Hotel Bijou - Union Square

Hotels
Independent
7.4 (188 reviews)
111 Mason Street, San Francisco, California, 94102 , San Francisco , US

Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Bicycle rentals nearby
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and elegant facilities
Good value for money
Positive food and beverage experience
Cons:
Safety concerns in the area
No air conditioning
Ventilation issues

Categories

Cleanliness
6.9
The hotel is described as clean, but issues related to ventilation and smell in the corridors detracted from the overall perception.
Service
8.4
Staff were noted to be friendly and helpful across multiple reviews, with specific mention of positive experiences.
Location
6.4
Several reviews mentioned safety concerns related to the neighborhood, particularly due to the homeless presence.
Room Quality
6.9
Rooms were described as nice and comfortable, but lack of air conditioning and issues with window functionality reported.
Amenities
7.4
Basic amenities provided, but the absence of air conditioning was a noted drawback.
Value for Money
7.9
Guests mentioned the hotel being a good value compared to nearby chain hotels.
Food and Beverage
7.9
Positive remarks about the on-site restaurant and bar, contributing to a good experience.
Overall Experience
7.4
Guests had mixed feelings overall but indicated they would consider staying again, showing a positive inclination towards the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Experience the charm of Hotel Bijou, nestled in the vibrant heart of San Francisco, just steps away from iconic attractions!

Luxurious Guestrooms
Indulge in one of our 65 elegantly furnished guestrooms, equipped with flat-screen televisions and digital entertainment options. Unwind in private bathrooms featuring deep soaking bathtubs and designer toiletries that promise a relaxing retreat.

Convenient Amenities
Stay connected with complimentary wireless internet access throughout the hotel, and let our multilingual staff attend to your needs at the 24-hour front desk. Our business center is perfect for business travelers seeking efficiency and convenience.

Prime Location
Located within walking distance of Union Square, Moscone Convention Center, and renowned cultural sites, adventure is right at your doorstep. Explore the vibrant art scene and exceptional dining locales without the hassle of transport.

Don’t miss out—secure your unforgettable stay at Hotel Bijou today!

Important information:

  • This property caters to LGBTQ+ guests.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 11

  • Guest type

    Caters to LGBTQ guests

  • Pets

    Pets allowed

See all policies

Location

Property Accessibility

Total Disability Score: 41.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 188 reviews
Cleanliness: 6.9
Service: 8.4
Location: 6.4
Room Quality: 6.9
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 7.4
A
Amanda
10
Pros:

Very cute hotel
The bed was so comfy

2025-10-03 via Nuitee
K
Kelly
10
Will stay here again!
Pros:

This is a beautiful hotel in a central location. We loved the decor and furniture pieces in our room. The staff was very friendly and accommodating. The adjoining restaurant is unique and a must-try while visiting.

2025-10-03 via Nuitee
H
henry
10
Pros:

Very wonderful location. And transportation

2025-09-29 via Nuitee
A
Amanda partner
10
Pros:

Loved the atmosphere. Staff was very friendly and helpful. Room was very comfortable

2025-09-27 via Nuitee
A
Arash
8
Pros:

Property was nice and friendly staff but the location has much to be desired as it's located in a very rough neighborhood. Shout out to Emilia at the restaurant who went the extra mile to help me out, it was appreciated!

2025-09-17 via Nuitee
T
Troy
10
Pros:

Reclaiming the city after ten years away! I’ll be back!

2025-09-14 via Nuitee
J
Jeffrey
10
Hidden Gem in SF
Pros:

Hotel Bijou is clean, elegant, convenient and less than nearby chain hotels.

2025-09-13 via Nuitee
A
Aaron
6
Good but flawed
Pros:

I've got complicated feelings. I frequently visit SF and stayed here as opposed to my normal hotel largely because this hotel was about $20 cheaper than my normal hotel; this was perhaps a mistake.

First of all, it's nice enough. It's clean, the beds are clean, the rooms are nice, that's a major positive about it.

