Dukes' Palace Residence - by Dukes' Hotel Collection

Hotels
9.8 (1072 reviews)
Ontvangersstraat 9 , Bruges , be

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise from neighbors
Pungent smell
Limited mini-bar

Categories

Cleanliness
9.35
A review mentioned a pungent smell like sewage, affecting comfort.
Service
10
Most reviews praised the staff for being friendly and attentive.
Location
10
Multiple reviews stated the location was perfect and central.
Room Quality
9.85
Many reviews highlighted the rooms as nice and beautiful, but some pointed to noise issues.
Amenities
9.35
Mixed mentions, with some complaints regarding the lack of bathrobes and poor mini-bar.
Value for Money
9.85
Value perception varied; some felt it wasn't worth the high price.
Food and Beverage
10
The breakfast buffet received high praise as the best experienced.
Overall Experience
10
Overwhelmingly positive comments about the overall stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:21

Property Description

Luxurious Boutique-Style Rooms
Experience elegance and charm at Dukes' Palace Residence, housed in a 20th-century mansion near Bruges' Market Square. Indulge in boutique-style rooms with free WiFi, air conditioning, and modern amenities including a TV, work desk, and minibar.

Exclusive Access to 5-Star Facilities
Enjoy access to the lavish 5-star Hotel Dukes' Palace just steps away, featuring a bar, restaurant, and concierge services. Unwind in the comfortable lounge or on the outdoor terrace, offering a peaceful retreat after exploring the nearby Wollestraat Shopping District.

Prime Location for Exploring
Immerse yourself in Bruges' rich history with attractions like the Belfry and Gruuthuse Museum within walking distance. Don't miss the serene Beguinage or a short drive to Blankenberge Beach. Book your stay at Dukes' Palace Residence for a truly unforgettable experience.

Important information:

The property is managed by the 5-star Hotel Dukes' Palace, located in the immediate vicinity. Check in and check out take place at Hotel Dukes' Palace, and guests have access to all the hotel's facilities, including bar, restaurant, area and concierge.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 35 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 1072 reviews
Cleanliness: 9.35
Service: 10
Location: 10
Room Quality: 9.85
Amenities: 9.35
Value for Money: 9.85
Food and Beverage: 10
Overall Experience: 10
L
Louise • couple • fr
9
Rien à dire : impeccable de A à Z.
Pros:

Tout était parfait : la proximité immédiate de la place principale, l’accueil, la propreté, le confort de la literie, le petit déjeuné proposé.
Nous reviendrons avec grand plaisir !

2026-02-14 • via Nuitee
L
Lazaros • couple • gr
10
2026-02-13 • via Nuitee
D
David • couple • gb
10
Excellent, Stunning & Amazing.
Pros:

Location and everything about this hotel is amazing. We have stayed here many times and every time staff couldn't be more helpful. The hotel is clean and set in beautiful settings. Couldn't ask for more.

Cons:

Nothing i didn't like hence why we return a few times a year to the same hotel.

2026-02-13 • via Nuitee
R
Rebecca • couple • gb
10
2026-02-12 • via Nuitee
J
Janice • couple • gb
10
2026-02-11 • via Nuitee
S
sonia • couple • gb
8
Excellent
Pros:

Excellent location

Cons:

Minor issues. Room got very warm and Air con difficult to control
Limited ports for charging devices

2026-02-11 • via Nuitee
D
Dardriana • couple • fr
10
2026-02-10 • via Nuitee
R
Ross • couple • ie
10
Pros:

Lovely staff. Very comfortable room.

2026-02-10 • via Nuitee
2
20lisag • Couples • Bury St. Edmunds, Suffolk, East Anglia, England
10
Stunning Hotel!
Pros:

We had such an amazing stay here. The hotel is stunning. We stayed in the annex part. 1 minutes walk to the main hotel. Staff were very professional and friendly. The breakfast was excellent. Large selection, including chocolate!! The bar was lovely, comfortable with a nice atmosphere. Rooms were immaculately clean as was the hotel. Very comfortable bed and plenty of room. The hotel is just around the corner from the main square. There is parking very close too. I would stay here again in a heartbeat! Higher recommended.

2026-02-03 • via Tripadvisor
C
Chris • couple • gb
10
A fabulous hotel, great cocktails in the lovely bar,
Pros:

Beautiful building, gorgeous interiors

Cons:

Nothing

2026-01-31 • via Nuitee
A
Audrey • couple • fr
10
2026-01-29 • via Nuitee
N
Nuno • family_with_children • pt
9
2026-01-28 • via Nuitee
A
anthony • couple • gb
4
Extremely disappointed
Pros:

The location and appearance of the the hotel were very high quality. The fitting within the rooms.

Cons:

The room in which we stayed had faulty air conditioning, was extremely hot due to hot water pipes routed through the floor. Very uncomfortable temp was over 25 degrees all night . We could not resolve this at nighttime and had to have the doors and windows open. Extremely disappointed. We reported this to reception who offered us another room the next day via a note, however we only arrived back to the room at 23:00 on our second and last evening so did not accept as the air conditioning had been fixed and was now working. The note did not acknowledge the fact that the aircon had been the issue. This was extremely disappointing as my self and my partner slept very poorly on the first night. I mentioned this on checkout for which we received a polite apology. Unfortunately it’s left us feeling this wasn’t an appropriate and fair response.

2026-01-26 • via Nuitee
M
Manuel • couple • us
10
2026-01-25 • via Nuitee
C
Caroline • couple • gb
8
Pros:

Lots of choice

2026-01-25 • via Nuitee
D
Dan • couple • gr
8
2026-01-24 • via Nuitee
S
Scott • couple • gb
9
2026-01-22 • via Nuitee
B
Boucq • couple • fr
9
Pros:

Emplacement , accueil du personnel qui a offert un surclassement, qualité des prestations et lieu magnifique

Cons:

Le bruit de ventilation dans la chambre qui heureusement s'arrête de 22h à 8h

2026-01-20 • via Nuitee
D
den Doelder • couple • nl
8
Prettig verblijf, in het centrum maar net buiten de drukste straten.
Pros:

Ligging en sfeer

Cons:

Niets

2026-01-19 • via Nuitee
N
Nina • family_with_children • gb
10
Great location and parking, lovely place and excellent breakfast.
Pros:

Rooms were lovely, staff were amazing, we stayed in the residence, but could use the hotel facilities if we wanted to. We were travelling back from the Netherlands and wanted a stop off to break the journey up. So a priority was a car park. Great location, would definitely stay again. Breakfast was great, excellent choices of quality food, fruit, baked goods, fruit juices, yogurts, cold meats, cereals, Belgium chocolate, waffles, sausages, eggs. There was literally too much to list.

Cons:

Nothing

2026-01-19 • via Nuitee