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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Garden
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Bar
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Billiards
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Street parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Pool with view
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Toilet with grab rails
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Lower bathroom sink
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fence around pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Key card access
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Mobile app for room service
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Stunning Views
Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.
Exceptional Dining and Entertainment Options
Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.
Relaxation and Recreation
Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.
Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!
Please note that there is a 1% charge when you pay with a credit card.
The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.
When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Location and amazing pool area
No guest laundry
We had a room in the eleventh level and the view was magnificent. The pools are great, the restaurants lovely, all staff always friendly. Not cheap, but worth the money . Would defined book again.
We also enjoyed the breakfast a lot and could not think of anything that missing on the buffet (and we are very picky :) )
Given the price I would have expected a bit better room service. One day the service did not come at all and beds remained unmade. While rooms were generally clean enough, there was a lot of dust on more hidden surfaces, e.g. when opening the bathroom door or above the bed, and tooth paste spots on the bathroom cabinets. This is complaining on a high level, but given the price I found this a bit disappointing.
Also, while the room was extremely spacious there was only one tiny wardrobe and no drawers. We would have liked to unpack our suitcases but that was not possible. Even a hook for hanging up wet pool towels was missing, which seems surprising given the available space.
Good location
No table in room, not even a coffee table to position wine glass!
朝食ブッフェの品揃えが少ない
さらに毎日同じメニュー
Mi è piaciuto andare via.
Pulizia: profondo senso di trascuratezza e poca cura nella pulizia, come se l’unica cosa fatta prima del nostro ingresso fosse la sostituzione di alcune cose e basta.
All’arrivo abbiamo trovato Lenzuola macchiate e due federe stropicciate(specifico perché, rispetto alle altre , si distinguevano), asciugamani con peli e macchie, e altri dettagli come ad esempio le impronte sulla cassetta del wc (che confermano l’incuria) e la presenza di formiche.
Abbiamo comunicato alla reception il disagio sulle lenzuola, non su tutto il resto per “non sembrare polemici”.
Hanno fatto il cambio lenzuola e abbiamo notato che: il coprimaterasso e le federe erano rimaste le stesse: in pratica avevano sostituito solo quello che avevano visto sporco in modo inequivocabile.
Abbiamo tenuto le lenzuola due giorni e poi abbiamo chiesto un altro cambio, stavolta cambiate tutte ma in alcuni punti erano presenti macchie di diverso tipo.
Polvere, formiche, poltrone con macchie evidenti e segni di impronte altrui.
Sappiamo tutti che gli alberghi non eccellono per la pulizia, ma almeno bisognerebbe aver cura dell’apparenza, in modo da far sentire il cliente “davvero accolto”.
Temperatura della camera: era presente un termostato ma era impossibile regolarlo; alla richiesta di poter cambiare modalità (caldo/freddo) ci è stato risposto era impossibile metterlo sul caldo.
Colazione: non all’altezza di un 5 stelle, come del resto vale per gli altri aspetti.
Personale: molto cordiale.
Chiudo la recensione con una breve riflessione: trovo veramente poco professionale non vigilare su un servizio così importante quale è quello delle strutture ricettive.
Si dà per scontato che, chi viaggia non veda certe cose (come la
poca pulizia o non mettere a disposizione i kit previsti) o che, ancora peggio, sia costretto ad accontentarsi.
The staff at check-in were lovely and the room was great! While we didnt get the opportunity to swim in the pool it was still nice to look at. The Eleme day spa massage was next level and I felt so relaxed yet rejuvenated after it. I would 100% stay here again.
Our only suggestion would be to have a full length mirror in the room and larger mugs. Apart from that everything was amazing!
Great rooms and facilities. Really good breakfast.
The hotel had been booked for a private party in one of its restaurants and the noise was unbelievable. It was like being in the middle of a nightclub, the floor in our room was shaking. Extremely disappointing as other paying hotel guests seemed not to be taken into consideration.
Fabulous location, staff friendly, Amazing ambience,
The lift being out of action for 24hrs
Great location, super comfy rooms, fabulous pool
Limited food options on site but easy stroll to restaurants
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