Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Beautiful views
Cons:
Food quality issues
Small gym
Parking fees

Categories

Cleanliness
8.61
Reviews highlighted the cleanliness of the pool and communal areas, contributing to a positive sentiment.
Service
8.88
Staff were frequently mentioned as helpful and attentive, enhancing the service rating.
Location
8.82
The location was praised for its convenience and views, leading to a higher rating.
Room Quality
8.57
Rooms were described as beautiful and well-equipped, supporting a positive perception.
Amenities
8.6
Amenities such as the pool and breakfast buffet were well-received, supporting the score.
Value for Money
8.36
Some comments noted pricing concerns, especially regarding food and parking.
Food and Beverage
8.31
Mixed sentiments around food quality; some disappointment in offerings.
Overall Experience
8.68
General satisfaction expressed through reviews, summarizing a favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Accommodation and Stunning Views

Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.

Exceptional Dining and Entertainment Options

Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.

Relaxation and Recreation

Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.

Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

Important information:

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3689 reviews
Cleanliness: 8.61
Service: 8.88
Location: 8.82
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 8.68
M
Maria • couple • de
10
2026-05-30 • via Nuitee
J
Jeff • couple • au
10
Exceeded expectations
Pros:

Everything

Cons:

Nothing

2026-05-30 • via Nuitee
D
Danielle • solo_traveller • au
10
2026-05-29 • via Nuitee
B
Byron • family_with_children • au
8
Great facilities, interesting experience.
Pros:

The facilities were great.

Cons:

Our room was raided on the 2nd night by Cairns Police with the help of hotel staff at 11.30pm. I was detained and removed from the room while my partner was questioned in bed for a domestic abuse report. After both of us saying it was the wrong room. It was confirmed they were looking for room 533 not 503, police apologised and left which was fine they were just doing their job. Hotel staff however never apologised or mentioned anything about it in the moment or at check-out. Also for context, my partner has been in the country for 2 weeks and we were staying there for mother day, we had also switched rooms with my mother & I am glad it wasn't her that had been raided.

edit: management reached out at a later date and went above and beyond to make up this, we are very grateful for the efforts they made.

2026-05-29 • via Nuitee
R
Rocio • family_with_children • au
8
Pros:

Facilities and pool area always clean and well maintained

Cons:

For a 5 star resort the buffet breakfast was below average.

2026-05-29 • via Nuitee
C
Cameron • solo_traveller • au
9
Highly recommend when in Cairns
Pros:

Great room and facilities! Defiantly kitted out better than most other hotels around. Better than its Cousin, Crystalbrook Flynn, which was great aswell, but Riley way better!

Cons:

I honestly can’t think of any!

2026-05-28 • via Nuitee
R
Rob • couple • au
9
2026-05-28 • via Nuitee
S
Susan • couple • au
8
Convenient location and great pool .
Pros:

Location, pool and roof top bar.

Cons:

The breakfast , everything was cold. Also the pool was freezing.

2026-05-27 • via Nuitee
J
Jacques • couple • au
10
Pros:

The rooms & pool

2026-05-27 • via Nuitee
T
Thomas • family_with_children • us
8
Pros:

the family room set up was really nice. rooms were spacious and comfortable.

Cons:

fact that pre-booking inclusive of breakfast was priced higher than room + buying breakfast at hotel - have never seen this before. as a result, we booked without breakfast, but found a lovely restaurant next door - Muddy's

2026-05-27 • via Nuitee
S
Shirley • couple • au
10
We had a great stay, we always enjoy our visits to Cairns.
Pros:

The Riley looks very inviting, in a great spot along the promenade. Our room was in the tower, great room, very comfy bed.

Cons:

Nothing

2026-05-27 • via Nuitee
J
Justravels • family_with_children • au
10
Resort night away
Pros:

Great connecting rooms, pools, movie, room service and buffet breakfast including a surprise for our child's bday.

Cons:

Paid for parking only to enter an already full small carpark and waste time, no one seemed to be monitoring the situation. Very busy everywhere in the resort.

2026-05-26 • via Nuitee
V
Viktoria • couple • au
9
2026-05-26 • via Nuitee
E
Everett • couple • au
10
First stay at this hotel group
Pros:

Whilst it is refurbished property it is in great condition.

Cons:

Nothing

2026-05-26 • via Nuitee
H
Hiba • couple • au
9
Pros:

Lovely staff. They were all so friendly and helpful. Place was in a good location with easy access to activities

Cons:

There was a slight smell in the room.

2026-05-26 • via Nuitee
D
David • couple • au
9
2026-05-26 • via Nuitee
M
Megan • couple • nz
8
Pros:

Nice room restaurants pools

2026-05-26 • via Nuitee
M
Mathews • extended_group • au
4
Disappointed with the whole stay. Staff were incomprehensible.
Pros:

Location close to the Cairns Base Hospital where were attending.

Cons:

Check in was chaotic and late. Non communication from Staff members regarding the problems that we had during our stay.

2026-05-26 • via Nuitee
C
chuks • couple • au
6
We had fun generally
Pros:

I like the location and staff . The property was always kept neat.

Cons:

The room was not up to the standard I expected for a five star hotel considering the cost paid per night. The air conditioning was not effective as we sweat all night before we checked out this morning. When we complained we were told that the system those not allow customers to adjust the temperature.

2026-05-25 • via Nuitee
P
Penny • couple • nz
9
Tower stuffy with no ability to open windows
Pros:

Bars and restaurants good

Cons:

Tower blocked sun at The pool

2026-05-25 • via Nuitee