Quality Inn & Suites Portage Central

Hotels
•
Quality Inn
7 (228 reviews)
2300 Willowcreek Road , Portage , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff
Cons:
Cleanliness issues
Overpriced for quality

Categories

Cleanliness
5.39
Several reviews mentioned cleanliness issues, including a dirty bathroom and odors in rooms.
Service
7.86
Mixed reviews; some noted helpful staff, but some noted poor service with issue resolution.
Location
8.4
Positive comments regarding the convenience of the location.
Room Quality
6.35
Issues with room conditions; some rooms were comfortable, but many indicated a need for updates.
Amenities
7.38
Breakfast options were mentioned positively, but overall amenities need improvement.
Value for Money
6.34
Comments about the hotel being overpriced for the current condition.
Food and Beverage
6.89
Breakfast quality was fair, but there were complaints about limited variety.
Overall Experience
7.36
While there were both positive and negative aspects, the experience was generally acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:00

Property Description

Convenient Location near Indiana Dunes State Park
Located just 11 miles away from the stunning Indiana Dunes State Park, Quality Inn & Suites in Portage, IN, offers a prime location for nature lovers and outdoor enthusiasts.

Comfortable Accommodations with Modern Amenities
Each guest room at Quality Inn & Suites features a flat-screen TV with premium cable channels, a microwave, refrigerator, and coffee maker. Stay connected with free WiFi and enjoy a restful night's sleep in our comfortable rooms.

Meeting Space and Business Services
Whether you're traveling for business or leisure, take advantage of our flexible meeting space and on-site copy and fax services. Stay informed with free weekday newspapers in the hotel lobby.

Ready to experience comfort and convenience at Quality Inn & Suites? Book your stay now for a memorable trip to Portage, IN.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 228 reviews
Cleanliness: 5.39
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 7.38
Value for Money: 6.34
Food and Beverage: 6.89
Overall Experience: 7.36
D
Dillon • extended_group • us
3
2026-05-04 • via Nuitee
S
shy • couple • us
9
2026-03-16 • via Nuitee
S
Shawn • family_with_children • us
1
DO NOT STAY HERE! VERY DIRTY
Pros:

The front desk lady was very understanding and was more than happy to assist. After we looked at the room and decided not to stay there she issued our refund quickly and was very apologetic.

Cons:

When we pulled in there was people standing in the unloading area and wouldn't move. We pulled around to a parking spot. When we got into the lobby it smelled like bleach. Check in went ok. When we walked up the stairs it started smelling worse and worse. It was a very strong musty mildew smell. You could tell everything had been painted recently due to the fact that they paint over EVERYTHING. Light fixtures had paint on everything except the bulbs. The glass to the fire extinguisher case was poorly taped causing there to paint on it. Once in the room it had the same smell as the hallway. The A/C once turned on had an entirely different funky smell. The bathroom tile was dirty. The was blood on the wall from what was hopefully a shaving accident. The TV had unknown particles and specks all over it. There was a drill bit in the coffee ingredients basket. A random sticker on the dresser. Mirror in the bathroom had stuff all over it. Ceiling had water spots. If you are looking for a hotel that is dont ask dont tell then this is it. We spent all of maybe 10 mints on the property and felt dirty. We paid an extra $80 per night to stay at the Days Inn 10 minutes down the road. The Days Inn is a 5 star Ritz compare to the Quality Inn.

2026-01-19 • via Nuitee
B
Barbara • couple • us
1
Won't return
Pros:

Horrible

Cons:

Water didn't work properly, bed was uncomfortable, breakfast was terrible

2026-01-19 • via Nuitee
R
Robert • couple • us
9
Very comfortable, quiet, easy access.
Pros:

Breakfast was good. Coffee was excellent.

Cons:

no problems at all.

