The Beachfront Hotel Phuket

Hotels
8.6 (403 reviews)
25/46 Moo 5, Viset Road, Rawai, Mueang , Rawai Beach , th

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor service
Noise issues
Lack of basic amenities

Categories

Cleanliness
8.05
Guests reported issues with housekeeping not providing basic amenities and noise levels suggesting cleanliness might not be prioritized.
Service
7.05
Numerous complaints about terrible service experiences, including unhelpful staff and incorrect charges.
Location
10
Close to the beach and considered a strong pro among multiple reviews.
Room Quality
9.05
Some room quality issues including the suite not being provided and noise from the street.
Amenities
9.05
Basic amenities were found lacking and breakfast selection was small.
Value for Money
9.05
Guests felt pricing did not reflect the quality of service and offerings.
Food and Beverage
6.55
Negative experiences related to dining and food quality mentioned.
Overall Experience
10
While there were significant issues, some positive experiences and the comparative value led to a decent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious 5-Star Beachfront Hotel in Rawai Beach

Stunning Outdoor Pool and Fitness Center
Indulge in leisure and wellness at our hotel's outdoor swimming pool and modern fitness center, perfect for relaxation and staying active during your stay.

Family-Friendly Amenities and Free WiFi
Enjoy a worry-free family vacation with our kids' club and convenient room service. Stay connected with complimentary high-speed WiFi available throughout the property.

Elegant Rooms with Spectacular Views
Experience comfort and luxury in our well-appointed rooms featuring modern amenities, plush bedding, and breathtaking sea views from select rooms. Wake up to a delicious breakfast spread to start your day right.

Book now at The Beachfront Hotel Phuket for an unforgettable beachfront retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 11 years old stay for THB 700 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 403 reviews
Cleanliness: 8.05
Service: 7.05
Location: 10
Room Quality: 9.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 6.55
Overall Experience: 10
D
Deris solo_traveller al
9
2026-03-03 via Nuitee
P
Panumas solo_traveller th
8
2026-02-24 via Nuitee
J
jarmo solo_traveller fi
9
Hyvä
Pros:

Siisteys ja ystävällinen henkilökunta

Cons:

Sijainti

2026-02-12 via Nuitee
T
Travelin' Evelyn solo_traveller nl
8
2026-01-23 via Nuitee
S
Sumeyra couple fr
7
Bon rapport qualités prix
Pros:

Le personnels très sympas, toujours souriant, accueillant. Dans la chambre vous avez le nécessaire pour boire un thé/café, assiettes, couvert, micro-ondes etc.. sinon chambre propre nettoyer tous les jours.

Cons:

Les couloirs sente vraiment pas bon, l’odeur de renfermement. On a était déçu de la piscine. Plage pas comme sur les photos, nous au mois d’octobre on a pas pu mettre pied. Emplacement difficile, on a dû appeler Bolt pour chaque déplacement, rien n’est à côtés et difficile de faire les trajets à pied, vous êtes au bord d’une double voie.

2026-01-20 via Nuitee
A
Andrew couple gb
1
Lesson learned, never book this place again
Pros:

Banana milkshakes were a good 6/10

Cons:

Where do we begin?

I caught the maid going through my things and she instantly apologised and then handed me my money back

The beach is not safe to walk on. It’s full of batteries broken bottles broken tiles

The working area in the room is not appropriate for a laptop and mouse and when I asked reception for one of the spare tables they have many of they said no

The Internet I’ve resisted as fast as 25 mb down and 1.8mb upload, however the most worrying about is that all communications through the Internet are tracked

This was evident when I turned off my VPN and logged in, I then received multiple login attempts and three days of two factor authentication codes being text to me for that one account - as an IT admin, it didn’t take long to figure out everything I typed was being tracked

If you are working here, you must use a VPN. It is not safe to use their Internet.

