Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (402 reviews)
800 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and quiet
Good location near restaurants and stores
Heated pool
Cons:
Moldy rooms
Miscommunication with staff
Overpriced accommodation

Categories

Cleanliness
7.5
Negative sentiments regarding mold and cleanliness in rooms, which significantly impacted the experience.
Service
9.5
While the service was often mentioned as friendly, there were significant staffing issues which affected response times.
Location
10
Positive mentions of the location being close to stores and restaurants, very convenient.
Room Quality
8
Room quality received negative remarks, particularly regarding outdated features and cleanliness.
Amenities
9
Provided amenities were basic, with some positive mentions of the heated pool but overall disappointing choices.
Value for Money
9
Perceived as overpriced considering the quality of accommodations and issues faced.
Food and Beverage
9.5
Breakfast was basic and not worth the extra payment, reflecting standard expectations.
Overall Experience
9.5
Mixed experience with several positives overshadowed by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:03

Property Description

Convenient Location
Situated just off I-390, Holiday Inn Hotel & Suites Rochester – Marketplace offers easy access to downtown Rochester, only a 15-minute drive away.

Fantastic Amenities
Enjoy the indoor pool, on-site restaurant serving American cuisine, free Wi-Fi, and rooms equipped with a microwave and refrigerator. The hotel also features a modern fitness center, business center, and on-site laundry facilities.

Great Services
With a 24-hour front desk, guests can expect round-the-clock assistance. The hotel's proximity to the Rochester Riverside Convention Center and Greater Rochester International Airport makes it a perfect choice for both business and leisure travelers.

Book your stay at Holiday Inn Hotel & Suites Rochester – Marketplace for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 402 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 8
Amenities: 9
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9.5
H
Hobbs • family_with_children • us
10
2026-04-13 • via Nuitee
S
Silliker • family_with_children • us
10
Pros:

The rooms were clean and up-to-date. The fitness center was perfect for me. My daughter loved the pool however I wish it had been a tad warmer for my preference but other adults were swimming and enjoyed it. The breakfast was fantastic they had everything in this breakfast bar and for someone who eats low carb I loved the fresh berries to go with my eggs bacon and breakfast sausage. And the staff was great, very friendly and knowledgeable. This was a stay for fun on Easter evening to spend a little more time with my son for his birthday before he went back to collage. I just really wanted him to relax and have a good time and seeing him happy and enjoying the amenities made the stay well worth it. The room rate with breakfast included for the 3 of us was a steal. I will absolutely be staying again.

2026-04-09 • via Nuitee
K
Kaeleigh • couple • us
10
2026-04-07 • via Nuitee
V
Vera • solo_traveller • us
10
I love the pool more than anything.
Pros:

It was clean, staff was really nice and it wasn’t a problem getting in and out the building. Room was very comfortable and clean of course. I definitely would stay here again

Cons:

It was nothing that I didn’t like
Everything was good for me %100

2026-04-06 • via Nuitee
M
Michelle • family_with_children • us
1
Beware! Room preferences not honored!
Pros:

Free parking

Cons:

Hotel did not honor the Booking.com request for a 2 queen room. When I went to check in they only were willing to give me a single King room even though the request was ‘approved’ prior to the stay. Very disappointing! Ended up not even staying due to the lack of caring from the hotel to fix the problem.

2026-03-31 • via Nuitee
A
Aaron • solo_traveller • us
8
2026-03-21 • via Nuitee
S
Sheena • family_with_children • us
10
2026-03-02 • via Nuitee
N
Nicolas • family_with_children • gp
9
Pros:

La navette, le rapport qualité prix, le personnel poli.

2026-02-23 • via Nuitee
R
Richard • couple • us
10
Friendly, knowledgeable staff. Room was clean and comfortable. Good location
2026-02-23 • via Nuitee
Z
Zipei • family_with_children • us
1
DO NOT STAY HERE unless you want to get scammed.
Pros:

zero, extremely bad and unpleasant experience.

Cons:

My brother and I are international students who flew over 16 hours to settle here for his college move-in, but we nearly ended up on the streets because they did not inform us that we had to be over 21 years old to check in. The manager at the time refused to let us check in and cancelled our reservation on us. He promised us a refund, but it has been over a month and the refund has not happened. They have been dragging this on and on, I have been calling them every day since the cancellation, but no progress has happened, and the new manager is refusing to take action and keeps pushing responsibility because she "doesn't know what's going on." They have also not been responding to booking.com's emails to confirm our cancellation and refund, and yet they claim that the money has already been returned (which cannot be true, booking.com has not received any money from them). The refund means a lot to me, my brother and I are both college students, and the refund is a lot of money that is affecting our personal lives. I have no other choice but to write this because I have no idea how else I can get them to respond before it's too late and they try to permanently ignore me. What a bunch of scammers and utter disappointment for our first day in the United States.

2026-01-19 • via Nuitee
R
Rudra • couple • us
10
2026-01-19 • via Nuitee
A
Allison • solo_traveller • us
6
2026-01-19 • via Nuitee
D
Driscoll • family_with_children • us
10
Excellent stay.
Pros:

Excellent hotel. Rooms were exceptionally clean.

Cons:

The eggs seemed like overcooked.

2025-12-30 • via Nuitee
A
Amanda • couple • us
10
2025-12-28 • via Nuitee
D
David • couple • us
6
2025-11-12 • via Nuitee
T
torrez • family_with_children • us
1
no I didn’t stay in that hotel
Pros:

I didn’t get my money back and the pool didn’t work and the bed was 1 bed only when I clearly put 2 beds

2025-11-06 • via Nuitee
H
Harper • extended_group • us
10
Very good
Pros:

Perfect for a short getaway — clean, quiet, and excellent service.

2025-11-03 • via Nuitee
S
Smith • couple • us
8
2025-10-18 • via Nuitee
T
Tyler • family_with_children • ca
7
Would definitely stay there again and it’s in a good location close to stores and restaurants.
Pros:

The pool was heated so that was perfect. Big and spacious with high ceilings.

Cons:

The staff wasn’t always present but he was understaffed. Can’t blame him and he did his best.

2025-10-16 • via Nuitee
M
Maureen
6
Pros:

The pillows smelled. The air conditioner did not cool the room.

2025-10-12 • via Nuitee