Americana Inn

Hotels
Empire Hotel Group
6.8 (232 reviews)
69 W 38th St, New York, New York, 10018 , New York , US

Facilities

Offsite parking discounted rates available
24-hour front desk
Luggage storage
Concierge service
Elevator
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Grocery/convenience store
See all facilities

Review Highlights

Pros:
Clean shared bathrooms
Helpful staff
Good location
Cons:
Noisy environment
Unexpected fees
Small room size

Categories

Cleanliness
7.01
Rooms and shared bathrooms are kept clean and stocked, but there were some complaints regarding noise and unexpected fees.
Service
7.98
Staff is very helpful and friendly, responding positively to guests' requests.
Location
8.52
Located in the heart of Midtown, New York, it's a perfect spot for exploring the city.
Room Quality
5.97
Rooms are small and misadvertisement regarding room types may lead to disappointment.
Amenities
6.5
Shared bathrooms were clean but not private. Basic amenities are available.
Value for Money
7.46
Considered good value for the price, especially given the location.
Food and Beverage
5.01
Breakfast options are very limited; no parking arrangements.
Overall Experience
5.98
Great for budget travelers, but expectations should be managed regarding shared bathrooms and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Convenient Amenities
Make use of concierge services, a television in a common area, and a vending machine.

Featured Amenities
Enjoy a 24-hour front desk, multilingual staff, and luggage storage.

Central Location
Stay in one of 61 guestrooms featuring LCD televisions. Prepare meals in the shared kitchen. Minutes away from Herald Square, Rockefeller Center and more.

Grab a bite from our snack bar/deli and book your stay at Americana Inn for a convenient and comfortable stay in the heart of New York City.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Alcohol is not served at this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6.8
Based on 232 reviews
Cleanliness: 7.01
Service: 7.98
Location: 8.52
Room Quality: 5.97
Amenities: 6.5
Value for Money: 7.46
Food and Beverage: 5.01
Overall Experience: 5.98
M
MYOUNGSEOP
2
Not recommended
Pros:

Public restroom use.
Outside noise is so bad.
Feeling like prison.
Expensive for condition.

2025-10-11 via Nuitee
C
Christine
6
Pros:

Yes we found grocery store and cafes nearby!

2025-10-11 via Nuitee
S
Sheelthi
6
Pros:

A good resonable place to just sleep. Shared washrooms were clean, wifi service was good, and staff were friendly.

2025-10-09 via Nuitee
R
RUTH
10
Pros:

This hotel was a real surprise, I only stayed one night but I would stay again, it’s not fancy or luxurious, but it was one of the cleanest hotels I’ve ever stayed at. I think you could almost eat off the floors and it is a one room and shared bathroom but on the floor I was on the fifth floor. I counted three bathrooms on that floor and the bathroom was right across from my room. It was literally two steps from my door to the bathroom. It’s mainly quiet but you can’t hear when somebody’s in the hall. I’m not a person that needs a bunch of fancy things. I just wanna clean room and a clean bathroom and that’s all I needed. I would definitely stay again. The location of the hotel also there’s very walkable. I was going to a concert at Madison Square Garden and I literally could walk everywhere I needed to go.

2025-10-07 via Nuitee
M
Melanie Victoria family
6
Pros:

Reception staff was welcoming. The mouse in our room was not. We were downsized to a different room and not updated floor due to the mouse so we didnt get the room or services we paid for. I have contact Expedia and was told its up to the Hostel (not a Hotel) to decide if they want to reimburse me for my troubles and room change.

2025-10-04 via Nuitee
J
Jason partner
4
Pros:

Everything was great until last day. We find an unwanted animal in our room

2025-10-04 via Nuitee
M
madeline friends
10
Pros:

The only thing i can complain about was that it wasn’t real coffee but instant

2025-10-04 via Nuitee
L
leonisa friends
10
Pros:

It is a very neat place to stay at the heart of Manhattan!!

2025-10-03 via Nuitee
S
Stacey partner
6
Pros:

Great location short walk from Penn Station. Easy walk to Times square and restaurants.
Room was really small and bed was creaky and uncomfortable.
Shared bathroom was fine which surprised me.

2025-10-02 via Nuitee
K
Kathryn
10
Pros:

Central to my needs ,safe area 23 hours access, very affordable . A simple breakfast included .

2025-09-30 via Nuitee
K
Kyle
8
Pros:

Nothing fancy but for the price it is very clean. Shared bathrooms are kept spotless and stocked. Staff is very helpful. Rooms are not fancy, but great for price. And clean.

2025-09-25 via Nuitee
S
sheikh
4
Pros:

Sorry American Brothers and Sister! You dont have best Airlines unfortunately! Learn something from Qatar, singapore or even India or Turkish airlines! Emirates still better for any destinations 😊

2025-09-24 via Nuitee
M
Michael
2
No sleep
Pros:

No sleep at all. Builders working 24/7 across the road

2025-09-23 via Nuitee
G
Gilbert partner
10
Pros:

Myself and my wife really enjoy this place. First time we ever stay in a place like this that you shared the bathrooms.
The bathrooms were always keep clean and had plenty of them on the floor, for every fours rooms was a full bathroom. I would stay here again, a little noisy at night from traffic, police vehicles and fire trucks because of old original windows that didn’t stop noise. But u come to New York to party, u can sleep when u get back home.

2025-09-22 via Nuitee
A
ANNA family
10
Pros:

we arrived in the morning and we’re able to check into our room because it was ready. The staff was very friendly. The rooms are small as expected. There are several bathrooms on each floor. Each of them were clean with tub and shower as well as a toilet and a sink the rooms were clean. Do not expect a quiet place to sleep as you are in the heart of Midtown, New York overall great experience.

2025-09-21 via Nuitee
J
Joseph partner
4
Pros:

I was not informed of an additional fee even though we paid in full.Upon arrival we were informed that they have shared bathrooms. In addition,a $150 hold. I've never heard of more than $100. We will never stay there again. We go to NYC several times a year

2025-09-21 via Nuitee
M
Mariana
10
Pros:

Good, I’ll stay again

2025-09-18 via Nuitee
B
Beatriz family
10
Pros:

Clean room and within walking distance of Bryant park

2025-09-18 via Nuitee
C
Charles
6
Pros:

Get rid of the scratchy sheets! I like the newness and cleanliness, apparently it has just been remodeled. The cleaning staff was friendly. The front desk staff was. Kind of. Cool and uncaring. Location is good if you want to be in town Square madness.

2025-09-17 via Nuitee
R
RAFAEL ORLANDO family_with_children
8
Pros:

Opciones supremamente sencillas para un desayuno, y no tiene parqueadero ni convenio con el parqueadero del frente, y los baños son compartidos, pero bien. De resto, sirve para lo que se necesita, nos gustó a novel general. Volvería allí, por su precio y ubicación. Muy cerca de Times Square y cosas que uno siempre quiere verf allí en NY.

2025-09-16 via Nuitee