Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (393 reviews)
800 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and quiet
Good location near restaurants and stores
Heated pool
Cons:
Moldy rooms
Miscommunication with staff
Overpriced accommodation

Categories

Cleanliness
7.5
Negative sentiments regarding mold and cleanliness in rooms, which significantly impacted the experience.
Service
9.5
While the service was often mentioned as friendly, there were significant staffing issues which affected response times.
Location
10
Positive mentions of the location being close to stores and restaurants, very convenient.
Room Quality
8
Room quality received negative remarks, particularly regarding outdated features and cleanliness.
Amenities
9
Provided amenities were basic, with some positive mentions of the heated pool but overall disappointing choices.
Value for Money
9
Perceived as overpriced considering the quality of accommodations and issues faced.
Food and Beverage
9.5
Breakfast was basic and not worth the extra payment, reflecting standard expectations.
Overall Experience
9.5
Mixed experience with several positives overshadowed by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:03

Property Description

Convenient Location
Situated just off I-390, Holiday Inn Hotel & Suites Rochester – Marketplace offers easy access to downtown Rochester, only a 15-minute drive away.

Fantastic Amenities
Enjoy the indoor pool, on-site restaurant serving American cuisine, free Wi-Fi, and rooms equipped with a microwave and refrigerator. The hotel also features a modern fitness center, business center, and on-site laundry facilities.

Great Services
With a 24-hour front desk, guests can expect round-the-clock assistance. The hotel's proximity to the Rochester Riverside Convention Center and Greater Rochester International Airport makes it a perfect choice for both business and leisure travelers.

Book your stay at Holiday Inn Hotel & Suites Rochester – Marketplace for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 393 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 8
Amenities: 9
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9.5
R
Rudra • couple • us
10
2026-01-19 • via Nuitee
A
Allison • solo_traveller • us
6
2026-01-19 • via Nuitee
Z
Zipei • family_with_children • us
1
DO NOT STAY HERE unless you want to get scammed.
Pros:

zero, extremely bad and unpleasant experience.

Cons:

My brother and I are international students who flew over 16 hours to settle here for his college move-in, but we nearly ended up on the streets because they did not inform us that we had to be over 21 years old to check in. The manager at the time refused to let us check in and cancelled our reservation on us. He promised us a refund, but it has been over a month and the refund has not happened. They have been dragging this on and on, I have been calling them every day since the cancellation, but no progress has happened, and the new manager is refusing to take action and keeps pushing responsibility because she "doesn't know what's going on." They have also not been responding to booking.com's emails to confirm our cancellation and refund, and yet they claim that the money has already been returned (which cannot be true, booking.com has not received any money from them). The refund means a lot to me, my brother and I are both college students, and the refund is a lot of money that is affecting our personal lives. I have no other choice but to write this because I have no idea how else I can get them to respond before it's too late and they try to permanently ignore me. What a bunch of scammers and utter disappointment for our first day in the United States.

2026-01-19 • via Nuitee
D
Driscoll • family_with_children • us
10
Excellent stay.
Pros:

Excellent hotel. Rooms were exceptionally clean.

Cons:

The eggs seemed like overcooked.

2025-12-30 • via Nuitee
A
Amanda • couple • us
10
2025-12-28 • via Nuitee
D
David • couple • us
6
2025-11-12 • via Nuitee
T
torrez • family_with_children • us
1
no I didn’t stay in that hotel
Pros:

I didn’t get my money back and the pool didn’t work and the bed was 1 bed only when I clearly put 2 beds

2025-11-06 • via Nuitee
H
Harper • extended_group • us
10
Very good
Pros:

Perfect for a short getaway — clean, quiet, and excellent service.

2025-11-03 • via Nuitee
S
Smith • couple • us
8
2025-10-18 • via Nuitee
T
Tyler • family_with_children • ca
7
Would definitely stay there again and it’s in a good location close to stores and restaurants.
Pros:

The pool was heated so that was perfect. Big and spacious with high ceilings.

Cons:

The staff wasn’t always present but he was understaffed. Can’t blame him and he did his best.

2025-10-16 • via Nuitee
M
Maureen
6
Pros:

The pillows smelled. The air conditioner did not cool the room.

2025-10-12 • via Nuitee
M
Marlon
8
Pros:

Close proximity to my travels.

2025-10-08 • via Nuitee
M
Milani • family_with_children • us
1
Horrific! Moldy and gross.
Pros:

It was close to RIT

Cons:

We arrived to a very moldy room #142, the ceiling was damaged showing obvious water leaks.
The bathroom was even worse, mold smell and water dripping from the vanity.
I asked to be moved within 5 minutes.
They advised me that they were full.
Within 15 minutes my daughter and I were both experiencing breathing issues and had to pack up to leave.
We went to the front desk to ask for a refund and were told no and that the manager was in a meeting.
We had to reserve another room at a different location for an additional $200.
Just unacceptable that a room in such disrepair is allowed to be occupied.
This is going to be reported to the health department.

2025-10-04 • via Nuitee
N
Nicholas • family
2
Pros:

I don’t usually write reviews but this one needed to be heard. Hotel called me last minute saying my room was no longer available after driving 7+ hrs. I asked what I can do and their response was “get another hotel” when I explained how far I drove he said he didn’t know what to tell me and hung up. Very disappointing customer service. Never again will I book here.

2025-10-02 • via Nuitee
L
Laura
6
Pros:

No housekeeping the first three days of the stay and they double booked our room so we had to stay in a suite with a pull out couch

2025-10-01 • via Nuitee
S
Susan • family
10
Pros:

Clean room, comfy beds, Bar-restaurant on site

2025-10-01 • via Nuitee
C
Catherine
8
Pros:

Staff very nice, room not ready at 5:30 in evening. That was my only complaint

2025-10-01 • via Nuitee
J
Jagger • family
8
Pros:

Safe

2025-09-30 • via Nuitee
C
Cassandra
10
Pros:

Friendly and helpful

2025-09-29 • via Nuitee
D
Deborah
10
Pros:

Nice

2025-09-29 • via Nuitee