Holiday Inn Express Portland East - Troutdale by IHG

Hotels
•
Holiday Inn Express
8.6 (162 reviews)
477 Nw Phoenix Dr, Troutdale, Oregon, 97060 , Troutdale , US
+1 503-669-6500

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Excellent breakfast
Pet friendly; pool & fitness available
Strong internet and in-room microwave/icebox
Convenient for nearby venues (Edgefield, Columbia River, waterfalls)
Cons:
Location near truck stop/highway noise
Property shows age in places; some bathrooms need updates
Some rooms small or not fully ADA-accessible
Breakfast hours end early (suggestion to extend)
Occasional housekeeping/staff intrusions reported; uncomfortable sofa-bed mattress

Categories

Cleanliness
8.8
Multiple reviews repeatedly state rooms are clean and well maintained; overall cleanliness is a consistent positive.
Service
9.4
Numerous comments praise courteous, helpful front desk staff (named employee Carlos mentioned), accommodating and friendly service throughout stays.
Location
6.6
Several guests note the property is next to truck stops, near a highway and can be noisy or in a not-so-nice area; convenient for specific venues (Edgefield, Columbia River) but location is a frequent downside.
Room Quality
8.4
Rooms are described as clean and comfortable with comfy beds and useful amenities (microwave, icebox); some reports of small/cramped ADA rooms, dated bathrooms and an uncomfortable sofa-bed mattress.
Amenities
9
Positive mentions of pool, workout room, strong internet, pet friendliness and in-room microwaves/iceboxes; breakfast service and other extras are highlighted favorably.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
9.2
Breakfast is frequently described as excellent or 'amazing' compared to other hotels, though a few guests wished breakfast hours were longer.
Overall Experience
8.8
Overall stays are described as pleasant and enjoyable due to friendly staff, clean rooms and good breakfast; location and some dated elements modestly reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Recreational Amenities: Indulge in our indoor pool, spa tub, and fitness center for ultimate relaxation and rejuvenation.

Complimentary Offerings: Enjoy free wireless internet, buffet breakfast, and newspapers in the lobby for a seamless stay.

Convenience and Comfort: Unwind in our air-conditioned rooms with premium bedding, flat-screen TVs, and complimentary Wi-Fi.

Book your stay at Holiday Inn Express Portland East - Troutdale today for a refreshing and comfortable retreat near Columbia Gorge Premium Outlets.

Important information:

  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 162 reviews
Cleanliness: 8.8
Service: 9.4
Location: 6.6
Room Quality: 8.4
Amenities: 9
Value for Money: 8.6
Food and Beverage: 9.2
Overall Experience: 8.8
S
Sheryl Jarvis • family
10
Pros:

Perfect

2025-10-04 • via Nuitee
C
Carla • family
10
Pros:

Stayed one night had a king size bed which was very
comfortable for a goodnight sleep. The room
was a spacious standard size and very clean!

Staff was courteous and respectful!
Breakfast provided many options and tasteful.
Thank you for making my stay pleasant.

2025-10-02 • via Nuitee
L
Lisa
10
Pros:

The room was perfect, no complaints

2025-09-28 • via Nuitee
G
garth • family
4
Pros:

My late Mother used to say..if you don't have anything nice to say...Property is located next door to a truck stop. It is dark & hidden. The Property is OLD.. even though it has had a full remodel. Our room was small & cramped, with hardly any room for my wife's wheelchair. Supposed to be an ADA Room.
On a positive note the staff was pleasant, & breakfast was ok.

2025-09-25 • via Nuitee
M
Maritess • family
10
Pros:

Front desk clerk was very nice and helpful.

2025-09-22 • via Nuitee
M
Matthew
8
A good stay
Pros:

The service was excellent and the room was clean. The bathroom could use an update but it did the job.

2025-09-16 • via Nuitee
N
Nanette
8
Pros:

We were very happy staff great location perfect

2025-09-16 • via Nuitee
K
Kristine • partner
8
Pros:

Friendly staff and comfortable, clean room!

2025-09-13 • via Nuitee
S
Sarah
10
Pros:

Rooms are clean and maintained. Staff was courteous and helpful. Surprisingly quiet.

2025-09-11 • via Nuitee
S
sara
10
Pros:

N/a

2025-09-09 • via Nuitee
R
Rosaura
10
Pros:

Loved having the pool & the workout riom. Thank you. Your staff made my stay enjoyable!!!

2025-09-06 • via Nuitee
S
Stephanie • family_with_children
6
Pros:

The desk staff at this hotel were great, but it's in a not-so-nice location near the truck stops and highway. The room was okay but we did have someone who we assume was a staff member enter our room without knocking or anything on the first evening and left quickly when she saw us.

2025-09-01 • via Nuitee
A
Alma
10
Pros:

Room was clean and comfortable. Staff was courteous. Great location near Columbia River and several waterfalls.

2025-08-29 • via Nuitee
M
Mutsko • family_with_children
10
Pros:

The breakfast was so amazing compared to most hotels I have stayed in. The front desk staff was polite and courteous to my family and me. The room was exceptional and had a microwave and icebox.

2025-08-25 • via Nuitee
L
Lourdes • family
8
Pros:

Safe

2025-08-23 • via Nuitee
A
Amy
10
Can not go wrong here.
Pros:

Very nice and clean. Beds were comfy. Staff was very helpful and accomodating.

2025-08-22 • via Nuitee
J
JoAnn • friends
10
Pros:

OK

2025-08-21 • via Nuitee
A
Aurelia • family
10
Pros:

Fast, convenient, clean, spacious, pet friendly, great breakfast, great staff!!

2025-08-18 • via Nuitee
C
Christina • family
10
Pros:

Rooms amazing. Clean. Breakfast amazing

2025-08-17 • via Nuitee
D
Donna • friends
8
Pros:

They end breakfast too early. Should go until 11 am.

2025-08-16 • via Nuitee