Hotel Excelsior

Hotels
9 (493 reviews)
Hofmattstrasse 38 , Zermatt , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great breakfast
Excellent location
Cons:
A little noisy
Missing tea/coffee facilities
High price for some amenities

Categories

Cleanliness
9.25
Rooms were reported clean and well-maintained by multiple guests.
Service
9.25
The staff were consistently described as friendly and helpful.
Location
9.25
Hotel is centrally located with easy access to amenities.
Room Quality
8.75
Rooms were comfortable with good views; minor concerns about noise noted.
Amenities
8.25
Some missing amenities like tea/coffee facilities were noted.
Value for Money
8.75
Prices were considered high by some guests against amenities offered.
Food and Beverage
9.25
Breakfast consistently praised for variety and quality.
Overall Experience
9.25
Guests reported a great overall experience with positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:08

Property Description

Panoramic Mountain Views
The renovated, family-run Hotel Excelsior in Zermatt offers stunning panoramic views of the local mountains from all rooms, making your stay truly unforgettable.

Gourmet Dining Experience
Indulge in a culinary journey at La Ferme restaurant, where French and Swiss cuisine are expertly prepared and served in a charming setting with a summer terrace.

Convenient Location
Located just 400 meters from the Gornergratbahn and Sunnegga Express funicular stations, Hotel Excelsior provides easy access to explore the beauty of Zermatt effortlessly.

Experience luxury, breathtaking views, and exceptional dining at Hotel Excelsior. Book now for an unforgettable stay!

Important information:

Please note:

Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 493 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
A
Anita • family_with_children • hu
10
2026-02-13 • via Nuitee
L
Lyn • couple • gb
7
Very central and ok for an overnight stay, bit dated but think for the price of expensive Switzerland ok. Welcoming staf
Pros:

Looking out of the window and seeing the Matterhorn before it clouded over

Cons:

No coffee making. Facilities in the room

2026-02-12 • via Nuitee
R
Reiner • extended_group • de
8
Hervorragende Basis für entspannte Ski-Tage in einzigartiger Umgebung
Pros:

Kostenloser Up-Grade, Exklusivzimmer mit zwei Bädern bzw. Toiletten, sehr bequeme Betten, großer TV-Bildschirm, gutes und reichhaltiges Frühstücksbuffet, Balkon mit Matterhorn-Blick, sehr zentrale Lage, Bars, Restaurants und Bergbahnen in unmittelbarer Nähe.

2026-01-25 • via Nuitee
N
Nicolas • couple • ch
8
2026-01-22 • via Nuitee
A
Azenio • couple • in
10
2026-01-20 • via Nuitee
T
TRACY • solo_traveller • ca
10
Overall it was wonderful, and I would recommend the hotel.
Pros:

Location was excellent - the hotel is beautiful

Cons:

The bed was very uncomfortable

2026-01-19 • via Nuitee
C
Catherine • family_with_children • ch
9
Je reviendrai
Pros:

Très complet , machine à café avec un grand choix et d'accepter le chien au déjeuner trop bien, belle salle de bain.

Cons:

Rien, à mon avis, surtout pour un séjour si court

2026-01-19 • via Nuitee
P
Pierre-Yves • solo_traveller • ch
8
Top
Pros:

Excellent

Cons:

Une baignoire dans la salle de bain

2026-01-19 • via Nuitee
M
Marie-Claude • extended_group • ch
8
2026-01-07 • via Nuitee
A
Adelina • solo_traveller • ro
10
Pros:

The view from the balcony is amazing, even if it was not facing the Matterhorn mountain. In the evening, when lights turn on, it looks like a fairytale.

2026-01-06 • via Nuitee
L
Lourdes • extended_group • us
8
2026-01-05 • via Nuitee
C
Cynthia • family_with_children • ch
8
Pros:

It was good.

Cons:

A little noisy.

2026-01-01 • via Nuitee
W
wjohn228 • solo_traveller • gb
8
2025-12-30 • via Nuitee
C
Camila • couple • ar
8
2025-12-30 • via Nuitee
A
Ania • couple • ch
8
2025-12-29 • via Nuitee
M
Mike • couple • us
10
The view was magical, and the room was comfortable.
Pros:

The view was magnificent. The room was clean and comfortable. The staff were friendly and helpful.

Cons:

No dislikes

2025-12-28 • via Nuitee
R
Rodalyn • couple • ae
8
Pros:

Good location and the room along with its towels were cleaned regularly

Cons:

So far nothing

2025-12-26 • via Nuitee
M
Mechthild • couple • ch
9
sehr angenehm!
2025-12-23 • via Nuitee
J
Jsabelle • couple • ch
9
2025-12-22 • via Nuitee
J
Jun Yu • family_with_children • sg
10
2025-12-22 • via Nuitee