Le Embassy Hotel Georgetown

Hotels
7.4 (402 reviews)
12, Jalan Burma , George Town , my

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Concierge service
Grocery deliveries
See all facilities

Review Highlights

Pros:
Plenty of hanging space
Step-free access
Smooth ramps
Helpful staff
Cons:
Hotel closure without notification
Lack of maintenance
Noise disturbances
Value for money issues
Communication problems

Categories

Cleanliness
5.2
Mixed reviews on cleanliness, with some guests mentioning issues such as leaking sink and deteriorated rooms.
Service
5.8
Service feedback is varied, with mentions of helpful staff but also complaints about lack of notification on hotel closure and refund issues.
Location
7.6
The hotel's location was appreciated by some guests, with easy access to landmarks and transportation.
Room Quality
5.9
Rooms received mixed feedback, with mentions of rock-hard beds, noise issues, and maintenance problems.
Amenities
6.2
Satisfactory amenities with positive mentions of water purifier and parking, but also complaints about lacking soundproofing and outdated facilities.
Value for Money
5.2
Mixed feedback on value for money, with mentions of the hotel being a waste of payment due to closure and lack of services.
Food and Beverage
5.7
Limited feedback on food and beverage, with mentions of lack of variety and noise disturbances.
Overall Experience
5.3
Overall experience feedback is predominantly negative due to closure, lack of communication, noise disturbances, and refund issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-30 10:19

Property Description

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, free WiFi, and a 24-hour front desk at Le Embassy Hotel Georgetown.

Prime Location
Located near popular attractions such as Penang Times Square and Rainbow Skywalk, the hotel offers easy access to must-see sights in George Town.

Comfortable Stay
Relax in well-equipped rooms featuring a flat-screen TV, safety deposit box, and private bathroom, ensuring a pleasant stay for every guest.

To book your stay at Le Embassy Hotel Georgetown and enjoy a memorable experience in George Town, contact us today!

Important information:

Please inform Le Embassy Hotel Georgetown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of MYR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 402 reviews
Cleanliness: 5.2
Service: 5.8
Location: 7.6
Room Quality: 5.9
Amenities: 6.2
Value for Money: 5.2
Food and Beverage: 5.7
Overall Experience: 5.3
S
Shiah group au
1
hotel is permanently closed, DO NOT BOOK!!
Pros:

hotel is permanently closed, DO NOT BOOK

Cons:

hotel is permanently closed, DO NOT BOOK

2025-07-27 via Nuitee
P
Patricea family with young children sg
1
Not informed that it's permanently closed, still charged in full for the stay.
Pros:

The hotel was permanently closed with a chain and lock on the door. So we didn't get to stay in it, even though my card was charged the full sum on 18 July, 2025.

No one from Booking.com or the hotel informed us about the closure - we arrived at the doorstep on 23 July to find this out and were left standing outside. I had to book another hotel on the spot.

I have written to Booking.com about a refund from the first day (23 July) until the last day (25 July), but no one has responded to me as of today (27 July).

Very disappointed by this whole experience.

We are a family of one senior person, one adult and two children below the age of 17 years old.

Cons:

The hotel was permanently closed with a chain and lock on the door. So we didn't get to stay in it, even though my card was charged the full sum on 18 July, 2025.

No one from Booking.com or the hotel informed us about the closure - we arrived at the doorstep on 23 July to find this out and were left standing outside. I had to book another hotel on the spot.

I have written to Booking.com about a refund from the first day (23 July) until the last day (25 July), but no one has responded to me as of today (27 July).

Very disappointed by this whole experience.

We are a family of one senior person, one adult and two children below the age of 17 years old.

