Sunstar Hotel Lenzerheide

Hotels
8.6 (919 reviews)
Voa Sporz 8 , Lenzerheide , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Perfect location
Friendly and attentive staff
Excellent breakfast
Cons:
Check-in after 16:00
Room quality varying

Categories

Cleanliness
8.18
The experience was overall good, but there were complaints regarding cleaning staff interfering early.
Service
9.15
Many reviews highlighted the friendly and attentive staff.
Location
9.19
The hotel's location is frequently praised as perfect for visitors.
Room Quality
8.14
Generally good, but some reviews expressed that certain rooms were outdated.
Amenities
8.67
Facilities like the SPA and pool received positive mentions.
Value for Money
7.63
Value for money was questioned, especially regarding check-in and check-out policies.
Food and Beverage
9.18
Breakfast and dining experiences were noted as excellent.
Overall Experience
8.65
The general sentiment was positive, but some issues were mentioned regarding management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:13

Property Description

Sunny Retreat with Exciting Amenities

Indoor Pool and Relaxation
Enjoy a serene stay at the Sunstar Hotel Lenzerheide with its indoor pool, steam bath, and sauna. Unwind after a day of activities in these rejuvenating facilities.

Convenient Location for Adventure
Situated just 200 metres from the centre, this hotel is perfect for nature lovers. With hiking paths, ski pistes, and the free sport bus stop nearby, the possibilities for adventure are endless.

Culinary Delights Await
Indulge in a culinary journey at the hotel's restaurant with a diverse evening menu. From fresh, regional ingredients to a variety of main courses and delectable desserts, your taste buds are in for a treat.

Book your stay now at Sunstar Hotel Lenzerheide for an unforgettable experience!

Important information:

Please note that half board for children under six years will be charged at the hotel.
Covid period is over.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 50 per person per night when using an existing bed.
    People 16 years old and over stay for CHF 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 919 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 7.63
Food and Beverage: 9.18
Overall Experience: 8.65
A
Alex • couple • ch
7
Ganz ok
Pros:

Frühstücksbuffet sehr gut, Wellness ebenfalls. Personal freundlich. Restaurant auch empfehlenswert. Ski/Bikeraum perfekt. Alles im Erdgeschoss und Wellnes 4stern like

Cons:

Sobald man nach oben ging hatte man nur noch ein 3stern Feeling. Die Zimmertüre schloss nicht dicht, man konnte einen Spalt durchsehen. Das Bett wurde die zweite Nacht schlampig gemacht (obwohl wir auch ganz darauf verzichten könnten). Das Zimmer mit Balkon war ok aber eben nichts Besonderes.

2026-03-13 • via Nuitee
B
Beatzrice • family_with_children • ch
8
wir kommen wieder ...sogar das Auto durften wir noch nach Absprache einen Moment länger stehen lasse
Pros:

Das Frühstück war hervorragend...hatte sogar lactosefreie Joghurt Milch etc, Auch die Omletten super fein frisch zubereitet.
Wir kommen wieder

2026-03-10 • via Nuitee
P
Pascal • couple • ch
8
Pros:

frische Eierspeisen zum Frühstück, Gute Lage, Skibus gleich vor der Türe

2026-03-08 • via Nuitee
A
Anne • couple • de
9
2026-03-08 • via Nuitee
D
Doris • extended_group • ch
7
2026-03-06 • via Nuitee
D
Divdrisht • family_with_children • in
5
2026-03-05 • via Nuitee
N
Nicole • solo_traveller • ch
10
2026-03-03 • via Nuitee
M
Maarten • solo_traveller • nl
8
2026-03-03 • via Nuitee
L
Lionel • solo_traveller • ch
9
Très bon hôtel.
Pros:

Tout d'abord l'hôtel est très bien situé, directement à côté de l'arrêt du Sportbus local qui relie été comme hiver les points névralgiques de la station comme les remontées mécaniques toutes les 15' environ. La place de sport du village est également située vis-à-vis. Une piste de ski de fond passe directement devant l'hôtel, à l'endroit où se trouve le pump track. L'hôtel en soi date des années 1970 mais a été rénové entièrement. J'ai particulièrement apprécié la literie de grande qualité et l'équipement de la chambre, avec boissons gratuites renouvelées chaque jour. Le buffet du déjeuner est également très bien fourni. Aussi un plus pour la piscine au sous-sol, de taille très satisfaisante.
Dans l'ensemble un excellent hôtel.

Cons:

Certain.e.s employé.e.s ne sont guère courtois.e.s mais c'est souvent inévitable avec un si grand nombre d'employé.e.s saisonniers.

2026-03-03 • via Nuitee
I
Isabelle • family_with_children • ch
9
Very nice hotel in the middle of town and right at the ski bus. Ski in. Not ski out.
Pros:

clean, comfortable rooms. Great breakfast. Very nice ski room. Great location. Nice pool. Good spa area. I liked the wooden floors in the room.

Cons:

Nothing.

2026-03-02 • via Nuitee
R
Regula • solo_traveller • ch
8
2026-03-01 • via Nuitee
A
Annette • family_with_children • ch
9
2026-02-27 • via Nuitee
O
Oliver • couple • ch
10
2026-02-23 • via Nuitee
K
Kirsty • couple • ch
9
2026-02-23 • via Nuitee
M
monique • family_with_children • ch
8
Pros:

Super Lage, sehr gutes Frühstückbuffet

2026-02-14 • via Nuitee
C
Christian • family_with_children • ch
9
2026-02-13 • via Nuitee
F
Fabrizio • family_with_children • ch
8
2026-02-11 • via Nuitee
M
Marending • couple • ch
9
Cons:

Das ich noch für den Parkplatz bezahlen muss

2026-02-08 • via Nuitee
M
Martina • solo_traveller • ch
7
2026-02-08 • via Nuitee
K
Karen • couple • ch
8
Would recommend
Pros:

The room was spotless and a good size. Staff were helpful and the breakfast was delicious

Cons:

The room was a little dated

2026-02-08 • via Nuitee