Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Beautiful views
Cons:
Food quality issues
Small gym
Parking fees

Categories

Cleanliness
8.61
Reviews highlighted the cleanliness of the pool and communal areas, contributing to a positive sentiment.
Service
8.88
Staff were frequently mentioned as helpful and attentive, enhancing the service rating.
Location
8.82
The location was praised for its convenience and views, leading to a higher rating.
Room Quality
8.57
Rooms were described as beautiful and well-equipped, supporting a positive perception.
Amenities
8.6
Amenities such as the pool and breakfast buffet were well-received, supporting the score.
Value for Money
8.36
Some comments noted pricing concerns, especially regarding food and parking.
Food and Beverage
8.31
Mixed sentiments around food quality; some disappointment in offerings.
Overall Experience
8.68
General satisfaction expressed through reviews, summarizing a favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Accommodation and Stunning Views

Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.

Exceptional Dining and Entertainment Options

Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.

Relaxation and Recreation

Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.

Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

Important information:

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3455 reviews
Cleanliness: 8.61
Service: 8.88
Location: 8.82
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 8.68
A
Ashlee • couple • au
10
Good view
Pros:

Everything

2026-03-07 • via Nuitee
G
Gabriela • family_with_children • au
9
2026-03-06 • via Nuitee
L
Lam • couple • au
10
2026-03-06 • via Nuitee
U
Uwe • solo_traveller • de
4
Would not stay there again
Pros:

Location is a bit away from centre. Looks modern but hasn’t much to offer.

Cons:

You arrive no one cares for your luggage . Nor where you can park. Restaurant closes early and is not open on sundays. Items on Sunday at breakfast are not available on Monday. Check out at 10. But after call very difficult to get a late check out at 11. Cashless hotel. No one tell you at reservations.
Pool has to much chlorine and smells bad.
Pool bar is open but no waiter takes orders. You have to go by yourself and order drinks.
Over all way to expensive for what it is.

2026-03-06 • via Nuitee
菊池 • couple • jp
10
最高
Pros:

英語がわからなくても優しく接してくれた。とても良いスタッフ達だった。部屋から見える景色も最高でした。

Cons:

特にありません。強いて言えばコスト面ですかね。

2026-03-06 • via Nuitee
R
Rahel • couple • au
10
2026-03-06 • via Nuitee
P
Prabhdeep • couple • au
7
2026-03-05 • via Nuitee
R
Rachelle • extended_group • au
10
Great location, friendly staff, asthetically beautiful
Pros:

Pool is one of the best resort pools around

2026-03-05 • via Nuitee
H
Himanshu • extended_group • in
10
2026-03-05 • via Nuitee
M
MAYU • couple • jp
10
2026-03-05 • via Nuitee
A
asako • couple • jp
5
2026-03-04 • via Nuitee
S
Stephen • couple • au
9
2026-03-04 • via Nuitee
G
GWAGNGYUN • extended_group • kr
1
별로
Pros:

위치좋음. 수영장 이쁨.

Cons:

체크인 2시인데 방 준비가 안됨. 리셉션에서 10분넘게 기다림.

2026-03-03 • via Nuitee
J
Jolien • couple • be
10
Heerlijk verblijf in Cairns
Pros:

Vriendelijke en behulpzaam personeel, we kregen zelfs een kamerupgrade met pool view! Supermooie en schone kamers en het zwembad was heerlijk. Eveneens een heel goed ontbijt, ik denk dat de Riley echt wel een van de beste hotels van Cairns genoemd mag worden!

Cons:

Niets

2026-03-03 • via Nuitee
C
Claudio • family_with_children • br
9
Pros:

Hotel muito bom e bem localizado. Ótima piscina e bom café da manhã.

Cons:

Os quartos poderiam caprichar na limpeza do ar condicionado.

2026-03-02 • via Nuitee
H
Harold • couple • au
10
2026-03-02 • via Nuitee
L
Lana • couple • au
10
Amazing stay on the waterfront
Pros:

Location, great food and clean

Cons:

Nil

2026-03-02 • via Nuitee
I
Ivan • couple • au
9
2026-03-01 • via Nuitee
D
David • solo_traveller • au
10
Cairns stopover
Pros:

Friendly, helpful staff
Excellent room set-up and facilities
Great location, great pools

Cons:

All good

2026-03-01 • via Nuitee
R
Rithia • couple • au
4
2026-03-01 • via Nuitee