Hotel Excelsior

Hotels
9 (503 reviews)
Hofmattstrasse 38 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great breakfast
Excellent location
Cons:
A little noisy
Missing tea/coffee facilities
High price for some amenities

Categories

Cleanliness
9.25
Rooms were reported clean and well-maintained by multiple guests.
Service
9.25
The staff were consistently described as friendly and helpful.
Location
9.25
Hotel is centrally located with easy access to amenities.
Room Quality
8.75
Rooms were comfortable with good views; minor concerns about noise noted.
Amenities
8.25
Some missing amenities like tea/coffee facilities were noted.
Value for Money
8.75
Prices were considered high by some guests against amenities offered.
Food and Beverage
9.25
Breakfast consistently praised for variety and quality.
Overall Experience
9.25
Guests reported a great overall experience with positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:08

Property Description

Panoramic Mountain Views
The renovated, family-run Hotel Excelsior in Zermatt offers stunning panoramic views of the local mountains from all rooms, making your stay truly unforgettable.

Gourmet Dining Experience
Indulge in a culinary journey at La Ferme restaurant, where French and Swiss cuisine are expertly prepared and served in a charming setting with a summer terrace.

Convenient Location
Located just 400 meters from the Gornergratbahn and Sunnegga Express funicular stations, Hotel Excelsior provides easy access to explore the beauty of Zermatt effortlessly.

Experience luxury, breathtaking views, and exceptional dining at Hotel Excelsior. Book now for an unforgettable stay!

Important information:

Please note:

Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 503 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
B
Beat • couple • ch
7
Pros:

Es war sauber, die Betten ok und das Frühstück war auch i.O.

Cons:

Das Hotel ist recht in die Jahre gekommen...

2026-04-10 • via Nuitee
C
Claudia • solo_traveller • at
8
Die Ansicht des Matterhorns ist überwältigend
Pros:

Die Lage ist zentrumsnah. Das Frühstück ist sehr gut. Kaffee war ausgezeichnet. Das Personal ist sehr freundlich und hilfsbereit bei den Tipps zu Ausflügen.

Cons:

Das Einzelbett war nur ein schmales (90cm). Wäre schön, wenn 120cm Standard werden würde in Einzelzimmer.

2026-04-07 • via Nuitee
P
Petra • extended_group • ch
4
Wetter und Pisten top
Pros:

Lage

Cons:

Mitarbeiter unfreundlich, Minibar im Zimmer leer und auch sonst viele Dinge, die es nicht hat im Zimmer.

2026-04-06 • via Nuitee
E
Eric • couple • ch
10
Cet hôtel se distingue par son excellent rapport qualité-prix et un service irréprochable. Félicitat
Pros:

L'emplacement est idéal, avec des tarifs raisonnables et une vue sur le Cervin depuis la chambre dès le matin. Le service est également soigné, avec un accueil chaleureux. C'est une expérience remarquable.

2026-04-06 • via Nuitee
K
Katrin • solo_traveller • ch
8
Einfach gut, ich komme gern wieder
2026-04-06 • via Nuitee
G
Guy • family_with_children • ch
8
Week end en famille pour skier
Pros:

L’emplacement

Cons:

Deco un peu vieillote

2026-04-06 • via Nuitee
A
andrea • family_with_children • it
9
2026-04-05 • via Nuitee
T
Takako • family_with_children • jp
7
子連れでも大丈夫
Pros:

部屋からマッターホルンがよく見えた。
朝食がとても美味しく品数も多く、2歳の息子が食べれるものもたくさんあり満足。連泊しても飽きなかった。

Cons:

部屋が少し寒かった。暖房をマックスにしたけど。
部屋にケトルがなかった。
金曜から土曜にかけて、深夜2時前頃まで爆音で音楽が流れていてうるさくてたまらなかった。おそらく建物直結のバーの音楽？土曜~日曜日にかけては静かだった。
ボディソープはあったけど、シャンプーがないのは口コミで知ってましたが、やっぱりシャンプーもあったほうが絶対いいと思った。

2026-04-01 • via Nuitee
P
Petra • solo_traveller • us
7
Pretty good for a short stay.
Pros:

The location was excellent, just a short walk from the train station. Located right next to Harry’s Ski Bar which is lively. Cute building. The room was enough for one person. The staff was friendly. I thought the breakfast was nice and enjoyed it.

Cons:

The carpets were quite dirty. I stayed in a single room with a twin bed and the mattress was quite comfortable. It was enough space for one. However, the toilet and shower are approximately 5 feet from the bed only separated by a semi-frosted wall. So if you have any visitors, don’t expect privacy in the bathroom.

2026-03-29 • via Nuitee
O
Otto • solo_traveller • se
8
Pros:

Bra läge, bra rum, bra frukost, bra bemötande.

Cons:

Saknade information om var man köper liftkort, hyr skidor, prusvörda restauranger och tar sig till liftarna.

2026-03-20 • via Nuitee
E
Eleni • solo_traveller • ca
10
INCREDIBLE
Pros:

Restaurant was great the view from the room was great walking distance to everything staff was helpful I’ve never had such a wonderful trip and I’ve traveled a lot thank you so much for being part of my unforgettable
Zermatt trip

2026-03-19 • via Nuitee
R
Raymond • family_with_children • ca
8
2026-03-18 • via Nuitee
S
Stephen • extended_group • gb
7
Good value hotel for our group of seven gents on a boys ski trip. Clean and comfortable.
Pros:

The breakfast was OK - could have been a little more choice.

2026-03-17 • via Nuitee
N
Nissley • couple • us
8
Helpful staff. Overall great stay.
Pros:

Great location, close to train station & shops.
Balcony room with beautiful view.
Huge soaking tub.
Wonderful breakfast. Shuttle to train station.

Cons:

Loud music from restaurant below our room with a balcony.

2026-03-17 • via Nuitee
N
Nancy Ms • family_with_children • us
8
2026-03-13 • via Nuitee
A
Ana • couple • au
10
2026-03-03 • via Nuitee
B
Beata • couple • ch
7
Pros:

Geräumiges Zimmer mit renoviertem Badezimmer und ein schönes Frühstücksbuffet.

Cons:

In die Jahre gekommenes Hotel

2026-02-23 • via Nuitee
A
Anita • family_with_children • hu
10
2026-02-13 • via Nuitee
L
Lyn • couple • gb
7
Very central and ok for an overnight stay, bit dated but think for the price of expensive Switzerland ok. Welcoming staf
Pros:

Looking out of the window and seeing the Matterhorn before it clouded over

Cons:

No coffee making. Facilities in the room

2026-02-12 • via Nuitee
R
Reiner • extended_group • de
8
Hervorragende Basis für entspannte Ski-Tage in einzigartiger Umgebung
Pros:

Kostenloser Up-Grade, Exklusivzimmer mit zwei Bädern bzw. Toiletten, sehr bequeme Betten, großer TV-Bildschirm, gutes und reichhaltiges Frühstücksbuffet, Balkon mit Matterhorn-Blick, sehr zentrale Lage, Bars, Restaurants und Bergbahnen in unmittelbarer Nähe.

2026-01-25 • via Nuitee