Hotel Excelsior

Hotels
9 (574 reviews)
Hofmattstrasse 38 , Zermatt , ch
+41 27 966 35 00

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great breakfast
Excellent location
Cons:
A little noisy
Missing tea/coffee facilities
High price for some amenities

Categories

Cleanliness
9.25
Rooms were reported clean and well-maintained by multiple guests.
Service
9.25
The staff were consistently described as friendly and helpful.
Location
9.25
Hotel is centrally located with easy access to amenities.
Room Quality
8.75
Rooms were comfortable with good views; minor concerns about noise noted.
Amenities
8.25
Some missing amenities like tea/coffee facilities were noted.
Value for Money
8.75
Prices were considered high by some guests against amenities offered.
Food and Beverage
9.25
Breakfast consistently praised for variety and quality.
Overall Experience
9.25
Guests reported a great overall experience with positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:08

Property Description

Panoramic Mountain Views
The renovated, family-run Hotel Excelsior in Zermatt offers stunning panoramic views of the local mountains from all rooms, making your stay truly unforgettable.

Gourmet Dining Experience
Indulge in a culinary journey at La Ferme restaurant, where French and Swiss cuisine are expertly prepared and served in a charming setting with a summer terrace.

Convenient Location
Located just 400 meters from the Gornergratbahn and Sunnegga Express funicular stations, Hotel Excelsior provides easy access to explore the beauty of Zermatt effortlessly.

Experience luxury, breathtaking views, and exceptional dining at Hotel Excelsior. Book now for an unforgettable stay!

Important information:

Please note:

Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Location

Guest Reviews

9
Based on 574 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
D
Dipankar • couple • us
10
Nice. My 4th floor balcony had a clear view of the Matterhorn.
Pros:

Its location due to its nearness to the train station.

Cons:

No tea or coffee facilities for customers. No aircon, no fan made it a bit difficult. But overall a good hotel.

2026-08-22 • via Nuitee
G
Grażyna • couple • pl
8
2026-08-20 • via Nuitee
B
Beat • extended_group • ch
8
Pros:

Gutes frühstück

Cons:

Zimmer ohne teppich

2026-08-19 • via Nuitee
S
Sofia • solo_traveller • ch
9
2026-08-19 • via Nuitee
M
Michelle • couple • ch
8
Pros:

Schöner Ausblick auf das Matterhorn!

2026-08-18 • via Nuitee
S
Stephen • solo_traveller • au
9
Pros:

Great location, lovely rooms and ambience, and a plentiful and delicious breakfast

Cons:

A 2pm check in would be preferred

2026-08-18 • via Nuitee
R
Roscher • couple • de
9
Pros:

The view from the balcony is extraordenairy!!!

2026-08-14 • via Nuitee
A
Akiko • solo_traveller • jp
10
2026-08-13 • via Nuitee
M
Marija • couple • si
10
2026-08-13 • via Nuitee
C
Chinami • solo_traveller • jp
10
早めにお手頃価格で予約できればコスパよしです！
Pros:

立地、朝食、スタッフの柔軟さ、親切さが魅力的です。清潔感もありました。

Cons:

冷蔵庫が全く冷たくならなかった。特に冷やすものがなかったので問題なかったですが。

2026-08-11 • via Nuitee
A
Andre • couple • ch
8
erholsamer Aufenthalt
Pros:

Gutes Frühsstück für ein 3 Stern Hotel. Saubere Zimmer. Uns hat das hoteleigene Restaurant 'La Ferme' gefallen, da es eine ruhige Atmospähre hat.

Cons:

draussen unter der Hotelbar haben verschiedene Gäste Stumpen geraucht. Der Stumpenrauch ist dann zu uns in den ersten Stock 'raufgekrochen', sodass wir den Balkon zeitweise nicht nutzen konnten.

2026-08-10 • via Nuitee
M
Markus • couple • ch
10
2 Super Tage.
Pros:

Sehr freundlicher Leute, helfen wo immer es geht. Super Lage, zentral und in der der Nacht ruhig. Auch das Restaurant sehr gut. Immer wieder gerne.

2026-08-10 • via Nuitee
P
Peter • couple • de
8
2026-08-10 • via Nuitee
A
Arzineth • solo_traveller • gb
10
2026-08-09 • via Nuitee
M
Maria • couple • fi
10
Tosi hyvä hotelli ja parvekkeelta kaunis näköala
Pros:

Siisti ja hiljainen huone. Upea näköala Matterhornille. Aamupala oli tosi hyvä.

Cons:

Untuvapeitot oli kesäaikaan aivan liikaa…

2026-08-09 • via Nuitee
A
Anthony • couple • us
9
Nice small hotel in a quieter area of Zermatt.
Pros:

Nice hotel in the centre of Zermatt. Small hotel. Zermatt prices, but a nice place.

Cons:

Hard to find staff before 3pm check in time.

2026-08-09 • via Nuitee
T
Tomohiro • family_with_children • be
10
2026-08-09 • via Nuitee
Y
YINGCHEN • solo_traveller • tw
10
Pros:

Staff are so friendly.
The room is very comfortable.
The window view is quite beautiful.
Breakfast is delicious.
Location is convenient.

Cons:

None

2026-08-08 • via Nuitee
M
Masaya • family_with_children • jp
10
2026-08-08 • via Nuitee
아름다운 상상 • solo_traveller • kr
8
Pros:

침대 편안

Cons:

공간 협소

2026-08-08 • via Nuitee