Phoenix Hotel

Hotels
8.2 (575 reviews)
601 Eddy Street , San Francisco , US
+1 415-776-1380

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Heating
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Unique retro style and courtyard
Nice pool
Clean rooms and comfortable beds
Good value and convenient parking
Central location close to attractions
Cons:
Restaurant/bar often closed
No mini-fridge / limited in-room amenities
Neighborhood safety concerns / visible homelessness
Limited AC options
No elevator to upper floors / luggage inconvenience
Occasional noise from other guests

Categories

Cleanliness
8.6
Mostly praised as clean and well-maintained (clean rooms, tidy facilities, 'Alles ist sauber'); a few comments noted outdoor grounds could use more upkeep.
Service
9
Consistently highlighted as friendly, accommodating and informative at check-in; several guests called staff excellent though a small number reported a rude interaction.
Location
7.6
Centrally located and close to Union Square/major sights, but multiple guests reported neighborhood safety concerns and visible homelessness affecting perceived safety.
Room Quality
8
Rooms described as bright with comfortable beds and attractive robes; negatives include small room items (towels), occasional noise from adjacent rooms/parties, and lack of in-room fridge.
Amenities
7.2
Pool and courtyard are standout amenities and repeatedly praised; however many noted limited amenities overall (no mini-fridge, restaurant/bar often closed, limited AC options).
Value for Money
8.8
Frequently called good value with reasonable price and appreciated parking options; guests noted comfortable beds and overall value for families/visitors.
Food and Beverage
6.5
Viewed as a weak area — several guests reported the restaurant and bar were closed and limited on-site F&B options were available.
Overall Experience
9.9
Despite some decline in perks and neighborhood concerns, guests repeatedly described the property as unique, charming, with great staff and a special pool — many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Rock n' Roll Vibes in the Heart of San Francisco

Unique Decor and Amenities
The Phoenix Hotel offers rooms with 42-inch flat-screen TVs, DirecTV, and film channels, along with ironing facilities and a hair dryer for your convenience.

Chambers eat + drink
Indulge in a culinary experience at the on-site restaurant offering dinner, cocktails, and weekend brunch. You can also savor your meal on the poolside patio, adding a touch of relaxation to your dining experience.

Artistic Atmosphere
Immerse yourself in the creative ambiance of the hotel with original sculptures and art pieces scattered throughout the courtyard, creating a unique and inspiring environment.

Experience the perfect blend of music, art, and comfort at Phoenix Hotel - Book your stay now!

Important information:

Parking is available for a fee.

Group bookings: Guest with 3 or more bookings need to contact the hotel directly.

Please note that the Courtyard is available to hotel guests:
Sunday to Thursday: 7:30 a.m. to 10 p.m.
Friday and Saturday: 7:30 a.m. to 12 a.m.

For the comfort of all guests, quiet hours will be enforced when the Courtyard is closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 575 reviews
Cleanliness: 8.6
Service: 9
Location: 7.6
Room Quality: 8
Amenities: 7.2
Value for Money: 8.8
Food and Beverage: 6.5
Overall Experience: 9.9
L
Linh • couple • us
8
Friendly staff and reasonable price
Pros:

The staff is really friendly and accommodating. The winds were clean and it did have a nice pool, but I didn’t use it because it was too cold outside.

Cons:

I didn’t see an elevator for the second floor, so you do have to lift your luggage. I only had a small bag so it didn’t matter much to me, but just keep that in mind and ask for the lower level if you don’t want to lift your luggage.

2026-10-31 • via Nuitee
K
Katrin • extended_group • de
9
Retro Oase in San Francisco
Pros:

Eine richtig coole Oase mitten in der Stadt. Wunderbare Anlage, retro-stylisch eingerichtet, mit tollen Mitarbeitern. Die Zimmer sind hell und groß, die Außenanlage einfach nur wow. Alles ist sauber und gepflegt. Die Lage ist sehr zentral, theoretisch ist Vieles fußläufig erreichbar. Wir sind dann aber eher Taxi gefahren, da die umgebenden Fußwege leider von sehr vielen wohnungslosen Menschen besetzt sind und wir uns wie Störenfriede vorkamen. Aber dafür kann ja diese großartige Location nichts.

2026-10-29 • via Nuitee
R
Rebecca • extended_group • us
9
Perfect for a little Halloween pool party
2026-10-29 • via Nuitee
R
Ruiz • couple • us
10
2026-10-27 • via Nuitee
E
Elisa • couple • us
7
2026-10-27 • via Nuitee
M
Mickey • couple • us
3
2026-10-27 • via Nuitee
A
Alysia • couple • us
10
I’ll be back, I love this hotel
Pros:

Excellent staff and comfortable atmosphere

Cons:

No complaints

2026-10-22 • via Nuitee
L
Lisa • couple • us
7
Pros:

Lovely pool and courtyard. Clean rooms and comfortable beds. The bathrobes are very cool, so aesthetically pleasing that I wanted to purchase one!

Cons:

I went to the reception area where I had seen a robe and several other hotel branded items that were for sale. I asked to purchase a robe, there is a robe hanging with all the other items. I was told that this was probably the last robe and I couldn’t buy it. I asked if there were other robes. I was told there were possibly other robes. No effort was made to sell me a robe. I ordered it online for a $10 shipping fee. That’s how great the robes are!

2026-10-22 • via Nuitee
C
christian • family_with_children • mx
10
Pros:

Lo cerca que esta de todo san francisco

Cons:

Todo bien muy agradable llugar

2026-10-20 • via Nuitee
A
Angela • couple • us
9
Pros:

Staff member at check in was a pleasure. Love the pool and vintage vibes.

Cons:

Restaurant closed. No mini fridge in room. Grounds needed some cleaning up.

2026-10-19 • via Nuitee
L
Laurence • solo_traveller • gb
9
2026-10-13 • via Nuitee
B
Bella • solo_traveller • us
10
2026-10-08 • via Nuitee
M
Morazan • couple • us
7
It was convenient and pleasant for what I needed.
Pros:

I was born and raised in SF I’ve been knowing about the phoenix and its history. So cool

Cons:

That the restaurant and bar area were closed down

2026-09-15 • via Nuitee
B
Barbara • family_with_children • it
3
Pros:

La struttura è vintage ed è carina, peccato che la posizione non sia delle migliori in città e che nella camera di fianco alla nostra ci sia stato un party con musica e chiacchiere fino alle 4.00…..impossibile riposare…..

2026-09-12 • via Nuitee
S
Sylvain • solo_traveller • fr
7
Pros:

Nous se sentons en sécurité dans l'hôtel.
Emplacement pas loin du centre

Cons:

Quartier peu fréquentable
Peu d'équipements (pas de clim, pas de frigo...)

2026-09-10 • via Nuitee
S
Severi • solo_traveller • us
7
Cons:

Paljon kodittomia ja päihdeongelmaisia pyörimässä suoraan hotellin edessä ja 500 metrin alueella jokaiseen ilmansuuntaan.

2026-09-10 • via Nuitee
K
Karla • couple • us
9
2026-09-09 • via Nuitee
M
Marc • couple • de
8
2026-09-09 • via Nuitee
N
Noah • couple • us
6
2026-09-07 • via Nuitee
N
Noah • couple • us
6
The place is great but some staff were very rude not all just some
Pros:

It is charming

Cons:

It’s cool has a pool

2026-09-07 • via Nuitee