Hotel Benidorm Mexico City

Hotels
•
Independent
8.2 (108 reviews)
Frontera 217, Mexico City, CDMX, 6700 , Mexico City , MX
52-55-52650800

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Great staff
Good location
Value for money
Cons:
Plumbing issue

Categories

Cleanliness
7.88
There is a plumbing issue mentioned, affecting cleanliness perception.
Service
8.85
The staff is amazing, friendly and professional.
Location
8.89
Brilliant location, felt safe.
Room Quality
7.84
Rooms are a bit dated but in good condition.
Amenities
7.87
Did not use restaurant or other facilities.
Value for Money
8.33
Very good value for money.
Food and Beverage
7.88
Did not try the restaurant or other facilities.
Overall Experience
8.05
Consistently good experiences from repeat stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:47

Property Description

Discover the allure of Hotel Benidorm Mexico City, your perfect urban retreat in the heart of the city.

Spa and Wellness Treats Indulge in a range of rejuvenating services including onsite massages, body treatments, and luxurious facials that will leave you feeling revitalized.

Gastronomic Delights Savor the local and international flavors at El Meson del Monje, and enjoy casual bites at our coffee shop or through room service. Don't forget to unwind at our inviting bar/lounge after a fulfilling day.

Comfort and Connectivity Each of our 190 air-conditioned rooms is designed for relaxation, featuring plasma televisions, complimentary Wi-Fi, and all essential amenities for a comfortable stay.

Experience the charm of Mexico City; your ideal getaway awaits at Hotel Benidorm!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 108 reviews
Cleanliness: 7.88
Service: 8.85
Location: 8.89
Room Quality: 7.84
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 8.05
K
Karina • family_with_children • mx
9
Buena ubicación si quieres conocer la ciudad.
Pros:

La ubicación nos gustó mucho, esta a 1 calle de la estación Hospital General, caminamos de noche y hay movimiento en la zona, en la parte del hospital hay puestos callejeros así que puedes comer a todas horas. Llegamos antes de la hora de checkin y nos dejaron guardar nuestro automovil.

Cons:

Lo único que no nos agradó, fue que el internet estuvo fallando mucho en los celulares y en los dispositivos portatiles.

2026-07-24 • via Nuitee
M
Maria Del Carmen • family_with_children • cn
9
Pros:

El personal es muy amable

2026-07-22 • via Nuitee
A
Agustin • solo_traveller • mx
10
2026-07-21 • via Nuitee
M
Mitzi Shantal • solo_traveller • mx
10
Pros:

La atención del personal, las instalaciones

Cons:

.

2026-07-19 • via Nuitee
I
Isabelle • solo_traveller • ca
3
Pros:

Emplacement

Cons:

Matelas très durs, vieux meubles non entretenus, serviettes trouées, évier bouché propreté.

2026-07-19 • via Nuitee
M
Mohtasim • solo_traveller • ae
7
2026-07-18 • via Nuitee
C
Carmen • solo_traveller • mx
9
Pros:

La ubicación es excelente para la toma de transporte público ( metro, metrobus y taxi)

Cons:

Las habitaciones podrían tener un poco más de luz.

2026-07-18 • via Nuitee
E
Enrique • family_with_children • do
9
Pros:

Buen servicio del personal

2026-07-18 • via Nuitee
C
Christopher • solo_traveller • gb
10
Pros:

Great location nice staff. Room was cleaned daily very professional. Usa hotels should take note of how the cleaning is supposed to be done. Mexico was amazing

Cons:

Beds was slightly hard

2026-07-17 • via Nuitee
I
Iriabel • family_with_children • cr
1
Irresponsables
Pros:

Nada

Cons:

Cobran un precio y cuando llegas al hotel te cobran más

2026-07-16 • via Nuitee
O
Oscar • family_with_children • us
9
Pros:

Excelente ubicacion

2026-07-15 • via Nuitee
E
Enriquez • solo_traveller • co
10
Pros:

Ubicación. Amplias habitaciones.

Cons:

La señal de wifi en la habitación.

2026-07-15 • via Nuitee
M
Mateo • family_with_children • ec
6
Esperaba mucho más del hotel.
Pros:

Me pareció algo desagradable que las toallas proporcionadas eran muy viejas e incluso rotas.

Cons:

Los detalles como las toallas.

2026-07-15 • via Nuitee
E
Ebdon • solo_traveller • gb
7
2026-07-14 • via Nuitee
M
Mahdi • couple • ir
5
Pros:

This is not a 5 star hotel, it is 3 star. No pool no fridge in room, no kettle in room, ni proper towel and shiwering shampoos.

2026-07-13 • via Nuitee
E
Evelyn • family_with_children • us
10
Pros:

The location is close to the General Hospital. Nearby everything

Cons:

NA

2026-07-13 • via Nuitee
M
MOHAMMAD • solo_traveller • us
1
Pros:

Some staff were nice. It is easily accessible via public transportation.

Cons:

This hotel is falling apart and requires essential renovation. Nothing is in good condition. They reuse cards and ask you to return the TV remote, like a valuable that you may steal! On Google, this hotel is listed as a 5-star hotel, which is a joke! On booking.com, it comes up as a 4-star hotel, which is again clearly not accurate. It looks like a 2-star hotel at best.

2026-07-12 • via Nuitee
P
Paul • solo_traveller • gb
8
Perfect choice in central MC
Pros:

A very good choice for a stay in central Mexico City. Excellent location, close enough to the airport and with a metro station just around the corner. Plenty of places to eat and drink locally. It's traditional, rather dated, and a bit functional, but a great place to stay for all that. Clean and well maintained. Massive rooms, well furnished, big bathrooms, friendly, competent staff, restaurant/bar in the basement. Pretty quiet in the room, and comfortable beds. It will certainly be an option if I stay in Mexico City again.

Cons:

No coffee making facility in the room, and the restaurant didn't open until 7 AM (Mexico City is not an early morning society) so I had to go to the local 24 hour 7-11 to get my early morning coffee every day.

2026-07-12 • via Nuitee
B
Belinda • couple • gb
8
2026-07-11 • via Nuitee
M
MARIA DEL CARMEN • solo_traveller • mx
7
Pros:

Ubicación

Cons:

Hay un ruido del metrobus siempre, no deja dormir.

2026-07-10 • via Nuitee