That aside, I had a couple problems.
1) As described in the listing, there is no A/C. While A/C is generally not needed due to SF's temperate climate, hotels are large buildings and they're not always well-ventilated. I expected no A/C and anticipated a fan and windows that open. The fan, unexpectedly, wasn't a ceiling fan - it was a tower fan, on the floor, and didn't do much to cool the bed overnight. I tried opening the window but couldn't get it to stay open; because my stay was only for one night, I didn't call the front desk, so the window problems could easily have been user error on my part. :)

2) I don't love the area around the hotel. The vast majority of the Union Square area is safe, despite all of the rantings in the news these days, but this hotel was just a little bit too close to a couple blocks seemingly managed by absentee landlords so, unlike the rest of the Union Square area, there was more of a permanent & unusually aggressive homeless presence within a block or so of the hotel. SF is far safer than the news implies but I was quite surprised at how aggressive some of them were on a Saturday afternoon immediately after Labor Day weekend.

2025-09-12 via Nuitee
J
John
8
Pros:

Quaint, historic. No airconditioning.

2025-09-12 via Nuitee
M
MARY family
6
Pros:

Pros:
- Hotel decor is cute, particularly in the lobby.
- Staff are friendly and helpful.
- very close to the Powell cable car turnaround and the Powell BART station.

Cons:
- There were so many homless people outside that my kids felt unsafe to walk in the evening.
- no air conditioning in the rooms! The fan they provided is not enough. If you open the window, it’s noisy because of tge homeless people outside.
- There’s this certain smell along the corridor that I cannot describe. I seems musty due to lack of proper ventilation

2025-09-03 via Nuitee
T
Thais partner
8
Pros:

Didn't like that this property does not have air conditioner. this was a last minute reservation and I didn't know this. They have a fan in thee room but I also need to open the windows. For the rest it was a beautifull hotel and very clean. Confortable bed and pillows.

2025-09-02 via Nuitee
T
Thomas
6
Pros:

Homeless people are outside the front door on the sidewalk.

2025-09-01 via Nuitee
V
Verified traveler
2
Pros:

Terrible

2025-08-31 via Nuitee
C
Corina
8
Pros:

2025-08-29 via Nuitee
M
Maverick partner
10
Pros:

Meow

2025-08-27 via Nuitee
J
Jennifer partner
8
Pros:

This is a very nice hotel considering the price. The hotel is very clean, and the restaurant/bar is great. The staff are warm and friendly. But there was a lot of noise and yelling at all hours of the night, and our room was very warm without the heater on so we had to leave the window open. Overall, a good experience. I would stay here again, I’d just bring some noise-canceling headphones.

2025-08-25 via Nuitee
K
Kacey
6
Nice hotel, bad area
Pros:

I thought reviews would be exaggerating the sketchiness of the area but it is unfortunetly one of the lesser parts of San Francisco. What was most upsetting is when I see "parking available" I expect it to be on property. However, I had to park in a third part lot on the over side of the street for $50. They should not advertise parking if it is not their or reliable. Additionally "breakfast" was some yogurt, muffins, and coffee. The room did look nice and was clean. Could have used a mini fridge or microwave. And I am not sure how I felt that the door was a passcode instead of a usual hotel door key. Not the worse stay but lot to take into account to determine if this is the place for you/worth it.

2025-08-25 via Nuitee
P
Prin
4
Pros:

The front desk staff were nice (all of them). The room was a little dark. The area is close to public transport and easy to travel but a lot of homeless in that area and near the hotel. You will walk pass them when you go back and forth to the hotel. I am a solo male traveller. Of course, they wont do anything to you, but you still feel something. I know its nothing to do with the hotel. But it is something that San Francisco needs to look at.

2025-08-24 via Nuitee
M
Maps07364295292 Family
4
Bad part of the city
Pros:

Sketchy area. Right on edge of worst parts of city got homelessness, drug use and crime. We took our two children and they saw people injecting drugs on the street outside, plus a man in a tent lying by entrance, so it was way too dangerous for us. Hotel was ok but we couldn’t relax in such a bad area.

2025-08-22 via Tripadvisor
E
Erin
6
Location, location, location
Pros:

The hotel looks to be remodeled from an older SF style building with the cool fire escapes! The shower situation wasn’t great as the tub wasn’t working and the shower water pressure was so light I felt it was taking forever to do finish. Inside is cute (and tiny) but when you step outside, you’d met with a street of homeless crazy people. It seems to be in the worst part with the homeless as we drove many other places without seeing the same thing on any other street. They were available for booking and allowed dogs. Would not stay again entirely bc of location. Front desk girl was sweet

2025-08-22 via Nuitee