Playa Esperanza Resort

The property is located off a dirt road behind a bamboo gate with no signage. GPS is absolutely needed to ensure that you are at the right location. I did not receive replies to emails, but I called and my call was taken and questions answered. I had to call the number on the website to let them know I had arrived. The property is charming and quaint. The outdoor landscaping is simple and neat. The room was spacious and clean, complete with air conditioning and TV. Beds were average. Pool was clean. Beach is rocky, bring water shoes. Ocean temperature was a comfortable 77 degrees. Elda, the property manager and restaurant chef was awesome. Her cooking is amazing, among the best I’ve ever tasted. Food is bought locally and she prepares it. Her handmade corn tortillas are the best! Her cooking is a must if you are in the area.

Buen servicio siempre atentos buenas instalaciones 👌 buena comida

Excelente servicio y atenciones

Todo

Muy relajante lugar, no hay vcendedores ambulantes ni vida nocturna.

Todo esta excelente

Todo muy bonito, lo único negativo es q no hay Netflix o canales de películas solo YouTube… pero por lo demás, todo excelente

Muy bello lugar, cómodo la habitación tiene todo lo necesario.

Worst experience ever!!
It's not worth than you pay. No wifi and hot water contrary to what say, lack of personal to resolve problems.
My reservation included breakfast and they said they didn't know but unless i showed my confirmation and it was written I had to argue a lot to get it.. and even after this they tried to charge me everything.
Eggs were included but I had to pay extra to include ham!
I can accept when everything is not perfect in a cheap hotel but this one is not in this category and what's why they need profesional people to attend customers.

Check-in was very confusing, because the receptionist, who did not speak, requested my credit card to pay for our stay, but I knew that payment had already been made through Expedia, so I refused. The money had not arrived yet, however, so he called someone who spoke English -- maybe the manager or owner -- who assured us he would handle this and sort it out with Expedia. Which obviously he did.
Staff was very friendly and helpful.
Two improvements I would suggest:
1. There really should be a sign on the road to help the visitor find the property. We drove right by it and had to turn around after a km or so.
2. The room is spacious, the beds are good, but the lighting is minimal. The three recessed bulbs on the ceiling are not sufficient and give the room an unfriendly feel. It would be so easy to put in a bedside lamp, and some warmer lighting altogether.
3. A good cutting knife in the kitchenette would also be helpful.

Experiencia increíble, el hotel muy lindo la playa única, está en medio de la nada para quitarse el estresss y cuenta con todos los servicios. Me encantó

Necesitaba encontrar un lugar para relajarme y recargar energía, en Mazatlán es un poco difícil porque siempre hay fiestas. En este hotel encontre la paz y tranquilidad. El personal sumamente amable y qué decir de la comida! riquísima, sin duda alguna volveré. Los atardeceres son hermosos.

It was extremely dificult to find.

Me gustó el lugar, creo que el concepto es bueno, el restaurante esta muy bien, rico todos los platillos, los tacos son gourmet, desayunos ricos, el cuarto bien, limpio.
Lo que no me gustó es la alberca, muy pequeña, creo son 12 villas o cuartos, si en su momento llegan a estar todas ocupadas no cabemos todos, luego gente en la alberca en short de mezclilla, con camisa interior, algo que deben de exigir es traje de baño, luego esos que estaban ahí con su bocinota oyendo música agropecuaria, cuando yo iba a descansar por el concepto de boutique. Otra cosa es que tristemente los paisanos son sucios (eso no es culpa del hotel), deben de tener personal que les diga que no tiren sus botellas de cerveza y ni que decir de basura, hacen mas falta botes de basura para que esa gente sin educación al menos choquen con ellos y traten de tirar la basura ahí.

La tranquilidad, puedes descansar y relajarte. claro que regresaría.

buen lugar para relajarte, todo muy bien instalaciones nuevas, volveremos pronto esperando este terminado el area del comedor, gracias