Hotel Lucerna Ciudad Juarez

Hotels
•
Lucerna Hotels
8.1 (487 reviews)
Paseo triunfo de la República #3976 , Ciudad Juárez , MX
+52 656 629 9900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
High prices

Categories

Cleanliness
7.48
Multiple reviews mentioned dirty rooms and unclean bathrooms.
Service
8.95
Consistently positive remarks about staff friendliness and professionalism.
Location
8.99
Good reviews about excellent location and views.
Room Quality
7.94
Some comments indicated issues with room condition and cleanliness.
Amenities
7.97
Noted lack of amenities in rooms, such as hot water and coffee.
Value for Money
7.43
Some reviews pointed out high costs with basic offerings.
Food and Beverage
7.48
Comments about the food being expensive and not good.
Overall Experience
8.55
Mixed overall experiences; service and location remain strong points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:27

Property Description

Luxurious Accommodations

Located just 15 minutes from Juarez International Airport and the Azteca industrial park, Hotel Lucerna Ciudad Juarez offers a serene escape with its outdoor pool and lush garden surroundings. The guest rooms are equipped with modern amenities including cable TV, air conditioning, and complimentary bottled water, ensuring a comfortable stay for all guests.

Convenient Facilities

Guests can take advantage of the hotel's on-site gym and business center, complete with free computer, printer, and fax services. Whether traveling for leisure or business, Hotel Lucerna Ciudad Juarez caters to all needs with its well-equipped facilities.

Culinary Delights

Indulge in a culinary experience at El Acueducto Restaurant, where Mexican and International cuisine is served for breakfast, lunch, and dinner. For a more relaxed setting, guests can unwind at El Acueducto Bar with refreshing drinks and live music, creating the perfect atmosphere to unwind after a long day.

Book your stay at Hotel Lucerna Ciudad Juarez now and experience the perfect blend of comfort and convenience.

Important information:

Free one-way transfers from the hotel to the airport are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Location

Guest Reviews

8.1
Based on 487 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.48
Overall Experience: 8.55
J
Jaime • family_with_children • us
6
Pros:

Nothing this visit around.

Cons:

Place smells old and full of dust

2026-10-22 • via Nuitee
I
Iris • couple • us
9
2026-10-21 • via Nuitee
C
Casas • couple • us
5
Ya estaba hay que podía hacer
Pros:

La unicacion

Cons:

Está vieja la habitación el elevador no funciona nada que ver con lo que reservé a y un depósito de 150 dólares se pasaron

2026-10-13 • via Nuitee
D
Díaz • couple • us
10
Comodidad
Pros:

Excelente atención del personal

2026-10-08 • via Nuitee
J
Juan • family_with_children • us
3
No fue una buena experiencia
Pros:

Me gustó la ubicación excelente, la alberca muy bonita y el personal amable.
Tuvimos problemas con la primera habitación y la recepcionista muy amable nos cambió de cuarto al lado del elevador en reparación 🤦🏻‍♀️

Cons:

Las instalaciones son viejas, están haciendo remodelaciones pero no respetan el sueño del invitado nosotros fuimos a una fiesta en la ciudad llegamos de madrugada y las reparaciones del elevador empezaron a las 9 am fue una falta de respeto. La noche siguiente la habitación de al lado tenía fiesta a las 4 am y los huéspedes gritaban mucho el personal no les dijo nada hasta después de una hora pésimo servicio. La primera habitación que nos dieron el aire no funcionó y el baño estaba sucio.

2026-09-15 • via Nuitee
M
María D • family_with_children • mx
4
🤔
Pros:

No desayunamos, ni ingerimos ningún alimento..
El buffet me pareció caro!!las

Cons:

Las toallas y sábanas demasiado viejas y olían mal.
La camarera nos ayudó tratando de poner mejores!!
Como están en reparación, sin yo darme cuenta!
Había mucho ruido...
En si la habitación está bien..
Llaves del baño ( lavabo) medio difícil de abrir .

2026-09-14 • via Nuitee
G
Gomez Valenzuela • solo_traveller • us
7
Bonito lugar, mala atención
Pros:

Las habitaciones son muy cómodas

Cons:

No son transparentes con la información y algunos empleados son muy groseros, me dijeron en el check in que tenía desayuno incluido y cuando terminamos de desayunar me cobraron casi 800 pesos , y está bien pero la forma en que me lo dijo la del restaurante me molestó mucho, me avergonzó delante de los demás huéspedes

2026-09-08 • via Nuitee
B
Bencomo Aguilera • solo_traveller • mx
10
2026-09-07 • via Nuitee
G
Granillo • couple • us
10
great place to stay
Pros:

great place to stay

Cons:

elevator remodeling was noisy

2026-09-07 • via Nuitee
S
Susana • couple • us
10
Excellent Stay with Outstanding Service!
Pros:

⭐️⭐️⭐️⭐️⭐️

We had a wonderful stay! The hotel was very clean, comfortable, and well-maintained. The staff was professional, friendly, and helpful throughout our visit. The shuttle service was outstanding—prompt, convenient, and truly made our stay even easier. Shout out to Daniel and Ramiro for their outstanding service and hospitality.

We would definitely stay here again and highly recommend this hotel!

Cons:

.

2026-09-03 • via Nuitee
M
Miguel • solo_traveller • us
9
2026-08-29 • via Nuitee
G
Graciela • solo_traveller • mx
8
2026-08-23 • via Nuitee
S
Salvador • couple • mx
6
Disappointing
Pros:

The pool is nice

Cons:

My reservation was not in their system, they ended uo charging me more than the quoted price. The rooms AC did not work properly so they brought a very loud fan to make up for it

2026-08-22 • via Nuitee
G
Gustavo • solo_traveller • us
1
2026-08-21 • via Nuitee
E
Ernesto • family_with_children • us
1
Never again
Pros:

Location was secure

Cons:

Sheets were not fully clean some lipstick stains and other , water bottles opened half way, didn’t feel safe drinking that , expensive for the amenities, elevator not working , had to call multiple times to ensure reservation was respected and while arriving I still had issues finding reservation

2026-08-20 • via Nuitee
N
natalia • solo_traveller • co
6
Necesita urgente remodelacion
Pros:

La atención del personal .

Cons:

Muy viejo ... La lencería percudida ,la alfombra muy desgastada

2026-08-18 • via Nuitee
D
Delgado Hernandez • couple • mx
7
2026-08-16 • via Nuitee
F
Florence • solo_traveller • fr
8
2026-08-13 • via Nuitee
P
Patricia • extended_group • us
10
Overall good
Pros:

Pool

Cons:

Booking process took a long time when we got to hotel.

2026-08-13 • via Nuitee
S
Salcido • solo_traveller • us
2
Pros:

Breakfast was good

Cons:

Service was bad

2026-07-20 • via Nuitee