Holiday Inn - Ciudad Juarez by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.3 (535 reviews)
Av. Tecnologico 3620 , Ciudad Juárez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Helpful and friendly staff
Good location
Cons:
Inconsistent cleanliness
Issues with food quality
Pool did not meet expectations

Categories

Cleanliness
8.79
Some reviews noted that rooms were not clean and had dirty floors.
Service
10
Many reviews highlighted the helpfulness and professionalism of the staff.
Location
9.76
Guests appreciated the good location of the hotel.
Room Quality
8.8
Mixed reviews on room quality, with some mentioning discomfort.
Amenities
9.25
The amenities were mentioned positively, but the pool was a disappointment.
Value for Money
9.28
Some guests felt the price was higher compared to similar hotels.
Food and Beverage
8.74
Breakfast quality received mixed reviews, with some food not recommended.
Overall Experience
9.79
General sentiment was very positive, with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:25

Property Description

Convenient Location
Located just a stone's throw away from the American consulate and a short drive from Abraham Gonzalez International Airport, Holiday Inn Ciudad Juarez offers easy access for travelers.

Comfortable Accommodations
Experience a cozy stay in rooms equipped with free Wi-Fi, cable TVs, coffee makers, and ironing facilities. Whether you're here for business or leisure, our rooms are designed to cater to your needs.

Relaxation and Dining
Unwind by the outdoor pool, hit the gym, or enjoy a meal at Las Misiones restaurant offering delectable international cuisine. End your day with a drink at El Refugio Bar, the perfect spot to unwind.

Ready to experience comfort and convenience at Holiday Inn Ciudad Juarez? Book your stay now and enjoy a seamless travel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Shuttle service to the US consulate is by prior reservation only and based on availability.

Please note that when booking 10 rooms or more group policies will apply. Contact the property directly with the contact details provided in your confirmation for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CJS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.3
Based on 535 reviews
Cleanliness: 8.79
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 9.25
Value for Money: 9.28
Food and Beverage: 8.74
Overall Experience: 9.79
R
Rivera • solo_traveller • mx
10
Pros:

Personal amable, limpieza, imagen, buena comida

Cons:

Los colchones no son muy cómodos, alberca podría mejorar

2026-04-30 • via Nuitee
M
Monica • family_with_children • mx
10
2026-04-30 • via Nuitee
A
Alfredo • solo_traveller • us
10
Pros:

Away from everyone

Cons:

The room away from everyone

2026-04-27 • via Nuitee
S
Samuel • extended_group • us
10
2026-04-27 • via Nuitee
L
LIZETTE • family_with_children • mx
9
Atencion muy buena
Pros:

La ubicacion y el personal muy atento

Cons:

El cuarto tiene alfombra y olia un poco mal

2026-04-10 • via Nuitee
A
Arsenio • couple • us
8
Pros:

Good location

Cons:

The furniture was dusty and the carpet in the entire hotel should be vacuum

2026-04-08 • via Nuitee
J
Jaime • couple • mx
10
Pros:

La comida, y la habitacion muy comoda

2026-04-05 • via Nuitee
G
Gerardo • solo_traveller • mx
7
NADA FUERA DE LO COMUN
Pros:

EN GENERAL LA PERSONA QUE SE ENCUENTRA EN LA PUERTA QUE CREO QUE ES EL CHOFER O ALGO DEL HOTEL, MUY AMABLE. LAS CHICAS DEL ASEO TAMBIEN MUY AMABLES Y ATENTAS, AL IGUAL QUE LOS MESEROS O PERSONAL DEL RESTAURANTE, PERSONAS MUY AMABLES.

Cons:

EL PERSONAL, TANTO EN RECEPCIÓN EL DÍA QUE LLEGUE, NO ME PARECIO CON LA MEJOR ACTITUD, NO SE, TAL VEZ EL HORARIO EN EL QUE LLEGUE, NO ME LO TOMO PERSONAL, PERO NO ERA LA MEJOR ACTITUD POR PARTE DE EL. EN EL AREA DEL RESTAURANTE, LA SEÑORITA QUE REVISA SI ES QUE CUENTAS CON EL SERVICIO DE DESAYUNO NO TENIA LA MEJOR ACTITUD, ES UNA PERSONA QUE DEJO MUCHO QUE DESEAR CON SU FORMA DE PREGUNTAR O DAR INFORMES.

2026-04-03 • via Nuitee
J
John • couple • us
10
2026-03-28 • via Nuitee
E
Erika Patricia • couple • us
8
Great place to stay
Pros:

The location, staff was friendly and attentive

Cons:

The WiFi barely worked half the time I was there

2026-03-23 • via Nuitee
E
Edgar • couple • us
10
2026-03-16 • via Nuitee
B
Brenda • family_with_children • us
10
Excelente lugar para hospedarse
Pros:

La atención del personal es muy buena

Cons:

Todo me gustó si pudiera sugerir algo quizás sería que estuviera perfecto si tuviera una piscina y jacuzzi interior

2026-03-15 • via Nuitee
I
Ignacio • solo_traveller • mx
9
La reservación muy difícil y no puedo obtener factura
Pros:

Ni aplicable

Cons:

No se puede facturar

2026-03-11 • via Nuitee
A
Adriana • family_with_children • mx
10
2026-02-11 • via Nuitee
J
Jose • couple • us
10
2026-02-11 • via Nuitee
V
Victor • couple • mx
10
de lujo
Pros:

excelente la habitación y muy amplia

2026-02-09 • via Nuitee
G
Georgie • couple • us
10
2026-01-29 • via Nuitee
M
Manuel • family_with_children • mx
6
Pros:

Excelente la habitación
Puntos a checar personal de hotel no conoce nada de reservas por medio de bockin
La app de bookin pésima para reservar te da un precio te lo super aumenta no te deja pagar con tarjeta te realiza la reserva no te deja cancelar te penaliza creo que será primera y última vez que utilizo su app

Cons:

La app de booking es mala te engaña con los precios y para pagar una dificultad

2026-01-24 • via Nuitee
Y
Yunsong • extended_group • mx
7
2026-01-19 • via Nuitee
M
MIGUEL • couple • us
10
2026-01-19 • via Nuitee