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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Packed lunches
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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24-hour security
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Key card access
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Pub crawls
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Snorkeling on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Garage
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in 3 outdoor pools, including a children’s pool, and free Wi-Fi throughout the property.
Culinary Delights
Savor an American breakfast daily, traditional Mexican dishes, and a variety of cocktails at the on-site restaurant and bar.
Charming Mexican Decor
Relax in rooms with classic Mexican décor, cable TV, and a private balcony, just moments away from the main bays.
Book your stay now at Marina Hotel and Resort for a memorable experience near Bahia de Santa Cruz!
Please note that you have until 3 calendar days prior to arrival to cancel or modify your booking free of charge during low season.
•You have 5 calendar days prior to arrival to cancel or modify your booking free of charge during summer season and bridges.
•You have 7 calendar days prior to arrival to cancel or modify your booking free of charge during high season.
•You have If canceled or modified later than the deadline, 100% of the first night will be charged for each room booked.
•In case of no-show, there will be a NO SHOW charge of 100% of the first night of stay for each room booked.
• Early departures are nonrefundable and will be charged 100% of canceled nights.
***The hotel does not have rooms for the disabled or with an elevator or ramps; To access the facilities and rooms you have to climb stairs, if you require a ground floor, request it in your reservation.***Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Las instrucciones limpias y las personas amables
El espacio para bañarse es muy pequeño
Nada
Me quejé desde que estábamos aún en el hotel, no obtuve respuesta y nos terminamos cambiando
Negativas a todas nuestras peticiones, toallas sucias apestando a sudor, camas pequeñas e incómodas, mal funcionamiento del aire acondicionado
El lugar es excelente. Las albercas muy bien.
Noisy. Kids running around in the night. Noisy pool area - not good for swimming
Bien situé près de la plage de Santa cruz.beach club tout près...
Le taxi pour l'aéroport était ponctuel.
Le personnel m'a fourni un cafetière et café qui n'était pas inclus dans mon choix de chambre malgré çà.
Au check out a 6:30 hrs du matin ..la réception n'était pas au courant pour ma demande de transport...ce fut un peu stressant..un chance que le chauffeur l'avait mis dans son agenda lors de mon arrivé et fait la demande a ce moment là.
Recepción mal, wifi nunca funcionó, instalaciones muy viejas, el desayuno muy limitado, pagué por 2 adultos y 1 niño, a mi niño no lo incluyeron en el desayuno pero si en cobrar la habitación.
Great staff
Internet in the room was very poor. Hot water was mediocre. It wascok
The location was lovely, overlooking the harbour. The balcony was large and we enjoyed sitting in the evening watching all the activities. The room was also large and the beds were comfy. Good hot water supply in the shower, tho the bathroom was very small. Drinking water was supplied every day. The beach club was fantastic, as were the 2 pools in the hotel.
It would have been nice to have had a fridge and a coffee maker in the room.
The pool was nice and the rooms were clean.
The plumbing was goofy, so there was a sewer smell coming up the shower drain all the time. The A/C was locked really low so it was hard to get a comfortable temp.
Beautiful hotel with an authentic feel. The pools are lovely and the staff are all very kind and friendly. The vibe is peaceful. And it’s nice that there’s also a beach club if you want a change of pace. The A/C in my room was awesome - really loud but it helped block out the child screaming at 6am…
Only that the WiFi was weak and unreliable in my room, and the price for a beer at the beach club was crazy. But these things didn’t stop me from enjoying my stay.
Close to market
Outdated and dirty
El hotel está lindo y el personal muy buen.
El baño de la ducha es una burla no media más de 1.20 m2 uno no se puede ni agachar no no , uno tenía que pasar al lado del espejo y taza inodoro para estar cómodo , la playa que tiene a los metros que dicen realmente no era tan linda en cuestión playa turística, realmente es embarcadero decenas de barcos y lanchas . Caminar a ella no es especial .
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