Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Beautiful views
Cons:
Food quality issues
Small gym
Parking fees

Categories

Cleanliness
8.61
Reviews highlighted the cleanliness of the pool and communal areas, contributing to a positive sentiment.
Service
8.88
Staff were frequently mentioned as helpful and attentive, enhancing the service rating.
Location
8.82
The location was praised for its convenience and views, leading to a higher rating.
Room Quality
8.57
Rooms were described as beautiful and well-equipped, supporting a positive perception.
Amenities
8.6
Amenities such as the pool and breakfast buffet were well-received, supporting the score.
Value for Money
8.36
Some comments noted pricing concerns, especially regarding food and parking.
Food and Beverage
8.31
Mixed sentiments around food quality; some disappointment in offerings.
Overall Experience
8.68
General satisfaction expressed through reviews, summarizing a favorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Accommodation and Stunning Views

Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.

Exceptional Dining and Entertainment Options

Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.

Relaxation and Recreation

Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.

Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!

Important information:

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.6
Based on 3925 reviews
Cleanliness: 8.61
Service: 8.88
Location: 8.82
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.36
Food and Beverage: 8.31
Overall Experience: 8.68
V
VICTOR • couple • au
9
2026-10-24 • via Nuitee
Y
Yuki • couple • jp
10
2026-10-24 • via Nuitee
E
Esther • extended_group • gt
9
Great place to spend a family vacation!
Pros:

Location, ambience , perfect for vacation with family !!

Cons:

The smell of the rooms

2026-10-23 • via Nuitee
I
Ian • couple • gb
7
Pros:

Clean modern room with a great view. Lovely pool. Good location.

Cons:

Small room. No mirror in the bedroom. Nowhere to hang wet costumes/towels after swimming.

2026-10-23 • via Nuitee
C
Chloe • couple • au
10
2026-10-22 • via Nuitee
H
Hyeok • solo_traveller • au
9
2026-10-22 • via Nuitee
E
Elise • couple • be
9
Super!
Pros:

Goede locatie, mooi en propere kamer, leuke restaurants en zwembad.

2026-10-21 • via Nuitee
L
Leonard • family_with_children • ie
9
Definitely a lovely stay, but some of the access rules were a bit 'un-friendly'
Pros:

Breakfasts were fabulous

Cons:

1) Room Service was often not completed until after 3pm daily. This is Quite a bit later than normal and expected.
2) Our family (Daughter son-in-law and children) stayed on a different floor of the hotel and the staff were unable to give us an additional key just to access that floor . . This was quite inconvenient as there were children involved.

2026-10-21 • via Nuitee
J
Jill • couple • au
8
Rainy but great staff and hotel
Pros:

Clean and larger rooms. Staff super helpful,and attentive . Really noticed very proactive customer service .

Cons:

Not,your fault - but weather,was bad and still not enough seats by the pool

2026-10-20 • via Nuitee
J
Jennifer • couple • au
9
2026-10-20 • via Nuitee
W
Wayne • couple • au
9
Love the look, facilities but everything about food and drink is extremely lacking and expensive
Pros:

Pool is awesome, location and some staff

Cons:

Not a good variety of food both for breakfast and pool side choices, very expensive food. Childs small burger and chips $20 and very small chips $16. Overpriced. Cocktails by the pool very limited.

2026-10-19 • via Nuitee
J
John • extended_group • au
10
My first visit to Crystalbrook Riley, definitely won't be my last! Well done to the staff
Pros:

Staff, Rooms, pool area, Calypso bar & Location

Cons:

Buffet breakfast, was average and over priced for what was available.

If you are going to have a pool table in the reception foyer, please maintain it to a reasonable level. the table and equipment were in a poor state.

2026-10-19 • via Nuitee
A
Anthony • solo_traveller • au
9
2026-10-19 • via Nuitee
L
leonardo • couple • br
9
Good location and facilities
Pros:

Location and facilities very good

Cons:

Breakfast too expensive.

2026-10-19 • via Nuitee
C
Clancy • extended_group • au
10
2026-10-19 • via Nuitee
K
Kaitlyn • family_with_children • au
8
Pros:

The location of the property is great. We enjoyed the pool and the buffet breakfast. Day spa in the venue is lovely, very relaxing and great staff.

Cons:

The only thing I didn’t like was the reception service. The staff weren’t very welcoming. Didn’t seem happy to be there. Also the room wasn’t set up as I had booked it through booking.com. (Didn’t set up the sofa bed we had to call and ask for it) Not sure if that’s a communication error between booking.com and the venue

2026-10-18 • via Nuitee
M
Margarete • couple • at
9
Würde wieder dort buchen.
Pros:

Die nette Begrüßung, die gute Lage. Wir bekamen ein hübsches Zimmer mit tollem Ausblick. Schöne Poollandschaft.

Cons:

Der Teppichboden, für mich einfach unhygienisch in einem Hotel.

2026-10-17 • via Nuitee
K
Kazuaki • couple • jp
6
2026-10-17 • via Nuitee
P
Pejman • extended_group • au
8
Pros:

Hotel facilities and location were great. While close to many restaurants, it was far from all the noise.

Cons:

Riley was a bit underwhelming for us as a five star hotel. Personnel were borderline careless. Daily room cleaning didn't happen every day of our stay. Room cleaning was entirely skipped for one day, glasses and cups were not replaced and when we called to replace them they either washed them in the bathroom or brought a new set of cups without taking the dirty ones. By the day we left there were 4 sets of cups left in the room.
Also, some of the facilities weren't working as expected. The room shower was leaking at the tap and the spa water was cold.

2026-10-17 • via Nuitee
K
Kareen • family_with_children • au
9
2026-10-17 • via Nuitee