Hotel Benidorm

Hotels
8.5 (1323 reviews)
Frontera 217 Colonia Roma , Mexico City , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near metro/General Hospital
Friendly, helpful staff and professional daily cleaning
Spacious rooms with good water pressure
Varied breakfast
Convenient nearby shops, tacos and transport options
Cons:
Old/damaged towels and occasional cleanliness/maintenance issues
Hard mattresses and some dated furniture
Lack of in-room amenities (no fridge, kettle, no pool)
Intermittent Wi-Fi signal in rooms
Reports of extra/unexpected charges or booking/entrance problems

Categories

Cleanliness
6.5
Mixed reports: some guests praised daily cleaning and found rooms clean, but multiple reviews mention poor maintenance (old/holed towels, clogged sink, worn furniture and general cleanliness issues).
Service
10
Staff repeatedly described as very friendly and helpful (allowed early parking storage, professional daily room cleaning, attentive). A few isolated complaints about billing were reported but majority of comments praise the service.
Location
10
Consistently praised: excellent location near Hospital General, metro and metrobús with many restaurants, shops and transport options within walking distance — very convenient for exploring the city.
Room Quality
8.5
Rooms are described as spacious and comfortable with good water pressure, but several guests noted hard mattresses, old furniture or minor maintenance issues; overall mixed-to-positive room experience.
Amenities
6
Notable gaps: multiple guests mentioned lack of in-room fridge and kettle, no pool, and limited in-room amenities; some appreciated basic conveniences nearby but on-site amenities are limited.
Value for Money
7
Mixed value perception: some find it a reasonable base for the area, but there are reports of unexpected extra charges and expectations mismatched with advertised star rating, lowering perceived value for some guests.
Food and Beverage
10
Breakfast described as varied and positive in at least one review; no major negative reports about food/beverage services in the dataset.
Overall Experience
10
Overall stays are often positive due to location, helpful staff and clean/spacious rooms for many guests, though maintenance and amenity shortcomings create variability in individual experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:39

Property Description

Spacious Accommodations and Exceptional Facilities

Hotel Benidorm offers spacious accommodations and exceptional on-site facilities, providing easy access to popular Mexico City attractions. The vibrant Zona Rosa, World Trade Center, Telmex Cultural Center, and La Ciudadela market are all within reach, with metro stations just a short walk away.

Convenient Location

Located near various shopping centers and local restaurants, Hotel Benidorm ensures guests have everything they need at their fingertips. Explore the city with ease and make the most of your stay in Mexico City.

Delicious Dining and Entertainment Options

Indulge in delicious meals at the on-site Mesón del Monje restaurant, and unwind at the lobby piano bar. For souvenirs and gifts, visit the hotel's gift shop. Experience a comfortable and memorable stay at Hotel Benidorm - book now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.5
Based on 1323 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 6
Value for Money: 7
Food and Beverage: 10
Overall Experience: 10
E
ERIC13000 • solo_traveller • us
7
No frills, old school hotel.
Pros:

Good value in great location.

Cons:

No frills, basic old school hotel.

2026-08-28 • via Nuitee
M
Mariana • extended_group • mx
8
2026-08-25 • via Nuitee
A
Angel Rafael • solo_traveller • it
10
2026-08-24 • via Nuitee
E
eve • solo_traveller • hk
6
Staff is nice and helpful but the rooms need a refresh !
Pros:

Price was good room was spacious

Cons:

Location is noisy - but convenient .
Walls are thin you can hear everything in the corridor. Smell of humidity in bathroom

2026-08-24 • via Nuitee
L
Leire • solo_traveller • es
8
2026-08-23 • via Nuitee
V
Villarreal Perez • family_with_children • co
9
2026-08-21 • via Nuitee
R
ROSIBEL • solo_traveller • mx
9
Pros:

La ubicación, que tienen estacionamiento accesible, el personal amable

Cons:

La habitacion que me dieron daba a la avenida y se escucha ruido todo el tiempo

2026-08-21 • via Nuitee
H
Humberto • couple • mx
8
2026-08-18 • via Nuitee
M
Martínez Del Campo • couple • mx
8
Estancia cómoda, segura y en la ubicación inmejorable
Pros:

Excelente ubicación
Excelente atención del personal
Habitaciones cómodas
Tiene estacionamiento propio

2026-08-18 • via Nuitee
A
Ana Edith • extended_group • mx
10
Greta hotel with even greater staff, amazing location and room!
Pros:

Location and staff

Cons:

There was a little leak in the bathroom

2026-08-18 • via Nuitee
M
Maria Carolina • solo_traveller • br
8
2026-08-17 • via Nuitee
A
Alessandro Vincenzo • solo_traveller • it
8
Ottimo rapporto qualità prezzo
Pros:

La camera è molto grande e accogliente, completa di armadio ampio e cassettiera. Ogni giorno abbiamo trovato la camera in ordine, con due nuove bottiglie d'acqua incluse. Molto gradite con il caldo di cdmx. Abbiamo provato anche il servizio in camera, ottimo. La posizione pur non essendo centrale, è comoda per muoversi rapidamente verso le attrazioni dellq città. In generale, ottimo rapporto tra qualità e prezzo.

Cons:

Le camere non hanno un balconcino, sarebbe stato un plus. Prima del checkin booking mi aveva segnalato un problema con il pagamento e la prenotazione sembrava a rischio a poche ore dall'arrivo. Non è stato possibile contattare in anticipo l'hotel per verificare il problema, ma per fortuna una volta arrivati, tutto è stato risolto coj facilità.

2026-08-15 • via Nuitee
T
Talal • extended_group • it
7
2026-08-14 • via Nuitee
J
Juan • solo_traveller • mx
9
Todo bien
Pros:

La ubicación está bien, habitación bien baño bien, restaurante bien, todo bien

Cons:

No ví q no me gusto, todo lo que hice y pregunte me dieron buena atención

2026-08-14 • via Nuitee
P
Peter Peeters • solo_traveller • gt
9
2026-08-14 • via Nuitee
P
Pedro • solo_traveller • mx
8
2026-08-13 • via Nuitee
J
juanes7714 • solo_traveller • co
9
Excelente hotel
Pros:

Muy bien hotel, amplia habitación, muy limpio buena ubicación y cerca de transporte público o integrado

Cons:

NA

2026-08-12 • via Nuitee
D
Dzib • solo_traveller • mx
9
Pros:

El trato del personal

Cons:

El equipo del aire acondicionado

2026-08-12 • via Nuitee
A
Ariel • couple • cr
9
Excelente por el dinero que pagué
Pros:

Costo beneficio muy bueno, y la zona excelente

Cons:

Las camas no son matrimoniales

2026-08-12 • via Nuitee
J
Juan • extended_group • cr
9
Todo muy bien
Pros:

Todo muy bien !!
La gente muy amable, servicial y atentos.

Cons:

Las paredes del baño tenían polvo. Mínimo pero tenían.

2026-08-11 • via Nuitee