staff members were exceptionally friendly. Should I visit the city again in the future, I would certainly consider staying at this hotel once more.

Cons:

I have no complaints.

2025-11-14 • via Nuitee
D
DomNesha • couple • us
10
2025-11-12 • via Nuitee
D
DomNesha • couple • us
10
2025-11-12 • via Nuitee
D
DomNesha • couple • us
10
Good Stay
Pros:

Friendly staff and breakfast

2025-11-12 • via Nuitee
E
Eric • family_with_children • us
2
Glad we got out of there!
Pros:

I liked that fact that we only stayed 1 night.

Cons:

1) TV reception Sucked. In our room, the football game we wanted to watch was not viewable as the reception kept going in & out and then freezing. Had to watch game on Lobby TV. 2) Breakfast sucked. In the lobby at 8:30 a.m, there were no eggs or sausage left & when I inquired I was told, "Sorry, that's all there is for today." 3) Hot water issues. Had to run the water for 15 minutes before it became tepid at best.

2025-11-12 • via Nuitee
M
Maria • couple • us
8
2025-11-10 • via Nuitee
T
Terry • couple • us
1
Looks like deferred maintenance is not being addressed staff did not seem interested in correcting our issues.location w
Pros:

Location

Cons:

Very poor condition, could not control temperature in the room,bathroom door was damaged, cable did not work and overall condition was very poor

2025-11-03 • via Nuitee
• couple • us
10
2025-11-03 • via Nuitee
J
Jocke • extended_group • se
4
Pros:

Ok

2025-10-30 • via Nuitee
P
Phyllis • couple • us
1
We left withing 15 minutes of being there. The clerk refunded out money.
Pros:

Nothing. The room was large. My toilet didn't flush, and my sister said her stool was ready to fall over!

Cons:

Bad location. Toilets didn't work. Bad location

2025-10-28 • via Nuitee
J
joseph • family_with_children • us
10
2025-10-28 • via Nuitee
A
Allen • solo_traveller • us
5
I have been staying at that hotel for over 30 years but hadn’t been there in about 10 or 15 years and when I pulled up,
Pros:

The location and the breakfast

Cons:

Hair in my bed two days in a row, the sink was leaking all over the top, the slide lock was about to fall off on the door, you have to hold the toilet down so that it will flush and lots of loose panels walking through the hallway feel like you walk in not on the floor, but some type of bouncy apparatus

2025-10-20 • via Nuitee
E
ernest • family
4
Pros:

The rugs looked like they never get cleaned . We had to change rooms because the A/C didn’t work. Those carpets were just as dirty. The Diir to the room did not work properly. There was taped note on the door that said it wasn’t working right. The locked door to the outside so no one could enter was just old plastic instead of glass.
Very poor conditions . The breakfast was good !

2025-10-08 • via Nuitee
E
Erwin
10
Pros:

Nice

2025-10-06 • via Nuitee
D
David
6
Pros:

Upon checking-in I was informed there was a problem with the cable srvice and so no television in the room. I was told there would be some sort of "adjustment" in my bill so will wait to see what that means.

2025-09-21 • via Nuitee
S
Shelly • family
2
Pros:

Property was awful had no hot water and they told us if we didn’t like it to check out and leave with no refund

2025-09-14 • via Nuitee