Platinum Service Suites Kuala Lumpur KLCC

Excellent location and safe and easy parking if self-driving. Overall condition of the unit was alright, could have been better with some rectification/repairs.

Clean and comfortable

Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room.

1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is.

2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!!

3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words.

3. The whole apartment is a disaster! Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. Beds and pillows looks stained and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown!

4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course)

5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice.

The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead.

Too many! Terrible stay, dissappointed services and not well maintained facilities! Staff being unreasonable. Scam us and lied to us regards to our room.

1. Call the host (Israfil) that we have reached, he said he will come down, waited for 20mins and still not here. Only to called him again and he said he's at the lobby. And he has been standing all the while with no initiative to call us and talking to his friend. Went there and asked if he is the host. Yes, indeed he is.

2. Reached outside our hotel room and saw a hanging key and quietly went inside to our great surprise there were 3 housekeepers seating and chit-chatting at the sofa. They looked super shocked and asked again if this is my room. Get up and they turned on the aircon, with the sofa cover not covered properly and in a mess , floor carpet with crumbs?. And they looked ard maybe a last check? Terribleeeeee!!!

3. We booked for 2 three bedroom suites. Checked in and my cousin received a room with a glass door with no privacy. She is pregnant and staying with her parents and one of our other relative. She called in to have a room change. Was informed they have only 3 three bedroom suites and 1 room left which is my cousin. And mine was an upgraded 4 bedroom suite which Israfil didn't informed me it was? Googled and there's no 4 bedroom suites. Checked out, infront of my cousin asked him again if mine is an upgraded one, he said NO! Mine is 3 bedroom suite same as hers which is no. Mine has no glass door. We felt cheated. They twisted their words.

3. The whole apartment is a disaster! No smoking but cigarette buds and ashes at the window ledge. Laundry room toilet, the water spray is leaking. Room 1 has no lock! The room can't be closed properly with an open gap at the top corner. All the beds and pillows looks stained, dusty and dirty! Master bedroom bathroom has no lock!! Maybe the lock is for show?? The bathtub is dirty have to keep washing it off for many times. Shower gel is empty. Total rundown!

4. Service is super slow!!! Asked for the spare key from checked in and was delayed till we went out and came back and yet have to wait from 10pm to almost 12am after so many spam whatsapp to only received the key from a 'black face' staff (not the skin clr obviously, no racist game of course)

5. Forgotten about the rules that we cant place the rubbish outside the hotel room and forgotten to called the staff to pick up and throw, so no warning letter given for a first timer?. Straight 200rm penalty. Offered to pay but host can't issue an invoice due to holidays?. Maybe he meant weekends. After some arguments , debate here and there, finally he can issue a manual invoice.

The whole experience with the services, staff and apartment makes the holidays bad!. Will never return here and no one should too. Hope the above management can have a proper background check of this company and their staffs and why are they still operating. Not sure how are there so many bad reviews but there are still 5 stars reviews abovehead.

Hope this kind or private company/agent thingy is not liaise with booking.com or agoda please. Cause we do not want any host or a room like this. Ridiculous. Please look carefuy into this and advise. Thanks

If they have cashless with no high deposits should be great.

The locations are convenient to travel because of Railway stations.

Able to direct from KLIA 2 trains to there.

Check in was a bit weird, since 3 of 5 aircons were not working and no warning upfront was given. Other than that everything was ok

Excellent hotel,
All staff & security very very helpful. Room is very nice & i have Booking 1- bedroom but the host give me 2- bedroom apartment it’s very nice and clean.