Fairfield Inn and Suites by Marriott Minneapolis Shakopee

I loved the location of this hotel! I also loved the breakfast and how friendly the staff was! Very clean and also very simple hotel! Loved!

I called 24 hours prior to our stay to let them know I needed to cancel one of our two reservations. Before I was able to finish my question of what the cancellation policy is, a cancellation fee was processed. I said... if I am paying the same (or more) for the fee, then don't cancel it. I did not even get a chance to make a decision.

It now gets really weird... really weird... McKenzie at the front desk gets really short with me and says "I'll see what I can do, no promises"... then hangs up on me. 10 minutes later, she sends me a cancellation email that BOTH rooms have been cancelled and I am banned from the property. (What just happened?)

I called again and McKenzie was super rude and said this is what her manager said to do... I would really like to know what she said to her manager. I am going to see if the phone calls that were made, were recorded. She would not give me the "manager's number so I could speak directly to them. (She won't give out "private" numbers... I didn't want their "private" number, I wanted the business number.)

So, now I am out the cancellation fee and our friends don't have a room. I tried for 90 minutes to connect with someone what would speak to me. I now have to wait for an email.

This is the strangest thing I have encountered. Still a little caught off guard. By the way... I understand I may have been cancelling under the allowed time, but... I was not given a chance to keep it. The cancellation fee was more than the actual room charge... so why would anyone cancel it?

Clean bed and bathroom

The breakfast was good.

Wonderful little getaway spot especially if you’re going to valleyfair

To get your room cleaned you had to ask instead of what I was told every other day. Then they did not always vacuum. They checked me out of my room after 4 days by mistake. 3 times I had to get new keys because they did not work that meant going back and forth from 3rd floor to lobby plus waiting upto 10 minutes to get them. The refrigerator was not cold enough. The one dresser was very low to the ground and only 2 drawers. the same space could accommodate a taller 4 drawer dresser. twice I tried to contact the front desk to report the person staying above me was jumping on the floor. No one answered the phone trying several times This was 10pm at night. This was June 1, 2026

I did not like it I believe scrambled eggs should always be available yet they seem to have some days when I was there 14 days they were not available one morning all that was available for hot food was bacon and sausage. I also witness one person stealing food a total of 3 times going out to his car then coming back piling up the bacon and sausage. I reported it to staff.

Breakfast was a little disappointing. We have stayed at Marriot's before and it has been better and better help.

Location breakfast room parking staff all above average

Front desk staff was very helpful