Kimpton Hotel Arras by IHG

Hotels
•
Kimpton Hotels
9.4 (551 reviews)
7 Patton Avenue , Asheville , US
+1 828-255-0303

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central downtown location
Friendly, helpful staff
Clean and comfortable rooms/beds
Enjoyable amenities (lobby coffee, social hour, water stations)
Boutique/cozy design
Cons:
Some guests found rooms small for the price
Several breakfast issues (quality, delays, unclear charges)
Isolated service failures (pillow requests, late food replacement)
Pet-related noise from other guests
Perceived extra guest services fee

Categories

Cleanliness
9.8
Multiple guests specifically praised cleanliness and comfortable, clean rooms and bathrooms.
Service
9.4
Staff repeatedly described as friendly, helpful and hospitable, though a few reports cite poor service (multiple pillow requests, delayed food replacement).
Location
9.9
Very consistently praised as centrally located, short walks to shops and restaurants and ideal for downtown attractions.
Room Quality
9.3
Rooms and beds described as very comfortable and well designed, with occasional notes that some room sizes felt small for the price.
Amenities
9.6
Guests liked amenities such as lobby coffee, free evening social hour, water stations, mini-fridge and boutique touches.
Value for Money
8.7
Generally positive overall value but some guests noted small room size relative to cost and felt the extra guest services fee was sneaky.
Food and Beverage
8.8
Mixed feedback: some guests enjoyed breakfast service and restaurant voucher, others reported burned items, delays, or unclear breakfast charges.
Overall Experience
9.7
Most reviews reflect a highly positive stay (cozy boutique vibe, very comfortable beds, friendly staff), with a few service/food/fee issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodation
Kimpton - Hotel Arras, an IHG Hotel in Asheville offers 4-star accommodation with modern amenities and stunning city views. Each room is elegantly furnished with a flat-screen TV, safety deposit box, and a private bathroom stocked with complimentary toiletries.

Convenient Facilities
Guests can stay active at the fitness centre, explore the city with free bikes, or unwind in the shared lounge. The hotel also features a terrace where visitors can relax and enjoy the vibrant surroundings. Free WiFi and a 24-hour front desk ensure a seamless stay.

Prime Location
Perfect for travelers, the hotel is close to popular attractions like Biltmore Estate and Harrah's Cherokee Center. Whether it's business or leisure, Kimpton - Hotel Arras provides a comfortable and convenient stay in Asheville.

Book now for an unforgettable experience at Kimpton - Hotel Arras, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Location

Guest Reviews

9.4
Based on 551 reviews
Cleanliness: 9.8
Service: 9.4
Location: 9.9
Room Quality: 9.3
Amenities: 9.6
Value for Money: 8.7
Food and Beverage: 8.8
Overall Experience: 9.7
S
sandy • couple • us
10
2026-10-27 • via Nuitee
J
Julie • extended_group • us
9
Wonderful staff and a clean comfortable stay
Pros:

Very centrally located in town and the staff were extremely friendly and helpful

Cons:

Room size was small considering the cost

2026-10-26 • via Nuitee
R
Roman • couple • us
10
2026-10-18 • via Nuitee
C
Colleen • family_with_children • us
10
Very pleasant, staff was especially great. Very polite and helpful.
Pros:

Perfect

Cons:

Nothing

2026-10-12 • via Nuitee
A
Alyssa • couple • us
10
2026-10-08 • via Nuitee
N
Natlada • solo_traveller • th
10
Cons:

Please improve breakfast

2026-09-15 • via Nuitee
D
Duaina • family_with_children • ca
3
Bad service, 3 requests for new pillow, car revved all night long making sleep impossible
Cons:

Very bad service. Served burned sausage and asked for replacement. New batch delivered after everyone else had finished eating - at least 10 -15 minutes after requested.

2026-09-13 • via Nuitee
C
Charles • couple • us
10
2026-09-04 • via Nuitee
L
Leyla • couple • us
10
Will return!
Pros:

Centrally located to downtown attractions and restaurants. Staff was hospitable and professional.

2026-09-03 • via Nuitee
A
Amy • extended_group • us
10
Pros:

Beautiful facilities, helpful friendly staff, breakfast was great. Comfortable beds.

2026-08-31 • via Nuitee
S
Sharon • solo_traveller • us
9
Most comfortable hotel stay we have had in downtown Asheville
Pros:

Location, friendly & helpful staff, comfortable bed and bath.

Cons:

Nothing

2026-08-20 • via Nuitee
K
Katharina • family_with_children • de
9
Sehr schön
Pros:

Super Lage, tolles Design

Cons:

Nichts

2026-08-20 • via Nuitee
A
Arie&Atara • solo_traveller • il
9
Pros:

הדבר היחיד שקצת הפריע
לנו זאת האי בהירות לגבי ארוחת הבוקר.
חשבתי שההזמנה כוללת זאת
אך מסתבר שאתה מזוכה סכום מסוים ומשלם על ההפרש
פרט לכך המלון מחובד וטוב מאוד

2026-08-17 • via Nuitee
N
NICO • family_with_children • lu
10
2026-08-15 • via Nuitee
S
Sherry • couple • us
10
2026-08-14 • via Nuitee
L
Laine • extended_group • us
8
2026-08-13 • via Nuitee
M
Mary • extended_group • us
10
Great place!
Pros:

Perfect location, wonderful staff, clean, quiet

Cons:

Nothing really

2026-08-09 • via Nuitee
C
Charles • couple • us
10
2026-08-05 • via Nuitee
T
Tom • couple • us
9
2026-08-05 • via Nuitee
N
Nathalie • couple • ca
9
2026-08-04 • via Nuitee