Brentwood Hotel

Hotels
7.8 (2306 reviews)
16-20 Kemp Street, Kilbirnie , Wellington , nz

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Convenient for airport
Cons:
Rooms need updating
Inconsistent cleanliness
Restaurant quality lacks

Categories

Cleanliness
7.55
Clean rooms were mentioned, but some reviews point to rooms being worn and needing updates.
Service
8.55
Friendly staff was frequently mentioned in positive light.
Location
8.55
The location was consistently praised across multiple reviews.
Room Quality
7.05
Several reviews indicated rooms were dated and needed updates.
Amenities
8.05
Facilities like shuttle service were appreciated, though some lacked air conditioning.
Value for Money
7.55
Comfort for the price is an area for improvement based on feedback.
Food and Beverage
7.55
Restaurant quality mentioned as rundown, general lack of detailed feedback.
Overall Experience
7.55
Mixed opinions, with positive aspects overshadowed by number of negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:29

Property Description

Classic Lodge-Style Rooms
Experience the charm of our spacious rooms at Brentwood Hotel, adorned in a classic lodge-style decor. Enjoy modern amenities such as tea/coffee facilities, cable TV, and Wi-Fi for a comfortable stay.

Aqua Bistro & Bar
Indulge in a culinary journey at our on-site restaurant, Aqua Bistro & Bar, offering a delightful selection of New Zealand cuisine and wines. Unwind at the lounge bar or relax on the terrace by the outdoor swimming pool.

Convenient Shuttle Service
Benefit from our complimentary 24-hour airport shuttle service, making your travel hassle-free. Stay connected with 100MB of free Wi-Fi and opt for unlimited data packages for uninterrupted browsing.

Book now for a memorable stay at Brentwood Hotel in Kilbirnie, just minutes away from Wellington Airport and CBD.

Important information:

Please note that a 1.5% transaction fee applies for all credit card payments.

Free transfers are available to and from the airport. Please inform Brentwood Hotel in advance if you want to use this service, using the contact details found on the booking confirmation.

Please note that guests receive 100MB of free WiFi. Unlimited WiFi packages are available for purchase from reception and cost NZD 7.00 per night.

Please note that the swimming pool is only heated during summer, from December to March.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for NZD 15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2306 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 7.55
J
Joanne • extended_group • nz
6
2026-02-14 • via Nuitee
J
Jennifer • family_with_children • de
7
2026-02-14 • via Nuitee
J
jess • couple • nz
10
2026-02-14 • via Nuitee
A
Abheyjit • couple • au
9
Pros:

Great staff - Nigel at the reception was great. Clean accommodation. Free shuttle to and from airport. Good location - close to the airport.

2026-02-13 • via Nuitee
C
Casey • family_with_children • nz
7
It was ok for 1 night
Pros:

Spacious hotel room with enough beds for 4. It had hotel basics but that was all we needed for 1 night.

Cons:

Getting to the room from the front door was a bit of a trek. You also had to go through the bar which was very awkward with 3 kids and bags when it was full of people for a conference. Person at front desk said no other way to get to room. Would be great if pool was heated.

2026-02-13 • via Nuitee
B
Barry • solo_traveller • nz
7
Pros:

Needs air con

2026-02-13 • via Nuitee
N
Nicol • solo_traveller • nz
8
Cons:

Did not like the attitude from one stuff member,
Shame really

2026-02-11 • via Nuitee
B
Brett • couple • au
8
Pleasant
Pros:

Large rooms

Cons:

No lifts for heavy luggage

2026-02-11 • via Nuitee
R
Rowan • family_with_children • nz
9
Pros:

Nice and clean. Kids loved the pool. Staff friendly and helpful. Easy access parking

Cons:

Floor downstairs in hallway is a bit uneven .. not sure why

2026-02-11 • via Nuitee
G
Gary • couple • us
5
Very outdated rooms, close to airport
Pros:

Very close to airport and they offer a complimentary shuttle. (Shuttle driver was super friendly) Check-in staff very nice.

Cons:

The property itself is VERY dated and needs LOTS of updating. The floors squeak, carpets are dirty, and the walls are paper thin. The bedspreads looked/smelled like they haven’t been cleaned in a long time.
The staff was wonderful, and the lobby is very nice. Unfortunately, the rest of the property does not match the lobby. The rooms are terribly run down

2026-02-10 • via Nuitee
R
Ross • solo_traveller • nz
8
Comfortable room, great location & excellent staff, very courteous & friendly
Pros:

Location

Cons:

Limited choice on the dinner menu.

2026-02-09 • via Nuitee
C
Crystina. • family_with_children • nz
6
Probably won't stay here again...
Pros:

Room service was delicious. Beds comfortable. Cot provided with nice blankets and mattress for my 4 month old baby. TV had HDMI cable to connect to my laptop. Lobby, restaurant and pool all really nice and well kept. All staff friendly, welcoming, knowledgeable and helpful. If you have a flight to catch the location is good (we did not).

Cons:

Dirty bath with paint chips and mould, shower head too low and bad water pressure so couldn't shower properly, old and dated furniture with paint chips and cracks in the wood. The chairs and table are very old, cracks in the chair material. The walls all had small chunks of plaster missing as if they had been damaged by furniture or people.The rooms are old and very outdated, there was only one small window on a chain that kept jamming when trying to open it wider for air flow, so our room became boiling during night, the hotel is located near airport, which we didn't know as it's not really stated on the advertisement. All the pillows are flat and uncomfortable and you can't get any more. Mattress was ok, bit too soft for our liking. One pillow per bed (only 2 on our queen/king bed), so we ended up using the ones on the spare twin beds as you definitely need two per person to be semi comfortable. The windows and walls don't block much sound out you can hear other guests and the planes taking off and landing quiet loudly. Honestly it's passable but not good value for money. It is not worth what we paid, only the food was.

2026-02-09 • via Nuitee
C
Catherine • couple • nz
6
Great location for our needs, staff were friendly
Pros:

Proximity to Te Akau sports centre

Cons:

Needs updating

2026-02-08 • via Nuitee
S
Sam • extended_group • nz
8
Pleasant and comfortable, but rooms are looking a bit "tired". Convenient location for sports.
Pros:

The room was nice and large. 2 friends travelling together but feeling like we were not on top of each other.

Cons:

The room is quite dated. Single glazed old wooden window frames meant the room can be quite noisy. Although the bathroom has been recently upgraded, the extractor fan is not working and the newly renovated bathroom is already showing signs of mould and the ceiling paint is peeling.

2026-02-08 • via Nuitee
N
Nadia • family_with_children • nz
2
Pros:

Location is about the only good thing and 2 ladies at the front desk.

Cons:

Customer service

2026-02-08 • via Nuitee
R
regan • family_with_children • nz
8
2026-02-08 • via Nuitee
J
John • extended_group • au
8
2026-02-08 • via Nuitee
T
Tim • solo_traveller • nz
9
Pros:

I always like staying at Brentwood. Good value not far from city noise and ails. Free parking. Every thing I need.

2026-02-08 • via Nuitee
M
Mihaere • extended_group • nz
6
Pros:

Location to function we attended & airport

Cons:

No air conditioning in our room

2026-01-31 • via Nuitee
C
Chris • couple • nz
7
Rooms a bit worn , carpets , window sills. But adequate.
Pros:

Didn’t have breakfast but dinner was tasty,staff at 4 am very helpful and cheery.

Cons:

Rooms a bit worn - carpets, window sills.

2026-01-27 • via Nuitee