The breakfast was terrible and full of uncooked foods, and an egg station which couldn’t cook eggs

For lunch, I had a raw chicken burger which gave me food poisoning

2026-01-15 via Nuitee
S
Sheila extended_group gb
5
Pleasant, but not as expected
Pros:

Good size room, close to the beach

Cons:

Noise levels.. can hear traffic from road doors not sound proof. House keeping did not top up basic amenities. Breakfast selection small.

2026-01-05 via Nuitee
D
Debarshi family_with_children in
1
Terrible
Pros:

Nothing. The staff were terrible. We booked a suite. Which was not provided. As a family we booked 4rooms 3 partial sea view and 1 suite. We were given rooms in different buildings. We had booked in May and we had requested that the rooms be in 1 building. Our parents who are above 70yrs had to move the next day. The lift was not working. The restaurant didn’t have proper food.

Cons:

Same as above. Everything was bad about the property. Even though they didn’t provide the suite they didn’t even refund the amount

2026-01-04 via Nuitee
M
Mike family_with_children je
8
Pros:

Location and beach front

Cons:

Small issue with 1 x dinner, but resolved quickly

2026-01-04 via Nuitee
M
Maytham Nour couple sa
10
2025-09-30 via Nuitee
M
MYKHAILO solo_traveller ua
1
Cons:

Забронював через букінг, на рецепшині сказали, такого бронювання нема. А тепер прийшло повідомлення, що я не зявився, а букінг не хоче віддавати гроші

2025-09-18 via Nuitee
1
130aminaa Family
2
Terrible service 0 star
Pros:

The worst experience ever in Thailand. Don't ever go to their restaurant unless you want extremely bad/slow service and waitresses who roll their eyes when u ask for an extra plate. The ice in glasses melted and fish got cold as we waited for an extra glass and plate. My brother is special with special needs and everywhere in Thailand in the last 15 years we have experienced such great hospitality except this place. We were even considering to stay here next time due to its great location by the beach but I'm glad I got to see the horrible face of their staff before I wasted any more money. Also they charged me for a coke we didn't drink or never even opened. With my brother we never know if he wants more or less so we always order more and return unopened water or coke with no problem ever in any country any place except this place. They were charging 3 times the price of regular coke. Charges of fancy places abd service of shityy kiosks. 7 11 right next will be a better choice instead of coming here. When I asked for manager the girl at the counter said not available l. When I told her to call him she just gave me his card because even she was least bothered to make an ounce of an effort to make a good impression or address my concerns. Terrible place terrible service. I paid 940 baht that I pay in holiday inn where I'm staying with incredible service. This 3 star place is charging 5 star rates and don't bother to train waitresses.

2025-09-09 via Tripadvisor
G
Gadi family_with_children th
10
2025-08-22 via Nuitee
B
Brian
10
Great stay
Pros:

Great stay, staff are welcoming and friendly

2025-08-19 via Nuitee
S
Sabri couple fr
9
2025-08-18 via Nuitee
M
Michael
10
Pros:

Great customer service

2025-08-18 via Nuitee
N
NORAH extended_group sa
9
انصح فيه بشكل جميل
Pros:

الموظفين مره مبشوشين ويخدمونك وهم مبتسمين

2025-07-21 via Nuitee
M
Mayssa family_with_children ae
10
It reached my trip purpose
Pros:

We liked everything the staff were very friendly, kind, helpful, smiling

Cons:

Honestly everything were om point

2025-07-18 via Nuitee
B
Bryson family
10
Pros:

Absolutely stunning! Walking out of our room into a pool was a surreal experience. Staff was all very nice and went above and beyond to make sure we enjoyed our stay. Not through the hotel but there was even a longboat charter buisness we used to go to the BEAUTIFUL Coral Island. Food was very good but took a while to actually get after ordering. We ended up walking two minutes down the beach to Selinas to eat most of our meals.

2025-07-11 via Nuitee
A
Ahmed
8
Pros:

Super fin hotel men morgenmaden var ikke i top.

2025-05-30 via Nuitee