Best Western PLUS Executive Hotel Richmond

Hotels
•
Best Western
7.8 (2591 reviews)
7007 West Broad Street , Henrico , US
+1 804-672-7007

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Staff professionalism
Clean rooms
Cons:
Cleanliness issues
Maintenance needs
Inadequate breakfast

Categories

Cleanliness
6.3
Numerous cleanliness issues reported including unclean rooms and dirty facilities.
Service
8.8
Service varied; some staff seemed unresponsive but generally met standard expectations.
Location
9.8
Great location close to attractions and food opportunities.
Room Quality
7.3
Rooms showed signs of age with some maintenance issues reported.
Amenities
6.8
Amenities were limited, with some dissatisfaction regarding the breakfast selection.
Value for Money
7.8
Perceived as overpriced given the quality of the hotel and service.
Food and Beverage
7.3
Breakfast quality was a recurring concern with recommendations for improvement.
Overall Experience
8.3
Mixed feelings; location and some service aspects appreciated, but cleanliness and maintenance were major drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:02

Property Description

Convenient Location
Situated north of downtown Richmond, Virginia, the Best Western PLUS Executive Hotel is just a short 10-minute drive from the University of Richmond, making it an ideal choice for visitors to the area.

Comfortable Accommodations
The spacious rooms at the hotel are well-equipped with modern amenities such as free Wi-Fi, a microwave, refrigerator, cable TV with HBO, coffee maker, and work desk. Some rooms even feature a cozy lounge chair for added relaxation.

Deluxe Breakfast and Fitness Facilities
Start your day right with a complimentary deluxe buffet breakfast served every morning at the Richmond Executive Hotel Best Western. Additionally, guests can maintain their fitness routine during their stay by utilizing the on-site gym.

Book your stay at the Best Western PLUS Executive Hotel Richmond today for a convenient and comfortable experience in Richmond!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 2591 reviews
Cleanliness: 6.3
Service: 8.8
Location: 9.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 7.3
Overall Experience: 8.3
M
Mariah • couple • br
1
MUITOOOOO ruim! Não recomendo
Pros:

Péssimo! O pior hotel que já fiquei - não condiz com a foto. As instalações são Velhas, o hotel é sujo, o atendimento é PÉSSIMO. Realmente não voltaria e não recomendo de forma alguma essa rede - tivemos problemas também no hotel anterior que ficamos da mesma rede, embora o atendimento do hotel anterior tenha sido bom. Nesse, além do atendimento da chegada ter sido muito ruim, na saída também foi pessimo - fomos acordados pelo serviço de quarto e depois o gerente veio novamente no nosso quarto questionar pq estávamos lá, sendo que tinham encontrado uma chave do quarto na check-out box (sendo que era 8 da manha, chegamos de madrugada e o check out era às 11.) realmente, uma situação extremamente desconfortável, sem falar que a limpeza também estava pessima - quarto sujo e com cabelos nas toalhas. Não recomendo de forma alguma

2026-09-16 • via Nuitee
V
Victoria • solo_traveller • us
4
It was an okay place for a few nights
Cons:

It was okay overall, but honestly a bit questionable 😬 the room wasn't outdated, but there's clear damage that should be addressed and fixed. At first the bathtub looked dirty, but it was just chips missing. The beds were clean, which was the most important part. But the desk chair was stained. The toilet paper holder was holding onto its last bit of life. The bathroom door was damaged, the mini fridge had a few odd black spots that could have possibly been mold? There was dust in the AC unit.

2026-09-15 • via Nuitee
D
David • solo_traveller • us
5
Pros:

Bathroom was clean but small. Beds were comfy.

Cons:

Hallway rugs were stained and ripped. There were wrinkles in it that almost made you trip

2026-09-13 • via Nuitee
N
Nils • solo_traveller • de
8
2026-09-10 • via Nuitee
J
Joanne • family_with_children • us
7
2026-09-08 • via Nuitee
J
Joanne • family_with_children • us
6
Okay
Pros:

Rooms seemed clean. Lots of parking.

Cons:

Found black hair in eggs. Dumped plate and refilled and found another hair. Person looking after food and refilling was not wearing hair net or similar. Informed person on reception but they didn’t take my name. Grossed out.

2026-09-08 • via Nuitee
D
Dayanara • couple • us
1
2026-09-07 • via Nuitee
P
pierce • couple • us
7
2026-09-07 • via Nuitee
C
Coates • couple • us
3
Pros:

The staff were nice. The bed was comfortable

Cons:

It was not like pictured. Very outdated and worn out.

2026-09-07 • via Nuitee
C
Christine • family_with_children • us
7
2026-09-06 • via Nuitee
L
Luan • family_with_children • us
1
2026-09-03 • via Nuitee
A
Amanda • solo_traveller • us
8
Good location
Pros:

Close to the track for easy in and out. Staff was amazingly nice and helpful.

Cons:

The hallway carpet had large rolls in it and you had to be very careful not to trip. Elevators were iffy. A girl was stuck in one on the first night we arrived had to call the fire dept.

2026-09-01 • via Nuitee
A
Angelika • family_with_children • ca
2
Rooms look very nice. However, the cleaning services are unable to remove strong odors, like cigarette smoke and alcohol
Pros:

The rooms looked very nice and they were updated for sure.

Cons:

The rest of the building was very outdated. The ceilings were very blotchy. I don’t know if it was from mould or mildew growing or just leak stains. The room that we got smelled of beer everywhere the bathroom smelled like cigarette smoke that it was embedded into the towels and I came and stayed with children the shampoo and body wash was not restocked when we were in and the breakfast cereals were all stale. The pancake machine was not working and the bread that they gave was also stale.

2026-09-01 • via Nuitee
N
Nguyen • couple • us
6
2026-08-30 • via Nuitee
V
Varela • couple • us
10
Es muy bonito el sitio
Pros:

Todo

2026-08-26 • via Nuitee
S
Steven • family_with_children • us
8
A great deal for the cost.
Pros:

I have stayed at this BW many times over the last year and a half. It is a good deal for the price. Bed is very nice and rooms are always clean. Location works for me. Stay at this location because of the price also. Staff has always been very good.

Cons:

Phones are not connected to anything to make a call. Elevators work but are still scary. Sometimes the TV remote and air don't aways work, or partially work.

2026-08-25 • via Nuitee
I
Ivan • solo_traveller • us
6
Comfortable, decent WiFi, a little dirty, and stay away from ordering room service there
Pros:

Simple, comfortable, and decent WiFi

Cons:

Was not clean, made an order for room service and got 2 items, never again. Didn’t even get the refund for a 2L drink they forgot. Just eat out, everything else was good.

2026-08-24 • via Nuitee
B
Brenda • couple • us
1
DO NOT STAY HERE!!!
Cons:

The hotel it’s self is not clean and very out dated. Ice machine was broke , elevator wasn’t working swimming pool was cloudy . The first room we were in the the air conditioning didn’t work . So we were moved to another room . When we got into the next room the toilet would flush . So we were moved again . The shits were dirty . We asked twice for maintenance to clean our room and was told yes at first .the was told they only clean certain rooms on certain days .

2026-08-24 • via Nuitee
T
THIBAUT • extended_group • fr
6
2026-08-24 • via Nuitee
H
Heather • solo_traveller • us
7
Pros:

I liked the close proximity to everything

2026-08-23 • via Nuitee