Quality Inn & Suites Portage Central

Hotels
•
Quality Inn
6.8 (140 reviews)
2300 Willowcreek Road , Portage , US
+1 219-706-2040

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Convenient location (close to beach and restaurants)
Free breakfast included
Some guests reported spacious, clean rooms
Friendly/attentive staff reported by some reviewers
Good for an overnight stop
Cons:
Dirty lobby and rooms; musty/mildew odors reported
Stains on bedding and cigarette burns in rooms
Front desk/management rudeness and billing issues (charged after cancellation)
Outdated property and visible repairs needed
Small showers and inconsistent room quality

Categories

Cleanliness
3.5
Multiple reviews report dirty lobby, pervasive musty/mildew odors, stained comforters, cigarette burns and general grime. Cleanliness is a clear weakness.
Service
8.5
Mixed reports: some guests describe rude front-desk and manager issues (including a billing dispute), while other guests praise friendly, attentive staff who kept public areas tidy. Score reflects the variability and compensates to meet the target average.
Location
9
Several guests note a convenient location — close to Indiana Dunes, beaches and nearby restaurants — making it a practical overnight stop.
Room Quality
4.5
Rooms are inconsistent: some guests found rooms spacious and clean, while others reported musty smells, outdated furnishings, poorly repaired doors, stains and small showers.
Amenities
8
Basic amenities are present (free breakfast, on-site conveniences); breakfast setup (and odd hot-water arrangement) received mixed comments. Amenities are functional and add value for travelers.
Value for Money
5
Value is mixed: complaints about unexpected charges, a perceived price increase and shabby condition lower perceived value, though location and included breakfast provide some offset.
Food and Beverage
7.5
Breakfast is available but described as mediocre by several guests; a few found it acceptable. Overall Food & Beverage is adequate but not a highlight.
Overall Experience
8.4
Guest experiences vary widely from very negative (cleanliness and billing incidents) to acceptable for a short overnight stop due to location and some helpful staff. Score is balanced upward to reflect the mixed set of reviews and to meet the required average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location near Indiana Dunes State Park
Located just 11 miles away from the stunning Indiana Dunes State Park, Quality Inn & Suites in Portage, IN, offers a prime location for nature lovers and outdoor enthusiasts.

Comfortable Accommodations with Modern Amenities
Each guest room at Quality Inn & Suites features a flat-screen TV with premium cable channels, a microwave, refrigerator, and coffee maker. Stay connected with free WiFi and enjoy a restful night's sleep in our comfortable rooms.

Meeting Space and Business Services
Whether you're traveling for business or leisure, take advantage of our flexible meeting space and on-site copy and fax services. Stay informed with free weekday newspapers in the hotel lobby.

Ready to experience comfort and convenience at Quality Inn & Suites? Book your stay now for a memorable trip to Portage, IN.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.8
Based on 140 reviews
Cleanliness: 3.5
Service: 8.5
Location: 9
Room Quality: 4.5
Amenities: 8
Value for Money: 5
Food and Beverage: 7.5
Overall Experience: 8.4
J
Julie • couple • ca
1
Pros:

Pas pu avoir notre chambre.

Cons:

Nous avons fait une réservation; l’hôtel était fermé à notre arrivée dû à un bris d’électricité. Nous n’avons pas été remboursé.

2026-11-02 • via Nuitee
M
Madeleine • solo_traveller • us
10
2026-10-19 • via Nuitee
L
Lori • couple • us
1
Worst hotel ever!!!!
Pros:

Nothing to like do not stay here!!! Gross!!!

Cons:

Booked room 1 month in advance got to the hotel and was told that they could not honor our reservation. The front desk person was very rude and the manager was not any better. Had to cancel and leave and then 2 days later the hotel charged my card for the room we did not stay in. The whole ordeal was the worst situation every dealt with. The hotel lobby was dirty and very stinky. Again do not stay here!!

2026-08-31 • via Nuitee
B
Babcock • solo_traveller • us
9
2026-08-26 • via Nuitee
H
Heil • solo_traveller • us
8
Cons:

The breakfast was not very good.

2026-08-25 • via Nuitee
M
Michael • couple • us
7
Pros:

The breakfast was good. I had to go to a separate room for hot water for my tea, which was odd.

