Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Good location
Cons:
Cleanliness issues
Small rooms
Limited nearby activities

Categories

Cleanliness
7.63
Some reviews indicated cleanliness issues, with particular mention of towels and room cleanliness.
Service
9.1
Multiple mentions of friendly and efficient staff, contributing to a positive experience.
Location
8.64
A number of reviews highlighted the excellent location of the hotel.
Room Quality
7.59
Some comments mentioned the rooms being small and in need of updates.
Amenities
8.12
Positive feedback on the amenities, although some noted that the wellness area was small.
Value for Money
8.08
The overall experience suggests good value, despite some concerns.
Food and Beverage
8.63
High praise for the quality and variety of food at both breakfast and dinner.
Overall Experience
8.6
Generally a very positive stay with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 10:07

Property Description

Mountain Views and Wellness Retreat

Located near Kronplatz mountain, Hotel Kristall offers a serene escape just steps away from Pfalzen’s town center. The hotel boasts a fully equipped wellness center and a restaurant serving delicious Tyrolean dishes on its terrace.

Relaxation and Recreation

The rooms at Hotel Kristall are elegantly furnished with balconies offering stunning mountain views. Guests can unwind in the sauna, Turkish bath, indoor pool, or hot tub in the garden. For fitness enthusiasts, there is a gym available as well.

Gastronomic Delights and Convenient Services

Indulge in a culinary journey at the hotel's restaurant, which serves both Tyrolean specialties and Italian cuisine. Enjoy BBQ evenings and afternoon buffets. Additionally, the hotel offers free ski storage, bike rental, and parking facilities for a hassle-free stay.

Experience the perfect blend of luxury and comfort at Hotel Kristall - Book your stay now!

Important information:

Please note that massages and beauty treatments are not included in the rate. These ones are not available at the weekends.

When traveling with pets, please note that an extra charge of 15 Euro per pet, per night applies. Please note that a maximum of 1 pet is allowed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.3
Based on 450 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.6
G
Giorgia • couple • it
10
2026-10-25 • via Nuitee
G
GAIA • couple • it
8
2026-10-22 • via Nuitee
T
Tuzzolino • extended_group • it
10
2026-10-20 • via Nuitee
A
Alex • solo_traveller • it
8
2026-10-19 • via Nuitee
G
Gaia • couple • it
9
2026-10-19 • via Nuitee
E
Enie • couple • de
6
Bis auf die oben erwähnten Punkte war es im großen und ganz in Ordnung.
Pros:

Das Zimmer war geräumig, hatte Rollläden die richtig abgedunkelt haben, sehr großer Pluspunkt

Cons:

Es gab zwar ein Wellnessbereich mit super viel Auswahl, aber der Whirlpool war sehr sehr kalt. Außerdem kam mehrmals morgens die Reinigungskraft rein vor Check-out der bis 10.30 Uhr war , das erste Mal morgens um 8 Uhr!!!, das ist sehr sehr störend wenn man sich gerade in Ruhe anziehen möchte und so einen großen Schreck kriegt.

2026-10-16 • via Nuitee
A
Armando • couple • it
10
2026-10-16 • via Nuitee
M
Maria • couple • at
8
Für die paar Tage war es gut
Pros:

Das Personal war unglaublich freundlich .
Das Frühstück und Abendessen war sehr gut

Cons:

Das Schwimmbad war im Keller

2026-10-14 • via Nuitee
P
Petra • extended_group • at
8
Sehr freundliches und hilfsbereites Personal
Pros:

Alle sehr freundlich

2026-10-14 • via Nuitee
S
Sanna • extended_group • de
8
Overall, a lovely hotel with a warm, personal atmosphere and genuinely wonderful staff. We would happily come back!
Pros:

We had a wonderful stay at this very nice, family-run hotel. The hotel is very clean, and the staff are absolutely amazing — friendly, attentive and always ready to help. The service was excellent throughout our stay. Our room was renovated and had plenty of space. The bed was very comfortable.

We also really enjoyed the food and drinks (half board). Everything was tasty and well prepared. We especially liked that at breakfast you could order coffee and have your eggs prepared just the way you like them — a small detail, but it made breakfast feel very special.

The location is great: within walking distance of the village, while Bruneck, Kronplatz and other surrounding attractions are just a short drive away.

Cons:

Some parts of the hotel, especially the basement area, feel a little old-fashioned and could benefit from some renovation. However, this did not take away from the overall positive experience.

2026-10-08 • via Nuitee
P
Pius • couple • ch
9
Grossartige Gastgeber, gemütliche Räumlichkeiten, vorzügliche und ruhige Lage, passendes Preisleistungsverhältnis
Pros:

Sehr freundliches Personal, das immer ein offenes Ohr hatte und auf unsere Wünsche einging, feines und reichliches Abendessen, grosse Auswahl beim Frühstück, sehr ruhige Lage, gemütlicher Wellness-Bereich

Cons:

Das Zimmer war bei unserer Ankunft nur oberflächlich geputzt (z.B. Hundehaare auf Bett, fehlende WC-Rolle)

2026-10-07 • via Nuitee
G
Gabriele • solo_traveller • it
8
Pros:

Personale molto gentile, colazione e cena ottime

2026-09-17 • via Nuitee
C
Cecilia • couple • it
7
Pros:

Colazione e e cena abbondante. Qualità ottima!

Cons:

Migliorerei i servizi dell'hotel come il servizio piscina e sauna.

2026-09-16 • via Nuitee
P
Polli • couple • de
9
Angenhem und unkompliziert.
Pros:

Sehr gutes Frühstück und schöne gemutliche Zimmer sowie großes Bad.

Cons:

Leider hat das Wlan nur teilweise im Zimemr funktioniert.

2026-09-15 • via Nuitee
E
Enrico • solo_traveller • de
8
2026-09-15 • via Nuitee
S
Stefania • solo_traveller • it
8
2026-09-13 • via Nuitee
D
Dfi • couple • it
9
rilassante e silenzioso
2026-09-10 • via Nuitee
F
FACCHIN • couple • it
8
2026-09-08 • via Nuitee
B
Bernocchi • solo_traveller • it
9
2026-09-06 • via Nuitee
G
Giuseppe • couple • it
9
2026-09-04 • via Nuitee