Kimpton Hotel Arras by IHG

Hotels
•
Kimpton Hotels
9.4 (756 reviews)
7 Patton Avenue , Asheville , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise issues
Parking charges

Categories

Cleanliness
8.7
Generally clean but some reviews mentioned issues with noise and street presence that impacted perceived cleanliness.
Service
10
Staff were consistently described as friendly and helpful, with particular mentions of personalized attention.
Location
10
Excellent location within walking distance of attractions, highly praised in multiple reviews.
Room Quality
9.2
Rooms described as clean, well-appointed, and comfortable, though some noted issues with AC.
Amenities
9.7
High marks for amenities such as restaurants and thoughtful details, though a couple of guests missed in-room coffee.
Value for Money
8.7
Some reviews suggested the price may not fully align with offerings, particularly regarding parking charges.
Food and Beverage
9.2
Positive feedback on restaurant offerings and service, although not a major focus in the reviews.
Overall Experience
9.7
Generally exceeded guest expectations, with many expressing desires to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:07

Property Description

Luxurious Accommodation
Kimpton - Hotel Arras, an IHG Hotel in Asheville offers 4-star accommodation with modern amenities and stunning city views. Each room is elegantly furnished with a flat-screen TV, safety deposit box, and a private bathroom stocked with complimentary toiletries.

Convenient Facilities
Guests can stay active at the fitness centre, explore the city with free bikes, or unwind in the shared lounge. The hotel also features a terrace where visitors can relax and enjoy the vibrant surroundings. Free WiFi and a 24-hour front desk ensure a seamless stay.

Prime Location
Perfect for travelers, the hotel is close to popular attractions like Biltmore Estate and Harrah's Cherokee Center. Whether it's business or leisure, Kimpton - Hotel Arras provides a comfortable and convenient stay in Asheville.

Book now for an unforgettable experience at Kimpton - Hotel Arras, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

9.4
Based on 756 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 9.2
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
D
David • couple • us
10
The Kimpton Hotel is were you want to stay in Asheville.
Pros:

Everything, that’s why we stayed there again.

Cons:

There was nothing we dislike.th

2026-05-20 • via Nuitee
J
Joseph • solo_traveller • us
9
2026-05-15 • via Nuitee
N
Natalia • solo_traveller • us
9
2026-05-14 • via Nuitee
M
Michelle • couple • us
10
Downtown AVL-stay here!!!
Pros:

Loved this hotel! Quiet, clean, classy lobby and bar. Fabulous location. Friendly, accessible staff, and tasty breakfast! And dog friendly!

Cons:

Loved everything!

2026-05-08 • via Nuitee
C
connie • solo_traveller • us
10
Found the Kimpton to be wonderfully staffed, efficient clean, and again perfectly located in downtown Ashville
Pros:

Perfectly located to “walk “ Downtown Asheville , w/ quick valet access to your car when needed .

Cons:

Finding this a hard question

2026-04-28 • via Nuitee
C
Clay • couple • us
10
Great anniversary trip
Pros:

Location and attention to detail

2026-04-19 • via Nuitee
T
Thomas • couple • us
9
Pros:

Great team! Nice amenities for breakfast and cocktail hour.

2026-04-12 • via Nuitee
• couple • us
10
2026-04-10 • via Nuitee
M
Mike • couple • us
10
2026-04-09 • via Nuitee
K
Karen • couple • il
10
Great hotel with amazing staff
Pros:

The hotel check in gentleman’s do exceptionally nice. The room was lovely. The valet guy was so nice and helpful

2026-04-08 • via Nuitee
D
Dowers • solo_traveller • us
10
I love it
Pros:

Beautiful room and I like the idea of the key outside the elevators.

2026-04-05 • via Nuitee
N
natalepeggy • Couples • West Palm Beach, Florida
10
Great modern hotel
Pros:

This is a very modern and beautiful hotel in downtown Asheville. The staff there was great and very friendly. Loved our stay

2026-03-30 • via Tripadvisor
J
Joyce • family_with_children • us
9
Pros:

We had stayed at the hotel last year, the reception manager remembered us and as a courtesy for returning, he upgraded us to a higher floor.

2026-03-27 • via Nuitee
R
Road40629104708 • Couples • Atlanta, Georgia
10
First rate hotel with great customer service, location and food
Pros:

Book this hotel and you won’t regret. It’s the first time stay at Kimpton hotel and was the perfect choice. Location is unbeatable. Service is impeccable. Room is well appointed. Food is spectacular.

Staff are eager to create memorable stay starting from the moment you step into the hotel. Lobby is clean and feels cozy. Nicole provided great service. Check in process was a breeze with the highlight of upgrade to a suite for the special weekend. Nicole was friendly, poised and knowledgeable. Elite recognition was good. We got breakfast coupon and a goodie bag with chocolate. Don’t forget to mention Kimpton password at checkin and ask for amenity coupon (we didn’t get at checkin.)

Room is spacious, clean, cozy, beautiful and has great view. There’s no coffee maker in the room. Every morning you can get a cup of coffee of tea until 11 am at lobby. Love ice pack in the communal refrigerator in front of room x16 too. Very thoughtful and sanitary. It’s very tough to say goodbye to the room.

We chose breakfast as welcome amenity choice. The coupon allows you to choose one entree and soft drinks plus gratuity is included. Breakfast was the highlight of the day. It’s very very very good and the service was very very great. Ordered French toast, burrito, omelette! Orange juice is fresh and tasty. Cappuccino and latte are as great. Dinner was awesome. Try Halloumi salad and you won’t regret it. We also ordered lamb gyro and smash burger happy hour set. They are all very good.

Throughout the stay staff always wanted to help and resolved the issue. We were very pleased and this Kimpton becomes favorite hotel. Thank you.

2026-03-03 • via Tripadvisor
M
Mary • couple • us
10
2026-02-28 • via Nuitee
J
James • couple • us
8
Very helpful staff. Very nice property and a very nice 2 days
Pros:

Clean and Modern.

Cons:

Dogs

2026-02-26 • via Nuitee
R
Ronald • couple • us
10
Pros:

Service, food quality was great

2026-02-25 • via Nuitee
B
bjgulley • Couples • Bloomfield Hills, Michigan
10
Excellent customer service, clean and elegant rooms and great location
Pros:

We have stayed in Asheville a number of times, but this was the first hotel we booked that was downtown and we liked everything about the Kimpton! Check in was great - Barry was exceptional - explaining everything (including the elevators), directing us to the valet and looked us up as IHG members. Our room was a corner space on a top floor overlooking mountains (and some city views). It was beautiful and spacious and clean. We had an issue with the TV and once notified, there was a tech within a few minutes to fix. Service for breakfast was great as well. Would definitely stay again and recommend to others.

2026-02-22 • via Tripadvisor
S
Stefon • couple • us
10
2026-02-22 • via Nuitee
L
Lisa • family_with_children • us
10
Wonderful stay- hope to return.
Pros:

Great location, friendly staff from reception to valet parking attendants to food service. Very clean. Comfortable bedding. Loved the outdoor patio with propane heaters to enjoy the cool evening.

Cons:

N/A

2026-02-22 • via Nuitee