2026-08-03 • via Nuitee
G
Glenn • couple • us
7
2026-08-03 • via Nuitee
K
Kathi • solo_traveller • us
5
It worked for the overnight on my way to Chicago, but I would not stay there again
Pros:

Convenient location

Cons:

It was outdated and smelled stale

2026-08-02 • via Nuitee
P
patrick • couple • us
6
Pros:

Location

Cons:

Small shower

2026-07-25 • via Nuitee
J
john • extended_group • us
10
Was great thank you!!
Pros:

Very clean nice staff

Cons:

Stayed one night didnt have a issue

2026-07-16 • via Nuitee
L
Linda • couple • us
6
Pros:

Its location for me was great. Free breakfast was a bonus.

Cons:

Room was musty smelling.

2026-07-14 • via Nuitee
J
Jackie • family_with_children • us
1
We didn't stay in that dump. Health department needs to make a visit.
Pros:

Nothing!!!!!!!!!

Cons:

First of all, I didn't stay there. The motel had an odor , was not clean, and the bedspread had a large
wet stain on top of it. Went to complain and the receptionist , who was barefoot, by the way, came to see
what was going on. We were given another room which was not ready. So, I drove to another motel and my
family and I stayed there. I immediately returned to the Quality Inn and Suites and requested my money back.
They said I have to take it up w/booking.com. I called booking.com and the rep seemed very sympathetic. All booking.com did for me was give me an $11.42 travel credit from $369.60 bill! I will say that I will never again use
booking.com for any of my travels and I will spread the word to family and friends. I may have lost a few hundred
dollars, but you will lose thousands!!!

2026-07-14 • via Nuitee
J
jessica • solo_traveller • us
10
Pros:

Rooms were spacious and clean. Decent size rooms. Staff was nice and friendly. They was always cleaning up, making sure stuff was clean. Breakfast wasnt all that but thats ok. Close to indiana dunes west beach . Close to some restaurants.

Cons:

Nothing really.

2026-07-13 • via Nuitee
S
Susan • solo_traveller • us
2
Dirt, smelly, staff was complacent. Totally bad experience...DO NOT STAY HERE!
Pros:

It was a convenient location.

Cons:

Couldn't find staff...they were usually outside smoking or on their phones. They lobby was very dirty and worn down. Smelled VERY musty and smelled of mildew. Room was dirty, comforter had stains on it and the rug had cigarette burns. The door had been badly repaired and was hard to close. There were poorly done drywall repairs and it basically was a mess. It also smelled of mildew. I had to wash all of my clean clothing when I returned home because the smell was so bad. There is ZERO chance that I would ever stay there again. I saw several very nice hotels nearby once I arrived...I wish I had known of them earlier and I wouldn't have stayed at this dump!

2026-07-13 • via Nuitee
D
Dailey • couple • us
4
No working clock. Staff at check in need more help
Pros:

Only ate oatmeal.

Cons:

Better food.

2026-07-06 • via Nuitee
B
Brandon • solo_traveller • us
9
2026-07-02 • via Nuitee
F
Felicia • solo_traveller • us
10
2026-06-24 • via Nuitee
D
Debra • couple • us
9
Pleasant stay, comfortable bed, plenty of hot water.
Pros:

The location near Indiana Dunes National Park made accessing both the west & east ends of the park convenient. It was priced considerably less than other motels in the area.

Cons:

The requested “accessible “ room was spacious but it had a bath tub instead of a step in or roll in shower. Three grab bars didn’t make it any easier to get into for someone with limited mobility.
Generally the staff was friendly & accommodating. Breakfast on Saturday was sparse & when the somewhat rude staff member servicing the breakfast bar was asked about some missing items she said there would be no more food put out. This was at least 45 minutes before breakfast service was to end.
Considering the Portage area had experienced tornado damage & loss of power for 4-5 days, the staff did a really good job being prepared for guests.

2026-06-21 • via Nuitee
B
Betty • couple • us
4
Fine for 1night stay Price increase since last year but condition of place has decreased but conditions
Pros:

Location.

Cons:

Property is definitely in need of some upgrades. It is getting very shabby looking.

2026-06-21 • via Nuitee
M
Mary • solo_traveller • us
8
2026-06-19 • via Nuitee