Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.3 (268 reviews)
800 Jefferson Road , Rochester , US
+1 585-475-9190

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location (close to airport/appointments and food options)
Comfortable beds
On-site pool and restaurant/bar
Breakfast praised by several guests
Cons:
Cleanliness problems (bugs, dirty shower, spoiled fruit, muddy/no hot water)
Perceived poor value/overpriced; breakfast sometimes extra
Small bathrooms and lack of dressers/luggage racks/safe
Occasional rude/incompetent handling of complaints
Noise from road or on-site events

Categories

Cleanliness
5.5
Mixed to negative: several reports of bugs, dirty shower, spoiled fruit and muddy/no hot water on arrival, though some guests described rooms as clean.
Service
9.5
Generally very positive: multiple guests praised friendly, helpful staff and specific front desk/breakfast attendants; isolated incidents of incompetence or rude responses when addressing problems noted but not dominant.
Location
8.7
Strongly positive: repeatedly cited as convenient (close to airport, appointments and food options); some noise from road or on-site events noted.
Room Quality
7
Mixed: comfortable beds and generally acceptable rooms for some guests, but issues include small bathrooms, lack of dressers/luggage racks, occasional bugs and shower cleanliness concerns.
Amenities
7.4
Mixed: positives include pool, on-site restaurant/bar and access to breakfast (when included); negatives include no in-room safe, microwaves or luggage racks not working/available and occasional maintenance issues.
Value for Money
5.8
Negative: several guests felt the hotel was overpriced or poor value (explicit comments calling it terrible value compared to nearby options); some upset that breakfast was charged extra.
Food and Beverage
6.8
Mixed: some guests enjoyed the breakfast and found it delicious, while others described it as inedible, lacking variety, or serving spoiled fruit and attracting fruit flies.
Overall Experience
7.7
Mixed but leaning positive: many guests would stay again due to helpful staff, location and comfortable beds, while some experienced serious issues (bugs, cleanliness, water problems, noise) that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Situated just off I-390, Holiday Inn Hotel & Suites Rochester – Marketplace offers easy access to downtown Rochester, only a 15-minute drive away.

Fantastic Amenities
Enjoy the indoor pool, on-site restaurant serving American cuisine, free Wi-Fi, and rooms equipped with a microwave and refrigerator. The hotel also features a modern fitness center, business center, and on-site laundry facilities.

Great Services
With a 24-hour front desk, guests can expect round-the-clock assistance. The hotel's proximity to the Rochester Riverside Convention Center and Greater Rochester International Airport makes it a perfect choice for both business and leisure travelers.

Book your stay at Holiday Inn Hotel & Suites Rochester – Marketplace for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 268 reviews
Cleanliness: 5.5
Service: 9.5
Location: 8.7
Room Quality: 7
Amenities: 7.4
Value for Money: 5.8
Food and Beverage: 6.8
Overall Experience: 7.7
R
Rodney • couple • us
10
2026-10-21 • via Nuitee
D
Danielle • couple • us
8
Content with everything
Pros:

Staff was amazing. The gentleman that checked us in and the gentleman at breakfast were friendly and in good spirits.

Cons:

Room was in the stairwell - a little strange

2026-10-19 • via Nuitee
S
Suzanne • family_with_children • us
7
Overall was good. Would stay there again.
Pros:

Room was nice. Had a room with a king bed. Bed and pillows were extremely comfortable. Did not looking at booking to realize breakfast was not included in price paid for room. While it was only an additional $12.00 per room not thrilled about learning this.

2026-10-14 • via Nuitee
K
Katina • family_with_children • us
8
Pros:

Breakfast was great!!!

Cons:

There are no dressers...I has no where to put my clothes..not even a luggage rack ...I had to put it up on the ironing board

2026-10-12 • via Nuitee
M
Michael • solo_traveller • us
2
No water and filthy
Pros:

It was close to the airport

Cons:

No water when we checked in and it was out until 6 pm then it was mud coming out. In the morning for an early flight no HIT WATER!!!! Ridiculous stay and the front seat staff were incompetent

2026-10-10 • via Nuitee
E
Elior • solo_traveller • il
7
Pros:

Nice staff, the room is ok, nice facilities

Cons:

No safe in the room, the hotel is pretty old

2026-09-07 • via Nuitee
K
Kim • couple • ca
10
Pros:

Location for sure and the staff was excellent

Cons:

Would like the room cleaned each day, wished the prices were lower

2026-08-30 • via Nuitee
K
Kit • couple • ca
6
Overall a good stay, good location. A bit over priced but the staff was super friendly
Pros:

The room was overall clean and bed was comfortable

Cons:

The shower needed to be cleaned. The price is too high. The breakfast needs more variety. The fresh fruits were spoiled with fuzz on them and were mixed with the other fruits. Fruit flies were sooooo much in our room

2026-08-27 • via Nuitee
J
Joe • solo_traveller • us
8
2026-08-24 • via Nuitee
C
Chasity • solo_traveller • us
10
Pros:

The staff were so helpful and friendly. The rooms were clean and the beds were comfortable. Breakfast was delicious and having a restaurant and bar on site was so convenient.

Cons:

Our bathroom was super small. Theres definitely not enough room if more than 1 person was in there at the same time. This wasnt a deal breaker for us though. We would totally book another stay.

2026-08-20 • via Nuitee
K
kristen • couple • us
8
2026-08-14 • via Nuitee
M
Melissa • couple • ca
10
2026-08-13 • via Nuitee
M
Megan • solo_traveller • us
1
Bugs. The first room I went to had bugs in it, so I went to the front desk about it. The second room
Pros:

The location was fine. It was close to where I was going for a specialized doctor's appointment. It was next to the road, which was rather loud, but they cannot really control that.

Cons:

Bugs. The first room I went to had bugs in it, so I went to the front desk about it. The second room they gave me (on a different floor) also had bugs. When I went to the front desk about bugs in the second room, staff got mad at me and threatened that I would "have to find another place to stay" if I "kept checking the room". As a woman who was travelling, that didn't help me feel any safer. Of course, I'm checking the room for bugs and other things. I'm a woman who is travelling out of state. It's a concern of general safety.

2026-08-10 • via Nuitee
C
Christina • solo_traveller • us
1
2026-08-05 • via Nuitee
R
Ronald • family_with_children • us
10
Great
Pros:

Everything

Cons:

Didn’t have extended stay

2026-08-03 • via Nuitee
C
Craig A. Burgess • solo_traveller • us
10
2026-07-25 • via Nuitee
E
Evelyn • solo_traveller • us
10
2026-07-25 • via Nuitee
S
Sachiko • couple • us
4
2026-07-22 • via Nuitee
M
Maxim • family_with_children • ca
2
At this price point it’s a terrible value for money. Mariott Residences just 3 mins away is a much better option.
Pros:

nothing

Cons:

1. The hotel is quite shabby and needs renovation.
2. The breakfast is inedible.
3. There was a wedding party on Saturday night in the hotel. As our room window faced the inner garden, we had music, loud conversations and noices till 1AM.

2026-07-22 • via Nuitee
C
Cheryl • solo_traveller • us
10
Pros:

Access to many food choices

2026-07-13 • via Nuitee