2026-01-19 • via Nuitee
W
William • solo_traveller • us
6
Pros:

Location good

2026-01-19 • via Nuitee
C
Charles • couple • us
9
2025-11-25 • via Nuitee
D
David • solo_traveller • us
8
2025-11-23 • via Nuitee
C
Ceara • family_with_children • us
10
Pros:

Nice

Cons:

Nothing everything was good

2025-11-19 • via Nuitee
J
Joi • family_with_children • us
10
Pros:

I liked everything! The room was spacious and clean.. And I liked where my room was located also... I was able to park where the room was so it was easy to go back and forth when needed... I will be going back!

2025-11-15 • via Nuitee
J
Julie A • couple • us
9
2025-10-14 • via Nuitee
R
Roger • family_with_children • us
3
Pros:

Bed was pretty comfortable

Cons:

My reservation was messed up I booked a room with 2 queen beds when we go there our room only had one bed. We were told there were no other rooms available but were given a room with one bed and a sofa bed. Very uncomfortable. And were still charged for 2 queen beds. And when I spoke to the manager the next morning she was pretty much of no help. Telling me there was nothing she could do. We weren't able to get a discount of any kind for our inconvenience. Sofa bed had no blankets or pillows. I had to go to the front desk to get them. Manager basically blamed everything on booking.com saying they got it all wrong and that there where no rooms with 2 queen beds when I booked the room around 3 in the afternoon. But Booking.com said there was. In addition breakfast wasn't very good either looked as though they were little frozen mini omelets with what appeared to be mini hotdogs. Not a very good variety of breakfast items
Overall not a good experience at this site 😕 As well as they seemed very under staffed that morning as the manager seemed to be doing everything herself. And lastly when we arrived the lights in the parking lot were not on. I almost drove by it cause I couldn't see the sign. This was NOT a good experience for myself and my family at ALL !!!!

2025-10-12 • via Nuitee
B
Brian
8
Pros:

Nice

2025-10-04 • via Nuitee
G
Greg
6
Pros:

.

2025-10-04 • via Nuitee
F
Felicia • partner
6
Pros:

The overnight female staff was my favorite i mever got her name she was an older lady. The Caucasian receptionist in the morning is rude and cranky all the time and shes always smoking a cigarette talking to her self. There was an Indian housekeeper who i gave the nick name Buddy too he was very polite and respectful. The rooms do smell of mold and could use vetter renovations but it was peaceful beside our loud room door in room 320. The rooms could use dusting especially by the ac and windows. Plenty of cobwebs. No elevator only stairs. No pool either which isnt a big deal i just needed rest. I do plan on coming again just rather not deal with the rude woman who doesnt even speak for some reason she only spoke to my Caucasian husband hence i am not white.... kinda makes you wonder.

2025-09-29 • via Nuitee
M
Mark
6
Pros:

Older hotel, needs a lot of updates! Overpriced for the condition of the hotel!

2025-09-21 • via Nuitee
S
Sandi • couple • us
7
Pros:

Room was quite big with a couch (king bed); breakfast included scrambled eggs and bisquits/gravy.

Cons:

There was an odor in the room, possibly left over from steamcleaning the carpet. While the entrance hallway was updated flooring, the rooms had older carpet.

2025-09-13 • via Nuitee
G
Graciela • couple • us
4
Dissatisfied and disappointed
Pros:

The property is in much need of an update. The furniture, decor and everything else is in need of a major update.

Cons:

The room was spacious, and the bed was comfortable, but the bathroom was a major issue. The shower had visible stains and appeared dirty, which was really disappointing. It seemed like it hadn’t been cleaned or maintained properly, and that definitely left a bad impression.

2025-09-08 • via Nuitee
R
Rayne
6
Kind staff but felt dirty
Pros:

The hotel was rather cheap so I wasn't expecting the world however the lobby and hallways have a strong smell of mildew and mold, our room kinda had the smell as well but with the ac on it kind of masked it. The room was pretty clean (besides a stain on one of the bedside lamp shades) but the bathroom felt a little bit dirty. The corners in the bathroom looked like they needed attention as well as the shower being very stained. The staff was great and very kind, breakfast was good as well, if it wasn't for the smell or the bathroom it would have been 4 stars across the board.

2025-09-05 • via Nuitee
D
David • friends
8
Pros:

I always like a continental breakfast

2025-09-04 • via Nuitee