2025-07-27 via Nuitee
M
Mohd group my
10
Exceptional
2025-07-18 via Nuitee
K
Kevin young couple ph
1
Bad
2025-07-11 via Nuitee
N
Nabil solo traveller my
9
Superb
2025-07-09 via Nuitee
Z
Zoë solo traveller at
9
Well designed for a restful stay
Pros:

Awesome room layout with an empty glass bottle to refill at the water machine outside the room. Plenty of hanging space. Iron and board provided in communal area. Well designed and loved the shadow room numbers. Staff helpful. Grab can be ordered and eaten in the room - also easy to get Grabs to the door. Step-free access and smooth ramps, with no loose tiles. Cab to Batu Ferrengi was easy.

Cons:

Elevator is small and slow, but the stairs are lovely and wide and not too deep.

2025-07-09 via Nuitee
M
Muhammad review category business travellers my
8
Very good
2025-07-08 via Nuitee
A
Anonymous solo traveller id
1
I DID NOT stay in the hotel because it is closed down.
Pros:

I cannot tell about the hotel at all because it is padlocked and closed down, without notifying me. I arrived in the middle of the night. NOT A SINGLE NOTIFICATION BY EMAIL OR MESSAGE IN BOOKING.COM.

Cons:

I was charged full payment either by the hotel or booking.com for a 6 days stay when none of a single day was spent at the hotel. Only when I read other review I realized what has happened. I have filed complaint and expected that my payment will be refunded in full. I don't know who charged me, Booking.com or the hotel. I have video to prove that when I arrive the hotel was closed down. NOT A SINGLE NOTIFICATION BY EMAIL OR MESSAGE IN BOOKING.COM.

2025-07-07 via Nuitee
A
Anonymous with friends gb
1
It’s a scam- don’t book
Pros:

If I could rate this 0 I would, it’s a scam and the hotel is shut down

Cons:

We arrived in the dark to find there was no hotel it was all closed down. We had no phone service as we had only just arrived in Malaysia. I paid in full and had the hotel confirm it before arrival. Then the hotel had the cheek of messaging me to say can I review it, unsure whether it was automated or not but booking isn’t replying when I ask for my money back either. It’s a waste and please don’t bother.

2025-07-07 via Nuitee
A
Anonymous family with young children my
10
Exceptional
2025-07-04 via Nuitee
L
Louise young couple fr
6
Hôtel correct
2025-06-24 via Nuitee
I
Ivan family with young children sg
8
Very good
2025-06-17 via Nuitee
L
Lai family with young children my
5
Passable
Pros:

At least got some parking lot for first come first serve

Cons:

Bathroom sink was leaking and not well maintained the rooms facilities but overall is clean.

2025-06-16 via Nuitee
R
Roxanne solo traveller za
3
Poor
Pros:

They need to update thier website. The rooms have definitely deteriorated since they took the images and the fact that the hotel is so loud and dark because the windows are green. The staff seem sweet and the elevator is quite funky. Great that they have a water purifier.

Cons:

Yellowing towels, the bed was rock hard too. It was so loud, people were literally yelling outside my door at 2am and then 6am the road was super loud too. Could get some soundproofing put in and buy new linens.

2025-06-08 via Nuitee
L
Laura family with young children gb
1
HORRID DIRTY HOTEL AVOID!!!
Pros:

Horrid place! The room was absolutely filthy with dirty towels! The staff were really rude

Cons:

Everything about this hotel was awful! We booked two nights but checked out after one. Dirty hotel with rude staff!! The young guy on the reception was extremely rude when we asked for clean towels!

2025-06-01 via Nuitee
L
Lina review category business travellers my
10
Exceptional
2025-05-29 via Nuitee
L
Lina review category business travellers my
10
Nice place to stay
Pros:

Good

Cons:

Nothing

2025-05-26 via Nuitee
N
Natasha family with young children my
9
Superb
2025-05-24 via Nuitee
A
Ahmad review category business travellers my
10
Exceptional
Pros:

clean

Cons:

easy parking area police station

2025-05-21 via Nuitee
N
Nur with friends my
7
Good
2025-05-08 via Nuitee